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The Royal Haciendas All Suites Resort & Spa

3,802 reviews
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Traveller (1968)
Pool & Beach (467)
Room & Suite (445)
Overview
  • Excellent66%
  • Very good24%
  • Average7%
  • Poor2%
  • Terrible1%
Travellers talk about
“los murales”(265 reviews)
“rotunda bar”(68 reviews)
“time share”(268 reviews)
Free Wifi
Free Parking
Breakfast Buffet
Air Conditioning
Beachfront
Pool
Non-Smoking Rooms
4.0 Star Hotel
All hotel details
Offers from The Royal Haciendas All Suites Resort & Spa
Special Offer: 2017 Year End Special
Hotel deals
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2,071
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All reviewslos muralesrotunda bartime sharethomas moorelap poolstaco partydive balamall inclusive packageall inclusive guestsfull kitchenwelcome partyshrimp tacosall inclusive planla palapapool barfree shuttleroom service
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901 - 905 of 3,240 reviews
Reviewed 29 June 2016

we stayed for a week during 2015 Christmas, with a group of 60 people (family and friends). everyone loved it! Half of our group were kids under 7 yrs old. they certainly need extra care and maintenance. The manager handled some kids accident well. would...More

1  Thank clin16
Response from Sandra R, Online Community Care Agent at The Royal Haciendas All Suites Resort & SpaResponded 30 June 2016

Dear Clin16, Thank you for taking the time to review your stay with us. We always strive to provide the highest satisfaction levels to our guests and it's rewarding to learn we achieved this goal with you. We appreciate your feedback and look forward to...More

Reviewed 28 June 2016

This was the cleanliness, friendliness place I have ever stayed. Everyone couldn't do enough to make your vacation such a pleasure. The suites were big and the staff kept them very clean. The food was excellent with something different every night. Bottle water was given...More

Review collected in partnership with this hotel
1  Thank 435gener
Response from Cristóbal G, Online Community Care Coordinator at The Royal Haciendas All Suites Resort & SpaResponded 29 June 2016

Dear 45gener, Thank you for taking time to post about our resort. We look forward to welcoming you again during your next visit to the Mexican Caribbean. Warm Regards.

Reviewed 28 June 2016

We stayed at the royal haciendas resort for 5 days. We booked two separate suites. I have a large blended family. 8 total members. my husband stayed in one room with his children and I stayed in another with my children. We asked to be...More

2  Thank Olivia B
Response from Cristóbal G, Online Community Care Coordinator. at The Royal Haciendas All Suites Resort & SpaResponded 29 June 2016

Dear Olivia B: Thank you for taking the time to review your stay with us. We always strive to provide the highest satisfaction levels to our guests and it's rewarding to learn we achieved this goal with you. Our resorts are built with relaxation in...More

Reviewed 28 June 2016

t was a delight staying there. I felt badly for those confined to the all inclusive. This limited the experience in Playa del Carmen, disallowing those on this program from enjoying the varieties of foods at the local restaurants. The resort was beautiful and exceptionally...More

1  Thank David S
Response from Sandra R, Online Community Care Agent at The Royal Haciendas All Suites Resort & SpaResponded 30 June 2016

Dear David S, Thanks for taking the time to review your recent stay with us here at The Royal Haciendas. We couldn’t be happier to see that your time spent with us was a great experience. We apologize if you encountered a few issues with...More

Reviewed 27 June 2016

The pool bar staff especially are outstanding. They never leave so we see the same "friends" every time. Special accolades to Ramon, Bernadino, and Ramundo (been there since our first stay). We love this place.More

Thank Winemaker2016
Response from Sandra R, Online Community Care Agent at The Royal Haciendas All Suites Resort & SpaResponded 28 June 2016

Dear Winemaker2016, Thank you for writing a review about The Royal Haciendas. We love hearing from our members and their vacation experiences. We're glad to know that the service provided by Ramon, Bernardino and Raymundo has exceeded your expectations. We thank you for your continued...More

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Traveller (1968)
Pool & Beach (467)
Room & Suite (445)
Dining (153)
Hotel & Grounds (1183)
Bathroom (18)
Family and Play Areas (12)
Business Centre & Event Rooms (1)
About
Awards & Recognition
Travellers' Choice
2017 Winner
GreenLeaders Gold level
Certificate of Excellence
Amenities
Top amenities
Pool
Fitness Centre with Gym / Workout Room
Beachfront
Room Service
Free Parking
Restaurant
Free High Speed Internet ( WiFi )
Bar/Lounge
Spa
Hotel Amenities
Room Service
Free Parking
Children Activities (Kid / Family Friendly)
Concierge
Multilingual Staff
Self-Serve Laundry
Babysitting
Shuttle Bus Service
Dry Cleaning
Meeting Rooms
Laundry Service
Banquet Room
Conference Facilities
Room amenities
Air Conditioning
Microwave
Refrigerator in room
Things to do
Pool
Fitness Centre with Gym / Workout Room
Restaurant
Tennis Court
Bar/Lounge
Spa
Hot Tub
Heated pool
Outdoor pool
Details
Price range
US$211 - US$570 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#2 Family Hotel in Playa del Carmen
#16 Green Hotel in Playa del Carmen
#31 Spa Hotel in Playa del Carmen
#33 Luxury Hotel in Playa del Carmen
#34 Romantic Hotel in Playa del Carmen
#34 On the Beach Hotel in Playa del Carmen
Room types
Kitchenette, Suites, Non-Smoking Rooms, Family Rooms
Details
Price range
US$211 - US$570 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#2 Family Hotel in Playa del Carmen
#16 Green Hotel in Playa del Carmen
#31 Spa Hotel in Playa del Carmen
#33 Luxury Hotel in Playa del Carmen
#34 Romantic Hotel in Playa del Carmen
#34 On the Beach Hotel in Playa del Carmen
Room types
Kitchenette, Suites, Non-Smoking Rooms, Family Rooms
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