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Playa Palms Beach Hotel

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1st Avenue Bis Between 12th and 14th North Street, Playa del Carmen 77710 Mexico
COVID-19 update: See the added health and safety measures this property is taking.Read more
Lowest prices for your stay
Booking.com
US$134
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Free cancellation until 24/10/21
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US$134
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Free cancellation until 24/10/21
Hotels.com
US$156
US$93
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SAVE US$63
Free cancellation until 25/10/21
Expedia.comUS$93
TripadvisorUS$93
Prestigia.comUS$156
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Prices are provided by our partners, and reflect nightly room rates, including all taxes and fees known to our partners. Please see our partners for more details.
Payments made by partners impact the order of prices displayed. Room types may vary.
Traveller (904)
360
Panoramas (8)
Room & Suite (489)
Payments made by partners impact the order of prices displayed. Room types may vary.
Travel safe during COVID-19
Visit our Travel Safe hub to see how we're helping you make more informed travel decisions during COVID-19.
What you can expect during your stay
  • All linens sanitised in high-temperature wash
  • Face masks required for guests in public areas
  • Face masks required for staff in public areas
  • Hand sanitiser available to guests & staff
  • Regularly sanitised high-traffic areas
  • Staff required to regularly wash hands
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Updated 10/06/21 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
Updated 10/06/21 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.

About

#101 of 294 hotels in Playa del Carmen
Location
Cleanliness
Service
Value
Swaying palms, lush tropical gardens and sweeping Caribbean views frame the charming palapa-roofed architecture of Playa Palms Boutique Beach Hotel. We welcome you to enjoy Playa del Carmen as it is meant to be experienced - where gracious service, superb amenities and exhilarating activities deliver just the Mexico you came to see. As the "alternative to all-inclusives," Playa Palms offers a relaxed and intimate departure from the larger resorts on the Riviera Maya. Stay walking distance from the vibrant shops, restaurants, and bars of 5th Avenue, known locally as "La Quinta." When relaxing at the hotel, guests have their choice of amenities and adventures. Whether you want to indulge in the delicious local cuisine, partake in a wide range of water sports, or lounge in a hammock on your private terrace while basking inexquisite ocean views, Playa Palms is an elegant oasis for relaxation in the heart of Playa del Carmen. Come to Playa Palms and Wake Up Inside Your Dream! Enjoy a complimentary Continental breakfast on your private balcony overlooking the Caribbean when you book your reservations directly through the hotel.
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Full view
Property amenities
Street parking
Free High Speed Internet (WiFi)
Pool
Breakfast available
Beach
Concierge
Outdoor furniture
24-hour front desk
Wifi
Pool / beach towels
Outdoor pool
Breakfast in the room
Sun loungers / beach chairs
Sun umbrellas
Laundry service
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Room features
Soundproof rooms
Air conditioning
Private beach
Housekeeping
Private balcony
Kitchenette
Microwave
Flatscreen TV
Safe
Bottled water
Minibar
Refrigerator
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Room types
Ocean view
Non-smoking rooms
Suites
Good to know
HOTEL CLASS
HOTEL STYLE
Bay View
Great View
Languages Spoken
English, Spanish

