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Traveller (430)
Room & Suite (131)
Dining (28)
Overview
  • Excellent73%
  • Very good21%
  • Average4%
  • Poor1%
  • Terrible1%
Travellers talk about
AMENITIES
Free Wifi
Breakfast Available
Air Conditioning
Non-Smoking Hotel
Restaurant
Bar/Lounge
Concierge
3 Star accommodation
All hotel details
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Reviews (919)
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780 results
Traveller rating
564
165
34
10
7
Traveller type
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LanguageEnglish
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564
165
34
10
7
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All reviewsrestaurant downstairsrestaurant carboncitoschose hotelthe hotel's restaurantquaint hotelbalcony roomado bus stationmexican charmstreet noiserooftop barhot waterrestaurants and shopsbeach towelsfifth avenueceiling fanminute walk to the beachferry to cozumel
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1 - 5 of 780 reviews
Reviewed 4 days ago

This architectural gem is set squarely in the midst of the tourist shop promenades and just a block from the beach, not to mention within walking distance of the bus station and ferry to Cozumel. The cozy atmosphere and in-house restaurant, filled with warm hospitality...More

Thank Raymond T
Reviewed 5 days ago via mobile

Loved this place, it has a lot going on for it. The people running go above and beyond to make sure that you have a pleasant stay. Loved having breakfast at Carbonsitos every morning. The only bad things about it was that there's no refrigerator...More

Thank Christian F
Response from HotelCielo, Owner at Hotel CieloResponded 4 days ago

Thank you for this beautiful review! These are the kind of reviews that we strive to receive! We are so glad that you and your family enjoyed your time with us. We certainly hope to see you on a future visit! Thank you for the...More

Reviewed 1 week ago

This is my third stay at the Hotel Cielo, as always we had an excellent recepcion, the room was clean and quiet and the new rooftop palapa is the perfect spot for a refreshing margarita. Is a sweet spot in the middle of the crowdy...More

1  Thank Rosa M
Response from HotelCielo, Owner at Hotel CieloResponded 1 week ago

Our best compliment ever is when we have repeat customers. We know that Playa is full of nice and new accomodations every day so when you tell us that you come back home to us, we are very honored. Thank you for writing this review...More

Reviewed 2 weeks ago via mobile

Cielo hotel is a nice clean hotel located close to everything a traveler needs. The room was nice with lots of windows therefore bright in the mornings. They have curtains. The sink however is next to the bed, separate from the bathroom. Washing your face...More

1  Thank mario7054
Response from HotelCielo, Owner at Hotel CieloResponded 2 weeks ago

Thank you so much for your review! The outside sink situation is common here in Mexico. It is somthing many forgeiners are not used to. We so appreciate the time you took to write this review for us. You touched on some very important points...More

Reviewed 4 weeks ago

Well, as a frequent traveller, you know how it is when you find a boutique hotel, in a downtown setting, that is just a few feet off the main drag but quiet and cozy so you sleep well but don't need a taxi to when...More

1  Thank Soho P
Response from HotelCielo, Owner at Hotel CieloResponded 4 weeks ago

Thank you for the time in writing this amazing review. We are so pleased you had such a great experience with us and thank you for the time you took to write this beautiful review.. Every review we can learn from since there are so...More

View more reviews
About
Awards & Recognition
Certificate of Excellence
Amenities
Top amenities
Free High Speed Internet (WiFi)
Restaurant
Bar/Lounge
Hotel Amenities
Concierge
Multilingual Staff
Non-Smoking Hotel
Breakfast Available
Room amenities
Air Conditioning
Things to do
Restaurant
Bar/Lounge
Details
Price range
US$72 - US$217 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#37 Romantic Hotel in Playa del Carmen
Room types
Non-Smoking Rooms
Details
Price range
US$72 - US$217 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#37 Romantic Hotel in Playa del Carmen
Room types
Non-Smoking Rooms
Add Photo Photos
Traveller (430)
Room & Suite (131)
Dining (28)
Pool & Beach (14)
Family and Play Areas (4)
Business Centre & Event Rooms (3)
Questions & Answers
Ask a question
Jaeger62
23 July 2018|
Answer
Response from HotelCielo | Property representative |
So sorry for the delayed answer. Tes it is safe , we are just 2 blocks away
1
Vote
Jordan M
13 February 2018|
Answer
Response from R8619UBlisag | Reviewed this property |
I’m not sure
0
Votes
Room Tips
"is perfect distance for the beach and the transportation center"
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"Depending on your needs the backside was perfect for me as I was there on business I needed a quiet place to..."
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"Best views from a balcony room.."
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"Book a room with a balcony overlooking the street for added charm."
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