We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.
See all 213 hotels in Playa del Carmen

Hotel Cielo

869 reviews
Save
Traveller (402)
Room & Suite (111)
Dining (27)
Overview
  • Excellent72%
  • Very good22%
  • Average4%
  • Poor1%
  • Terrible1%
Travellers talk about
Free Wifi
Air Conditioning
Non-Smoking Hotel
Restaurant
Bar/Lounge
Concierge
Rooftop Terrace
3.0 Star Hotel
All hotel details
{"containerClass":null,"containerAttributes":null,"widget":{"name":"ibex_photo_carousel","template":"ibex_photo_carousel__widget","moduleList":["handlers"],"divClasses":"prw_rup prw_ibex_photo_carousel","js":{"handlers":"(ta.prwidgets.getjs(this,'handlers'))"},"dust":{"nav_controls":"ibex_photo_carousel__nav_controls"}},"scriptFlags":null}
Reviews (869)Write a Review
There are newer reviews for Hotel Cielo
See the most recent reviews
Filter reviews
747 results
Traveller rating
536
162
32
10
7
Traveller type
Time of year
LanguageEnglish
More languages
536
162
32
10
7
Show reviews that mention
All reviewsrestaurant downstairsrestaurant carboncitoschose hotelado bus stationcharming hotelperfect locationmexican charmstreet noisehot watertwo blocksrestaurants and shopssmall hotelbeach towelsceiling fanfifth avenueminute walk to the beachferry to cozumel
FilterEnglish
Updating list...
461 - 465 of 747 reviews
Reviewed 2 November 2011

A very nice, mexican-authentic and cute hotel. Rooms and bathroom are clean, equipped with a TV, basic but with love to details. The staff makes the difference and is really helpful and friendly. We were there during a hurrican and manager and employees were all...More

6  Thank evemariah
Response from HotelCielo, Owner at Hotel CieloResponded 10 November 2011

Thank you Evemariah for Taking the time to write your review. We appreciate the kind words & yes the staff does make the difference, they have come along way & they really enjoy helping create a great vacation experience. They are the reason we are...More

Reviewed 28 October 2011

Beautiful , clean hotel. The owner and employees are kind and welcoming. Two min from the beach!And if that's not enough The hotel has a beach club where u can hang out for free!More

6  Thank Spectorit
Response from HotelCielo, Owner at Hotel CieloResponded 11 November 2011

Thank you Spectorit for your review. We are pleased that you enjoyed your stay with us & that you felt the warmth & charm that we have to offer. We especially appreciate the ,"Highly Recommended " heading, it's a great accomplishment for us. And I...More

Reviewed 26 October 2011

I went to Playa del Carmen for a vacation with a friend. This was a great and inexpensive hotel .. and very close to the beach. The service was great and the hotel was very clean and comfortable. I would definitely recommend!More

5  Thank Cord0036
Response from HotelCielo, Owner at Hotel CieloResponded 11 November 2011

Thank you Cord0036 for taking the time to write your review. You're right...we are a Great place to stay, we do have great service & we do have a great staff..... I told you I was going to bring back great customer service.....now only if...More

Reviewed 25 October 2011

We had an AMAZING time staying at this hotel. The staff were some of the friendliest and you could tell they really wanted to do anything they could to make our stay more enjoyable. The rooms were beautiful and extremely clean. Ours had a massive...More

5  Thank Hostel_FunkyMonkey
Response from HotelCielo, Owner at Hotel CieloResponded 11 November 2011

Thank you Salemk for your kind words. Beautiful, Perfect, Amazing.....these really are kind words & we now feel Amazing !!!! Thank you for noticing how genuine our warmth & charm is, not because we have to....because we sincerely care. Our staff is amazing & it...More

Reviewed 23 October 2011

Want to have a wonderfull stay in playa without paying too much? Then this is the hotel u should take! Excellent staff, very friendly and helpfull. Service is great and the rooms are very clean! The beach is on walking distence with very relaxing beds...More

6  Thank Houssain E
Response from HotelCielo, Owner at Hotel CieloResponded 26 October 2011

Hola HoussainE & thank you for your review. We appreciate your kind words & for your recommendation. I am glad everything worked out with your sister in Dubia & it was our pleasure to assist. We hope to see you in the future. Thank you...More

PreviousNext
19192939495150
Add Photo Photos
Traveller (402)
Room & Suite (111)
Dining (27)
Pool & Beach (14)
Hotel & Grounds (291)
Bathroom (17)
Business Centre & Event Rooms (3)
Family and Play Areas (2)
About
Awards & Recognition
Certificate of Excellence
Amenities
Top amenities
Free High Speed Internet ( WiFi )
Restaurant
Bar/Lounge
Hotel Amenities
Concierge
Multilingual Staff
Room amenities
Air Conditioning
Things to do
Restaurant
Bar/Lounge
Details
Price range
US$96 - US$328 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#37 Romantic Hotel in Playa del Carmen
Room types
Non-Smoking Rooms
Details
Price range
US$96 - US$328 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#37 Romantic Hotel in Playa del Carmen
Room types
Non-Smoking Rooms
Is This Your TripAdvisor Listing?
Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more. Claim Your Listing
Map
Satellite