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COVID-19 update: See the added health and safety measures this property is taking.Read more
22 people are viewing this hotel
US$1,044
Free cancellation until 04/10/21
US$1,044
Free cancellation until 04/10/21
US$1,044
US$849
SAVE US$195
Prestigia.comUS$940
TravelocityUS$1,044
Orbitz.comUS$1,044
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Room & Suite (645)
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Travel safe during COVID-19
What you can expect during your stay
- All linens sanitized in high-temperature wash
- Face masks required for staff in public areas
- Floors marked for social distancing
- Hand sanitizer available to guests & staff
- Paid stay-at-home policy for staff with symptoms
- Regularly sanitized high-traffic areas
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Updated 24/06/20 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
A note from Rosewood Mayakoba
Updated 24/06/20 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
About
#3 of 289 hotels in Playa del Carmen
Location
Cleanliness
Service
Value
2020 Travellers' Choice Best of the Best
GreenLeaders Gold level
Surrounded by emerald jungle and winding lagoons, Rosewood Mayakoba is an ultra-luxury retreat situated along a mile of white-sand beach on Mexico’s Riviera Maya. The luxury resort covers many small islands surrounded by a mangrove jungle at the heart of the ecological enclave of Mayakoba. An unparalleled Mexico vacation destination, Rosewood Mayakoba offers Sense, A Rosewood Spa, situated on a private island at the heart of the resort. The award wining resort was named #1 Best Hotel in Mexico 2021 by U.S. News & World Report. Guests of Rosewood Mayakoba have access to all of the features and services of Mayakoba (620 acre gated development), including 20 restaurants and bars, the Mayakoba Dive Center and El Camaleón, an 18-hole Greg Norman championship PGA golf course.
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Room & Suite (645)645
Full view
Property amenities
Free parking
Free High Speed Internet (WiFi)
Pool
Fitness Centre with Gym / Workout Room
Bar / lounge
Beach
Archery
Babysitting
Valet parking
Wifi
Hot bath
Pool / beach towels
Infinity pool
Pool with view
Adult pool
Outdoor pool
Heated pool
Private pool
Plunge pool
Yoga classes
Yoga room
Fitness / spa changing rooms
Fitness classes
Personal trainer
Sauna
Coffee shop
Restaurant
Breakfast available
Breakfast buffet
Breakfast in the room
Complimentary instant cofffee
Complimentary tea
Complimentary welcome drink
Kid-friendly buffet
Kids' meals
Outdoor dining area
Snack bar
Special diet menus
Wine / champagne
Poolside bar
Bicycle rental
Bicycles available
Diving
Golf course
Snorkelling
Tennis court
Evening entertainment
Fishing
Walking tours
Board games / puzzles
Books, DVDs, music for children
Indoor play area for children
Children Activities (Kid / Family Friendly)
Kids club
Kids pool
Kids' outdoor play equipment
Highchairs available
Airport transportation
Car hire
Taxi service
Business Centre with Internet Access
Conference facilities
Banquet room
Meeting rooms
Spa
Body wrap
Couples massage
Facial treatments
Foot bath
Foot massage
Full body massage
Hand massage
Head massage
Makeup services
Manicure
Massage
Neck massage
Pedicure
Salon
Steam room
24-hour security
Baggage storage
Concierge
Gift shop
Newspaper
Non-smoking hotel
Outdoor fireplace
Outdoor furniture
Shops
Sun deck
Sun loungers / beach chairs
Sun terrace
Sun umbrellas
ATM on site
Butler service
First aid kit
Umbrella
24-hour front desk
Express check-in / check-out
Private check-in / check-out
Dry cleaning
Laundry service
Ironing service
Shoeshine
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Room features
Bathrobes
Air conditioning
Private beach
Additional bathroom
Coffee / tea maker
Cable / satellite TV
Sofa bed
Walk-in shower
Desk
Dining area
Housekeeping
Interconnected rooms available
Private balcony
Room service
Safe
Seating area
Separate dining area
Separate living room
Sofa
Telephone
VIP room facilities
Wardrobe / wardrobe
Bottled water
Clothes rack
Iron
Laptop safe
Private bathrooms
Tile / marble floor
Wake-up service / alarm clock
Dishwasher
Minibar
Oven
Refrigerator
Stovetop
Electric kettle
Kitchenware
Flatscreen TV
On-demand films
iPod docking station
Bath / shower
Complimentary toiletries
Hair dryer
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Room types
Ocean view
Non-smoking rooms
Suites
Family rooms
Good to know
HOTEL CLASS
HOTEL STYLE
Lagoon View
Luxury
Languages Spoken
English, Spanish
Hotel links
Special Deal:Enjoy complimentary daily breakfast for two
Location
Full view
Contact
Ctra. Federal Cancun, Playa del Carmen 77710 Mexico
Name/address in local language
Getting there
See all nearby hotels
2,349Reviews270Q+A100Room tips
Reviews
Traveller rating
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Popular mentions
