ROSEWOOD MAYAKOBA

Travel safe during COVID-19

What you can expect during your stay

All linens sanitised in high-temperature wash
Face masks required for staff in public areas
Floors marked for social distancing
Hand sanitiser available to guests & staff
Stay-at-home policy for staff with symptoms
Regularly sanitised high-traffic areas

Updated 24/06/20 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.

A note from Rosewood Mayakoba

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Updated 24/06/20 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.

About

5.0

Excellent

2,520 reviews

#10 of 330 in Playa del Carmen

Location

Cleanliness

Service

Value

2022 Travellers' Choice Best of the Best

GreenLeaders Gold level

Surrounded by emerald jungle and winding lagoons, Rosewood Mayakoba is an ultra-luxury retreat situated along a mile of white-sand beach on Mexico’s Riviera Maya. The luxury resort covers many small islands surrounded by a mangrove jungle at the heart of the ecological enclave of Mayakoba. An unparalleled Mexico vacation destination, Rosewood Mayakoba offers Sense, A Rosewood Spa, situated on a private island at the heart of the resort. Guests of the award wining resort have access to all of the features and services of Mayakoba (a 620-acre gated development), including 20 restaurants and bars, the Mayakoba Dive Center and El Camaleón, an 18-hole Greg Norman championship PGA golf course.

Property amenities

Free parking

Free High Speed Internet (WiFi)

Pool

Fitness Centre with Gym / Workout Room

Bar / lounge

Beach

Archery

Babysitting

Valet parking

Wifi

Hot bath

Pool / beach towels

Infinity pool

Pool with view

Adult pool

Outdoor pool

Heated pool

Private pool

Plunge pool

Yoga classes

Yoga room

Fitness / spa changing rooms

Fitness classes

Personal trainer

Sauna

Coffee shop

Restaurant

Breakfast available

Breakfast buffet

Breakfast in the room

Complimentary Instant Coffee

Complimentary tea

Complimentary welcome drink

Kid-friendly buffet

Kids' meals

Outdoor dining area

Snack bar

Special diet menus

Wine / champagne

Poolside bar

Bicycle rental

Bicycles available

Diving

Golf course

Snorkelling

Tennis court

Bicycle tours

Evening entertainment

Fishing

Walking tours

Board games / puzzles

Books, DVDs, music for children

Indoor play area for children

Children Activities (Kid / Family Friendly)

