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Grand Riviera Princess All Suites Resort & Spa

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Grand Riviera Princess All Suites Resort & Spa
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7,540 Reviews from our TripAdvisor Community

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There are newer reviews for Grand Riviera Princess All Suites Resort & Spa
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Showing 5,629: English reviews
Longueuil, Canada
Reviewed 29 April 2015

We stayed a week and that wasn't enough! I traveled with my 5 month old baby and my sister. The hotel site is wonderful. We had a swim out room at the Family Club. The rooom was very neat. It was really quiet and so much fun for the kids. The staff work really hard. The installations look brand new....

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10Thank DaveAudrey
Reviewed 29 April 2015

Just returned after 2 weeks . Loved the rooms large bathroom bed balcony Irene May our house keeper kept our room spotless plenty of towels coffee water etc (6012) I never had to get cheesed off ringing reception to chase up like in some other resorts I've stayed in . I would recommend bringing your own coffee /tea as its...

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11Thank Nicola C
Obed C, Gerente at Grand Riviera Princess All Suites Resort & Spa, responded to this review

Dear Nicola, We really appreciate the time you have taken to share with us your impression about your stay at Grand Riviera Princess. We are happy to receive your kind comment about our staff, as they always look to exceed all our guests’ expectations. We are certain that all the staff you have mentioned will gladly receive your feedback. All...

Northampton, United Kingdom
Reviewed 29 April 2015

This will be quite a ramble, mainly because despite everything we had a fantastic family holiday. You can make the best of any situation after all. We were originally taken to our room and found it to be filthy, the second room was equally dirty and the third room was already occupied. Then thankfully Amaury Aguilar on reception moved us...

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6Thank 417Phil
Obed C, Gerente at Grand Riviera Princess All Suites Resort & Spa, responded to this review

Dear Client, Thank you so much for choosing our Grand Riviera Princess for your vacation and for sharing your review about your stay. We are delighted to find out you liked the family club. Regrettably, it appears as though not all your expectations were met. This will be shared with the appropriate areas to look into this, since they work...

England
Reviewed 28 April 2015

This is a great resort for a relaxing stay in Mexico. The resort is very large and is made up of 4 hotels. The riviera and sunset resort shares the same facilities and are replicas of each other. The family resort is separate and cannot be used unless you are staying there. The platinum suites enjoy their own facilities. There...

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5Thank EnglandEmily
Obed C, Gerente at Grand Riviera Princess All Suites Resort & Spa, responded to this review

Dear Client, We truly appreciate the time you have taken to share with us your impression about your stay at Grand Riviera Princess. We are delighted to learn that you enjoyed your stay and really thank you for your kind comment about our staff’s service, as we consider them one of our biggest assets. Rest assured that your comments will...

Reviewed 27 April 2015 via mobile

During our stay they gave us a survey to fill out and the last question was: would you go back to this hotel? My answer on their last question is at the end of this review. My wife, 18 month old daughter and myself stayed for 9 days. This is my experience: most well recognized hotels provide service for pickup...

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10Thank Milton M
Obed C, Gerente at Grand Riviera Princess All Suites Resort & Spa, responded to this review

Dear Milton, Thank you for your feedback. We are incredibly sorry for the discomfort you have experienced during your stay. We hope we may regain your confidence, as our goal is to provide our guests with the best possible vacation experience. We hope that you will visit us again and offer you the best possible experience that you expect. Warm...

St. Stephen, Canada
Reviewed 27 April 2015

We had a great time, there was 20 of us in our group and we went for our wedding. The resort is very, very large, we had a swim up room on the sunset side of the resort. The grounds are beautiful, well maintained, the rooms are absolutely gorgeous! The staff were super friendly and helpful. The food was alright,...

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8Thank Lisa H
Obed C, Gerente at Grand Riviera Princess All Suites Resort & Spa, responded to this review

Dear Client, Thank you so much for commenting about your stay at Grand Riviera Princess. We really thank you for your kind comment about our facilities. Your comments are always welcomed. We always like to hear about our guests’ experiences since it is the only way to truly know we are doing a great job to making your stay enjoyable....

Canim Lake, Canada
Reviewed 27 April 2015

Great resort. Lots of walking but there are shuttles, but they don't start until 8am and the last one runs at midnight. The food both at the buffets and a la cartes were great. Best waiter is Angel Yama in the Riviera buffet. The grounds are immaculate with lots of local wildlife, raccoons, coaties, iguanas, and monkeys. Biggest disappointment was...

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8Thank Margo W
Obed C, Gerente at Grand Riviera Princess All Suites Resort & Spa, responded to this review

Dear Client, First of all, we would like to thank you for your valuable time to let us know your comments concerning our establishment .We sincerely appreciate your comments that give us the opportunity to adjust and improve our services as well as the hotel facilities, Again, thank you for your feedback. We look forward to welcoming you back to...

Moncton, Canada
Reviewed 27 April 2015

A lot has been said about the resort being big...if you don't like large resorts...don't choose this one...we loved the walking and enjoyed all the beautiful landscaping and statues. The food is resort food..but you will not starve. The drinks are resorts drinks..if you like them stronger or weaker then ask. There are 1000+ rooms here so there's a lot...

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11Thank kitten50
Reviewed 27 April 2015

I just got back yesterday from 3 nightmare nights at the Grand Riviera Princess. It is the worst hotel I have ever stayed at. I urge people to re-think staying here or at least to look for more suitable or well rated options. Reasons as to why I have such a strong opinion towards this hotel: 1) I made my...