We visited here recently during the second week of our kids spring break holiday. It was our 4th visit in 2 years. We love it this much! The service is second to none, we have struggled to find amazing service outside of Asia, but this hotel has it and then some. They excel at remembering guests and then delivering personal service. If there is any hint of a problem they are quickly on it and trying to resolve and then surpass. An example of this was when my youngest son (age 5) borrowed a spade from another kid and then broke it. We then tried to replace it by buying a new one from the hotel shop, but they'd run out. The hotel was very busy (I think running at 80% capacity restriction). One of the senior managers / directors eventually got involved and personally resolved it by finding a spade for us so we could give it to the upset child. And then giving our child a pool inflatable to use to cheer him up. Above and beyond! We stayed for 7 nights and were in room 510 (a 1brm suite lagoon view but beachside). Stunning views and incredibly close to beach, pool and kids club. Several highlights of our week were; * dinner at La Ceiba - highly recommend for a wonderful way to enjoy Mexican food, excellent wines and meet other guests (perhaps do early on in your stay). * dining at the Banyan Tree - and taking the hotel boat over - I believe there's a lantern lighting ceremony at 530pm (check with hotel) we missed this but would like to do again. *the spa - it was our first time enjoying a massage there - we both loved this experience! And booked the private bath time beforehand. * new games basketball / chess / football courts!! brilliant * new kids bikes (and even helmets provided!) Only (and this is incredibly minor) frustration during our stay was the reduced peloton bike - they have only 3 and were down to 2 as 1 broke during our stay. Which meant we only got to use the bikes once. It would be great if they could get more.…
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Date of stay: April 2021
Value
Cleanliness
Service
Room Tip: for family - choose the 1brm so you get more space, lagoon view is fine, but try to get beachside.
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Helpful
Hotel's Favourite
We booked our New Year’s week stay at the very strong recommendations of our travel agent and a few friends. Our high expectations were exceeded on every key dimension - service, food, facilities. Service - From airport pick-up to drop-off, throughout the stay, the team greets you by name and goes above and beyond to predict and support any needs/wants you may have. Some anecdotes include cold beers in the car on arrival, remembering your favorite orders and seats at the pool and each restaurant, dozens of personal touches and amenities (e.g. complimentary champagne delivered to your room while you’re getting ready for dinner, monogrammed pillow-cases, complimentary luggage packing so you can enjoy your last evening out). Most importantly, senior management is present and visible throughout the property and throughout the day, constantly following up (e.g. “How was your spa appt?” “How did your guests like their dinner last night?”). A non-exhaustive list of folks who made our trip exceptional includes Denisse, Frank, Daniel, Carlos, and Alexis; not including distinctive senior team as mentioned above. Food - We’re picky New-Yorkers and always a bit weary of resort food and beverage offerings, but were hugely impressed by everything we ate and drank. Highlights included more authentic and refined Mexican offerings at Al Fresco, tacos at Aqui Me Quedo (both the shrimp and ribeye tacos are life-changing), and the special La Ceiba dinner where one dines in and from the hotel’s garden. Of course, tequila is never in short supply and if you’re keen to learn about obscure and special producers the team is eager and well equipped to guide you. Facilities - Property is extremely well capitalized and maintained. The rooms have recently been fully remodeled and are modern and lovely. Gym, spa, pool areas - all fantastic. Two additional notes: 1. We were there for New Year’s Eve and the hotel’s celebration was magical, including beachside fireworks and live music and a festive parade in which each guest could participate. We normally avoid huge parties but this felt intimate, well-curated, and most importantly quite fun. 2. From a COVID-19 perspective, the hotel is very safe (e.g. staff masked at all times, guests masked except for while sitting at table/beach, everything sanitized, dining well spaced and outside, each guest suite its own standalone villas). In summary this is truly a world-class and exceptional experience; we are already planning our return visit. …
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Date of stay: January 2021
4 Helpful votes
Helpful
Response from Resort Manager, Owner at Rosewood Mayakoba
Responded 20 Jan 2021
Dear 360_degrees_traveler, We are very grateful to your travel agent and friends for the recommendations because if it were not for them, we would not have the opportunity to thank you for this exceptional TripAdvisor review! It means so much knowing that your circle, and now you, have so much faith in us. It is our privilege to host you in our home and exceed all expectations! Your high standards, keep ours ever higher, so thank you 😊 We love our New York guests! And are lucky to have many loyal New Yorkers returning to us year after year. We always appreciate your knowledge, feedback, and taste! Our culinary team puts a lot of time and effort into creating a menu that not only highlights the specialties of Mexican cuisine, but also showcases the fresh and local ingredients in original and classic dishes. And yes, when it comes to tequila or mezcal the team will never hesitate to share their favorites with you! Many thanks for your full overview of the property grounds and facilities. We are happy to know you enjoyed the special touches we had prepared for you throughout your stay. We really appreciate your taking the time to recognize several of our team members and the efforts of our management team. It was very thoughtful and means a great deal to the team! Rosewood Mayakoba is a magical place and there always seems to be a bit more magic around the holidays! It is wonderful that you were able to celebrate this New Year with and even more so that had fun and felt safe. How lucky are we to now have you as a part of the Rosewood Mayakoba family! We are so excited that you have already begun planning your next trip to see us and cannot wait to be together again in your new casa Mexicana. Muchas Gracias,
