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Traveller (16)
Room & Suite (9)
Dining (2)
Overview
  • Excellent35%
  • Very good17%
  • Average23%
  • Poor15%
  • Terrible10%
17 Feb 2018
“Poor management of personal information and rude staff”
29 Sep 2017
“Excellent ”
AMENITIES
Free Wifi
Free Parking
Air Conditioning
Pool
Non-Smoking Hotel
Suites
Concierge
3 Star accommodation
All hotel details
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Rooms
2 Sep3 Sep
|
1 room, 2 adults, 0 children
Standard Room
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Reviews (46)
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1 - 5 of 15 reviews
Reviewed 17 February 2018 via mobile

We stayed in casa 244, but the check in and check out is in hotel 770. It's the same owner and manager. To begin with, they don't care about customers and comments from their guests, because there are already a lot of complains about that....More

1  Thank natihurt
Reviewed 29 September 2017 via mobile

Great hotel, really good and helping staff. Location is good, it takes 5 minutes walk to get to the main street, and at the same time the hotel is distant for a quite night. The shower HUGE and the room is super clean, and the...More

1  Thank Hilap91
Response from Aldo R, Director General at Hotel 770Responded 28 October 2017

Thank you for your opinion:)

Reviewed 28 August 2017 via mobile

Last Sunday I decided to go to Playa last minute so I booked this hotel Monday morning to check in on the afternoon. Check in was super fast, employees were all nice and friendly. Hotel looks pretty new, everything is in good condition. Pool is...More

Thank Hiram N
Response from Aldo R, Director General at Hotel 770Responded 28 October 2017

Thank you for your opinion:)

A TripAdvisor Member
81
Reviewed 4 April 2017 via mobile

Clean room and beautiful bathroom but the room (King deluxe) smell moldy!! Our clothes smell very bad after staying in this hotel. No windows, dark room. Staff were rude and they scam us. We paid 10 % more because they did not use official money...More

Thank A TripAdvisor Member
Response from Aldo R, Director General at Hotel 770Responded 6 April 2017

Thank you for your opinion. We charge the usd/peso exchange according to the Mexican Bank daily rate. Your bank or credit card provider will add a premium to the payment at a higher exchange rate subject to their policy's when they bill you.

Reviewed 3 April 2017

I made a last minute decision to go to Playa and found the 770 at a great rate. I arrived about 6:30 PM and was brought to my room by Al (night mgr). The fridge was missing and he took one from another room. There...More

Thank wallyaussi
Response from Aldo R, Director General at Hotel 770Responded 6 April 2017

Thank your for your comments. The Lever for hot water is towards the left. As to the exchange rate, that's is something subject to your credit card company foreign exchange agreement or policy. We make the usd/peso conversion based on the Mexican bank exchange rate...More

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About
Amenities
Top amenities
Pool
Free Parking
Free High Speed Internet (WiFi)
Hotel Amenities
Free Parking
Wheelchair Access
Concierge
Multilingual Staff
Non-Smoking Hotel
Room amenities
Air Conditioning
Things to do
Pool
Details
Price range
US$29 - US$143 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#75 Spa Hotel in Playa del Carmen
Room types
Suites, Non-Smoking Rooms
Details
Price range
US$29 - US$143 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#75 Spa Hotel in Playa del Carmen
Room types
Suites, Non-Smoking Rooms
Add Photo Photos
Traveller (16)
Room & Suite (9)
Dining (2)
Pool & Beach (1)
Questions & Answers
Ask a question
love_life_travel1118
7 April 2018|
AnswerShow all 2 answers
Response from Aldo R | Property representative |
Yes there is an elevator. Friends are allowed during the day for free. As to night visits only registered guests are allowed and there is extra person fee that applies.
1
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Google Translation
Room Tips
"We had room 303 on the 3rd floor and it was large in size with a great shower."
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