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Grand Riviera Princess All Suites Resort & Spa

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Traveller (10702)
Pool & Beach (2009)
Room & Suite (1748)
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Overview
  • Excellent45%
  • Very good31%
  • Average14%
  • Poor6%
  • Terrible4%
Travellers talk about
“sports bar”(631 reviews)
“fondue”(409 reviews)
AMENITIES
Wifi
Free Parking
Breakfast included
Air Conditioning
Beachfront
Pool
Non-Smoking Rooms
4 Star Hotel
All hotel details
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Reviews (9,522)
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7,099 results
Traveller rating
2,984
2,259
1,051
448
357
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2,984
2,259
1,051
448
357
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All reviewssports bara la carte restaurantsfondueplatinum suitemama miaplatinum areala fleurplatinum conciergechill out barplatinum poolthe grilllas olasprivate pooldays in advancewater shoesseafoodfree room service
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2,201 - 2,205 of 7,099 reviews
Reviewed 16 August 2016

We stayed at the Platinum Riviera. Did not enjoy the balcony Jacuzzi, the pools and beach was right next to us. The Platinum section is with a separate check in place. did not get the "expected" glass of champagne, but the registration staff was very...More

3  Thank BobbyM007
Response from Pilar O, Community Manager at Grand Riviera Princess All Suites Resort & SpaResponded 17 August 2016

Dear BobbyM007. Thank you very much for choosing us as your hotel during your vacation. First of all I want to apologize for the little inconvenience in the check in. We are delighted to read, that we were up to par to your standards. We...More

Reviewed 16 August 2016

Staying at this hotel was an amazing experience for me and my family. My only tip is for anyone looking into visiting parks like xplor and xcaret, ask for Ali. She was a huge help and made our lives a million times easier with a...More

Thank Adriana P
Response from Princess_RivieraMaya, Gerente at Grand Riviera Princess All Suites Resort & SpaResponded 1 week ago

Dear guest, Thank you for taking the time to leave us such a nice review . We are glad that you and your family loved our services, our dedicated staff will be pleased to learn of your high praise. They work very diligently and it...More

Reviewed 16 August 2016

I visited GRP last August for 10 days with my fiancee. I read some negative reviews before we went, which I actually wrote about prior to our departure. We kept a positive attitude despite what we read, and we're glad we did. We stayed in...More

3  Thank Chris P
Response from Pilar O, Community Manager at Grand Riviera Princess All Suites Resort & SpaResponded 17 August 2016

Dear Chris P First of all I want to thank you for choosing us as your hotel during your vacation. I am glad to read that despite all choose to create your own opinion of us and that was positive. It's amazing to know how...More

Reviewed 16 August 2016

This is definitely NOT a 5 star hotel. My advice, upgrade to platinum or don't travel with a group (go solo/ couple and stay close to the beach). It is very beautiful but wayyy to big, and i'm not saying i'm lazy. But if you're...More

6  Thank Deijeine S
Response from Pilar O, Community Manager at Grand Riviera Princess All Suites Resort & SpaResponded 17 August 2016

Dear Deijeine S. First of all I want to thank you for choosing us during your last vacation. Please accept our apologies for not living up your expectations and thank you so much for taking the time to write this review as it give us...More

Reviewed 16 August 2016

We had never been to Mexico before and were very pleased with the facilities and the people. I would of liked to have dipping sauces with some of evening meals but that was minor. I would recommend this resort to others.More

Review collected in partnership with this hotel
2  Thank ecfrederick
Response from Pilar O, Community Manager at Grand Riviera Princess All Suites Resort & SpaResponded 17 August 2016

Dear ecfrederick. Thank you so much for taking the time to leave us your feedback on your recent experience at Grand Riviera Princess. We are pleased to know you had a delightful stay with us and that we were able to fulfill all your expectations....More

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About
Awards & Recognition
GreenLeaders Silver level
Certificate of Excellence
Amenities
Top amenities
Beachfront
Pool
Room Service
Restaurant
Bar/Lounge
Fitness Centre with Gym / Workout Room
Free Parking
Spa
Breakfast included
Hotel Amenities
Room Service
Business Centre with Internet Access
Children Activities (Kid / Family Friendly)
Free Parking
Airport Transportation
Breakfast included
Dry Cleaning
Meeting Rooms
Laundry Service
Concierge
Banquet Room
Multilingual Staff
Conference Facilities
Babysitting
Breakfast Available
Room amenities
Air Conditioning
Refrigerator in room
Minibar
Things to do
Pool
Restaurant
Bar/Lounge
Fitness Centre with Gym / Workout Room
Spa
Hot Tub
Tennis Court
Adult pool
Outdoor pool
Details
Price range
US$166 - US$431 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#31 Green Hotel in Playa del Carmen
#47 Top resorts Hotel in Playa del Carmen
#53 Family Hotel in Playa del Carmen
#57 Luxury Hotel in Playa del Carmen
#63 Romantic Hotel in Playa del Carmen
#67 On the Beach Hotel in Playa del Carmen
Room types
Suites, Non-Smoking Rooms, Family Rooms, Accessible rooms
Details
Price range
US$166 - US$431 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#31 Green Hotel in Playa del Carmen
#47 Top resorts Hotel in Playa del Carmen
#53 Family Hotel in Playa del Carmen
#57 Luxury Hotel in Playa del Carmen
#63 Romantic Hotel in Playa del Carmen
#67 On the Beach Hotel in Playa del Carmen
Room types
Suites, Non-Smoking Rooms, Family Rooms, Accessible rooms
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Traveller (10702)
Pool & Beach (2009)
Room & Suite (1748)
Dining (718)
Family and Play Areas (123)
Business Centre & Event Rooms (28)
Amenities (26)
Questions & Answers
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GraceFaithDavey
24 June 2018|
Answer
Response from BUDDYV | Reviewed this property |
It is very hot in July and you may welcome a shower , which is usually brief. There is a slight possibility of a tropical system.. The ocean breeze always keeps it fine at the beach but away from there will be very hot. My... More
0
Votes
Leno44999
23 June 2018|
AnswerShow all 3 answers
Response from BUDDYV | Reviewed this property |
There can be a lot at times. This is peak hurricane season also. We have been down there several times in September and most of the showers that came were short lived and actually welcome due to the heat. The biggest threat... More
2
Votes
Room Tips
"Ask for highest floor beach view if possible"
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"We have stayed in their Jr Deluxe Suites on both visits and found them to be very comfortable."
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"Sometimes coffee, water enough towels - sometimes not. No tea facilities in our room."
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"get a junior suite with the jacuzzi in the room!"
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