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Hotel Cielo

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800 Reviews from our TripAdvisor Community

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Showing 690: English reviews
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Reviewed 6 days ago NEW

First time visiting Playa Del Carmen and decided to stay at Hotel Cielo based on a friends (Rich) recommendation. I am very glad I did, the location is 1 block from the beach and just off 5th avenue close to everything. The restaurant was an added bonus as the food and drinks were delicious. I would highly recommend this hotel...

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Helpful?
Thank Board4Fun
HotelCielo, Owner at Hotel Cielo, responded to this review

Thank you so much for this incredible review! We are so glad we could be the first hotel you stay in for your trip to Playa del Carmen! The details you shared with your TA peers help for those who do not know us to get to know us. We truly appreciate the time you took to write this and...

Reviewed 1 week ago via mobile

Travelling to Cozumel and happened in for breakfast...great food and good service. Before departing, used washroom facilities....pleasant surprise...incredible use of repurposed old piping, etc. In fact, so much so I encouraged one of my travelling companions to bring her phone camera if using the facilities! Very creative fixtures! As well, by chance, owner overheard my comments on creative "bano" and...

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Helpful?
Thank WigginsYQT
HotelCielo, Owner at Hotel Cielo, responded to this review

Thank you for writing this review of our bathrooms! Ha ha! Truly we do appreciate the time that you took to write this review for us. We are glad that you enjoyed our unique architecture and it was a pleasure to show you around our entire area. We hope the next time you will stay with us in Playa del...

Petrolia, California
Reviewed 3 weeks ago via mobile

Where to begin about all the wonderful things Hotel Cielo has to offer...first, I have to mention the authentic Mexican architecture, it is BEAUTIFUL! If you are looking for a mega resort with hundreds of rooms this is not the place (and in my opinion, why would you travel to Mexico and not have an authentic experience??) Hotel Cielo is...

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Helpful?
Thank Lostcoastgirl
HotelCielo, Owner at Hotel Cielo, responded to this review

Thank you for this extraordinary review! These are all the points that we work on to stand out from other resorts and hotels in the Playa del Carmen and Riviera Maya area. Our unique architecture is a break from the monotonous rooms in larger resorts. We work hard with our family (our staff) to make you feel like family so...

Valparaiso, Indiana
Reviewed 4 weeks ago

The owners and staff make you feel at home and the downtown location can't be beat. Their restaurant (Carboncitos) serves excellent food with attentive and friendly service. We'll most certainly be back!

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Helpful?
1Thank PhilBarone
HotelCielo, Owner at Hotel Cielo, responded to this review

You used our goal word..."home". That is what we want to be to all of our guests. This was ana amazing review you wrote and we thank you. Every one is very important to us! Thank you for mentioning Carboncitos too! We hope to see you again at both locations on your return to Playa del Carmen!

NW Indiana
Reviewed 4 weeks ago

Once again, a return to Playa warrants a stay at our favorite hotel. Hotel Cielo. It is small, quaint and the staff is more than accommodating. They will offer to upgrade you even if you don't request it. They bend over backwards to accommodate. When we had a screw up on our dates, the employee and the owner both worked...

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1Thank professionalscooper
HotelCielo, Owner at Hotel Cielo, responded to this review

Situations occur and it is so satisfying when we can help to make it all work out. We love that you cannot stay away. We are here for you and we want Hotel Cielo to feel like home to all of our guests. This was great feedback that we are accomplishing our goals! Thank you so much for the time...

Reviewed 4 weeks ago

My husband and I stayed here one night before going to cozumel. Nice hotel, cute, very helpful staff, and the restaurant was great. They even have good coffee. If we're in Playa del Carmen again, we'll stay here.

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Helpful?
Thank Julie P
HotelCielo, Owner at Hotel Cielo, responded to this review

It is always nice to get a review like this. Thank you for choosing us out of all of the options you have in Playa del Carmen. We appreciate the time you took in writing this for us. All reviews help to paint a picture of our ambiance to other TripAdvisor members. We hope you will try Playa del Carmen...

Reviewed 5 weeks ago via mobile

We recently had our third trip to this hotel and if and when we're back in Playa Del Carmen,We will be sure to stay here again. Each time we visited We had different rooms. Each room seems to have a different theme , with tasteful decor and always clean and cool. Front desk staff have always been extremely helpful and...