Kids club

Kids pool

Kids' outdoor play equipment

Highchairs available

Airport transportation

Car hire

Taxi service

Business Centre with Internet Access

Conference facilities

Banquet room

Meeting rooms

Spa

Body wrap

Couples massage

Facial treatments

Foot bath

Foot massage

Full body massage

Hand massage

Head massage

Makeup services

Manicure

Massage

Neck massage

Pedicure

Salon

Steam room

24-hour security

Baggage storage

Concierge

Gift shop

Newspaper

Non-smoking hotel

Outdoor fireplace

Outdoor furniture

Shops

Sun deck

Sun loungers / beach chairs

Sun terrace

Sun umbrellas

ATM on site

Butler service

First aid kit

Umbrella

24-hour front desk

Express check-in / check-out

Private check-in / check-out

Dry cleaning

Laundry service

Ironing service

Shoeshine

Room features

Bathrobes

Air conditioning

Private beach

Additional bathroom

Coffee / tea maker

Cable / satellite TV

Sofa bed

Walk-in shower

Desk

Dining area

Housekeeping

Interconnected rooms available

Private balcony

Room service

Safe

Seating area

Separate dining area

Separate living room

Sofa

Telephone

VIP room facilities

Wardrobe / wardrobe

Bottled water

Clothes rack

Iron

Laptop safe

Private bathrooms

Tile / marble floor

Wake-up service / alarm clock

Minibar

Oven

Refrigerator

Stovetop

Electric kettle

Kitchenware

Flatscreen TV

On-demand films

iPod docking station

Bath / shower

Complimentary toiletries

Hair dryer

Room types

Ocean view

Bridal suite

Non-smoking rooms

Suites

Family rooms

Good to know

HOTEL CLASS

HOTEL STYLE

Romantic

Luxury

Languages Spoken

English, Spanish

Hotel links

Visit hotel website

Special Offer:Exclusive Offers - Click here to book

Hotel packages

Location

Full view

Contact

Ctra. Federal Cancun, Playa del Carmen 77710 Mexico

Name/address in local language

Getting there

Cancun Airport41 kmSee all flights

Aerodromo de Playa Del Carmen10 kmSee all flights

Car HireSee all Playa del Carmen car hire

See all nearby hotels

Nearby restaurants

Casa Amate

155 reviews

10 minMexican

Punta Bonita at Rosewood Mayakoba

Agave Azul at Rosewood Mayakoba

211 reviews

6 minSeafood

See all nearby restaurants

2520Reviews284Q+A100Room tips

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g0duhkz wrote a review 15 Jun

Phoenix, Arizona8 contributions

Beachfront service

We stayed in a beachfront suite with direct ocean access. The property is expansive and provides each guest with a personal bicycle and has cart shuttles available for getting around. After check in you are taken by boat across the resort lagoon to your room.

Date of stay: July 2021

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Response from Resort Manager, Owner at Rosewood Mayakoba

Responded 5 days ago

Dear guest, muchas gracias for your review and comments. We are delighted to read that your experience at our resort was great. All our staff will be so happy to welcome you back in the future. Regards!

Karen V wrote a review Jan 2022

Glen Ellyn, Illinois15 contributions5 helpful votes

Hotel's Favourite

There is a reason that this is a top resort in the world!

Such a unique place in a special setting! We were wowed from the moment we stepped foot onto the resort and traveled to our bungalow down the picturesque lagoon… we saw adorable turtles and heard beautiful birds calling - it’s almost easy to forget how close the ocean is and all of the beauty that goes along with the beach, when surrounded by such a lush jungle environment; truly the best of all worlds when it comes to grounds of this resort! Colorful & fragrant flowers, natural stone, gorgeous architecture and an overall design aesthetic that is cohesive, natural, clean and beautiful. This was my third time visiting and I will be returning many more times! In addition to the beautiful surroundings - the service is bar none! The staff not only anticipate every one of your needs, but they do an amazing job at anticipating your wants, as well (with small touches like placing a cool bookmark in the books you leave out or leaving a lens cloth by your sunglasses)! Communicating with your butlers via the app was easy and they always met us during the day to check in. The food is perfectly plated and incredibly delicious and we felt educated about the origins of each item. La Ceiba was especially fantastic and definitely an ‘experience’, not simply a meal. I will truly remember that night as one of the best meals of my life and a very special evening - definitely worth the price!…

Date of stay: January 2022Trip type: Travelled

1 Helpful vote

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Response from Resort Manager, Owner at Rosewood Mayakoba

Responded 31 Jan 2022

Hola Karen! We cannot begin to describe how touching your words are. Thank you not only for recognizing out team and the passion and effort we put into making your stay with us memorable, but also for reminding us to appreciate the space we're surrounded by and the great community we've built during these years. Your seat at our table will always hold a special place, please come back soon as we'll be waiting for you with open arms. ¡Hasta pronto!