Location

Full view
98Great for walkers
Grade: 98 out of 100
243Restaurantswithin 0.5 km
59Attractionswithin 0.5 km
1165Reviews36Q+A100Room tips
Traveller rating
  • 667
  • 347
  • 81
  • 28
  • 42
Time of year
Traveller type
Language
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  • English
Popular mentions
Delia M wrote a review Apr 2021
Lake forest2 contributions1 helpful vote
Stayed foe 3 nights and it was a pleasant surprise. The room was cozy and spacious, with a beautiful ocean view. Staff was very friendly and helpful. It is centrally located within walking distance of 5th Avenue and all the action, but not close enough to be bothered by crowds and noises. The only downside we had was that we had a car and the hotel does not have any parking. Your only option is public parking, which in the area is a nightmare because you have to use a public meters (which are always full or not working at all) to print a ticket to put on your dashboard. It was very stressful having to deal with that, since if you don’t show a parking ticket, they put a lock on your front wheel or tow your car away. My only feedback to the hotel is to provide some sort of parking alternatives to the guess
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Date of stay: April 2021Trip type: Travelled as a couple
1 Helpful vote
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Response from , Owner at Playa Palms Beach Hotel
Responded 23 Apr 2021
Thank you so much for taking the time to leave us this amazing review and sharing your experience, we are glad to know you've enjoyed from the amenities and location.We will make sure to transmit your comments as opportunity areas to improve and have them in consideration. It was a pleasure having you stay with us!!!
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lizapogo wrote a review Mar 2021
Atlanta, Georgia76 contributions12 helpful votes
We came to Playa del Carmen last minute and with no reservation and got lucky enough to book the last room available in the gorgeous, peaceful hotel. The large balconies look out not only to the ocean but to the beautiful courtyard. The beach access is directly from the courtyard so we we could run down in pj's to watch the sunrise. We ordered breakfast to the room and ate on the balcony with pelicans soaring above. Rooms are clean and very convenient. Service was great. Perfect.
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Date of stay: March 2021Trip type: Travelled with family
2 Helpful votes
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Response from , Owner at Playa Palms Beach Hotel
Responded 23 Apr 2021
Thank you very much for leaving us such a wonderful review. We are thrilled that you loved your experience. We put customer experience and satisfaction as our priority, and your review reaffirms the hard work we put in every day. So thanks for your kind words and we look forward to seeing you again!!
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Benoit R wrote a review Jan 2021
1 contribution1 helpful vote
Very unexperienced management team. Took 2 hours to get an invoice for a refund we did not get. The only good point for this hotel is its address. However pictures are deceptive, the "beach" is incredibly small and dirty. We were told we could add an additional fourth bed for a kid, but it was a dirty mastress took from the beach... we made the choice to move to another place.
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Date of stay: December 2020
Value
Location
Service
Room Tip: All rooms are extremely small, the hotel shape is a U with an incredibly small pool in the...
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1 Helpful vote
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Response from , Owner at Playa Palms Beach Hotel
Responded 21 Jan 2021
We are sorry to hear that your experience was not up to our standards. Note that his situation was an exception. As you can see from other reviews we are known for taking responsibility and caring deeply for our customers, we treated you with respect at all times and offered solutions, your reservation was non-refundable and was originally made for 3 people and presented with 4 people without prior notice.Our team did their best to try to accommodate you at that time. You did not allow us to speak and reach an agreement, you even disrespected our staff, yelling at high volume, we asked you to remain calm but you did not agree to talk and left the hotel. We are unable to fix the past, however we do apologize for the poor experience.
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Denise R wrote a review Nov 2020
1 contribution2 helpful votes
This hotel got 3 stars because the staff is very helpful and friendly. We travel all over the world and are very generous with our reviews. We will shake off many things but felt it was important to support fellow travelers. TONS OF SMOKING in the common areas and on patios/balconies. This resulted in smoke through the vents. BEWARE wifi is terrible!!! No connection 85% of the time. The bed is terribly hard. A/C is inadequate. We had a water heater issue and another guest had an a/c problem. Kitchen semi stocked. Bring your own towels. They do not give extras. No frills here. Location is great, everything in walking distance. Breakfast is great in the room every day. Very lack luster. Pictures look great! You get what you pay for, I guess.
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Date of stay: November 2020
Value
Cleanliness
Service
Trip type: Travelled on business
Room Tip: Lower rooms you have easy access to beach, more noise, and less smoke. Upper level smokey.
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2 Helpful votes
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Response from , Owner at Playa Palms Beach Hotel
Responded 26 Nov 2020
Dear guest thank you for bringing this to our attention, your comments are extremely important for us, we will make sure to work on the issues mentioned above. We are very sorry to hear your experience wasn't as pleasing as should be, please accept our sincerest apologies. We hope to have a second chance to welcome you on future travels and be able to make you feel at home and enjoy the beautiful caribean. Kind regards!
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elinandchristian wrote a review Nov 2020
7 contributions2 helpful votes
+1
We had an excellent stay - the first few days were a bit stormy as is to be expected this time of year and therefor there were some debris on the beach and slower wifi connection. That all cleared up when the sunny weather came on day three of our stay. Staff and service was great with daily room cleaning and towel service, beach towels and breakfast delivered to your room or patio. Location is ideal, on the beach and one-two blocks away from 5th ave with all the restaurants and bars, but still quiet in the hotel area. Perfect for couples! Bonus - the ocean front room we stayed in (#112) has a window/shutters from the bathroom so you can watch the waves roll in as you pee!
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Date of stay: November 2020
Value
Location
Service
Room Tip: Ocean front room 112 gives you a private patio ON the beach
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1 Helpful vote
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Response from , Owner at Playa Palms Beach Hotel
Responded 26 Nov 2020
Dear guest we appreciate your kind review, highlighting our amenities and of course recommending us to trip advisor community. We will make sure to transmit your comments to our team, they will be delight to hear they were part of your wonderful experience in the riviera maya. We are already looking forward welcome you very soon!
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PRICE RANGE
US$70 - US$284 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
playa palms beach hotel playa del carmen
LOCATION
MexicoYucatan PeninsulaQuintana RooRiviera MayaPlaya del Carmen
NUMBER OF ROOMS
39
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Frequently Asked Questions about Playa Palms Beach Hotel
Which popular attractions are close to Playa Palms Beach Hotel?
Nearby attractions include Quinta Avenida (0.2 km), Playacrawl (0.2 km), and 3D Museum of Wonders (0.4 km).
What are some of the property amenities at Playa Palms Beach Hotel?
Some of the more popular amenities offered include free wifi, free breakfast, and a pool.
Which room amenities are available at Playa Palms Beach Hotel?
Top room amenities include a kitchenette, a minibar, and air conditioning.
What food & drink options are available at Playa Palms Beach Hotel?
Guests can enjoy free breakfast during their stay.
Is parking available at Playa Palms Beach Hotel?
Yes, street parking is available to guests.
What are some restaurants close to Playa Palms Beach Hotel?
Conveniently located restaurants include Harry's, Zitla, and Porfirio's Restaurante.
Are there opportunities to exercise at Playa Palms Beach Hotel?
Yes, guests have access to a pool during their stay.
Is Playa Palms Beach Hotel located near the city centre?
Yes, it is 0.4 km away from the centre of Playa del Carmen.
Which languages are spoken by the staff at Playa Palms Beach Hotel?
The staff speaks multiple languages, including English and Spanish.
Are there any historical sites close to Playa Palms Beach Hotel?
Many travellers enjoy visiting Zona Arqueológica Playa del Carmen (1.3 km).
Does Playa Palms Beach Hotel have any great views?
Yes, guests often enjoy the harbour view available here.