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Helpful?
Thank Roger D
HotelCielo, Owner at Hotel Cielo, responded to this review

Wow! We can't imagine a better review. Firstly, it is a great honor that you repeatedly come to stay with us. there are so many places to stay in Playa del Carmen and you keep coming back, thank you. Secondly, thank you for the mention about how each of our rooms is decorated differently. Not many people know this and...

Reviewed 5 weeks ago

Had a wonderful time during my stay at Hotel Cielo. The food was scrumptious, location was convenient, and the service was great! I would highly recommend this hotel to anyone staying in Playa Del Carmen.

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Helpful?
Thank Mirline L
HotelCielo, Owner at Hotel Cielo, responded to this review

We love that we were able to give you the whole package! It really means so much that you took the time to write and let others know of our location, service and Carboncitos, our restaurant! We certainly hope that you come back to Playa del Carmen and stay with us again.

Port Isabel, Texas
Reviewed 16 January 2017

We have travelled to Playa del Carmen previously so knew which area we wanted to stay. We also did not want an "all inclusive" resort. Throughout the booking process, the staff was extremely efficient, immediately answering all questions, confirming registration, arranged transport between the airport & hotel. Upon arrival, registration was flawless, room was ready and could not have been...

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Thank sailingspi
HotelCielo, Owner at Hotel Cielo, responded to this review

Wow! This is a great review to get! Thank you so much for your feedback to us and description for your TripAdvisor peers. You understand how important it is for us to have reviews and we thank you for taking the time to write this for us! We do strive to be different from the all-inclusives. We love the details...

Reviewed 15 January 2017 via mobile

I only stayed here for a night but the room was so wonderful I wish we could have stayed longer! The restaurant that's below the hotel is also amazing. Everyone was very friendly and helpful! I can't say enough nice things. I also attached a picture of the view from our room!

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Thank andrea n
HotelCielo, Owner at Hotel Cielo, responded to this review

It is great to hear that we make a good impression even with one night! We certainly hope that when you come back to Playa del Carmen you will come and stay with us longer! It is great you had time to enjoy Carboncitos, our restaurant. Thank you for taking the time in writing this review because we know it...

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Restaurant
  • Bar/Lounge
Things to do
  • Restaurant
  • Bar/Lounge
Room types
  • Non-Smoking Rooms
In your room
  • Air Conditioning
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
Services
  • Concierge
  • Multilingual Staff
  • Laundry Service
Official Description (provided by the hotel)
Hotel Cielo is a cute little boutique style hotel located steps to the beach, in the heart of the "Original Playa." Our rooms start as low as $69 per night, balcony rooms with Caribbean views start at $109. Come see why people rave about our incredible value, friendly service, comfortable rooms and Highly Rated restaurant,Carboncitos. 50% Off Breakfast Included only with Direct Hotel Booking. ... more   less 

Additional Information about Hotel Cielo

Address: 4th Street, Between 5th And 10th Ave., Playa del Carmen 77710, Mexico (Formerly Hotel Santa Barbara)
Region: Mexico > Yucatan Peninsula > Quintana Roo > Riviera Maya > Playa del Carmen
Price Range: €91 - €232 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Hotel Cielo 3*
Number of rooms: 18
Reservation Options:
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Also Known As:
Hotel Cielo Riviera Maya, Mexico - Playa Del Carmen
Hotel Style:
#26 Business Hotel in Playa del Carmen
#37 Romantic Hotel in Playa del Carmen
#39 Family Hotel in Playa del Carmen
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Questions & Answers

Here's what travellers have asked, with answers from Hotel Cielo staff and other travellers.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“book one of the 2 ocean facing rooms in the back”
 of 5 bubbles PhilBarone, 27 Jan 2017 | Read review
“I believe any room is here is a great choice.”
 of 5 bubbles professionalscooper, 27 Jan 2017 | Read review
“King with balcony offered great view of everything.”
 of 5 bubbles sailingspi, 16 Jan 2017 | Read review
“Book a room in back away from 5th ave.”
 of 5 bubbles Jen802, 31 Dec 2016 | Read review
“Balcony room is great”
 of 5 bubbles richkrawchuk, 9 Dec 2016 | Read review
5 of 5