Mitch S wrote a review 10 Jun

San Mateo, California16 contributions6 helpful votes

+1

Magical experiences and 5 Diamond service

This is hands down the best resort in the world that I have ever been to. I've traveled to dozens of countries and tried many Rosewood, Four Season and other high end properties and this is the top one. We opted for them to give us a ride back and forth from the airport and the magic starts then. Caesar met us just outside the airport and whisked us over to our brand new Escalade where Aaron was waiting with doors open and cold towels, cold water and cold coronita's waiting inside. The drive was 40 Minutes and the Amazing Aaron even stopped to let us pick up some snacks, and some other room munchies. It was election day so we couldn't buy any beer or tequila, but that was OK because Aaron treated us like family members taking care of us. I can't even explain how special it was the "above and beyond" service he enjoyed providing. Thank you Aaron! Arriving at the resort, we were greeted by several of our friends (staff members) who felt more like family members as this was our 10th time coming to this resort over the last 10 years. Jose Maria and Christian greeted us with open arms and a cool refreshing drink. It's like seeing old friends and after a quick catch up on the last year, we jumped in the little boat that took us to our suite. There is art, wildlife and beauty everywhere on the grounds of this large resort. The trees, walkways and grass are all meticulously manicured. Our room was immaculately cleaned and there was a beautiful welcome amenity of a Oaxacan Mezcal that was delicious and refreshing. As repeat guest, I can tell you that every time we come, the welcome gifts and amenities surprise us and keep getting better. The housekeeping staff remembered requests we had made in previous years and we had fresh half and half for the coffee, limes to cut up for beers and a fresh fruit bowl with peaches, nectarines and banana's that was refreshed twice daily. Our main housekeeper Dorian kept the room in perfect condition and even left me some sun balm one day when I got a little too much sun. Our butlers, Yes 2 butlers, were available for any special needs and both Jaime and Ivan spoiled us with attention, even though we really didn't need much from them. They checked in every day and made sure we had reservations and everything else we needed. We went to the beach and pool area every day and planted ourselves in the sand right by their "food truck" in the Aqui Me Quedo area of the resort. Diego the manager stopped by to say hi as we knew him over the last three years as our server but he recently got promoted within the resort. Our new server named Luis was the absolute best. He didn't bother us but instead anticipated when we would need something and just magically showed up. We always had cold water and ice buckets and when we would order food he made recommendations and after the first day he remembered that I like a particular black ash habanero sauce and I never had to ask again, it was always on our chips and salsa platter. On the last day he spoiled me with some roasted Havana peppers (hotter than Habanero) with our fish tacos. So awesome. We were also spoiled by a new amenity ever few hours, like ceviche, sunglass cleaning and even the new Coconut O'clock where they give everyone a fresh cut coconut filled with coconut water. they added rum to mine too, very fun. They have a new bar experience called Zapote Bar, just voted one of the top 50 bars in North America, where we ate dinner one night and met our new most favorite server Fernando. The cool thing was that when we went back a couple of days later, Fernando saw us and said he would take care of us, wherever we sat. We grabbed a spot at the bar and were joined be some friends we had met years ago at the same resort. We were spoiled even more by the resort director, Mr. Daniel Scott, who checked in on us and then stayed with us through happy hour. Then they announced the bar had just won the top 11 spot on the list and everyone cheered and we all had a complimentary shot of Mezcal. It was like we were part of the family! There were so many more awesome people we met and spent time with. I wish I could list them all but I'm out of room! I must say though that the guest relations people, Nacho and Sylvia were also regularly checking in with us to make sure we had everything we needed. Mr. Scott has created an amazing family like resort that welcomes you in like part of their family. I think you really need to just slow down while you are there and talk to the amazing staff when you can, they make you feel good inside and out. We're definitely going back many more times, and have already booked our next week there in November for Dia De Los Muertos. Muchos Gracias to everyone who made our week there so special.…

Date of stay: June 2022

Rooms

Service

Sleep Quality

Room Tip: Every suite is amazing, after 10 times there, never been disappointed with a room

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4 Helpful votes

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Response from Resort Manager, Owner at Rosewood Mayakoba

Responded 1 week ago

Dear Guest, it is impossible to express in words the deep gratitude that all the staff feels when reading your beautiful words of thanks, admiration and love towards our work and our hotel. Rosewood Mayakoba will be waiting for you with open arms whenever you want to come back home again. See you soon!

