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5/11/2017 6/11/2017
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    The Royal Haciendas All Suites Resort & Spa

    Cancun-Chetumal Highway km 289+10, Playa del Carmen 77710, Mexico
    (954) 736-5831
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    5/11/2017 6/11/2017
     3 people have started booking this hotel
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    US$335
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    Overview
    • Excellent66%
    • Very good24%
    • Average7%
    • Poor2%
    • Terrible1%
    Travellers talk about
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    Free Wifi
    Free Parking
    Breakfast Buffet
    Air Conditioning
    Beachfront
    Pool
    Non-Smoking Rooms
    Restaurant
    Room Service
    Suites
    Poolside Bar
    Fitness centre
    Kitchenette
    Concierge
    Spa
    Wheelchair Access
    Conference Facilities
    Dry Cleaning
    Tennis Court
    Kids Club
    Housekeeping
    Self-Serve Laundry
    Shuttle Bus Service
    Babysitting
    Private Balcony
    4.0 Star Hotel
    All hotel details
    Offers from The Royal Haciendas All Suites Resort & Spa
    Special Offer: GET $300 USD in Credits!
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    Rooms
    5 Nov6 Nov
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    1 room, 2 adults, 0 children
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    Write a Review
    Reviews (3,683)
    There are newer reviews for The Royal Haciendas All Suites Resort & Spa
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    771 - 775 of 3,143 reviews

    Reviewed 13 July 2016

    Fantastic resort and amenities. The spa was a wonderful experience and the food was fantastic. We are members of the Royal Resorts and the service and experience has been consistent throughout all of the resorts.More

    Review collected in partnership with this hotel
    Thank jaysond114
    Response from Sandra R, Online Community Care Agent at The Royal Haciendas All Suites Resort & SpaResponded 14 July 2016

    Dear Jaysond114, Thanks so much for writing a review about The Royal Haciendas. We love hearing from our members and their vacation experiences. It sounds like you were able to relax and pamper yourself at our Spa. We thank you for your continued loyalty and...More

    Reviewed 12 July 2016

    We had a great room with living room and bedroom, with patio and garden view. Didn't miss the ocean view. Gathering as a group in the pool at five for evening cocktails was refreshing and cooled everyone off.More

    Thank MoofBurbank
    Response from Sandra R, Online Community Care Agent at The Royal Haciendas All Suites Resort & SpaResponded 14 July 2016

    Dear MoofBurbank, Thank you for taking the time to review your stay with us. We always strive to provide the highest satisfaction levels to our guests and it's rewarding to learn we achieved this goal with you. We appreciate your feedback and look forward to...More

    Reviewed 12 July 2016 via mobile

    Just got back from our trip. Didn't know what to expect when I booked our trip. The Royal Haciendas was a fantastic place to stay. Tons of activities, absolutely wonderful staff, and beautiful grounds. Customer service was elite and the best that I've encountered ever....More

    Thank Michael C
    Response from Sandra R, Online Community Care Agent at The Royal Haciendas All Suites Resort & SpaResponded 14 July 2016

    Dear etnoc, Thank you so much for taking the time to review your recent vacation stay with us. It's wonderful to hear that our service surpassed your expectations. We're happy to see that we were able to provide you with a great location and many...More

    Reviewed 12 July 2016 via mobile

    We stayed for 2 weeks at royal haciendas in July this year. Pros: wonderful service from the waiting staff, especially Arcadio, Netfali, Manuel & Juan. Nothing was too much for them & service was impeccable at pool bar & Palapa buffet. Our daughter who is...More

    Thank unclerick45
    Response from Cristóbal G, Online Community Care Coordinator. at The Royal Haciendas All Suites Resort & SpaResponded 20 July 2016

    Dear unclerick45: Thank you for taking the time to review your stay with us. We always strive to provide the highest satisfaction levels to our guests and it's rewarding to learn we achieved this goal with you. Our resorts are built with relaxation in mind...More

    Reviewed 12 July 2016 via mobile

    My family is here right now and I feel the need to tell this story because I am looking for an apology. We called the concierge desk and asked for a reservation for dinner at 7:30. Whoever answered said no problem our concierge Adrián would...More

