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Traveller (420)
Room & Suite (130)
Dining (28)
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Overview
  • Excellent73%
  • Very good21%
  • Average4%
  • Poor1%
  • Terrible1%
Travellers talk about
AMENITIES
Free Wifi
Breakfast Available
Air Conditioning
Non-Smoking Hotel
Restaurant
Bar/Lounge
Concierge
3 Star Hotel
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Reviews (910)
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559
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34
10
7
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All reviewsrestaurant downstairsrestaurant carboncitoschose hotelthe hotel's restaurantquaint hotelbalcony roomado bus stationmexican charmperfect locationstreet noisehot waterrooftop barrestaurants and shopsbeach towelsfifth avenueceiling fanminute walk to the beach
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461 - 465 of 774 reviews
Reviewed 7 February 2012

I booked the Hotel Cielo because of the good reviews on Trip Advisor but unfortunately the hotel did not live up to its billing. Problems included the following: -I paid for a queen but got a double bed. -the hot water in the shower was...More

3  Thank sluffer
Response from HotelCielo, Owner at Hotel CieloResponded 10 February 2012

Thank you sluffer for taking the time to write your review. Please understand, your problem is not with us, unfortunately you booked through Expedia & had requested for queen size which had not been passed on to us, in addition, there are no price differences...More

Reviewed 7 February 2012

The owner was standing at the desk when we arrived, travel weary, just looking for a comfortable bed after so many hard, old, worn out one's in other hotels. I also wanted a beautiful place, and this hotel really filled the bill. It is truly...More

1  Thank Lovejoy2012
Response from HotelCielo, Owner at Hotel CieloResponded 11 March 2012

Thank you lovejoy2012 for taking the time to write your review . "The most comfortable hotel ! " , we like the title !!! We are delighted that you enjoyed your stay & that you were able to experience our warmth & charm that Cielo...More

Reviewed 2 February 2012

Love, love, love this place. We stayed here one night on a 3night visit to Mexico, (teary eyed that we didnt stay longer) and had such a great experience. Its so close to the beach, the rooms are clean and the beds are extremely comfortable.....More

1  Thank Sean M
Response from HotelCielo, Owner at Hotel CieloResponded 4 February 2012

Thank you SeanM for your review, and Yes! .....we like WOW !!!, it really make us feel great , it is then we realize that we are creating great vacation experiences for you & future guests. It is fantastic that you felt our warmth &...More

Reviewed 2 February 2012

Just stumbled upon El Cielo in Playa and could not have found better. The beds and pillows were the best we experienced while touring the Riviera and the hotel is only a rock's through away. The staff was very friendly and the room well priced....More

Thank Kathleen D
Response from HotelCielo, Owner at Hotel CieloResponded 4 February 2012

Thank you KathleenD for taking the time to write your review. We are delighted that you enjoyed your stay & had a great vacation experience. The beds are the best, it is quite hard to find a good quality mattress here, and especially 30 of...More

Reviewed 29 January 2012

Stayed here just recently for 7 days. The location is excellent right on 4th and 5th perfect walking distance to some of the better sections of the beach. Met the owner, Steve, who is taking a personal hand in the overall operation of the hotel...More

3  Thank Dustin H
Response from HotelCielo, Owner at Hotel CieloResponded 4 February 2012

Thanks Dustin H for your review. We really appreciate the kind words, especially the staff, we couldn't do it without them. Ahhhh.....the water coolers are a nice touch, we know you guys get thirsty at night & thanks for the comment about the beds, as...More

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About
Awards & Recognition
Certificate of Excellence
Amenities
Top amenities
Free High Speed Internet (WiFi)
Restaurant
Bar/Lounge
Hotel Amenities
Concierge
Multilingual Staff
Breakfast Available
Room amenities
Air Conditioning
Things to do
Restaurant
Bar/Lounge
Details
Price range
US$72 - US$165 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#37 Romantic Hotel in Playa del Carmen
Room types
Non-Smoking Rooms
Details
Price range
US$72 - US$165 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#37 Romantic Hotel in Playa del Carmen
Room types
Non-Smoking Rooms
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Traveller (420)
Room & Suite (130)
Dining (28)
Pool & Beach (14)
Business Centre & Event Rooms (3)
Family and Play Areas (2)
Questions & Answers
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Jordan M
13 February 2018|
Answer
Response from R8619UBlisag | Reviewed this property |
I’m not sure
0
Votes
Matt B
15 October 2017|
Answer
Response from HotelCielo | Property representative |
Thank you so much for your words! Every opinion of us is important. Thank you for your feedback and we hope to see you again soon!
0
Votes
Room Tips
"Best views from a balcony room.."
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"Book a room with a balcony overlooking the street for added charm."
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"Rooms on the upper floor away from the street and stairs are the most quiet. We slept very well in room 24."
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"I guess a room not facing the Main Street would be better."
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