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The Royal Haciendas All Suites Resort & Spa

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The Royal Haciendas All Suites Resort & Spa
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3,352 Reviews from our TripAdvisor Community

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San Francisco
Reviewed yesterday NEW

I purchased my odd-year timeshare at Royal Haciendas in 2014 so this year was only my second time to stay at the resort. I don't do any water activities but like two years ago, I spent a few hours at the spa. As far as tours, this year, I joined the XOXIMILCO tour, which was so much fun, especially because...

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Thank didith520
Chico, California
Reviewed 2 days ago NEWvia mobile

We normally stay at a much larger resort but it was booked so we ended up at The Royal Haciendas. It was a nice resort and the property is beautiful. It is fairly small compared to what we are used to. If you are looking for a smaller resort this is a good place to stay. However, with the smaller...

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Thank Lisa L
Ventura, California
Reviewed 2 days ago NEW

We have owned here since the earliest phase of construction and have been very happy with how the resort has developed. It has beautiful grounds, pools, restaurants , spa, gym and other facilities, all of which we have enjoyed numerous times. Our unit on the 4th floor is very spacious and comfortable with gorgeous views of the pools and the...

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Thank Mary S
Reviewed 2 days ago NEW

Unable to get reservations at Los Murales MOST nights. Only able to eat there 2 out of 8 nights. We were told NUMEROUS times they were booked, when in fact, it was 1/2 filled. The girl working as hostess was also VERY unfriendly. She set the tone for our vacation. Other than her, everyone was so nice. She let us...

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Thank mikesW7188UV
Dallas, Texas
Reviewed 3 days ago NEW

Service was terrible. We had to go to the bar and get our own drink twice while at dinner. If your not a member don't bother going. Your treated very differently. We tried to make reservations 2 days ahead of time for hibachi and the only time they said was at 9:30. We watched and the 5:30 dinner had 4...

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Thank Tracy H
Sandra R, Online Community Care Agent at The Royal Haciendas All Suites Resort & Spa, responded to this review

Dear Tracy H, Thank you for taking the time to review your recent stay with us. We always take special care when preparing our food and beverage items and our restaurants are certified by the Mexican Ministry of Tourism. However, the best certification we can achieve is our guests' satisfaction. We're disappointed to read your review and learning we didn't...

Ridgewood, New Jersey
Reviewed 3 days ago NEW

Lovely accommodations. The room was comfortable , clean and well equipped. The Hot tub on the deck was an unexpected pleasant surprise. Very engaging staff. Always a smile. Food is very good but variety lacks at times. The pool restaurant was very good but closed at odd hours.

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Thank Denis V
New York City, New York
Reviewed 3 days ago NEW

This is our 7th time returning to Mexico. While we have our favoriate place to return to, we wanted to give this place a try after spending a week in one of the Royal resort networks in Cancun the last spring. We are a family of 4 with two young boys under 10 and traveled w. another family. Room: our...

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1Thank travelnatic
Allentown, Pennsylvania
Reviewed 4 days ago NEW

Everyone that worked there was super friendly and tried to get you anything you may need. Great family resort as well. Very accommodating for all ages of children. The Murphy (pull down) beds were great ! There was enough room for the 2 adults and 2 kids (18,14). Super clean, great location and you feel safe.

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Thank Lars W
Reviewed 4 days ago NEW

This is a beautiful resort right on the ocean. Lovely accommodations and friendly staff. Good food too. Our "ocean view" room was from the back of our villa and over a vacant lot so it left a little to be desired but other than that everything was great.

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Thank Teresa A
Sandra R, Online Community Care Agent at The Royal Haciendas All Suites Resort & Spa, responded to this review

Dear Teresa A, Thank you for taking the time to post about our resort. We're glad to see you had an overall nice stay with us. We look forward to welcoming you again during your next visit to the Riviera Maya. Warm Regards.

Turlock, California
Reviewed 4 days ago NEW

We were a group of 7 (4 adults and 3 kids,[11, 9, 7] ). We occupied both sides of F238 and found it to have plenty of room for all of us. The room location was perfect. Right next to the elevator (we never heard any noise from it), the gym, and a perfect view of the pool and ocean....

