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    Grand Riviera Princess All Suites Resort & Spa

    Prolongacion 5ta Avenida Mza 20 Lote 006, Playa del Carmen 77710, Mexico
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    25/12/2017 26/12/2017
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    Traveller (10223)
    Pool & Beach (1941)
    Room & Suite (1510)
    Overview
    • Excellent45%
    • Very good31%
    • Average14%
    • Poor6%
    • Terrible4%
    Travellers talk about
    “sports bar” (587 reviews)
    “fondue” (380 reviews)
    Wifi
    Free Parking
    Breakfast included
    Air Conditioning
    Beachfront
    Pool
    Non-Smoking Rooms
    Restaurant
    Airport Transportation
    Room Service
    Suites
    Poolside Bar
    Fitness centre
    Concierge
    Spa
    Wheelchair Access
    Business Centre
    Dry Cleaning
    Tennis Court
    Kids Club
    Butler Service
    Housekeeping
    Babysitting
    Private Balcony
    4.0 Star Hotel
    All hotel details
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    Rooms
    25 Dec26 Dec
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    1 room, 2 adults, 0 children
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    Standard Room

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    Write a ReviewReviews (8,667)
    There are newer reviews for Grand Riviera Princess All Suites Resort & Spa
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    2,201 - 2,205 of 6,443 reviews

    Reviewed 21 January 2016

    Overall a fairly large but ordinary resort. The biggest failing was in the food and beverage department. Whilst the main buffet restaurants were very good the speciality restaurants were poor and the quality of the 'premium drinks' was non existent UNLESS you complained and by...More

    Review collected in partnership with this hotel
    Thank David B
    Response from Agiss1, Gerente at Grand Riviera Princess All Suites Resort & SpaResponded 3 February 2016

    Dear Guest, Thank you for taking the time to share your feedback of your recent stay. We are however disappointed to hear that we did not meet your expectations. We have 14 different restaurants, including 10 including specialty restaurants from around the world and our...More

    Reviewed 21 January 2016

    They welcomed us with champagne and walked us to the room. From there we made reservations for the a la carte restaurants for every dinner throughout our stay. The room was awesome for a couple with a bath spa and our patio led into the...More

    Review collected in partnership with this hotel
    Thank Lisa C
    Response from Agiss1, Gerente at Grand Riviera Princess All Suites Resort & SpaResponded 3 February 2016

    Dear Lisa C, Thank you for taking the time to share your feedback of your recent stay with us and TripAdvisor’s Readers. It is nice to hear that you enjoyed our facilities and services. We are honored to have had the opportunity to serve you....More

    Reviewed 20 January 2016

    We were use to taking carnival cruises (16 to be exact) but thought we would give a all inclusive resort a try! Food was disgusting , we tried all the restaurants and never did find a place we cared for! The beach was horrible, shallow...More

    Review collected in partnership with this hotel
    Thank D4033VRdavidr
    Response from Agiss1, Gerente at Grand Riviera Princess All Suites Resort & SpaResponded 3 February 2016

    Dear D4033VRdavidr, Thank you for taking the time to share your feedback of your recent stay. We are however disappointed to hear that we did not meet your expectations. We have 14 different restaurants, including 10 including specialty restaurants from around the world and our...More

    Reviewed 20 January 2016

    Property was nice but food was awful. definitely attracts all types of people. There were singles couples families and mature adults. Food was just not good and selection of wine was awful. Pool with activities was loud and smelled like a cesspoolMore

    Review collected in partnership with this hotel
    Thank dianewZ2016RN
    Response from Agiss1, Gerente at Grand Riviera Princess All Suites Resort & SpaResponded 3 February 2016

    Dear dianewZ2016RN, Thank you for taking the time to share your feedback of your recent stay. We are however disappointed to hear that we did not meet your expectations. All our restaurants have a "Cristal" & "H" certificate that certify all our food and its...More

    Reviewed 20 January 2016

    The hotel offered many nice things unfortunately the transportation through the resort was not dependable. Dinner reservations were difficult to get unless you booked the first night there. The buffet was alway perfect but there again we were offered more places to eat and wished...More

    Review collected in partnership with this hotel
    Thank nchapman4
    Response from Agiss1, Gerente at Grand Riviera Princess All Suites Resort & SpaResponded 3 February 2016

    Dear nchapman4, Thank you for taking the time to share your feedback of your recent stay. We are however disappointed to hear that we did not meet your expectations. With respect to our specialty restaurants, we always try to encourage our guests to book in...More