    2  Thank J G
    Response from Sandra R, Online Community Care Agent at The Royal Haciendas All Suites Resort & SpaResponded 13 July 2016

    Dear J G, Thank you for taking the time to let us know about your recent stay. We truly value all of our guests and are disappointed to hear that your stay did not live up to your expectations. In an attempt to find out...More

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    About
    Awards & Recognition
    Travellers' Choice2017 Winner
    GreenLeadersGold level
    Certificate of Excellence
    Amenities
    • Top amenities
    • Pool
    • Fitness Centre with Gym / Workout Room
    • Beachfront
    • Room Service
    • Free Parking
    • Restaurant
    • Free High Speed Internet ( WiFi )
    • Bar/Lounge
    • Spa
    • Hotel Amenities
    • Room Service
    • Free Parking
    • Children Activities (Kid / Family Friendly)
    • Concierge
    • Multilingual Staff
    • Self-Serve Laundry
    • Babysitting
    • Shuttle Bus Service
    • Dry Cleaning
    • Meeting Rooms
    • Laundry Service
    • Banquet Room
    • Conference Facilities
    • Room amenities
    • Air Conditioning
    • Microwave
    • Refrigerator in room
    • Things to do
    • Pool
    • Fitness Centre with Gym / Workout Room
    • Restaurant
    • Tennis Court
    • Bar/Lounge
    • Spa
    • Hot Tub
    • Heated pool
    • Outdoor pool
    Details
    • Price range
    • US$183 - US$475 (Based on Average Rates for a Standard Room)
    • Hotel class
    • Hotel Style
    • #3 Family Hotel in Playa del Carmen
    • #17 Green Hotel in Playa del Carmen
    • #34 Luxury Hotel in Playa del Carmen
    • #34 Romantic Hotel in Playa del Carmen
    • #35 Spa Hotel in Playa del Carmen
    • #37 On the Beach Hotel in Playa del Carmen
    • Room types
    • Kitchenette ,
    • Suites ,
    • Non-Smoking Rooms ,
    • Family Rooms
    • Number of rooms
    • 252
    • Reservation Options
    • TripAdvisor is proud to partner with BookIt.com, Expedia, Travelocity, Booking.com, Hotels.com, Orbitz, Cheap Tickets, Cancelon, Hotwire, TripOnline SA, Evoline ltd and getaroom.com so you can book your The Royal Haciendas All Suites Resort & Spa reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
    • Location
    • Mexico >
    • Yucatan Peninsula >
    • Quintana Roo >
    • Riviera Maya >
    • Playa del Carmen
    • Also Known As
    • The Royal Haciendas Hotel Playa Del Carmen ,
    • Royal Haciendas Hotel ,
    • Royal Haciendas Playa Del Carmen ,
    • The Royal Haciendas All Suites Resort & Spa Riviera Maya, Mexico - Playa Del Carmen
    Add Photo Photos
    Traveller (1901)
    Pool & Beach (462)
    Room & Suite (442)
    Dining (149)
    Hotel & Grounds (1128)
    Bathroom (18)
    Family and Play Areas (12)
    Business Centre & Event Rooms (1)
    Nearby
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    Ask a question
    Questions & Answers
    Sanjay S
    5 October 2017|
    AnswerShow all 2 answers
    Response from Sandra R | Property representative |
    Hello Sanjay, Yes, the Royal Haciendas is wheelchair accessible. Warm Regards.
    0
    Votes
    tlsmalone
    18 September 2017|
    AnswerShow all 2 answers
    Response from Sandra R | Property representative |
    Hello tlsmalone, The all-inclusive package at The Royal Haciendas works the same as at The Royal Sands. You have to sign a bill after every food and drink. You can see more information about what's included in our... More
    0
    Votes
    browneyez83
    17 September 2017|
    Answer
    Response from Sandra R | Property representative |
    Hello Browneyez83, Yes, there is a children's pool at the resort. We have a Kids Club offering different activities to children aged 4 to 12 years old. Younger kids may be able to participate in some activities accompanied... More
    0
    Votes
    Room Tips
    "Beach front and pool walkouts."
    Read review
    "Rooms on the second floor and above give you the best view."
    Read review
    "Definitely get a room with a hot tub on the balcony."
    Read review
    "2nd Floor and above for a bit better view"
    Read review
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