We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.
New! Find and book your ideal hotel on TripAdvisor — and get the lowest prices

BlueBay Grand Esmeralda

Show Prices
Book on TripAdvisor
Trusted partner. We work with to make your booking as easy as possible.
Secure payments. We use industry-leading practices to keep your information secure.
Enter dates for best prices
powered by PriceFinder
1 room
Check In Check Out
Please enter your travel dates to continue
Check Availability
Compare best prices from top travel sites
and 5 more sites!
Professional photos
BlueBay Grand Esmeralda
BlueBay Grand Esmeralda
Panoramas (3)
View Map
{"widget":{"name":"ibex_photo_carousel","template":"ibex_photo_carousel__widget","dust":{"nav_controls":"ibex_photo_carousel__nav_controls"},"moduleList":["handlers"],"divClasses":"prw_rup prw_ibex_photo_carousel","js":{"handlers":"(ta.prwidgets.getjs(this,'handlers'))"}},"scriptFlags":null,"containerClass":null}
Add Photo Write a Review

8,339 Reviews from our TripAdvisor Community

Traveller rating
Traveller type
Time of year
Language
  • More
Showing 6,110: English reviews
Regina, Canada
Reviewed yesterday NEW

The grounds are fabulous, the facility is clean and the food is as good as i have had in an all inclusive. On the downside the place feels a little neglected. We stayed for 10 days. On arriving the elevator at our end of the building was down. Over the 10 days it was never worked on and was still...

 Report
Helpful?
1Thank Docregina
Reviewed yesterday NEWvia mobile

We stayed on a 9 day from Toronto flying with West Jet. I had been considering this resort for years but for whatever reason always booked elsewhere. I am glad decided on the BBGE. The service was awesome, Ruperta from the beach buffet was the shinning star. She made every breakfast and lunch special. Angel and the crew at the...

 Report
Helpful?
1Thank Peggy W
Port Saint Lucie, Florida
Reviewed 2 days ago NEW

First time a Bluebay Resort. Have gone to Riveria Maya several times and this was by far the best. Artemio and Valura were our concierge and were spectacular. The ala cart restaurants were super and food was excellent all over the resort. Pool area was beautiful and was the beach. All the employees were so nice and friendly always with...

 Report
Helpful?
Thank nanny127
Frederic C, Hotel Manager at BlueBay Grand Esmeralda, responded to this review

Dear Nanny, How very nice of you to share your excellent review on tripadvisor. We aim to ensure our guests stay is as comfortable as possible and we are so glad to read that you and your significant other have relaxed vacation with us. We hope to serve you again in another occasion and thank you again for your kind...

Reviewed 2 days ago NEW

It was a smaller and more intimate resort. The pool area was absolutely beautiful and resort was right off the beach. The service here was 110%! I was having dinner at the french restaurant and requested for picante (hot sauce) so our waiter thought about it for a second and quickly left. It was about 10 mins before he came...

 Report
Helpful?
1Thank oo_cupcake
Frederic C, Hotel Manager at BlueBay Grand Esmeralda, responded to this review

Dear Friends, Thank you for your nice review. It is great to read that you had an excellent vacation with us, and we hope to have the opportunity to serve you and your family again in the near future. Thank you again and warm regards from all the staff of BlueBay Grand Esmeralda. Yours sincerely, Frederic Ceglarski Director Residente

somewhere
Reviewed 4 days ago NEW

- went back in a year ago, Dec 1-8, 2015 - Angel the manager at the Italian restaurant (promoted from the French 1) remembered me! - overall, loved it again - stayed in building 6, ground room - tremendous value, booked by by partner thru PC Travel/Air Canada for about $739cad/wk....somehow cheaper than last time with the worst CAD!

 Report
Helpful?
1Thank wuweee
Frederic C, Hotel Manager at BlueBay Grand Esmeralda, responded to this review

Dear Friends, Thank you so much for selecting BlueBay Grand Esmeralda and for your nice comments. We are glad to read that you enjoy your stay one more time, We are already waiting for your 3rd visit. See you soon Sincerely, Frédéric Ceglarski Director Residente

Montreal, Canada
Reviewed 5 days ago NEW

We were there for a week. 1st stay at this hotel but many trips before to Riviera Maya. Last trip in 2012. The beach is not what it used to be, very eroded and a lot of seaweeds. This was everywhere not just at the Bluebay. However, we had a great time. The rooms are clean. Sheets and towels are...

 Report
Helpful?
3Thank ccote1
Frederic C, Hotel Manager at BlueBay Grand Esmeralda, responded to this review

Dear friends from Montreal, Thank you for taking the time to write your great review on this website. We feel happy to read your comments and know that you spent a nice vacation in our resort. We will definitively work on your feedbacks. We look forward to serving you all in another occasion and thank you again for your perfect...

