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BlueBay Grand Esmeralda

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BlueBay Grand Esmeralda
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8,514 Reviews from our TripAdvisor Community

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Showing 6,222: English reviews
Winnipeg, Canada
Reviewed yesterday NEW

Not actually intending to stay at an all-inclusive resort, my wife and I (after originally booking an apt. In Playa del Carmen through Air BnB which failed to materialize through no fault of our own) ended up at the Blue Bay because we had an urgent need for accommodation. What a stroke of luck it turned out to be. Contrary...

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Helpful?
Thank ChefFromwinnipeg
Toronto, Canada
Reviewed 2 days ago NEW

My boyfriend and I stayed 10 days at BlueBay. The resort was clean, the staff was friendly, and the food was great! Our room was up to date, the mini fridge was stocked daily, and the activities were very fun and upbeat. We would like to specifically thank Jesus and Beverly from the Dinner Buffet, and Juan and Pedro from...

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2Thank karisasimpson
Winnipeg, Canada
Reviewed 2 days ago NEWvia mobile

Excellent food and service very clean rooms,bathrooms,restaurants. Friendly staff our servors IN THE RESTAURANT WERE GREAT JUAN ROMULUS HERNANDO AHUNAR. AND ANTONIO CHULIM. one thing the beach wasn't that great because water always being churned up in that area but a little ways down the beach was a great beautiful River clear blue water can go kayaking ,canoeing .The pools...

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3Thank Raymond C
Frederic C, Hotel Manager at BlueBay Grand Esmeralda, responded to this review

Dear Raymond, First of all, thank you for your time writing a review, it is important for us to receive your feedback, I just shared your Kudos with all the food and Beverage Staff. We hope to have the opportunity to serve you again in the near future. Thank you again for your confidence and for preferring BlueBay Hotels Best...

Hart
Reviewed 2 days ago NEW

Alrighty here we go. First of all this is not a resort if you are looking for top notch period. If you are looking for a resort with an all access beach this is not your resort. There is no swim up bar at this resort but plenty of areas at the pool to get your cocktails, minimal pool waiters....

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3Thank Bella062706
Frederic C, Hotel Manager at BlueBay Grand Esmeralda, responded to this review

Dear family, On behalf of all the staff of BlueBay Grand Esmeralda I wish to thank you for your great review and for your stay with us. We are so glad to know that all your family spent a nice holiday with us and enjoyed everything that BlueBay Hotels has to offer. We hope to have the opportunity to serve...

Hamilton
Reviewed 2 days ago NEW

My wife and I stayed from Dec 31-Jan 7 and we had a great time Food was fantastic We liked the French, Mexican and Steakhouse the best. The surroundings were beautiful. We like to walk so the 8 minute walk from the beach to our room wasn't a big deal and it was quite scenic. It was fun watching the...

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2Thank AnthonyHamilton
Frederic C, Hotel Manager at BlueBay Grand Esmeralda, responded to this review

Dear Anthony, Thank you for sharing your perfect comments on this site. We feel really satisfied to learn that we fulfilled your expectations and we are so glad that your had a terrific time with us. We look forward to serving you again in another occasion at BlueBay Grand Esmeralda. Thank you again for your review and for your confidence....

Reviewed 3 days ago NEWvia mobile

Loved this resort. Very clean, awesome staff. The beach was just ok as the water isn't blue but I would still come back as there are nice beaches close. Buffet was one of the best buffets I've had in Mexico as usually I can't even look at them by the end of the trip. La cartes were yummy as well....

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2Thank Brielley
Frederic C, Hotel Manager at BlueBay Grand Esmeralda, responded to this review

Dear friends, First of all I wish to thank you for taking the time to write such a nice review, it is great for us to read that your family had an amazing time during your stay with us. We would love to have the opportunity to serve you and your family again in the near future. Best regards and...

Toronto
Reviewed 3 days ago NEW

The Blue Bay Grand Esmeralda is an upscale all-inclusive resort in a lush setting. It is a big, beautiful, well-maintained resort full of amenities. Each building has its own concierge who daily books a la carte restaurants, solves your problems and generally enhances your stay in every way: our concierge Oscar was wonderful! We were very satisfied with the trams,...

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9Thank PinoToronto
Frederic C, Hotel Manager at BlueBay Grand Esmeralda, responded to this review

Dear Friends, First of all, thank you for your time to write a review; it is important for us to receive feedback from our guests, as that is a chance to improve and make things better. I will share your comments with our Circle One By BlueBay Director. We would love to have the opportunity to serve you and your...

Selkirk, Canada
Reviewed 3 days ago NEW

We really enjoyed are time here. Good food, good times, and a beautiful resort. Want to thank Cecilia Tschereau from Circleone for making our trip simply amazing. We will be returning this year and many more to come. Our new home away from Canada.

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1Thank penmate2017
Canada
Reviewed 3 days ago NEWvia mobile

Blue Bay is a good resort, clean and well kept. Enjoyed 4 days there. Nice rooms with balconies, some rooms in resort better than others. Buildings 6,7,8 are quieter than others. Food was good , good variety, could of been kept warmer at buffet. Good staff, except for the inconspicuous vacation club salespeople who trick you into taking 1 to...

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1Thank richard2015962
Ottawa, Canada
Reviewed 4 days ago NEW

My mom, my sister and I stayed at the Bluebay from January 2nd to 9th and had a great vacation. The resort is very big and clean and beautiful, food was delicious and staff was nice. We were in room 6206, which was about a 10-minute walk to the beach and main pool, and right by the quiet pool. I...

