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The Royal Haciendas All Suites Resort & Spa

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The Royal Haciendas All Suites Resort & Spa
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3,223 Reviews from our TripAdvisor Community

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Showing 2,789: English reviews
Ann Arbor, Michigan
Reviewed 24 February 2016

Well-trained staff, great location, great food, nice guests. The only downside for us were some very loud events, during hours when most guests were not interested in participating, actually more interested, as we were, in enjoying the sound of the waves, or some mexican music coming from the outdoor restaurant.

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Helpful?
Thank Rodolfo R
Sandra R, Online Community Care Agent at The Royal Haciendas All Suites Resort & Spa, responded to this review

Dear Rodolfo R, We appreciate you taking the time to post about our resort. Feedback from our guests is important to us. We're pleased to hear that you enjoyed your stay and that our dining options as well as our staff's service covered your expectations. We are sorry to learn you had a negative perception of the level of music...

Mequon, Wisconsin
Reviewed 24 February 2016

Seven years at the Royal Resorts and never disappointed. The location is fabulous. The staff is warm, competent and a delight to see year after year. The activities available are diverse and worthwhile. Family friendly is a plus. Food options abound. Appreciate the GF products added at the market. Like the options of eating in, room service or cooking, family...

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Helpful?
Thank Robyn J
Sandra R, Online Community Care Agent at The Royal Haciendas All Suites Resort & Spa, responded to this review

Dear Robyn J, Thank you so much for taking the time to share your experience with the TripAdvisor community. We love hearing from our members and their vacation experiences. We are so pleased to hear that our service covers your expectations in many aspects, and that our staff strived to help make you feel like we are your "home away...

Bergen, New York
Reviewed 24 February 2016

I can't say enough about The Royal Haciendas and it's staff. Traveling with kids can be tricky as it seems that there isn't always enough to keep them occupied. Not the case here, plenty of activities daily for kids and adults alike. The purpose of this vacation was for me to park my backside at the pool and generally stay...

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Helpful?
1Thank Kevin1576
Sandra R, Online Community Care Agent at The Royal Haciendas All Suites Resort & Spa, responded to this review

Dear Kevin1576, Thank you for taking the time to share your vacation experience at The Royal Haciendas. We're pleased to hear that you enjoyed your stay. We hope that you and your family made some incredible memories that will last for years to come. Looking forward to see you again very soon! Warm Regards

Sunnyvale
Reviewed 23 February 2016

1. No map or help from front desk to tell us the hotel. 2. Clogged bathtub. Called 3 times but no one show up. 3. Two tiny beds and a sink. I can't believe they call it a suite. 4. Food is bad. 5. No room service menu in the rooms. 6. No view, behind a bathroom building. 7. Called...

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Helpful?
1Thank Yilin K
Sandra R, Online Community Care Agent at The Royal Haciendas All Suites Resort & Spa, responded to this review

Dear Yilin K, It was a great pleasure to be able to speak to you on the phone and provide a personalized response as a demonstration of how we value our guests’ feedback. We always encourage our guests to contact Management during their stay if there are any circumstances that demand our attention. If there was any miscommunication from our...

Washington DC, District of Columbia
Reviewed 22 February 2016

Beautiful grounds, awesome staff, the Royal Haciendas is a destination resort. Tons of the activities, but still can find quiet spots to read or relax. Staff is helpful and knowledgeable about the area. Great tips and ideas of things to do.

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Helpful?
Thank srv516
Sandra R, Online Community Care Agent at The Royal Haciendas All Suites Resort & Spa, responded to this review

Dear srv516, Thank you for taking the time to post about our resort. We're happy to read that you liked our well-kept grounds and our staff's service exceeded your expectations. It sounds like you were able to enjoy so many of the activities around the resort and got to relax also without any annoyance. We look forward to welcoming you...

Atlanta, Georgia
Reviewed 22 February 2016

I traveled to this resort in early February for a birthday/Valentine's day trip. I had the all-inclusive option, and I am not a member. The resort was very well kept and the staff paid great attention to every detail. The food was just ok. The buffet had a lot of options but could have been hotter/fresher in my opinion. If...

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1Thank at497
Sandra R, Online Community Care Agent at The Royal Haciendas All Suites Resort & Spa, responded to this review

Dear at497, Thank you for posting about our resort. Happy belated birthday! How wonderful that you chose The Royal Haciendas for this special occasion. Our resorts are built with relaxation in mind and we always aim to offer a relaxed experience taking care of your good rest without noise or any annoyance. We're glad to learn you enjoyed this relaxation....

Pawtucket
Reviewed 22 February 2016

This is a great resort to stay at. The food and staff are excellent. The accommodations are very nice and they are always making improvements. Only downside is some of the owners can make you uncomfortable if you're all inclusive. Try not to let that steer you away because the place is otherwise great.

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Helpful?
Thank oneillgolf
Sandra R, Online Community Care Agent at The Royal Haciendas All Suites Resort & Spa, responded to this review

Dear oneillgolf, Thanks so much for your comments. We couldn't be happier that we were able to make your stay as enjoyable as possible. We look forward to hopefully welcoming you back again soon. Best Regards

New Berlin, Wisconsin
Reviewed 22 February 2016

This place is the best there is. Roomy, great location, very clean, great food, friendly staff. If you ever had the chance to have a full living space compared to a hotel room "box", you will never go back.