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What if it’s not as good this time around ?That was the question my wife asked as we flew to Cancun. Maybe our trip last July was a mixture of right place and right time to escape the pandemic. That trip was perfect. We needn’t have worried. The Rosewood Mayakoba team not just kept the same standards we had loved before but completely surpassed them. Truly is a magical place. I am not sure if it’s training or just they hire the right people but without exception the service is spectacular. Not in an over the top way. Truly like staying with the nicest and kindest hosts. I couldn’t fault the place. The food was excellent. The kindness of all the staff was amazing. From our butlers to Leadership like Jose Maria and Christian who made the trip so great with the evening at la Ceiba. My adult children didn’t want to go back and neither did my wife and I. I love Rosewoods but this is the best as far as service. They handled the covid testing to return faultlessly and their concierge at the airport made sure we had no problems. …
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Date of stay: April 2021Trip type: Travelled with family
Helpful
There are some resorts for which people will travel and traverse great distances to visit, and Rosewood Mayakoba certainly fits that description. Daniel Scott and his impeccable staff have a great deal of which to be proud, for they execute an utter masterpiece on a daily basis. This is no small task, and it is the staff of the Rosewood Mayakoba who create the separation between this resort versus others. Too many resorts in the region lack a true sense of place, but not here. Rosewood Mayakoba intertwines a gorgeous setting with the deep and rich culture of the Yucatan Peninsula, and it shines through with their cuisine, cocktails, and warm, genuine smiles. I look forward to returning, next time with my children, to further explore one of the great cultures of the world at the 5-star Rosewood Mayakoba.…
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Date of stay: April 2021
Rooms
Service
Sleep Quality
Room Tip: 320 was pretty spectacular!!!
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1 Helpful vote
Helpful
Other reviewers have done an excellent job describing Rosewood Mayakoba’s unique villas, exceptional restaurants/dining experiences, over-the-top spa, beach/pool facilities, etc.—I can confirm that they are all outstanding, among the best I have encountered. However, the most challenging thing for a five-star hotel to get right, IMHO, is the staff. To a person, Rosewood Mayakoba’s staff is the best I have ever encountered. Some other reviewers have singled out for special recognition certain employees by name. I could also do that, but choose not to, because that would be unfair to the numerous other staff members I encountered throughout my stay whose names I never learned. Every single employee I met was not only highly competent but demonstrated a great attitude—you could tell they were proud to be working at the property and truly enjoyed their jobs, especially taking care of guests. I can’t say enough good things about the Rosewood Mayakoba and recommend it without qualification. …
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Date of stay: March 2021
Helpful
PRICE RANGE
US$735 - US$3,000 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
rosewood mayakoba hotel playa del carmen, rosewood mayakoba playa del carmen
LOCATION
MexicoYucatan PeninsulaQuintana RooRiviera MayaPlaya del Carmen
NUMBER OF ROOMS
129
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Claim Your Listing Frequently Asked Questions about Rosewood Mayakoba
What are some of the property amenities at Rosewood Mayakoba?
Some of the more popular amenities offered include free wifi, a pool, and an on-site restaurant.
Which room amenities are available at Rosewood Mayakoba?
Top room amenities include a minibar, air conditioning, and a flat screen TV.
What food & drink options are available at Rosewood Mayakoba?
Guests can enjoy an on-site restaurant, a lounge, and a poolside bar during their stay.
Is parking available at Rosewood Mayakoba?
Yes, free parking and valet parking are available to guests.
What are some restaurants close to Rosewood Mayakoba?
Conveniently located restaurants include El Puerto, Punta Bonita at Rosewood Mayakoba, and Saffron.
Are there opportunities to exercise at Rosewood Mayakoba?
Yes, guests have access to a pool, a fitness centre, and a sauna during their stay.
Does Rosewood Mayakoba have an airport shuttle?
Yes, Rosewood Mayakoba offers an airport shuttle for guests. We recommend calling ahead to confirm details.
Are any cleaning services offered at Rosewood Mayakoba?
Yes, dry cleaning and laundry service are offered to guests.
Does Rosewood Mayakoba offer any business services?
Yes, it conveniently offers a business centre, meeting rooms, and a banquet room.
Which languages are spoken by the staff at Rosewood Mayakoba?
The staff speaks multiple languages, including English and Spanish.
Are there any historical sites close to Rosewood Mayakoba?
Many travellers enjoy visiting Zona Arqueológica Playa del Carmen (9.8 km).