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3Thank mpm2309
Frederic C, Hotel Manager at BlueBay Grand Esmeralda, responded to this review

Dear family, Your positive comments are certainly welcome and we are glad to read that you enjoyed your stay with us. Thank you also for sharing your experience on tripadvisor and for your feedback that is very valuable for us. Our main goal is to ensure a first class service and your Kudos to our staff is the most rewarding...

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Amenities

Highlights
  • Pool
  • Room Service
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Beachfront
  • Bar/Lounge
  • Free Parking
  • Spa
  • Breakfast included
  • Free High Speed Internet ( WiFi )
About the property
  • Beachfront
  • Non-Smoking Hotel
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Spa
  • Tennis Court
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
  • Smoking rooms available
In your room
  • Air Conditioning
  • Minibar
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Paid Wifi
  • Paid Internet
Services
  • Room Service
  • Free Parking
  • Business Centre with Internet Access
  • Children Activities (Kid / Family Friendly)
  • Breakfast included
  • Shuttle Bus Service
  • Airport Transportation
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Babysitting
Official Description (provided by the hotel)
Ideally located in an area of 445 acres in a prime position on the beach on the Riviera Maya, BlueBay Grand Esmeralda combines elegant Mayan features with contemporary design and a wide range of service to suit the most discerning traveller. BlueBay Grand Esmeralda provides a relaxed atmosphere for holiday makers. The hotel features 979 elegant and well-appointed rooms and suites with the option of a sea or garden view. ... more   less 

Additional Information about BlueBay Grand Esmeralda

Address: Carretera Federal Chetumal- Puerto Juarez km 300 | Camino a la Pileta, Playa del Carmen 77710, Mexico
Region: Mexico > Yucatan Peninsula > Quintana Roo > Riviera Maya > Playa del Carmen
Price Range: €150 - €356 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — BlueBay Grand Esmeralda 4*
Number of rooms: 979
Reservation Options:
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Also Known As:
Blue Bay Esmeralda
Bluebay Grand Esmeralda Hotel
Blue Bay Grand Esmeralda Riviera Maya
Blue Bay Grand Esmeralda Mayan Riviera
Grand Esmeralda
Blue Bay Grand Esmerelda
Blue Bay Grand Esmeralda Resort
Blue Bay Grand Esmeralda Beach Resort Spa
Blue Bay Esmerelda
BlueBay Grand Esmeralda Riviera Maya, Mexico - Playa Del Carmen
Hotel Style:
#48 Top resorts Hotel in Playa del Carmen
#48 Luxury Hotel in Playa del Carmen
#54 Spa Hotel in Playa del Carmen
#62 On the Beach Hotel in Playa del Carmen
#80 Romantic Hotel in Playa del Carmen
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Questions & Answers

Here's what travellers have asked, with answers from BlueBay Grand Esmeralda staff and other travellers.
900 questions
Ask a question
Montreal, Canada

Hi folks,

I have a trip booked to the bluebaygrand for next month. have been reading the reviews here and an VERY worried. I'm even thinking of canceling my trip altogether due to concerns about the rooms/cleanliness, bathrooms and BUGS therein. I've viewed ALL the photos from TRAVELERS of the foregoing and it's clear this isn't a 5 star resort. Problem is, I already booked/

the NOLITOURS VIP package and might not be able to get a refund. In the meantime, could someone tell me if bugs are in the rooms? WHich rooms are cleanest and newest in the resort?

some photos show the rooms to be nice and clean. however there are some which clearly demonstrate mold, mildew, rusted towel racks in bathrooms, cracked fixtures (sinks/toilets etc) but the most distressing of all were the photos of sewage in the SINK! OMG, and other troublesome pics of guests who were severely bitten up by various creepy crawlies etc. some folks got sick too, another was robbed and another was accosted on the beach.

can someone please let me know where to stay in this resort, ie., which tower, what type of room, (standard deluxe suite etc) and which floor would have the cleanest and newest rooms ???

please HELP, I am really worried about traveling to the Bluebay. BTW, I have no plans to go to the beach and not interested in same (seems to be very dirty anyway).

Bonjour a tous,

Est-ce que quelqu'un(s) peut(vent) repondre a mes ?s concernant les chambres dans le BlueBay? J'ai deja reserve un forfait VIP chez Nolitours Transat et apres avoir lue des mauvaises commentaires sur ce siteweb, Je suis devenue tres inquiete!

Est-ce qu'il y'a une probleme dans les chambres avec des insectes ? plusieurs photos qui demontrent les chambres tres propres, mais il y'en a d'autres qui indiquent des problemes.

mauvaise entretien, salle de bain sale, insectes, ecc.

J'aimerais savoir quelles sont les meilleurs places de rester ici.

Quelle immeuble, quelle etage ??? Est ce qu'il y'a des chambres renovees recemment par exemple?

J'apprecierais vos conseils......bonne soiree

over a year ago
North Chicago, Illinois

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Questions? Get answers from BlueBay Grand Esmeralda staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“If you like the beach, ask for buildings one through five.”
 of 5 bubbles ChefFromwinnipeg, 16 Jan 2017 | Read review
“Upgrade to a room with a pool”
 of 5 bubbles Bella062706, 15 Jan 2017 | Read review
“Buildings 6,7 and 8 are about a 10 minute walk from beach.”
 of 5 bubbles AnthonyHamilton, 15 Jan 2017 | Read review
“We ask for the VIP experience its well worth the money. We are now Circleone members and enjoy the perks that comes with this membership.”
  • learning to snorkel in our private pool
  • just beautiful
  • Rob enjoying the pool.
  • Our furry little friend..
 of 5 bubbles penmate2017, 14 Jan 2017 | Read review
“All floors are loud - especially in the middle of the night when the partiers retire for the night”
 of 5 bubbles 673staceyg, 12 Jan 2017 | Read review
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