Halifax, Canada
Reviewed 5 days ago NEW

I went with my daughter in Nov 2016 Airport was a terrible experience as I was hastled by a man who would not take no for an answer! Don't buy a drink at the airport ! they were charging over 10usd each ..and with the CAD exchange it was not worth it..~~ buy a beer on the bus~~ our bus...

 Report
Helpful?
3Thank Kalena T
Frederic C, Hotel Manager at BlueBay Grand Esmeralda, responded to this review

Dear Kalena, How very kind of you to share your superb review with us. We aim to ensure our guests stay is as comfortable as possible and we are so glad to read that you enjoyed everything that BlueBay Hotels has to offer. Thank you again for your great comments and for selecting our resort among all the options in...

St. Catharines, Canada
Reviewed 6 days ago NEW

This was our 2nd trip to Blue Bay (Nov 5 to Nov 19 2016) and it was just as much fun as the first !! Everything top notch and nothing you could complain about. Food was great - only did buffet 2 nights rest at the ala carte restaurants and in town - never had any problems making reservations. The...

 Report
Helpful?
1Thank lynn c
Regina Beach, Canada
Reviewed 6 days ago NEW

Excellent time, the staff where very friendly and more then willing to go that extra mile for you, A special thank you to Augustin and Miriam the best severs in the whole resort. most definitely will be looking to going back in the future.

 Report
Helpful?
1Thank Robert S
Tacoma
Reviewed 1 week ago

The service was very good, We really enjoyed the stay, and the staff went out of their way to make sure that we were taken care of. The food in all of the restraints was excellent, as well as the drinks. We look forward to our next trip to Blue Bay Grand Esmerelda, in the very near future.

 Report
Helpful?
Thank Carl B

9,049 photos of this hotel

Traveller photos: See what travellers like you saw

Viewed
All Traveller Photos (8471)
Viewed
Pool/Beach Area (2154)
Viewed
Room/Suite (803)
Viewed
View from Room (222)
Viewed
Hotel & Grounds (1560)
Viewed
Dining (733)
Viewed
Family/Play Areas (73)
Viewed
Bathroom (131)
Viewed
Business Centre/Function Rooms (30)
Viewed
2:58
Videos (3)
Viewed
Other (2762)

TripAdvisor Photos: Professional photos exclusively commissioned by TripAdvisor

Viewed
All TripAdvisor Photos (555)
Viewed
Amenities (113)
Viewed
Beach (17)
Viewed
Deluxe Room with Garden View (53)
Viewed
Higher Level Deluxe Room with Garden View (58)
Viewed
Pool 1 (35)
Viewed
Pool 2 (43)
Viewed
Pool Suite with Garden View (91)
Viewed
Dining (79)
Viewed
The Hotel (66)

Management photos: Courtesy of the property manager

Viewed
All Management Photos (23)
Viewed
Pool/Beach Area (2)
Viewed
Room/Suite (1)
Viewed
Dining (1)
Viewed
Other (19)
Check In Check Out
Hotels you might also like...
Also consider these accommodations in or near Playa del Carmen
6.8 km away
The Reef Coco Beach
The Reef Coco Beach
#98 of 213 in Playa del Carmen
3,215 reviews
33.0 km away
Bel Air Collection Xpu Ha Riviera Maya
10.4 km away
IBEROSTAR Paraiso Del Mar
IBEROSTAR Paraiso Del Mar
#7 of 11 in Playa Paraiso
4,296 reviews
Show Prices
Show Prices
Show Prices
39.2 km away
Grand Palladium White Sand Resort & Spa
10.2 km away
Iberostar Paraiso Lindo
Iberostar Paraiso Lindo
#4 of 11 in Playa Paraiso
5,531 reviews
27.2 km away
Ocean Coral & Turquesa
Ocean Coral & Turquesa
#13 of 26 in Puerto Morelos
10,384 reviews
Show Prices
Show Prices
Show Prices

Amenities

Highlights
  • Pool
  • Room Service
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Beachfront
  • Bar/Lounge
  • Free Parking
  • Spa
  • Free Breakfast
  • Free High Speed Internet ( WiFi )
About the property
  • Beachfront
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Spa
  • Tennis Court
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
  • Minibar
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Paid Wifi
  • Paid Internet
Services
  • Room Service
  • Free Parking
  • Business Centre with Internet Access
  • Children Activities (Kid / Family Friendly)
  • Free Breakfast
  • Shuttle Bus Service
  • Airport Transportation
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Babysitting
Official Description (provided by the hotel)
Ideally located in an area of 445 acres in a prime position on the beach on the Riviera Maya, BlueBay Grand Esmeralda combines elegant Mayan features with contemporary design and a wide range of service to suit the most discerning traveller. BlueBay Grand Esmeralda provides a relaxed atmosphere for holiday makers. The hotel features 979 elegant and well-appointed rooms and suites with the option of a sea or garden view. ... more   less 

