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The Royal Haciendas All Suites Resort & Spa

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The Royal Haciendas All Suites Resort & Spa
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3,338 Reviews from our TripAdvisor Community

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There are newer reviews for The Royal Haciendas All Suites Resort & Spa
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Showing 2,898: English reviews
Reviewed 6 April 2016 via mobile

The resort is super clean. The grounds and rooms are very well maintained. The staff is very nice and kind. The regular food is pretty good. I have allergies so I have to eat off the gluten free menu which was amazing!! The shrimp skewers and the steak are amazing. I brought in my own pancake mix and the chef...

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Helpful?
Thank ArgMausten
Sandra R, Online Community Care Agent at The Royal Haciendas All Suites Resort & Spa, responded to this review

Dear ArgMausten, Thank you for taking the time to post your review about our resort. We take pride on our resort's cleanliness and for us is rewarding to learn you've noticed it during your most recent visit. We're also glad to read you liked our dining options and especially our gluten-free menu. We are honored that you would choose to...

Dearborn, Michigan
Reviewed 6 April 2016

Everything was great ! The resort is so pretty with all the flowers and trees and building colors. Highly recommend it. My kids enjoyed it as well as our other party we came with. Food was the best part here. No issues with the allinclusive. We loved it so much that we are planning on returning next year. Thank u...

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Helpful?
Thank MikeHamade
Sandra R, Online Community Care Agent at The Royal Haciendas All Suites Resort & Spa, responded to this review

Dear MikeHamade, Thank you for taking the time to review your stay with us. We always strive to provide the highest satisfaction levels to our guests and it's rewarding to learn we achieved this goal with you. We are honored that you would choose to stay with us again. We will see you then! Best Regards

Albuquerque
Reviewed 5 April 2016

This place really was wonderful. The staff were all kind and would do just about anything to help us. The food was amazing, we aren't super picky but we love good quality food and this place has it. The grounds and rooms were pristine and there were always people cleaning. We are very picky about cleanliness and this place did...

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Helpful?
Thank as47056
Sandra R, Online Community Care Agent at The Royal Haciendas All Suites Resort & Spa, responded to this review

Dear as47056, Thank you for taking the time to review your stay with us. We're glad to hear you had a great family vacation with us. We always strive to provide the highest satisfaction levels to our guests and it's rewarding to learn we achieved this goal with you. We appreciate your feedback and look forward to welcoming you back...

Minneapolis, Minnesota
Reviewed 5 April 2016

This was my first time staying at an all-inclusive resort. I had wanted to stay at something more authentic so my young children could learn more about Mexico and its culture, but my wife wanted something easy, so I reluctantly agreed, and now I firmly believe she was right. After a fair amount of searching on Trip Advisor and elsewhere...

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8Thank John E
Sandra R, Online Community Care Agent at The Royal Haciendas All Suites Resort & Spa, responded to this review

Dear John E, Thank you for taking the time to review your stay with us at The Royal Haciendas. We are honored that you chose to stay with us for your family vacation and we're thrilled to hear that our service exceeded your expectations. We appreciate you giving us any feedback on what we can do better. Our guests’ satisfaction...

Reviewed 5 April 2016 via mobile

First and foremost , this was one of my favorite trips ever to Mexico . I loved every bit of it and miss it dearly . Second , the resort is so clean , beatiful , quiet , safe and couldn't be more magical in my eyes . Third , the rooms were outstanding . We had the 1 bedroom...

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Helpful?
1Thank Zeina H
Sandra R, Online Community Care Agent at The Royal Haciendas All Suites Resort & Spa, responded to this review

Dear Zeina H, Thank you for taking the time to review your stay with us. Thank you for your comments about Valentine, Alfredo and David at the Luna Grill. We're convinced that our staff is the most important asset in our company since their interaction with our guests makes possible what we like to call "The Royal Experience". We're glad...

Ottawa
Reviewed 4 April 2016

This was our fifth year in a row at Royal Haciendas - each time we love it even more! The resort is spacious and every inch is spotless and well tended, from the gardens to the washrooms and even the kids activity centres. The pools are wonderful and the beach is heavenly. The grocery market is well stocked and the...

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Helpful?
Thank familywithtwoboys334
Sandra R, Online Community Care Agent at The Royal Haciendas All Suites Resort & Spa, responded to this review

Dear familywithtwoboys334, Thanks for your review, as well as your loyalty. We're glad to read you noticed our efforts to maintain our well-kept facilities clean and our grounds beautifully groomed. You couldn't give us any higher compliment than a return visit, and we look forward to seeing you again soon! Best Regards

Minneapolis, Minnesota
Reviewed 4 April 2016

This is a great resort for families, couples, or a group of friends. Relaxing, CLEAN!!, and the friendliest staff around. I have stayed at a few of the royal resorts and don't plan on staying anywhere else for vacations. They are safe and work hard to keep the properties clean, safe and fun! The villas are large and accommodating, and...

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Helpful?
Thank leahm252
Sandra R, Online Community Care Agent at The Royal Haciendas All Suites Resort & Spa, responded to this review

Dear leahm252, Thank you so much for taking the time to review your stay with us. We couldn’t be happier to see that your time spent with us was a great experience. It's rewarding to read that our efforts for providing an excellent service are noticed by our guests. We’re glad that our villas provided the space that you need...

