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The Royal Haciendas All Suites Resort & Spa

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3,045 Reviews from our TripAdvisor Community

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There are newer reviews for The Royal Haciendas All Suites Resort & Spa
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Showing 2,640: English reviews
Isssaquah, WA
Reviewed 9 November 2015

A very nice, well maintained resort. The pools and beach are lovely. The rooms are very nice and although our room was impeccably clean (thanks to Carolina) it was in need of some minor repairs, i.e. the bathtub drain/plug was broken, so I had to use a mug to try to hold in bath water. The toilet ran, which my...

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3Thank Frey29
Whittier
Reviewed 8 November 2015

The resort is very nice and clean. The customer service is not that great at the front desk. Housekeeping, bar tenders and waiters were nice. I recommend it if you want to relax only not if you're there to have fun. Security was not nice at all

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Helpful?
Thank 609mireyar
Sandra R, Online Community Care Agent at The Royal Haciendas All Suites Resort & Spa, responded to this review

Dear 609mireyar, Thank you for providing feedback about your recent visit to The Royal Haciendas. We appreciate your positive comments about the cleanliness of our facilities and we are glad you had an overall good vacation at our resort. We are sorry to hear that your experience with certain members of our staff did not meet your expectations. We are...

Douglas
Reviewed 8 November 2015

My wife and I have been coming here as members since 2007 and have thoroughly enjoyed it each time. Everyone is so friendly and accommodating. Beautiful beach and grounds. The only request I would have is that there be a couple more TV channels in English besides news and sports as there are a great many English speaking people that...

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Thank Robert L
Whitby
Reviewed 8 November 2015

Our reason for staying this resort was to attend a destination wedding with family and friends. And we were so glad we did! Our experiences at this resort were beyond our expectations. Staff were always very attentive to our needs, the grounds were immaculate, the food was great, the beach was always being cleared of any debris and well maintained....

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2Thank H809WYstevenb
London
Reviewed 8 November 2015

We have been to all inclusive hotels before but the Royal Haciendas was by far the best one. The staff are very friendly and go out of their way to make your stay pleasant. The service is remarkable. The waiters around the complex always check that you have a drink and offer you something to eat. The hotel is just...

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Thank iaineric
Playa del Carmen, Mexico
Reviewed 6 November 2015

We bought a week at Royal Haciendas primarily for the beautiful pool and the wonderful La Palapa del Sol restaurant, situated right on the Caribbean. We loved Halloween night with waiters in spooky masks and great decorations. Food was outstanding as usual and our waiter Sergio Dzul made us feel at home and well taken care of. Miguel is the...

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1Thank Anita W
Sandra R, Online Community Care Agent at The Royal Haciendas All Suites Resort & Spa, responded to this review

Dear Anita W: Thank you for taking the time to review your stay with us. We are glad to learn you liked the service provided at La Palapa del Sol. We will personally praise Sergio and will let Management know that you were really happy with his work. We appreciate your feedback and look forward to welcoming you back soon....

Port St Lucie
Reviewed 5 November 2015

We love our every other year week at the Haciendas. All employees are friendly and eager to please. We love the beach and pool and eat most meals at the Palapa del Sol which is delicious! Los Murales is such a classy place to eat also. Our spa experiences are top-notch and we look forward to our massages and facials....

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2Thank 730toddh
Sandra R, Online Community Care Agent at The Royal Haciendas All Suites Resort & Spa, responded to this review

Dear 730toddh, Thank you for providing feedback about your recent stay at The Royal Haciendas. We are glad to know you enjoy our culinary offer as well as being pampered at our Spa, among other services that we offer. We are also happy to learn our service has exceeded your expectations. Regarding the improvements that needed to be done to...

Maineville, Ohio
Reviewed 4 November 2015

Galindo is always helpful at choosing spa packages and services.My husband gets reflexology and I got the lomi lomi massage.He has also helped us at the Royal Sands.He knows the procedures in detail and is very helpful to us at choosing from a wide array of services.

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Thank KandyLou
Philadelphia
Reviewed 2 November 2015

I love this place, but not liking this all inclusive that they put at the resort. They ruin it for the members that do not use it. Everything else is great. Every member of your family will enjoy their week stay from toddlers to adults.