Additional Information about BlueBay Grand Esmeralda

Address: Carretera Federal Chetumal- Puerto Juarez km 300 | Camino a la Pileta, Playa del Carmen 77710, Mexico
Region: Mexico > Yucatan Peninsula > Quintana Roo > Riviera Maya > Playa del Carmen
Price Range: €154 - €533 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — BlueBay Grand Esmeralda 4*
Number of rooms: 979
Reservation Options:
TripAdvisor is proud to partner with BookIt.com, Booking.com, Expedia, Odigeo, Travelocity, Cancelon and Jetsetter so you can book your BlueBay Grand Esmeralda reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Blue Bay Esmeralda
Bluebay Grand Esmeralda Hotel
Blue Bay Grand Esmeralda Riviera Maya
Blue Bay Grand Esmeralda Mayan Riviera
Grand Esmeralda
Blue Bay Grand Esmerelda
Blue Bay Grand Esmeralda Resort
Blue Bay Grand Esmeralda Beach Resort Spa
Blue Bay Esmerelda
BlueBay Grand Esmeralda Riviera Maya, Mexico - Playa Del Carmen
Hotel Style:
#47 Top resorts Hotel in Playa del Carmen
#48 Luxury Hotel in Playa del Carmen
#54 Spa Hotel in Playa del Carmen
#62 On the Beach Hotel in Playa del Carmen
#80 Romantic Hotel in Playa del Carmen
Is This Your TripAdvisor Listing?
Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.
Claim Your Listing

Questions & Answers

Here's what travellers have asked, with answers from BlueBay Grand Esmeralda staff and other travellers.
828 questions
Ask a question
Montreal, Canada

Hi folks,

I have a trip booked to the bluebaygrand for next month. have been reading the reviews here and an VERY worried. I'm even thinking of canceling my trip altogether due to concerns about the rooms/cleanliness, bathrooms and BUGS therein. I've viewed ALL the photos from TRAVELERS of the foregoing and it's clear this isn't a 5 star resort. Problem is, I already booked/

the NOLITOURS VIP package and might not be able to get a refund. In the meantime, could someone tell me if bugs are in the rooms? WHich rooms are cleanest and newest in the resort?

some photos show the rooms to be nice and clean. however there are some which clearly demonstrate mold, mildew, rusted towel racks in bathrooms, cracked fixtures (sinks/toilets etc) but the most distressing of all were the photos of sewage in the SINK! OMG, and other troublesome pics of guests who were severely bitten up by various creepy crawlies etc. some folks got sick too, another was robbed and another was accosted on the beach.

can someone please let me know where to stay in this resort, ie., which tower, what type of room, (standard deluxe suite etc) and which floor would have the cleanest and newest rooms ???

please HELP, I am really worried about traveling to the Bluebay. BTW, I have no plans to go to the beach and not interested in same (seems to be very dirty anyway).

Bonjour a tous,

Est-ce que quelqu'un(s) peut(vent) repondre a mes ?s concernant les chambres dans le BlueBay? J'ai deja reserve un forfait VIP chez Nolitours Transat et apres avoir lue des mauvaises commentaires sur ce siteweb, Je suis devenue tres inquiete!

Est-ce qu'il y'a une probleme dans les chambres avec des insectes ? plusieurs photos qui demontrent les chambres tres propres, mais il y'en a d'autres qui indiquent des problemes.

mauvaise entretien, salle de bain sale, insectes, ecc.

J'aimerais savoir quelles sont les meilleurs places de rester ici.

Quelle immeuble, quelle etage ??? Est ce qu'il y'a des chambres renovees recemment par exemple?

J'apprecierais vos conseils......bonne soiree

over a year ago
North Chicago, Illinois
Winsford, England, United Kingdom
2 months ago

See all questions (828)

Questions? Get answers from BlueBay Grand Esmeralda staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Avoid building 5 - 9. you are a long way to the beach and some of the restaurants.”
 of 5 bubbles Docregina, 5 Dec 2016 | Read review
“buildings 6, 7 & 8, albeit the farthest from the ocean, with a smaller pool, restaurant and is quieter.”
 of 5 bubbles wuweee, 2 Dec 2016 | Read review
“Choose either pool or lobby depending on your preference for closeness”
 of 5 bubbles KalenaT, 1 Dec 2016 | Read review
“close to ocean/large pool is furthest away from lobby, restaurants, nightly entertainment. Rooms by smaller pool closer to these things.”
 of 5 bubbles lynnc137, 30 Nov 2016 | Read review
“Stay away from the first floor, as you will hear every drunk person that comes in late at night.”
 of 5 bubbles 63carlb, 29 Nov 2016 | Read review
5 of 5
Enter dates for best prices
Check In Check Out
Price Your Stay