Baltimore, Maryland
Reviewed 4 April 2016

Royal Haciendas is a wonderful family resort. It is clean, safe and a true gem in Riviera Maya. We just came back from there with our family and it was a great resort. Retired folks and families alike enjoyed the beautiful weather, pools and beach. The staff is friendly and services you with a smile and almost all of the...

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Helpful?
Thank LaxDanceMom
Sandra R, Online Community Care Agent at The Royal Haciendas All Suites Resort & Spa, responded to this review

Dear LaxDanceMom, It’s great to hear from you about your stay with us. We couldn’t be happier to see that your time spent with us was a great experience. We're glad to hear that you and your family were able to enjoy yourselves around the resort and hope that the staff made you feel right at home. Thanks for the...

Sheboygan, Wisconsin
Reviewed 4 April 2016

Just returned from the Royal Haciendas. Had a great stay. Rooms were clean and very spacious. Two very large pools, each with a swim up bar. Sushi bar was very fun. Check in was quick and the check out process was easy and painless. Had to switch rooms on Saturday morning, but like everything else, was painless to do. Took...

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Helpful?
Thank mgabes9830
Sandra R, Online Community Care Agent at The Royal Haciendas All Suites Resort & Spa, responded to this review

Dear mgabes9830, Thank you so much for taking the time to review your recent vacation stay with us. We couldn't be happier to hear our guests enjoyed their stay with us. We look forward to welcoming you again during your next visit to the Riviera Maya. Warm Regards.

Warminster
Reviewed 4 April 2016

Good service, need more restaurants, great beach and pool, handicap access to beach, heated pools. Roomy accoomdations and great pool bar. great pool activities. Loved friendly staff. Timely airport transportation.

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Helpful?
Thank N1249GZrichardl
Sandra R, Online Community Care Agent at The Royal Haciendas All Suites Resort & Spa, responded to this review

Dear Richard, Thanks so much for writing a review about The Royal Haciendas. We love hearing from our members and their vacation experiences. We're glad to know our service fulfills your expectations. We thank you for your continued loyalty and we can't wait to have you back on your next visit to your home away from home. Warm Regards

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Amenities

Highlights
  • Pool
  • Beachfront
  • Free Parking
  • Room Service
  • Restaurant
  • Bar/Lounge
  • Spa
  • Fitness Centre with Gym / Workout Room
  • Free High Speed Internet ( WiFi )
GreenLeadersGold level
About the property
  • Beachfront
  • Wheelchair Access
Things to do
  • Pool
  • Tennis Court
  • Restaurant
  • Bar/Lounge
  • Spa
  • Hot Tub
  • Fitness Centre with Gym / Workout Room
Room types
  • Kitchenette
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
  • Refrigerator in room
  • Microwave
Internet
  • Free Internet
  • Public Wifi
  • Free High Speed Internet ( WiFi )
Services
  • Free Parking
  • Children Activities (Kid / Family Friendly)
  • Concierge
  • Multilingual Staff
  • Self-Serve Laundry
  • Babysitting
  • Shuttle Bus Service
  • Room Service
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Banquet Room
  • Conference Facilities
Official Description (provided by the hotel)
The Royal Haciendas(R) Just 10 minutes from Playa del Carmen, this enchanting beachfront resort has architecture and gardens inspired by the grand old haciendas of the Yucatan. Enjoy fine dining, activities and many other amenities with the REFINE All-Inclusive package. The Royal Haciendas(R) is proof that dreams come true. Imagine, the best in beachfront living quietly nestled within Riviera Maya's most prestigious oceanfront golf community. ... more   less 

Additional Information about The Royal Haciendas All Suites Resort & Spa

Address: Cancun-Chetumal Highway km 289+10, Playa del Carmen 77710, Mexico
Region: Mexico > Yucatan Peninsula > Quintana Roo > Riviera Maya > Playa del Carmen
Price Range: €209 - €414 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — The Royal Haciendas All Suites Resort & Spa 4*
Number of rooms: 252
Reservation Options:
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Also Known As:
The Royal Haciendas Hotel Playa Del Carmen
Royal Haciendas Hotel
Royal Haciendas Playa Del Carmen
The Royal Haciendas All Suites Resort & Spa Riviera Maya, Mexico - Playa Del Carmen
Hotel Style:
#3 Family Hotel in Playa del Carmen
#17 Green Hotel in Playa del Carmen
#31 Luxury Hotel in Playa del Carmen
#33 Spa Hotel in Playa del Carmen
#34 Romantic Hotel in Playa del Carmen
#34 On the Beach Hotel in Playa del Carmen
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Questions & Answers

Here's what travellers have asked, with answers from The Royal Haciendas All Suites Resort & Spa staff and other travellers.
424 questions
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Questions? Get answers from The Royal Haciendas All Suites Resort & Spa staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Get a room as close to the ocean/pools as possible, otherwise you will be walking long distances everyday!”
RussnArlene, 23 Apr 2017 | Read review
“we had a penthouse, taller ceilings, but 1st floor has a patio and a grass area to play on. All are great”
charlieb135, 21 Apr 2017 | Read review
“1 bedroom has a Jacuzzi on the balcony”
valentinak656, 19 Apr 2017 | Read review
“First floor beach front is the best. Second through third floors are also good, but always take a long time to walk to since you have to walk to the stairs first in a different building.”
Shazam18, 19 Apr 2017 | Read review
“Try for a higher floor if you want a nice view of the ocean, ground level if you want to walk out to the pools etc”
jmturner8, 13 Apr 2017 | Read review
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