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Helpful?
Thank Lissyliss926
Sandra R, Online Community Care Agent at The Royal Haciendas All Suites Resort & Spa, responded to this review

Dear Lissyliss926, Thank you for taking the time to review The Royal Haciendas. We are sorry to learn you have a negative perception of our REFINE All-Inclusive package, which is also available for members. It is the perfect option for families who want to make the most of their stay at our resorts and have access to all-inclusive amenities, dining...

Maineville, Ohio
Reviewed 1 November 2015

We had one of the best beffets today at lunch.Good quality and amazing variety.Very reasonable pricing.Located in the Royal Haciendas.The pool bar is ok but for a little more get a lot more here.Many good places in Playa but if you want to stay on property this is a good choice.

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Helpful?
Thank Bob W
Sandra R, Online Community Care Agent at The Royal Haciendas All Suites Resort & Spa, responded to this review

Dear Bob W, Thank you for taking the time to write about your recent stay at The Royal Haciendas. We are delighted to know that you enjoyed the variety and quality of our culinary offer at Palapa del Sol. We aim to provide the highest satisfaction levels and we are happy to learn we achieved this with you. We appreciate...

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Beachfront
  • Free Parking
  • Spa
  • Room Service
  • Restaurant
  • Bar/Lounge
  • Fitness Centre with Gym / Workout Room
GreenLeadersGold level
About the property
  • Beachfront
  • Wheelchair Access
Things to do
  • Pool
  • Tennis Court
  • Spa
  • Restaurant
  • Bar/Lounge
  • Hot Tub
  • Fitness Centre with Gym / Workout Room
Room types
  • Kitchenette
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
  • Microwave
  • Refrigerator in room
Internet
  • Free High Speed Internet ( WiFi )
  • Free Internet
  • Public Wifi
Services
  • Free Parking
  • Children Activities (Kid / Family Friendly)
  • Concierge
  • Multilingual Staff
  • Self-Serve Laundry
  • Babysitting
  • Shuttle Bus Service
  • Room Service
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Banquet Room
  • Conference Facilities
Official Description (provided by the hotel)
The Royal Haciendas(R) Just 10 minutes from Playa del Carmen, this enchanting beachfront resort has architecture and gardens inspired by the grand old haciendas of the Yucatan. Enjoy fine dining, activities and many other amenities with the REFINE All-Inclusive package. The Royal Haciendas(R) is proof that dreams come true. Imagine, the best in beachfront living quietly nestled within Riviera Maya's most prestigious oceanfront golf community. ... more   less 

Additional Information about The Royal Haciendas All Suites Resort & Spa

Address: Cancun-Chetumal Highway km 289+10, Playa del Carmen 77710, Mexico
Region: Mexico > Yucatan Peninsula > Quintana Roo > Riviera Maya > Playa del Carmen
Price Range: €202 - €534 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — The Royal Haciendas All Suites Resort & Spa 4*
Number of rooms: 252
Reservation Options:
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Also Known As:
The Royal Haciendas Hotel Playa Del Carmen
Royal Haciendas Hotel
Royal Haciendas Playa Del Carmen
The Royal Haciendas All Suites Resort & Spa Riviera Maya, Mexico - Playa Del Carmen
Hotel Style:
#3 Family Hotel in Playa del Carmen
#31 Luxury Hotel in Playa del Carmen
#33 On the Beach Hotel in Playa del Carmen
#34 Spa Hotel in Playa del Carmen
#34 Romantic Hotel in Playa del Carmen
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Questions & Answers

Here's what travellers have asked, with answers from The Royal Haciendas All Suites Resort & Spa staff and other travellers.
366 questions
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Questions? Get answers from The Royal Haciendas All Suites Resort & Spa staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Most rooms have a view of the ocean so no specific tip”
 of 5 bubbles richardjK8262CP, 6 Dec 2016 | Read review
“We had 2 Adults and 2 children and booked the ocean view suite. It had 2 murphy beds that came down for the kids and a wonderful king sized bed for the master suite. As the kids get older I would had the extra space of a connecting room. ”
 of 5 bubbles hollybK2141TO, 6 Dec 2016 | Read review
“Try to get a beach view; not necessarily on beach front...you'll be glad. Get close to the beach.”
 of 5 bubbles jimtJ802NC, 5 Dec 2016 | Read review
“If you can afford it, make sure you stay in a beach front villa.”
 of 5 bubbles 773johnf773, 5 Dec 2016 | Read review
“Ask for "Ocean View" - front ocean pools are closer to the pool and ocean, back ocean view is quieter.”
 of 5 bubbles Shawna88, 3 Dec 2016 | Read review
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