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Hotel LunaSol

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Hotel LunaSol
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362 Reviews from our TripAdvisor Community

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Showing 217: English reviews
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Savannah, GA
Reviewed 1 week ago via mobile

My husband and I stayed at this pretty little Mexican hotel for three nights this February. I had asked for a first floor, quiet room with a king bed & that is exactly what we got. The hotel lobby has a palapa roof with stone accent walls, stairway to 2nd floor, small fish & turtle pond, free purified water and...

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Helpful?
Thank PackAndGoMama
Meancy, Manager at Hotel LunaSol, responded to this review

Thanks you so much or your review, we are happy hear the you like our hotel, we really appreciate

Portland, Oregon
Reviewed 2 weeks ago

Luna Sol is lovely, quiet hotel, very near to busy fun 5th Ave and even short walk to the Cozumel ferry. We stayed here for a week 2 yrs ago and enjoyed a lot. Room is large with big bathroom and nice balcony overlooking pool area. My only complaint this stay (just one night) was the hot water, typical mexico...

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Thank R S
Meancy, Manager at Hotel LunaSol, responded to this review

thanks for your comentary, we are really sorry the you didint have hot water tahat morning,

Montreal, Canada
Reviewed 3 January 2017

If not for the staff I would have dropped the rating to 2 but this hotel has a good location, near the beach, 5th avenue, the ferry, great street for pharmacy, grocery store and a good italian restaurant which I got in once in a week...the room was ok, lots of mosquitos flying around the room, bed was hard...needs to...

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Helpful?
Thank actorpoolpro
Meancy, Manager at Hotel LunaSol, responded to this review

Thank you so much for your kind opinion, we are working hard to diminish the mosquito problem but as you know we are in the middle of the jungle and rain almost everyday and the hummidity is suoer high

Reviewed 28 December 2016

The staff is absolutely the very best and could not be more accommodating. They get five out of five stars. The hotel itself is nice, clean, and comfortable. I did have to dock them one star because of a nearby night club that plays loud music all night. This is no fault of the Hotels, but it is part of...

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Thank Gregory Todd S
Meancy, Gerente at Hotel LunaSol, responded to this review

Thanks so much Mr. Todd for your opinion, we are glad you have a good experience with us, about the loud music sometimes the civic center has sometimes music not always just some festivities, we are sorry you had to deal with the government music in civic center those days, we hope next time they don't have any music at...

Whitefish, Montana
Reviewed 21 December 2016

Very quiet, clean and comfortable room on the ground floor with private terrace leading to the garden and swimming pool area. The hotel is tucked away on the side street but within easy walking distance to Playa del Carmen's 5th Avenue shops and restaurants. Management and staff are bilingual and extremely courteous and helpful. This is the 2nd time I've...

Review collected in partnership with this hotel
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Thank ndk967
Meancy, Manager at Hotel LunaSol, responded to this review

Thank for stay with us in your visit to Playa del Carmen, we are glad you have a good stay, your opinion is very valuable for us, we thank you and we hope to see you soon for the 3rd time and more. David Velazquez Operation Manager Hotel LunaSol

Eugene
Reviewed 21 November 2016

The people at the front desk were very helpful. That being said. The air conditioner never really worked, the room was OK because there was a fan. The bed a quite firm and the pillows were not comfortable. The pool area was very tropical but the pool water was cool. Not in the best part of Playa Del Carmen but...

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Thank Linda M
Meancy, Manager at Hotel LunaSol, responded to this review

Dear Miss Linda M, Thanks for your review. We are sorry to be informed via this website that you didn't get the perfect experience we wished for you. We would have appreciate that you had informed us at the moment at the frontdesk so that we could have take action immediately and you could have had the perfect stay that...

Steilacoom, WA USA
Reviewed 5 November 2016

I must admit: I am biased. I have been staying at hotel LunaSol for years, so I really love the place. Still: I find it wonderful. The rooms are simple, clean and sweet - some of them opening to the pool area with little tables to sit and enjoy. The entry area is open and lovely - right on the...

Review collected in partnership with this hotel
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Thank LorrieJones
Meancy, Manager at Hotel LunaSol, responded to this review
Google Translation

Estimada Señora Jones, muchas gracias por su preferencia, seguimos trabajando duro para dar el mejor servicio, esperamos que su próxima...

Basel, Switzerland
Reviewed 16 October 2016

The hotel in the centre of Playa del Carmen is clean but misses most options that travelers (except backpackers) are looking for. There is no breakfast, no drinking, no shampoo and almost no water in the the shower, etc.