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    About
    Awards & Recognition
    GreenLeadersSilver level
    Certificate of Excellence
    Amenities
    • Top amenities
    • Beachfront
    • Pool
    • Room Service
    • Restaurant
    • Bar/Lounge
    • Fitness Centre with Gym / Workout Room
    • Free Parking
    • Spa
    • Breakfast included
    • Hotel Amenities
    • Room Service
    • Business Centre with Internet Access
    • Children Activities (Kid / Family Friendly)
    • Free Parking
    • Airport Transportation
    • Breakfast included
    • Dry Cleaning
    • Meeting Rooms
    • Laundry Service
    • Concierge
    • Banquet Room
    • Multilingual Staff
    • Conference Facilities
    • Babysitting
    • Room amenities
    • Air Conditioning
    • Refrigerator in room
    • Minibar
    • Things to do
    • Pool
    • Restaurant
    • Bar/Lounge
    • Fitness Centre with Gym / Workout Room
    • Spa
    • Hot Tub
    • Tennis Court
    • Adult pool
    • Outdoor pool
    Details
    • Price range
    • US$191 - US$478 (Based on Average Rates for a Standard Room)
    • Hotel class
    • Hotel Style
    • #30 Green Hotel in Playa del Carmen
    • #45 Top resorts Hotel in Playa del Carmen
    • #48 Luxury Hotel in Playa del Carmen
    • #53 Family Hotel in Playa del Carmen
    • #58 On the Beach Hotel in Playa del Carmen
    • #63 Romantic Hotel in Playa del Carmen
    • Room types
    • Suites ,
    • Non-Smoking Rooms ,
    • Family Rooms ,
    • Accessible rooms
    • Number of rooms
    • 674
    • Reservation Options
    • TripAdvisor is proud to partner with Expedia, Booking.com, Hotels.com, Orbitz, Hotwire, getaroom.com, Travelocity, HotelsforEveryone, HotelQuickly, Cancelon and TripOnline SA so you can book your Grand Riviera Princess All Suites Resort & Spa reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
    • Location
    • Mexico >
    • Yucatan Peninsula >
    • Quintana Roo >
    • Riviera Maya >
    • Playa del Carmen
    • Also Known As
    • Grand Riviera Princess All Suites Resort And Spa ,
    • Grand Riviera Princess All Hotel Playa Del Carmen ,
    • Grand Riviera Princess Hotel ,
    • Grand Riviera Princess All Suites Resort & Spa Riviera Maya, Mexico - Playa Del Carmen
    Add Photo Photos
    Traveller (10223)
    Pool & Beach (1941)
    Room & Suite (1510)
    Dining (683)
    Hotel & Grounds (6077)
    Bathroom (215)
    Family and Play Areas (110)
    Business Centre & Event Rooms (28)
    Nearby
    Nearby HotelsSee all 213 hotels in Playa del Carmen
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    13,133 reviews
    1.31 km away
     
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    10,006 reviews
    3.29 km away
     
    Paradisus Playa del Carmen La Perla
    9,294 reviews
    3.72 km away
     
    Azul Beach Resort The Fives Playa Del Carmen
    6,888 reviews
    .82 km away
     
    Nearby Restaurants
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    Nearby Attractions
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    Ask a question
    Questions & Answers
    Meagan D
    14 December 2017|
    AnswerShow all 2 answers
    Response from BUDDYV | Reviewed this property |
    AS stated they are both the same. As you face the resort from the lobby Sunset is on the right, Riviera on the left. When you arrive they may place you in the opposite you booked. This happened to us every time.
    1
    Vote
    Kamran A
    10 December 2017|
    Answer
    Response from BUDDYV | Reviewed this property |
    They will only do it at check in if available
    1
    Vote
    Julie M
    9 December 2017|
    AnswerShow all 2 answers
    Response from BUDDYV | Reviewed this property |
    Room features: 1 King bed or 2 Double beds, with sofa Full bathroom with jacuzzi Hair dryer and vanity mirror Safety deposit box (free) Air conditioning & ceiling fan *Maximum Occupancy: 4 persons (3 adults and 1 child or 2... More
    1
    Vote
    Room Tips
    "Rooms in the 7000 block are a good central location"
    Read review
    "Room is absolutely beautiful. We upgraded to Platinum and we were so close to the beach. We would prefer to..."
    Read review
    "Platinum rooms are close to the beach with their own bar, pool and beach section. Worth the upgrade!"
    Read review
    "Don't stay on the main floor you will have fuzzy visitors at times"
    Read review
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