michael f wrote a review 9 Jun

los angeles77 contributions221 helpful votes

Incredible stay

My husband and I just returned from an incredible stay at the Rosewood. Despite a few service hiccups at the beach (waited some time one day for towels and water), incredible and amiable service from Nacho (a real gem) and our friendly butler Jamie more than made up for it. The litmus test for a five star hotel is a property that seems to anticipate one's needs before they are needed. It is safe to say that the aloe gel appearing in our room one day, a cheese plate arriving on another, and even a "make your own root beer float" amenity not only anticipated our needs before we thought of them. They surpassed the test by making them personal to us! Other personal touches included meeting chefs at dinner who made custom tastings and proper turndowns (replete with folded clothes and bed mats). As a note, we were upgraded to a lovely over-water lagoon suite. We liked it better than the original room we booked in the beach area since we didn't have neighbors sharing a wall with us or on top of us. We saw some other over-water lagoon suites that seem to have had views into other rooms. Hence, if privacy is important, you might want to make specific room requests. We can't wait to come back!…

Date of stay: June 2022

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Response from Resort Manager, Owner at Rosewood Mayakoba

Responded 1 week ago

Dear Guest, Greetings from sunny Mayakoba! Thank you for taking the time to write this review and share your comments with us. We truly appreciate your feedback as it allows us to learn from areas of opportunity. I was delighted to read that we were able to exceed your expectations in various areas and we have shared your comments with all those highlighted in your observation. Should you have any further comments, please do not hesitate to contact us. We truly appreciate your loyalty to Rosewood Mayakoba and look forward to welcoming you again soon.

Michael N wrote a review 8 Jun

1 contribution

Paradise with Incredible Service

We have been to many resorts around the world but keep coming back to Rosewood Mayakoba, 10 years and counting. With out a doubt, the best service we have experienced anywhere. They do everything possible to make your stay an incredible experience - paying close attention to detail, remembering all of your likes and preferences. Every single employee is empowered to make decisions on the spot, and they do. Frequently going above and beyond your expectations. The staff is warm and friendly and a key reason we keep coming back. I do not think we have heard a "no" in all the years we have come here. Rosewood's favorite expression is "welcome home". Here they truly mean it.

Date of stay: May 2022

Location

Cleanliness

Service

Room Tip: The ones we like best are the Beachside View Suites. Offer blue water views along with being able...

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Response from Resort Manager, Owner at Rosewood Mayakoba

Responded 2 weeks ago

And we will say it again! Welcome home, Dear Michael. Thank you for sharing your experience with us. We will be very happy to welcome you home again!

FAB wrote a review 8 Jun

Bethlehem, Pennsylvania10 contributions17 helpful votes

SERVICE, Service, and more service!

My wife and I traveled to the Rosewood Mayakoba to celebrate our 20th anniversary. From arrival to departure this resort does it right. We participated in all the wonderful experiences including the Mexican grill night, La Ceiba garden dinner and the Sabores de Baja night. All were fantastic. We also did a private boat dinner in the lagoon and that was magical. Bike riding around the property and around Maykoba was a delight. The property is gorgeous, the SPA is heavenly, and the staff were wonderful but what really sets the property apart from other top notch properties around the world is service (and the FOOD). It is genuine, it is abundantly available and as one of the managers said to a guest, "we always do the right thing". We missed our flight on memorial day due to heavy rain, significant traffic and a delay with transportation and the representative at the airport made one call, took us to the next awaiting escalade and took us back to the resort as if we had newly arrived and offered us once again a beachfront suite COMPLIMENTARY as if we never left. The next day they took us back to the airport and helped us all the way until we reached security. We just loved this place! Thank you to all the staff, managers, butlers, beach attendants, spa staff... etc... 5 stars in every way!…

Date of stay: June 2022

Location

Service

Sleep Quality

Room Tip: beachfront suite for sure

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Response from Resort Manager, Owner at Rosewood Mayakoba

Responded 2 weeks ago

Dear Guest, ¡Muchas gracias! We are overjoyed to read that your experience at our property was great. We would love to welcome you again in the near future. We send you a big hug from sunny Mayakoba!