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17Thank Santiago R
Obed C, Gerente at Grand Riviera Princess All Suites Resort & Spa, responded to this review

Dear Guest, Please allow us to offer you an apology for the non intentional inconveniences that you experienced during your recent visit, we have reviewed carefully the details that you pointed out and we will take the proper actions to improve our service and avoid these occur again. Our commitment is to offer the most comfortable facilities and quality service....

Calgary, Canada
Reviewed 27 April 2015

Generally, we enjoyed our stay; this was the second time here ( 4+ years ago on the Sunset side). Although it is a larger resort thenI would prefer, I needed the walking. -Drive from airport is at least 1/2hr. with no stops, or traffic. It took longer to arrive than depart (left hotel 4:15 am) Cannot say enough about the...

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9Thank Rick H
Obed C, Gerente at Grand Riviera Princess All Suites Resort & Spa, responded to this review

Dear Guest, It was our pleasure to host you. We are glad to know that had a relaxing time and enjoyed our facilities. We are sure your next visit will be even better. Best regards, Obed Canche Grand Riviera Princess All Suites & Spa Resort

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Amenities

Highlights
  • Beachfront
  • Pool
  • Room Service
  • Restaurant
  • Bar/Lounge
  • Fitness Centre with Gym / Workout Room
  • Free Parking
  • Spa
  • Breakfast included
GreenLeadersSilver level
About the property
  • Beachfront
  • Wheelchair Access
Things to do
  • Pool
  • Restaurant
  • Bar/Lounge
  • Fitness Centre with Gym / Workout Room
  • Spa
  • Hot Tub
  • Tennis Court
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
  • Accessible rooms
In your room
  • Air Conditioning
  • Minibar
  • Refrigerator in room
Internet
  • Paid Internet
Services
  • Room Service
  • Business Centre with Internet Access
  • Children Activities (Kid / Family Friendly)
  • Free Parking
  • Airport Transportation
  • Breakfast included
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Babysitting
Official Description (provided by the hotel)
Grand Riviera Princess All Suites Resort & Spa is located on the stunning Riviera Maya, just three kilometers from the famous Playa Del Carmen, in beautiful surrounds, with large and spacious natural parks and the delight of a good tropical weather. Besides our fascinating beach, renowned for the clear water and splendid sea beds, typical of the east end of the Yucatan Peninsula, the Hotel invites you to discover the huge wealth of the archaeological remains of the Maya culture in this area. After crossing the spacious lobby the splendid "Paseo de los Dioses" is reached, which invites the costumers to discover the charm of the hotel. It is a gift to our senses to enjoy all our facilities that can be found to our left and right on the way to the marvelous beach awaiting for everybody at the way of the pleasant stroll.Opened in December 2007, Grand Riviera Princess offers 674 fully equipped rooms with a range of services that give the clients a variety of possibilities to choose from: Junior Suite, Junior Suite Deluxe (some with direct pool access), Platinum Suites and Laguna Villa Suites (ideal for the most romantic honeymoon).A fascinating Spa is offered to all the clients, and the most complete activity program during day and night. A range of services in the varied and international selection of top quality food provide the perfect counterpoint when sharing moments of peace and calm with excellent meals in beautiful and inviting specially decorated surrounds, some of which are by the sea. ... more   less 

Additional Information about Grand Riviera Princess All Suites Resort & Spa

Address: Prolongacion 5ta Avenida Mza 20 Lote 006, Playa del Carmen 77710, Mexico
Region: Mexico > Yucatan Peninsula > Quintana Roo > Riviera Maya > Playa del Carmen
Price Range: €184 - €327 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Grand Riviera Princess All Suites Resort & Spa 4*
Number of rooms: 674
Reservation Options:
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Also Known As:
Grand Riviera Princess All Suites Resort And Spa
Grand Riviera Princess All Hotel Playa Del Carmen
Grand Riviera Princess Hotel
Grand Riviera Princess All Suites Resort & Spa Riviera Maya, Mexico - Playa Del Carmen
Hotel Style:
#29 Green Hotel in Playa del Carmen
#43 Top resorts Hotel in Playa del Carmen
#46 Luxury Hotel in Playa del Carmen
#53 On the Beach Hotel in Playa del Carmen
#63 Romantic Hotel in Playa del Carmen
#69 Family Hotel in Playa del Carmen
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Questions & Answers

Here's what travellers have asked, with answers from Grand Riviera Princess All Suites Resort & Spa staff and other travellers.
1,661 questions
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“If possible upgrade to platinum but you can enjoy most of the same with a regular room”
 of 5 bubbles josetX6307DH, 27 Mar 2017 | Read review
“We liked the first floor in building 8. Halfway between beach and restaurants.”
 of 5 bubbles cathytidwell, 27 Mar 2017 | Read review
“If you're both a beach and pool fanatic, I would ask for a room starting with a 6 or 7, unless you're going to be in the platinum sections.”
 of 5 bubbles KatyaFedorova, 25 Mar 2017 | Read review
“Loved our Villa - 9001.”
 of 5 bubbles ttrhmr, 24 Mar 2017 | Read review
“We enjoyed a room that was not at pool side. We enjoyed the peace and quiet.”
 of 5 bubbles HeatherL933, 23 Mar 2017 | Read review
5 of 5