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31/12/2017 1/1/2018
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    The Royal Haciendas All Suites Resort & Spa

    Cancun-Chetumal Highway km 289+10, Playa del Carmen 77710, Mexico
    (954) 736-5831
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    31/12/2017 1/1/2018
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    Traveller (1968)
    Pool & Beach (467)
    Room & Suite (445)
    Overview
    • Excellent66%
    • Very good24%
    • Average7%
    • Poor2%
    • Terrible1%
    Travellers talk about
    “los murales” (265 reviews)
    “rotunda bar” (68 reviews)
    “time share” (268 reviews)
    Free Wifi
    Free Parking
    Breakfast Buffet
    Air Conditioning
    Beachfront
    Pool
    Non-Smoking Rooms
    Restaurant
    Room Service
    Suites
    Poolside Bar
    Fitness centre
    Kitchenette
    Concierge
    Spa
    Wheelchair Access
    Conference Facilities
    Dry Cleaning
    Tennis Court
    Kids Club
    Housekeeping
    Self-Serve Laundry
    Shuttle Bus Service
    Babysitting
    Private Balcony
    4.0 Star Hotel
    All hotel details
    Offers from The Royal Haciendas All Suites Resort & Spa
    Special Offer: 2017 Year End Special
    Hotel deals
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    Rooms
    31 Dec1 Jan
    |
    1 room, 2 adults, 0 children
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    Standard Room

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    Write a ReviewReviews (3,802)
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    1 - 5 of 3,240 reviews

    Reviewed 2 days ago

    It is such a pleasure to return every year. The staff are so welcoming. I really appreciate the activities (eg. yoga, aqua aerobics, bicycles and kayaks) that are available at no additional charge, There are plenty of pool/beach chairs. The beach is clean and well...More

    Review collected in partnership with this hotel
    Thank PhaseIII
    Response from Sandra R, Online Community Care Agent at The Royal Haciendas All Suites Resort & SpaResponded yesterday

    Dear Phaselll, Thank you for your review. It's wonderful to see that you were able to enjoy yourselves around the resort and that the staff makes you feel right at home every year. We thank you for your continued loyalty and we can't wait to...More

    Reviewed 2 days ago

    We are getting older, been here numerous times, and have considered selling our week. First day here, we looked at each other and said, “no way!” We return here every couple or three years and each time ask ourselves, why did we wait so long...More

    Review collected in partnership with this hotel
    Thank MJHBlack
    Response from Sandra R, Online Community Care Agent at The Royal Haciendas All Suites Resort & SpaResponded yesterday

    Dear MJHBlack, Thank you so much for taking the time to review The Royal Haciendas. We couldn't be happier to see that your time spent with us here at your home away from home has been an amazing experience each time you return. We hope...More

    Reviewed 2 days ago

    I will start with the Pro's: The hotel is nice and location amazing. Excellent service in in restaurants, pool side, snack bars, etc.. Con's: Lots of tiny bugs in the rooms. Very uncomfortable beds. Theft in room- A small embroidered bad was stolen from a...More

    Review collected in partnership with this hotel
    Thank 206peggyg
    Response from Sandra R, Online Community Care Agent at The Royal Haciendas All Suites Resort & SpaResponded yesterday

    Dear Peggy, Thank you for staying with us recently and sharing your experience. We hold the safety and security of our guests in the highest regard and we’re very disheartened to hear about the details of your stay. We have sent you a private message...More

    Reviewed 2 days ago

    The lock offs are very sub- par. Beds are quite hard, pillows are flat. There is no ice machines or ice buckets in resort. Felt like we were in our child's college dorm room for the week. The resort was at probably 50% occupancy, and...More

    Review collected in partnership with this hotel
    Thank kevinmM1390BA
    Response from Sandra R, Online Community Care Agent at The Royal Haciendas All Suites Resort & SpaResponded yesterday

    Dear Kevin, Thanks so much for taking the time to review your stay at The Royal Haciendas. We truly appreciate your feedback and sincerely apologize that your stay didn't meet your expectations. I've contacted you offline so that we can learn more about your stay...More

    Reviewed 3 days ago

    We've stayed at 6 different properties in the Riviera Maya and the one we keep coming back to is Royal Haciendas. (for the last 11 years). Yes, we are members and are still interested in adding weeks in what we call "paradise". It begins with...More

