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See all 213 hotels in Playa del Carmen

BlueBay Grand Esmeralda

9,885 reviews
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Traveller (10053)
Pool & Beach (2587)
Room & Suite (1420)
Overview
  • Excellent31%
  • Very good37%
  • Average17%
  • Poor8%
  • Terrible7%
Travellers talk about
“blue bay”(1,214 reviews)
“swing bar”(535 reviews)
“sports bar”(883 reviews)
Free Internet
Free Parking
Breakfast included
Air Conditioning
Beachfront
Pool
Non-Smoking Rooms
4.0 Star Hotel
All hotel details
Offers from BlueBay Grand Esmeralda
Special Offer: 5 % discount
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Reviews (9,885)Write a Review
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2,173
2,580
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465
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1 - 5 of 7,016 reviews
Reviewed 6 days ago

Pros: the food and drinks was good Cons: bad beach, bad entertainment, run down, moldy pool with chipped tiles. We booked the Salsa package with Air Canada Vacations. The package was supposed to include rooms in a special location, and a manager cocktail party. The...More

6  Thank Agent226
Hotel's Favourite
Reviewed 14 April 2017

We stayed at this property from 2/13/2017 through 2/20/2017. We had an excellent stay! Our room was the perfect size for us! Our room cleaners went over the top to create interesting atmospheres daily! The food was wonderful and there were plenty of choices for...More

46  Thank Nursered58
Response from Frederic C, Hotel Manager at BlueBay Grand EsmeraldaResponded 15 April 2017

Dear Friends, Thank you very much for taking the time to share your nice comments. We will more than happy to host you again in the near future. Sincerely, Frederic Ceglarski Director Residente

Reviewed 1 week ago via mobile

As an RCI member charter member we use our membership in various faucets, cruises, hotels and chartered yachts. This year we choose to bring another couple with us and booked two rooms. Our first of two retreats this year, we choose BlueBay Esmeralda. RCI members...More

5  Thank Walter D
Response from Frederic C, Gerente at BlueBay Grand EsmeraldaResponded 1 week ago

Dear Friends, Thank you for your visit and for sharing your feedback, See you soon, Sincerely,

Reviewed 1 week ago via mobile

We stayed at the BlueBay for 4 nights in early December 2017. While there was certainly nothing that ruined our trip, I certainly wouldn’t classify it as luxurious or five-star either. The extreme lack of nightlife was disappointing - even to the point we would...More

1  Thank Taylor P
Reviewed 1 week ago via mobile

Room smelled like mold. Sheets were dirty and pillows smelled like terrible must and unclean! Stains on pillows underneath pillow cases. Turned air conditioning on and more mold must smell came out. But air condition is necessary bc you can hear EVERYTHING outside your room...More

3  Thank Jewel R
Response from Frederic C, Gerente at BlueBay Grand EsmeraldaResponded 1 week ago

We wish to thank you for your feedback and for your preference. We regret that your experience with us was not at the level of their expectations, we will share your comments with our executive team to improve our service and our resort. We are...More

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Traveller (10053)
Pool & Beach (2587)
Room & Suite (1420)
Dining (937)
Hotel & Grounds (5320)
Bathroom (175)
Family and Play Areas (90)
Business Centre & Event Rooms (33)
About
Amenities
Top amenities
Pool
Room Service
Restaurant
Fitness Centre with Gym / Workout Room
Beachfront
Bar/Lounge
Free Parking
Spa
Breakfast included
Free Internet
Hotel Amenities
Room Service
Free Parking
Business Centre with Internet Access
Children Activities (Kid / Family Friendly)
Breakfast included
Shuttle Bus Service
Airport Transportation
Dry Cleaning
Meeting Rooms
Laundry Service
Concierge
Banquet Room
Multilingual Staff
Conference Facilities
Babysitting
Room amenities
Air Conditioning
Refrigerator in room
Minibar
Things to do
Pool
Restaurant
Fitness Centre with Gym / Workout Room
Bar/Lounge
Spa
Tennis Court
Outdoor pool
Details
Price range
US$156 - US$642 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#50 Top resorts Hotel in Playa del Carmen
#54 Luxury Hotel in Playa del Carmen
#57 Spa Hotel in Playa del Carmen
#68 On the Beach Hotel in Playa del Carmen
#78 Romantic Hotel in Playa del Carmen
Room types
Suites, Non-Smoking Rooms, Family Rooms, Accessible rooms
Details
Price range
US$156 - US$642 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#50 Top resorts Hotel in Playa del Carmen
#54 Luxury Hotel in Playa del Carmen
#57 Spa Hotel in Playa del Carmen
#68 On the Beach Hotel in Playa del Carmen
#78 Romantic Hotel in Playa del Carmen
Room types
Suites, Non-Smoking Rooms, Family Rooms, Accessible rooms
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