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Grand Riviera Princess All Suites Resort & Spa

AMOMAUS$231*
View Deal
Certificate of Excellence
GreenLeadersSilver level
11/05/2017 12/05/2017
1 room 2 adults 0 children
US$260*
US$231*
US$260*
US$260*
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Grand Riviera Princess All Suites Resort & Spa
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7,674 Reviews from our TripAdvisor Community

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There are newer reviews for Grand Riviera Princess All Suites Resort & Spa
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Showing 5,727: English reviews
southampton
Reviewed 5 days ago NEWvia mobile

Comfy beds huge hotel. Food is ok but lots of it. We used rivera restaurant for the first 7 days until we were shouted at that they we too busy and go to another nice huh. So use the sunset one much nicer and staff friendly. Now onto the staff some are polite juanito in sunset and the guys in...

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Helpful?
2Thank samtia
Pilar O, Community Manager at Grand Riviera Princess All Suites Resort & Spa, responded to this review

Dear samtia: Thank you for choosing Grand Riviera Princess as your holiday destination and for taking the time to share your kind comments with our Trip Advisor readers. Please accept our apologies for not living up to your expectations and thank you so much for the taking the time to write this review as it gives us the opportunity to...

Burbank, California
Reviewed 5 days ago NEW

This was our 3rd time at the resort. We really do love this place but we have had enough! It's a value resort that offers a lot for not expensive. The result .... too many hard partying, all-day drinking, all night screaming patrons. Everywhere we went, it was like Spring break 24/7. From 11-6 the music is THUMP, THUMP, THUMP...

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Helpful?
5Thank Eric G
Pilar O, Community Manager at Grand Riviera Princess All Suites Resort & Spa, responded to this review

Dear Eric G: Thank you for your detailed review, we are very sorry that we don´t fulfill your expectations. I truly regret the inconveniences you had during their stay. We are always worried about our guest’s well-being and strive to make holidays at our property an unforgettable experience, we have carefully noted each point you mentioned in order to improve,...

Regina, Canada
Reviewed 6 days ago NEWvia mobile

Loved this resort! They did a great job in making our wedding day perfect. Always going to be a few hiccups but they made things right. The resort is huge so when you take a big group, everyone can enjoy their own vacation but it is also easy to meet up. We stayed in the platinum area and it was...

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Helpful?
1Thank AlyssaAK
Pilar O, Community Manager at Grand Riviera Princess All Suites Resort & Spa, responded to this review

Dear AlyssaAK: Thank you for choosing Princess Hotels & Resorts as your wedding and for sharing with us the most important day of your lives. We are absolutely delighted to read you felt warmly welcomed and that the hotel provided a personalized and friendly atmosphere. Your feedback is extremely important to us, we will share it with our team to...

Reviewed 1 week ago NEW

The resort is beautiful and well maintained. Everyone we encountered on staff was amazing! They are so pleasant and personal. Yara at the Platinum Grand Riviera bar is the sweetest! Everyone makes you feel so welcome and they are so happy to help with anything! I loved seeing the wild life throughout the resort! The quality of food is not...

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Helpful?
5Thank Apryl G
Pilar O, Community Manager at Grand Riviera Princess All Suites Resort & Spa, responded to this review

Dear Apryl G: We truly appreciate your feedback and have shared it internally. We work diligently in providing guests with excellent services.We do our very best to ensure our guests are taken care of, from the moment they arrive until the time of departure. We have noted all your comments and suggestions which I will constructively use to improve our...

London
Reviewed 1 week ago NEW

We did 10 days here. A stunningly beautiful resort, a lot of work goes into the grounds. We loved our time here tho, it was extremely relaxing, its a big resort so you don't feel like its busy. Food - Generally could not fault the food in the buffet, 4 buffet restaurants, 2 near reception, 2 closer to the beach....

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Helpful?
10Thank Princess1977
Pilar O, Community Manager at Grand Riviera Princess All Suites Resort & Spa, responded to this review

Dear Princess1977: We would like to thank you for choosing Grand Riviera Princess as your holiday destination during your visit to Riviera Maya. Our guests play a key role in helping us to improve our services and we truly appreciate the feedback. We would like to thank you for taking the time to highlight our hotel features down to the...