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Helpful?
Thank Y6579TEstevens
Sandra R, Online Community Care Agent at The Royal Haciendas All Suites Resort & Spa, responded to this review

Dear Y6579TEstevens, Thank you for taking the time to post about our resort. We are glad to learn you enjoyed our spacious rooms, the cleanliness of our facilities and the quality of our dining options. We hope to see you again very soon! Warm Regards

New York
Reviewed 22 February 2016

Royal Haciendas is part of the Royal chain of Cancun time share resorts. It is a high end high service place that has lots of activities and very good food. You can partake or just sit on the beach and order food and drink. Where most resorts are high rises and look out to the street, because of its low...

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1Thank robertsN3691PA
Sandra R, Online Community Care Agent at The Royal Haciendas All Suites Resort & Spa, responded to this review

Dear RobertsN3691PA, Thank you for taking the time to review The Royal Haciendas. It's great that you were able to take advantage of so many of the activities available around the resort and that you enjoyed our dining options. Thanks for the recommendation and we would love to have you back again anytime. Best Regards

Tecumseh
Reviewed 21 February 2016

We had a wonderful two-week vacation at The Royal Haciendas. The resort is beautiful and always maintained, and the staff are friendly and accommodating. The town of Playa del Carmen is quaint and interesting with wonderful restaurants.

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1Thank X3590GYkenm
Sandra R, Online Community Care Agent at The Royal Haciendas All Suites Resort & Spa, responded to this review

Dear X3590GYkenm, Thanks so much for writing a review about your stay. We are glad to learn you liked our well-kept facilities and that our staff's friendliness and cordiality covered your expectations. We look forward to seeing you again soon! Warm Regards,

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Beachfront
  • Free Parking
  • Spa
  • Room Service
  • Restaurant
  • Bar/Lounge
  • Fitness Centre with Gym / Workout Room
GreenLeadersGold level
About the property
  • Beachfront
  • Wheelchair Access
Things to do
  • Pool
  • Tennis Court
  • Spa
  • Restaurant
  • Bar/Lounge
  • Hot Tub
  • Fitness Centre with Gym / Workout Room
Room types
  • Kitchenette
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
  • Microwave
  • Refrigerator in room
Internet
  • Free High Speed Internet ( WiFi )
  • Free Internet
  • Public Wifi
Services
  • Free Parking
  • Children Activities (Kid / Family Friendly)
  • Concierge
  • Multilingual Staff
  • Self-Serve Laundry
  • Babysitting
  • Shuttle Bus Service
  • Room Service
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Banquet Room
  • Conference Facilities
Official Description (provided by the hotel)
The Royal Haciendas(R) Just 10 minutes from Playa del Carmen, this enchanting beachfront resort has architecture and gardens inspired by the grand old haciendas of the Yucatan. Enjoy fine dining, activities and many other amenities with the REFINE All-Inclusive package. The Royal Haciendas(R) is proof that dreams come true. Imagine, the best in beachfront living quietly nestled within Riviera Maya's most prestigious oceanfront golf community. ... more   less 

Additional Information about The Royal Haciendas All Suites Resort & Spa

Address: Cancun-Chetumal Highway km 289+10, Playa del Carmen 77710, Mexico
Region: Mexico > Yucatan Peninsula > Quintana Roo > Riviera Maya > Playa del Carmen
Price Range: €218 - €414 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — The Royal Haciendas All Suites Resort & Spa 4*
Number of rooms: 252
Reservation Options:
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Also Known As:
The Royal Haciendas Hotel Playa Del Carmen
Royal Haciendas Hotel
Royal Haciendas Playa Del Carmen
The Royal Haciendas All Suites Resort & Spa Riviera Maya, Mexico - Playa Del Carmen
Hotel Style:
#3 Family Hotel in Playa del Carmen
#31 Spa Hotel in Playa del Carmen
#31 Luxury Hotel in Playa del Carmen
#32 On the Beach Hotel in Playa del Carmen
#34 Romantic Hotel in Playa del Carmen
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Questions & Answers

Here's what travellers have asked, with answers from The Royal Haciendas All Suites Resort & Spa staff and other travellers.
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Questions? Get answers from The Royal Haciendas All Suites Resort & Spa staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“All rooms have some ocean view and a veranda or patio. Suggest find their website to view the grounds map and many included amenities..”
 of 5 bubbles Anitable, 22 Feb 2017 | Read review
“All rooms have great views. I would prefer inner courtyard first floor.”
 of 5 bubbles heatherbQ2817MW, 21 Feb 2017 | Read review
“The maid service has always been outstanding”
 of 5 bubbles peggym664, 21 Feb 2017 | Read review
“top floors are quieter”
 of 5 bubbles rachela567, 19 Feb 2017 | Read review
“Higher floors in any category give a great ocean view”
 of 5 bubbles joewslsh, 19 Feb 2017 | Read review
5 of 5