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5/1/2018 6/1/2018
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    Hotel Cielo

    4th Street, Between 5th And 10th Ave., Playa del Carmen 77710, Mexico
    Lowest prices for your stay
    5/1/2018 6/1/2018
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    Traveller (402)
    Room & Suite (111)
    Dining (27)
    • Excellent72%
    • Very good22%
    • Average4%
    • Poor1%
    • Terrible1%
    Travellers talk about
    Free Wifi
    Air Conditioning
    Non-Smoking Hotel
    Rooftop Terrace
    Private Balcony
    Free Parking
    3.0 Star Hotel
    All hotel details
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    5 Jan6 Jan
    1 room, 2 adults, 0 children
    Standard Room

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    Standard Room

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    Write a ReviewReviews (869)
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    451 - 455 of 747 reviews

    Reviewed 14 December 2011

    After reading so many outstanding reviews before staying at Hotel Cielo for a week at the beginning on December, I feel like it's necessary to point out some things that were unfortunate surprises for us. Don't get me wrong there are many positive things too,...More

    7  Thank poolrunners
    Response from HotelCielo, Owner at Hotel CieloResponded 17 December 2011

    Thank you poolrunners for taking the time to write your your review. Our guests satisfaction is always our first concern. We wish you would have mentioned your concerns to our reception so we could of made your accommodations more comfortable. I would like to address...More

    Reviewed 7 December 2011

    My wife and 2 year old daughter and I were staying in Playa over night, in transit from Belize to our home. We were recommended a hotel on 5th. I walked several blocks and several blocks more to check out the hotel on 5th. The...More

    2  Thank Paula M
    Response from HotelCielo, Owner at Hotel CieloResponded 18 December 2011

    Thank you Paula M for your review. We are delighted that you & your family enjoyed your stay with us & had a chance to experience the warmth & charm that Hotel Cielo has to offer . And it is extremely rewarding to know you...More

    Reviewed 5 December 2011

    What more needs to be said? I've stayed here a few times and I'm never disappointed. 50% off those wonderful enfrijoladas at breakfast is icing on the cake!More

    3  Thank csf_in_pdc
    Response from HotelCielo, Owner at Hotel CieloResponded 18 December 2011

    Thank you cfs for taking the time to write your review. Well.... what more can I say, you said it all..... so short & sweet. Thank you for the kind words & we really appreciate the repeat business. We know Playa has many hotels to...More

    Reviewed 3 December 2011

    I went to cielo in nov with my wife and we spent one of our most incredible days! They gave us an upgrade because we were celebrating my birthday. We loved the rooms, they are nice and clean. The location is fantastic few steps from...More

    4  Thank mattewz66
    Response from HotelCielo, Owner at Hotel CieloResponded 5 December 2011

    Thank you mattewz66 for taking the time to write your review. We are delighted the you enjoyed your stay with us & that you felt we were Fantastic....we like to think so as well. We know you are on vacation, so we will always do...More

    Reviewed 28 November 2011

    Im from argentina and i stayed for 2 nights the first time, i liked the place, the rooms are nice and the guy at the reception so friendly and helpfull. I planed to spent couple days in cozumel because i love to dive. I arrenged...More

    5  Thank Jorge M
    Response from HotelCielo, Owner at Hotel CieloResponded 18 December 2011

    Thank you Jorge M for taking the time to write your review. We are more than delighted that you enjoyed your stay with us. We understand that in this world of ours, it is very hard to trust & have confidence, we know that all...More

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    Awards & Recognition
    Certificate of Excellence
    • Top amenities
    • Free High Speed Internet ( WiFi )
    • Restaurant
    • Bar/Lounge
    • Hotel Amenities
    • Concierge
    • Multilingual Staff
    • Room amenities
    • Air Conditioning
    • Things to do
    • Restaurant
    • Bar/Lounge
    • Price range
    • US$96 - US$328 (Based on Average Rates for a Standard Room)
    • Hotel class
    • Hotel Style
    • #37 Romantic Hotel in Playa del Carmen
    • Room types
    • Non-Smoking Rooms
    • Number of rooms
    • 18
    • Reservation Options
    • TripAdvisor is proud to partner with Orbitz, Hotels.com, Travelocity, Expedia, Hotwire, Booking.com, HostelWorld, Cheap Tickets, Cancelon, HotelQuickly and TripOnline SA so you can book your Hotel Cielo reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
    • Location
    • Mexico >
    • Yucatan Peninsula >
    • Quintana Roo >
    • Riviera Maya >
    • Playa del Carmen
    • Also Known As
    • Hotel Cielo Riviera Maya, Mexico - Playa Del Carmen
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    Traveller (402)
    Room & Suite (111)
    Dining (27)
    Pool & Beach (14)
    Hotel & Grounds (291)
    Bathroom (17)
    Business Centre & Event Rooms (3)
    Family and Play Areas (2)
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    Ask a question
    Questions & Answers
    Matt B
    9 October 2017|
    AnswerShow all 3 answers
    Response from signco1 | Reviewed this property |
    Yes there are tons of places on the beach and even more places along 5th street. The best place to eat in my opinion is at Hotel Cielo.
    Veronika G
    17 August 2017|
    AnswerShow all 3 answers
    Response from HotelCielo | Property representative |
    Hola! There are several parking lot options in surrounding blocks that are safe. They are a very short distance from us.
    Room Tips
    "We had a standard room and it was excellent"
    Read review
    "If you are sensitive to noise, maybe ask for a room in the back cause Playa del Carmen can get lively at..."
    Read review
    "Room 22 is interesting and has lots of windows. We loved it. The bed was not king size if that is important..."
    Read review
    "I've stayed in rooms on both the second and third floors and never had any problems with noise."
    Read review
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