    Review collected in partnership with this hotel
    Thank LiveinLuxurySF
    Response from Sandra R, Online Community Care Agent at The Royal Haciendas All Suites Resort & SpaResponded yesterday

    Dear LiveinLuxurySF, Thanks so much for writing a review about The Royal Haciendas. We love hearing from our members and their vacation experiences. We always strive to provide the highest satisfaction levels to our guests and it's rewarding to learn we have been achieving this...More

    About
    Awards & Recognition
    Travellers' Choice2017 Winner
    GreenLeadersGold level
    Certificate of Excellence
    Amenities
    • Top amenities
    • Pool
    • Fitness Centre with Gym / Workout Room
    • Beachfront
    • Room Service
    • Free Parking
    • Restaurant
    • Free High Speed Internet ( WiFi )
    • Bar/Lounge
    • Spa
    • Hotel Amenities
    • Room Service
    • Free Parking
    • Children Activities (Kid / Family Friendly)
    • Concierge
    • Multilingual Staff
    • Self-Serve Laundry
    • Babysitting
    • Shuttle Bus Service
    • Dry Cleaning
    • Meeting Rooms
    • Laundry Service
    • Banquet Room
    • Conference Facilities
    • Room amenities
    • Air Conditioning
    • Microwave
    • Refrigerator in room
    • Things to do
    • Pool
    • Fitness Centre with Gym / Workout Room
    • Restaurant
    • Tennis Court
    • Bar/Lounge
    • Spa
    • Hot Tub
    • Heated pool
    • Outdoor pool
    Details
    • Price range
    • US$214 - US$586 (Based on Average Rates for a Standard Room)
    • Hotel class
    • Hotel Style
    • #2 Family Hotel in Playa del Carmen
    • #16 Green Hotel in Playa del Carmen
    • #31 Spa Hotel in Playa del Carmen
    • #33 Luxury Hotel in Playa del Carmen
    • #34 On the Beach Hotel in Playa del Carmen
    • #34 Romantic Hotel in Playa del Carmen
    • Room types
    • Kitchenette ,
    • Suites ,
    • Non-Smoking Rooms ,
    • Family Rooms
    • Number of rooms
    • 252
    • Reservation Options
    • TripAdvisor is proud to partner with BookIt.com, Expedia, Orbitz, Booking.com, getaroom.com, Hotwire, Travelocity, Cancelon, Evoline ltd and TripOnline SA so you can book your The Royal Haciendas All Suites Resort & Spa reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
    • Location
    • Mexico >
    • Yucatan Peninsula >
    • Quintana Roo >
    • Riviera Maya >
    • Playa del Carmen
    • Also Known As
    • The Royal Haciendas Hotel Playa Del Carmen ,
    • Royal Haciendas Hotel ,
    • Royal Haciendas Playa Del Carmen ,
    • The Royal Haciendas All Suites Resort & Spa Riviera Maya, Mexico - Playa Del Carmen
    Add Photo Photos
    Traveller (1968)
    Pool & Beach (467)
    Room & Suite (445)
    Dining (153)
    Hotel & Grounds (1183)
    Bathroom (18)
    Family and Play Areas (12)
    Business Centre & Event Rooms (1)
    Nearby
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    Nearby Restaurants
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    Nearby Attractions
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    Ask a question
    Questions & Answers
    Maria G
    10 December 2017|
    Answer
    Response from enida9 |
    USA transfers. Been using them for years. Always on time.
    0
    Votes
    Mcgarv_8
    9 December 2017|
    Answer
    Response from baldeagle300 | Reviewed this property |
    Food is ok. Breakfasts are great. Large buffets for other meals. Large selections Great restaurants in playa del Carman Get reservations for on site los morales restaurant early.
    0
    Votes
    pepperminty00
    7 December 2017|
    Answer
    Response from Dan B | Reviewed this property |
    Yes they can.
    0
    Votes
    Room Tips
    "We don't mind doing stairs so we like our room on the 4th floor. Phase II may be a little quieter than..."
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    "Spray for bugs and get new beds. Make sure you use safe for ALL valuables."
    Read review
    "The pent houses on the 4th floor have more room and the nicest furniture! Even the Lock Off's..."
    Read review
    "Be sure to "tip" your maid ... daily service (except Sunday) ... they do such a wonderful job of..."
    Read review
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