Stayed foe 3 nights and it was a pleasant surprise. The room was cozy and spacious, with a beautiful ocean view. Staff was very friendly and helpful. It is centrally located within walking distance of 5th Avenue and all the action, but not close enough to be bothered by crowds and noises. The only downside we had was that we had a car and the hotel does not have any parking. Your only option is public parking, which in the area is a nightmare because you have to use a public meters (which are always full or not working at all) to print a ticket to put on your dashboard. It was very stressful having to deal with that, since if you don’t show a parking ticket, they put a lock on your front wheel or tow your car away. My only feedback to the hotel is to provide some sort of parking alternatives to the guess…
We came to Playa del Carmen last minute and with no reservation and got lucky enough to book the last room available in the gorgeous, peaceful hotel. The large balconies look out not only to the ocean but to the beautiful courtyard. The beach access is directly from the courtyard so we we could run down in pj's to watch the sunrise. We ordered breakfast to the room and ate on the balcony with pelicans soaring above. Rooms are clean and very convenient. Service was great. Perfect.
Very unexperienced management team. Took 2 hours to get an invoice for a refund we did not get. The only good point for this hotel is its address. However pictures are deceptive, the "beach" is incredibly small and dirty. We were told we could add an additional fourth bed for a kid, but it was a dirty mastress took from the beach... we made the choice to move to another place.
This hotel got 3 stars because the staff is very helpful and friendly. We travel all over the world and are very generous with our reviews. We will shake off many things but felt it was important to support fellow travelers. TONS OF SMOKING in the common areas and on patios/balconies. This resulted in smoke through the vents. BEWARE wifi is terrible!!! No connection 85% of the time. The bed is terribly hard. A/C is inadequate. We had a water heater issue and another guest had an a/c problem. Kitchen semi stocked. Bring your own towels. They do not give extras. No frills here. Location is great, everything in walking distance. Breakfast is great in the room every day. Very lack luster. Pictures look great! You get what you pay for, I guess.
We had an excellent stay - the first few days were a bit stormy as is to be expected this time of year and therefor there were some debris on the beach and slower wifi connection. That all cleared up when the sunny weather came on day three of our stay. Staff and service was great with daily room cleaning and towel service, beach towels and breakfast delivered to your room or patio. Location is ideal, on the beach and one-two blocks away from 5th ave with all the restaurants and bars, but still quiet in the hotel area. Perfect for couples! Bonus - the ocean front room we stayed in (#112) has a window/shutters from the bathroom so you can watch the waves roll in as you pee!