Review collected in partnership with this hotel
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Thank roberto_lazzari
Meancy, Manager at Hotel LunaSol, responded to this review

Dear Roberto Lazzari; Thanks you so much for stay with us, your opinion is very important for us that’s why we are concern about your experience and for that let me give you an apology, in your commentary you say the you didn’t have water in your shower, in that week we experience a problem with the pump who maintain...

Houston, Texas
Reviewed 26 September 2016

Roberto at LunaSol is your go to guy in Playa del Carmine! He is knowledgeable and friendly. Great hotel with a nice pool and courtyard to chill in. Full kitchen is nice and there are many local restaurants close. Romeo Italian for dinner is fabulous with all Italian staff. Tukan for breakfast, lunch or dinner is great too. This hotel...

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Thank Jeff C
Meancy, Gerente at Hotel LunaSol, responded to this review

Thank you so much, Jeff, your opinion is very important to us, and yes indeed our front desk personnel have the knowledge of all the area and Roberto is one of the best, we are happy the you enjoy your staying with us, and we hope to see you soon.

Austin, Texas
Reviewed 4 September 2016

We stayed at the Hotel LunaSol in early June 2016. The hotel itself was very clean and secure. The wifi was spotty in some places but overall worked well. The rooms have safe deposit boxes, AC, and are very clean. Breakfast was included but you had to take a voucher to a restaurant down the street to claim it. The...

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Thank TexasYardbird
Meancy, Gerente at Hotel LunaSol, responded to this review

Thanks so much for your commentaries, we are working hard to give the best service to our guest, and yes you are totally right if one of our guests want to see other rooms in the check-in and if we have the availability we can change the room otherwise like you say all rooms are exactly the same, all the...

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Free Parking
Things to do
  • Pool
Room types
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Free Parking
  • Multilingual Staff
  • Shuttle Bus Service
Official Description (provided by the hotel)
Small hotel, 16 rooms all equipped with A/C, TV with cable, fridge, private balcony and security safe. Services: huge pool with Jacuzzi; shared kitchen, which you can use as you wish; parking lot; high speed Wi-Fi Internet; information on local activities. Coffee available at the front desk from 8:00 to 12:00. Our philosophy is: Welcome to your Mexican home! Our guests are our priority! ... more   less 

Additional Information about Hotel LunaSol

Address: Calle 4 Entre Avenida 15 & 20 # 169, Playa del Carmen 77710, Mexico
Region: Mexico > Yucatan Peninsula > Quintana Roo > Riviera Maya > Playa del Carmen
Price Range: €66 - €132 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Hotel LunaSol 3*
Number of rooms: 16
Reservation Options:
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Also Known As:
Hotel LunaSol Riviera Maya, Mexico - Playa Del Carmen
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Questions & Answers

Here's what travellers have asked, with answers from Hotel LunaSol staff and other travellers.
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Dawson Creek, Canada
Montreal, Canada

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Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“stay away from rooms near the lobby...too noisy during the night and early morning”
 of 5 bubbles actorpoolpro, 3 Jan 2017 | Read review
“I like both the pool side rooms as well as the others. If there are many people using the kitchen by the pool (which happens every now and then), the "off rooms" can be quieter. My only complaint is that smoking is allowed outside. For those of us bothered by cigaret smoke, it makes sitting "out" less enjoyable. Still: this is Mexico and not another country. ”
 of 5 bubbles LorrieJones, 5 Nov 2016 | Read review
“Rooms that have a courtyard view are nice because it has excellent vegetation.”
 of 5 bubbles , 26 Sep 2016 | Read review
“I'm not sure if this holds true for every room but I think some rooms are bigger than others.”
 of 5 bubbles TexasYardbird, 4 Sep 2016 | Read review
“1. Playa Del Carmen has a Walmart that rivals most Walmart's within the United States. It is within walking distance to the hotel. I highly suggest utilizing it. Buy bottled water and groceries from there. The meats there are of the highest quality in the area. 2. Don't drink the water in Mexico. Don't drink drinks mixed with ice or blended ice from bars in Mexico. Not even if they tell you if the ice is made from filtered water. You will regret it. 3. The food in Mexico is very salty. 4. I highly suggest visiting Tulum and Coba. You can purchase this as a single excursion at the hotel. 5. Exchange your currency in Mexico because they don't charge you for it. There are multiple exchanges within Playa Del Carmen, all within walking distance. There is one within 2 blocks of the hotel. 6. Have tons of fun. Playa Del Carmen is a great place and I hope to be back soon.”
 of 5 bubbles H2552QZdanielw, 23 Jul 2016 | Read review
5 of 5