Winnipeg, Canada
Reviewed 1 week ago

We stayed in the Villa Laguna suites. Very nice. Pool is in poor condition but Margarita, Hector and Pedro made up for it with their excellent service. Music from the party pool was very annoying and affected the ambience of the pool area. Food and staff in the buffet are excellent. Better than some of the restaurants. Definitely go to...

Review collected in partnership with this hotel
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Helpful?
2Thank Krista F
Pilar O, Community Manager at Grand Riviera Princess All Suites Resort & Spa, responded to this review

Dear Krista F: Thank you for choosing Grand Riviera Princess as your holiday destination and for taking the time to share your kind comments with our Trip Advisor readers. We are pleased to know you had a delightful stay with us and that we were able to fulfill all your expectations. We strive in having a great ambiance to satisfy...

Reviewed 1 week ago

From the moment we stepped off the shuttle we were quite impressed with the sheer grandness of the resort. Our quick, uneventful check in was a breeze, complete with glasses of champagne. Since we arrived at 2pm, we had to wait until 3pm to get into our room, but we just waited in the lobby bar, as we had our...

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Helpful?
5Thank Monkeymorris2014
Pilar O, COmmunity Manager at Grand Riviera Princess All Suites Resort & Spa, responded to this review

Dear Monkeymorris2014: Thank you so much for taking the time to leave us your feedback on your recent experience at Grand Riviera Princess. We are pleased to know you had a delightful stay with us and that we were able to fulfill all your expectations. We strive in having a great ambiance to satisfy all the needs of our valued...

Toronto, Canada
Reviewed 1 week ago

This exotic Mexican place is one of the nicest locations for destination weddings if you are a beach person. The main dining area serves a variety of local and international cuisine, there fine dining restaurants open at night, a 24-hour bar, swimming pools, gym, dancing club, a place to watch sports and all kinds of other engagements to thrill and...

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Helpful?
1Thank Hazeleyes_vdm
Pilar O, Community Manager at Grand Riviera Princess All Suites Resort & Spa, responded to this review

Dear Hazeleyes_vdm: Thank you for choosing Grand Riviera Princess as your holiday destination and for taking the time to share your kind comments with our Trip Advisor readers. We are absolutely delighted to read you felt warmly welcomed and that the hotel provided a personalized and friendly atmosphere. Your feedback is extremely important to us, I will constructively use to...

Sydney, Canada
Reviewed 1 week ago

We went on vacation here with friends and 3 out of 6 ended up sick that lasted for 10 to 14 days it hit us about 4 days into our vacation . This was our second time at this resort but never again ecoli isnt no laughing matter.

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Helpful?
7Thank brittanymira
Pilar O, Community Manager at Grand Riviera Princess All Suites Resort & Spa, responded to this review

Dear brittanymira: Thank you so much for taking the time to leave us your feedback on your recent experience at Grand Riviera Princess, I truly regret the inconveniences you had during your stay. Concerning the food please know that we have very strict controls for hygiene, which are supervised by Cristal, an external health, and safety organization, conducts regular inspections...

Reviewed 1 week ago

Mexico is a beautiful country but sadly this resort wasn't for us, My wife picked up a nasty virus from the water there as it was apparent that they were using tap water in the restaurant which we had been advised not to use. the salad smelt a bit fishy but other than that the food was ok. as for...

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Helpful?
2Thank Terry C
Pilar O, Community Manager at Grand Riviera Princess All Suites Resort & Spa, responded to this review

Dear Terry C: Thank you so much for taking the time to share with the Trip Advisor Community your feedback about your recent experience at Grand Riviera Princess. We would like to clarify that all water, ice, drinks and food that we offer at the hotel, passes quality controls and it´s checked by Cristal, to ensure safety and health of...