Andrea M wrote a review 1 Jun

2 contributions1 helpful vote

Unsurpassed

The attention to every detail at this property is remarkable. I have also traveled all over the world and have been fortunate enough to stay at some of the worlds best resorts and I have to say that the Rosewood Mayakoba property is among the very best. The staff puts in every effort to make you feel at home. The amenities are plentiful and the thoughtfulness they put into taking care of and anticipating your every need is remarkable. Please share our deepest thanks with the staff.

Date of stay: June 2022Trip type: Travelled

1 Helpful vote

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Response from Resort Manager, Owner at Rosewood Mayakoba

Responded 3 weeks ago

Thank you very much, dear Guest, for taking the time to send us your comments. All feedback helps us improve the quality of our service. Every day, we work with a lot of passion to give you and your family the best ultra-luxury experiences. We look forward to seeing you back very soon! Take care!

Talin M wrote a review 1 Jun

1 contribution

+1

Insanely Beautiful

Best place I have every traveled to! The accommodations were amazing, hospitality incredible, food was delicious! I have traveled all over the world and this is now my favorite vacation spot! Will be going again soon. They take care of your every need and make your trip special!

Date of stay: May 2022Trip type: Travelled

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Response from Resort Manager, Owner at Rosewood Mayakoba

Responded 3 weeks ago

Dear Guest, MUCHAS GRACIAS for your inspiring review! With much love we read that your experience was fantastic and we are infinitely grateful that you have chosen us as your favorite vacation spot so far. We will be waiting for you back, at your Mexican home. With all our heart, RW Mayakoba Familia.

Ricardo wrote a review May 2022

1 contribution

2nd Stay - 2nd consecutive year returning!!

The service we received was exceptional. It was my 2nd time back to RWMayakoba and this time I brought the entire family. It was the first time experience for my parents and sister. Edgar @ La Fondita was so friendly, introduced the staff & gave us a warm welcome. Miguel at SENSE SPA was exceptional, the best massage experience I have ever had. He was intuitive and listened. Maria Jose was such a pleasure to dine w/ @ La Ceiba and she is a lovely person. Jose Maria was very attentive to my sister's needs who is in a wheelchair so accessibility was a big item of concern for us but he was on top of it from the moment of our arrival! He provided a cup holder, had a chair set up for our dinner @ La Ceiba and was overall extremely helpful. Eduardo is always such a pleasure, I met him with my brother last year and it was great to see him at Aqui me Quedo. Rafa provided us with exceptional service during our dining at Aqui me Quedo/ Punta Bonita & Silvia who spoke at La Ceiba dinner was so friendly, funny and an absolute pleasure. It was a truly unforgettable experience. They made us feel like family.…

Date of stay: May 2022

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Service

Sleep Quality

Room Tip: I recommend calling the hotel directly to make your reservations.

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Response from Resort Manager, Owner at Rosewood Mayakoba

Responded 4 weeks ago

Dear Guest, we greatly appreciate the time you took to share with us this review about your experience at our resort! We have shared your comments with our entire team and we are happy to know that your stay was impeccable. We really appreciate you coming with your family. We look forward to seeing you all very soon. Greetings from our Mexican paradise.

Pepe T wrote a review May 2022

Los Angeles, California2 contributions2 helpful votes

A magical place

We've been to Rosewood Mayakoba several times and they never fail to impress us. Their service is just impeccable. Food quality is fantastic, and we always feel every penny we pay is absolutely worth it. Keep up the good job!

Date of stay: May 2022

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1 Helpful vote

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Response from Resort Manager, Owner at Rosewood Mayakoba

Responded 20 May 2022

Dear Guest, ¡muchas gracias! We feel very happy whenever you and your family visit our resort. We strive every day to provide extraordinary quality in all the services we offer, every day. We will love to have you back very soon. Greetings and hugs from your home away from home!

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