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Hotel Cielo

876 reviews
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Traveller (405)
Room & Suite (111)
Dining (27)
Overview
  • Excellent72%
  • Very good22%
  • Average4%
  • Poor1%
  • Terrible1%
Travellers talk about
Free Wifi
Air Conditioning
Non-Smoking Hotel
Restaurant
Family Rooms
Bar/Lounge
Concierge
3.0 Star Hotel
All hotel details
Rooms
28 Jan29 Jan
|
1 room, 2 adults, 0 children
Standard Room
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Reviews (876)Write a Review
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All reviewsrestaurant downstairsrestaurant carboncitosrecommend hotelchose hotelthe hotel's restaurantquaint hotelbalcony roomado bus stationmexican charmperfect locationstreet noisehot watertwo blocksrestaurants and shopsbeach towelsceiling fanfifth avenue
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1 - 5 of 753 reviews
Reviewed 1 week ago

It was our first time staying at Cielo this past holiday season. The entire experience was perfect. Clean rooms, comfortable, spacious, talk about bang for your buck! The staff is beyond hospitable, and went above and beyond to accomodate our every need. Also, the fact...More

4  Thank Elan K
Response from HotelCielo, Owner at Hotel CieloResponded 1 week ago

Thank you for your kind words! We appreciate that you not only chose us but that you took the time to write this for us. With so many new places opening up here, it is important for people to know about us. We are glad...More

Reviewed 2 weeks ago via mobile

Hi I stayed for my first time at Hotel Cielo just off 5th Avenue. As a solo traveller I prefer to stay right on 5th Avenue to be right in the heart and soul of Playa Del Carmen. I have stayed on 5th Avenue about...More

3  Thank Dean N
Response from HotelCielo, Owner at Hotel CieloResponded 1 week ago

We truly appreciate the time and dedication you took to write this review. This review is special because it was so detailed. It is important for people to know that when traveling alone, the can feel safe here with us. You touched on many points...More

Reviewed 2 weeks ago

Really nice staff, clean rooms and bathrooms. It is right near the beach, but without any parking. With recommendations from the staff, though, we were able to find affordable parking nearby. This area of Playa del Carmen is very touristy, but if you are looking...More

2  Thank matwhoo
Response from HotelCielo, Owner at Hotel CieloResponded 2 weeks ago

Thank you for the time and courtesy of writing this review for us. There are many options of hotels here in Playa del Carmen so each review is very important for us. We truly are happy that you were able to stay with us and...More

Reviewed 2 weeks ago via mobile

Great location, 1 min walk to the beach, rooms were clean, staff could not be any nicer!! It was our daughters bday and we asked at the front desk for a place to buy a b-day cake. Not only did they recommend a place but...More

2  Thank Pattycake1981
Response from HotelCielo, Owner at Hotel CieloResponded 2 weeks ago

Thank you for the time in writing this review. We are so pleased you had such a great experience with us and for your daughter's birthday! Every review we can learn from since there are so many options for you to choose from in Playa...More

Reviewed 3 weeks ago via mobile

6 years later, I came back to Hotel Cielo. Last time I was here was with my friends, this time I spent 8 magical days with my fiancee. I can't believe how much this hotel has improved! While Playa del Carmen has grown and changed,...More

3  Thank thegreatmoo90
Response from HotelCielo, Propietario at Hotel CieloResponded 3 weeks ago

WOW! What a great review! This one stands out because you have been with us before and see the difference in how Playa has evolved over the years. We are so glad you thought to come back to us. Thank you for the time you...More

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About
Awards & Recognition
Certificate of Excellence
Amenities
Top amenities
Free High Speed Internet ( WiFi )
Restaurant
Bar/Lounge
Hotel Amenities
Concierge
Multilingual Staff
Room amenities
Air Conditioning
Things to do
Restaurant
Bar/Lounge
Details
Price range
US$109 - US$215 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#37 Romantic Hotel in Playa del Carmen
Room types
Non-Smoking Rooms, Family Rooms
Details
Price range
US$109 - US$215 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#37 Romantic Hotel in Playa del Carmen
Room types
Non-Smoking Rooms, Family Rooms
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Traveller (405)
Room & Suite (111)
Dining (27)
Pool & Beach (14)
Hotel & Grounds (294)
Bathroom (17)
Business Centre & Event Rooms (3)
Family and Play Areas (2)
Questions & Answers
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Matt B
9 October 2017|
AnswerShow all 3 answers
Response from signco1 | Reviewed this property |
Yes there are tons of places on the beach and even more places along 5th street. The best place to eat in my opinion is at Hotel Cielo.
1
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Room Tips
"steps to the ocean, amazing restaurant, clean, great AC, safe and secure, phenomenal hospitality"
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"We had a standard room and it was excellent"
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"If you are sensitive to noise, maybe ask for a room in the back cause Playa del Carmen can get lively at..."
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"Room 22 is interesting and has lots of windows. We loved it. The bed was not king size if that is important..."
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