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11/05/2017 12/05/2017
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Amenities

Highlights
  • Beachfront
  • Pool
  • Room Service
  • Restaurant
  • Bar/Lounge
  • Fitness Centre with Gym / Workout Room
  • Free Parking
  • Spa
  • Breakfast included
GreenLeadersSilver level
About the property
  • Beachfront
  • Wheelchair Access
Things to do
  • Pool
  • Restaurant
  • Bar/Lounge
  • Fitness Centre with Gym / Workout Room
  • Spa
  • Hot Tub
  • Tennis Court
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
  • Accessible rooms
In your room
  • Air Conditioning
  • Minibar
  • Refrigerator in room
Internet
  • Paid Internet
Services
  • Room Service
  • Business Centre with Internet Access
  • Children Activities (Kid / Family Friendly)
  • Free Parking
  • Airport Transportation
  • Breakfast included
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Babysitting
Official Description (provided by the hotel)
Grand Riviera Princess All Suites Resort & Spa is located on the stunning Riviera Maya, just three kilometers from the famous Playa Del Carmen, in beautiful surrounds, with large and spacious natural parks and the delight of a good tropical weather. Besides our fascinating beach, renowned for the clear water and splendid sea beds, typical of the east end of the Yucatan Peninsula, the Hotel invites you to discover the huge wealth of the archaeological remains of the Maya culture in this area. After crossing the spacious lobby the splendid "Paseo de los Dioses" is reached, which invites the costumers to discover the charm of the hotel. It is a gift to our senses to enjoy all our facilities that can be found to our left and right on the way to the marvelous beach awaiting for everybody at the way of the pleasant stroll.Opened in December 2007, Grand Riviera Princess offers 674 fully equipped rooms with a range of services that give the clients a variety of possibilities to choose from: Junior Suite, Junior Suite Deluxe (some with direct pool access), Platinum Suites and Laguna Villa Suites (ideal for the most romantic honeymoon).A fascinating Spa is offered to all the clients, and the most complete activity program during day and night. A range of services in the varied and international selection of top quality food provide the perfect counterpoint when sharing moments of peace and calm with excellent meals in beautiful and inviting specially decorated surrounds, some of which are by the sea. ... more   less 

Additional Information about Grand Riviera Princess All Suites Resort & Spa

Address: Prolongacion 5ta Avenida Mza 20 Lote 006, Playa del Carmen 77710, Mexico
Region: Mexico > Yucatan Peninsula > Quintana Roo > Riviera Maya > Playa del Carmen
Price Range: €179 - €363 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Grand Riviera Princess All Suites Resort & Spa 4*
Number of rooms: 674
Reservation Options:
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Also Known As:
Grand Riviera Princess All Suites Resort And Spa
Grand Riviera Princess All Hotel Playa Del Carmen
Grand Riviera Princess Hotel
Grand Riviera Princess All Suites Resort & Spa Riviera Maya, Mexico - Playa Del Carmen
Hotel Style:
#32 Green Hotel in Playa del Carmen
#44 Top resorts Hotel in Playa del Carmen
#48 Luxury Hotel in Playa del Carmen
#56 On the Beach Hotel in Playa del Carmen
#63 Romantic Hotel in Playa del Carmen
#69 Family Hotel in Playa del Carmen
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Questions & Answers

Here's what travellers have asked, with answers from Grand Riviera Princess All Suites Resort & Spa staff and other travellers.
1,744 questions
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Questions? Get answers from Grand Riviera Princess All Suites Resort & Spa staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Rooms near the beach end of the hotel are quieter.No kettle in the room just a coffee maker”
hilaryg982, 27 Apr 2017 | Read review
“laguna villa suite!!”
  • shower on lower level, laguna villa suite! its outdoors! amazing!
mk2k2, 25 Apr 2017 | Read review
“Get the platinum package and stay at a room facing the ocean !! its gorgeous.”
jeffkH724JN, 24 Apr 2017 | Read review
“Ask for a room that's facing away from the pools if you want some peace and quiet.”
H8793PVericg, 24 Apr 2017 | Read review
“We received our "gift" of liquor on th day we left! Not very helpful.”
kristaf487, 22 Apr 2017 | Read review
5 of 5
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US$231* /night
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Prices are for 1 room, 2 adults
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