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Thank RussnArlene
Sandra R, Online Community Care Agent at The Royal Haciendas All Suites Resort & Spa, responded to this review

Dear RussnArlene, Thanks for the review, and for sharing the experience of your recent family getaway with the TripAdvisor community. We couldn't be happier to hear our guests enjoyed their stay with us. Our villas are the perfect place to spread out and enjoy each other’s company while you’re on vacation. It's great that you were able to take advantage...

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Amenities

Highlights
  • Pool
  • Beachfront
  • Free Parking
  • Room Service
  • Restaurant
  • Bar/Lounge
  • Spa
  • Fitness Centre with Gym / Workout Room
  • Free High Speed Internet ( WiFi )
GreenLeadersGold level
About the property
  • Beachfront
  • Wheelchair Access
Things to do
  • Pool
  • Tennis Court
  • Restaurant
  • Bar/Lounge
  • Spa
  • Hot Tub
  • Fitness Centre with Gym / Workout Room
Room types
  • Kitchenette
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
  • Refrigerator in room
  • Microwave
Internet
  • Free Internet
  • Public Wifi
  • Free High Speed Internet ( WiFi )
Services
  • Free Parking
  • Children Activities (Kid / Family Friendly)
  • Concierge
  • Multilingual Staff
  • Self-Serve Laundry
  • Babysitting
  • Shuttle Bus Service
  • Room Service
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Banquet Room
  • Conference Facilities
Official Description (provided by the hotel)
The Royal Haciendas(R) Just 10 minutes from Playa del Carmen, this enchanting beachfront resort has architecture and gardens inspired by the grand old haciendas of the Yucatan. Enjoy fine dining, activities and many other amenities with the REFINE All-Inclusive package. The Royal Haciendas(R) is proof that dreams come true. Imagine, the best in beachfront living quietly nestled within Riviera Maya's most prestigious oceanfront golf community. ... more   less 

Additional Information about The Royal Haciendas All Suites Resort & Spa

Address: Cancun-Chetumal Highway km 289+10, Playa del Carmen 77710, Mexico
Region: Mexico > Yucatan Peninsula > Quintana Roo > Riviera Maya > Playa del Carmen
Price Range: €209 - €387 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — The Royal Haciendas All Suites Resort & Spa 4*
Number of rooms: 252
Reservation Options:
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Also Known As:
The Royal Haciendas Hotel Playa Del Carmen
Royal Haciendas Hotel
Royal Haciendas Playa Del Carmen
The Royal Haciendas All Suites Resort & Spa Riviera Maya, Mexico - Playa Del Carmen
Hotel Style:
#3 Family Hotel in Playa del Carmen
#17 Green Hotel in Playa del Carmen
#31 Luxury Hotel in Playa del Carmen
#33 Spa Hotel in Playa del Carmen
#34 On the Beach Hotel in Playa del Carmen
#34 Romantic Hotel in Playa del Carmen
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Questions & Answers

Here's what travellers have asked, with answers from The Royal Haciendas All Suites Resort & Spa staff and other travellers.
426 questions
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Questions? Get answers from The Royal Haciendas All Suites Resort & Spa staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“My suite only has a partial kitchen, and the kitchen area is very crowded and the medium-sized refrigerator has a very small freezer that can hardly accommodate an ice cream. The freezer is also not self-defrosting and it had a lot of ice during my stay. The shower area has a bathtub but whenever I showered, it flooded because there is no door that prevents the water from reaching the floor area. I had to clean the floor each time I showered.”
didith520, 26 Apr 2017 | Read review
“I highly recommend you do not have to change rooms during your stay. We wasted an entire day waiting for our new room. ”
416larsw, 23 Apr 2017 | Read review
“Get a room as close to the ocean/pools as possible, otherwise you will be walking long distances everyday!”
RussnArlene, 23 Apr 2017 | Read review
“we had a penthouse, taller ceilings, but 1st floor has a patio and a grass area to play on. All are great”
charlieb135, 21 Apr 2017 | Read review
“1 bedroom has a Jacuzzi on the balcony”
valentinak656, 19 Apr 2017 | Read review
5 of 5