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Magic Express Hotel

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Magic Express Hotel
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138 Reviews from our TripAdvisor Community

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Showing 26: English reviews
Fort Lauderdale, Florida
Reviewed 3 weeks ago via mobile

OMG not Magic at all, the air conditioner don't work I call the concierge name Monica and she send me a guy and he told me the air is working I told him look at me I'm sweating ... well nothing I can do, I told him who are you I'm the air conditioner technician... and he don't know how...

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Helpful?
Thank Monica K
guestservicemgcxprss, Guest Service at Magic Express Hotel, responded to this review

Dear Guest, We appreciate your visit and review in TripAdvisor. We have followed this situation since you first claimed it in our front desk. In general, there was a high occupation during the weekend you visit us. We have looked in other rooms and asked other guests about the AC situation; there were no further claims in different parts of...

Reviewed 13 June 2016

this hotel is alittle bit far from 5th Ave however it was afforable and it was nice, stuff very helpful. it was spring break when I went there and the prices were afforable. I would definaly go back to this hotel.

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Helpful?
Thank Jonathan V
mgmtmgcxprss, Gerente at Magic Express Hotel, responded to this review

Dear Jonathan V, We appreciate you have chosen us as your lodging option while visiting Playa del Carmen. We are as well thankful for your recommendation. We will be glad to welcome you again in the Magic Express Hotel in your next visit to Playa del Carmen. Sincerely, The Management

Playa del Carmen
Reviewed 23 March 2016

This hotel is a cross between a business class hotel and a boutique hotel. It has too much charm to be a business class hotel but the location makes it difficult to be anything but. The staff is excellent, friendly and bilingual.

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Helpful?
Thank puppyTio1
mgmtmgcxprss, Gerente at Magic Express Hotel, responded to this review

Dear puppyTio1: We apprecaite you have chosen us among other options for lodging in your last visit to Playa del Carmen. As well, we are thankful you took the time to let us know your opinion about our service in TripAdvisor. We are glad about your comments from our staff. This motivates us to keep improving our service. We hope...

Chula Vista, California
Reviewed 22 January 2016 via mobile

Very nice hotel right off the main highway. The people are very nice and they offer fresh water fountains right off the elevator on each floor which is nice if you need water for brushing your teeth or just get thirsty in the night. The continental breakfast is nice especially if you have kids but stay away from their regular...

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Helpful?
Thank brantdebbie
mgmtmgcxprss, Gerente at Magic Express Hotel, responded to this review

Dear brantdebbie: We appreciate you have stayed in your last visit at the Magic Express Hotel, as well as your review in TripAdvisor. We are glad to know your stay was acceptable. However we are aware that we must improve in other aspects. About the restaurant, we are sorry about the inconveniences that happened. We opened this service about 2...

London, United Kingdom
Reviewed 22 January 2016

Upon arrival at the hotel, my husband and I thought it was pretty basic, we didn’t like the ground floor room we were allocated, it didn’t have enough light, the curtain rail was broken. There was no fridge or a welcome bottle of water. The bathroom had poor lighting. The internet service is very poor; some evenings it did not...

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Helpful?
Thank KS_56_28
mgmtmgcxprss, Gerente at Magic Express Hotel, responded to this review

Dear Kati_56_28, We appreciate your stay at the Magic Express Hotel in your last visit to Playa del Carmen. We thank you as well your review in TripAdvisor. In order to keep low rates in comparison to other business hotels in Playa del Carmen, you may consider our service a little bit basic. However, we offer our guests purified water...

Springville, Utah
Reviewed 15 January 2016

this is not an all inclusive beach front resort, and your not paying for that here. Your paying for a good night sleep, modern, clean hotel with great beds and breakfast included. It is not close to the turistic spots, but not that far either.

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Helpful?
Thank Mike r
mgmtmgcxprss, Gerente at Magic Express Hotel, responded to this review

Dear jazzfam1, We appreciate your choice about having stayed at the Magic Express Hotel, as well as your review. We are glad we have fulfiled your expectations and keep working to offer our guests a better service every day. Have a nice day and hope to receive you again in your next visit to Playa del Carmen and La Riviera...

Reviewed 28 December 2015

This is the worst hotel I stayed in my entire life, after a 7 great nights at the Gran Mayan Resort, we desired to stay for a few more nights at the Playa del Carmen and booked at the Magic Express Hotel, when arriving to hotel they didn't greet you instead they gave a horrible look. I had never experienced...

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Helpful?
Thank Eugenio S
mgmtmgcxprss, Gerente at Magic Express Hotel, responded to this review

Dear Eugenio S: We appreciate your comments about your stay at the Magic Express Hotel. We are sorry you have had a bad experience when lodging with us. We will consider all the topics you have mentioned in the review to improve our service. Best regards, sincerely, The Management

Tromso, Norway
Reviewed 13 June 2013

Ok hotel. A littlebit far away from everything. Used like 30 minutes to go to the beach and to sentrum. Cost like 50 peso with taxi to the beach or sentrum. The room was okei, two big beds. Air condition was a littlebit to noisy i think. No minibar. The swimmingpool was nothing to brag about. Breakfast was toast, yoghurt,...

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1Thank FrkRose
Boston, Massachusetts
Reviewed 23 February 2013

We stayed at Magic Express for a single night. Our rooms were on the 1st floor (basement level). Although relatively clean, they were simple and rather bare. We had some minor issues flushing the toilet in our room. The hotel is located across the highway from the main Playa Del Carmen area and it is a bit of a walk...

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Helpful?
Thank shs_boston
Kansas City, Missouri
Reviewed 15 November 2010

This hotel was clean and quiet for our week long stay. While making our trip arrangements, I chose this hotel because in the pictures the hotel looks very new and clean and looking at the map it didn't seem that far from the beach and fifth avenue. The Positives: Hotel staff were friendly. Rooms were clean and quiet. Breakfast wasn't...

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Helpful?
Thank Jamie M

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Amenities

Highlights
  • Pool
  • Restaurant
  • Free High Speed Internet ( WiFi )
  • Free Breakfast
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
About the property
  • Non-Smoking Hotel
  • Wheelchair Access
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
Room types
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
Internet
  • Free High Speed Internet ( WiFi )
  • Free Internet
Services
  • Free Breakfast
  • Meeting Rooms
  • Shuttle Bus Service
  • Airport Transportation
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
Official Description (provided by the hotel)
The Magic Express Hotel offers you accommodation for business and pleasure travelers, not far away from the thrilling atmosphere from Playa del Carmen. It is located few blocks away from the main Street at Playa del Carmen, the famous "Quinta Avenida" (5th Avenue). From the main highway Cancun-Tulum, which takes you directly to Cancun International Airport (55 km), it is easy to access to the hotel facilities. Plaza Las Americas, one of the most important shopping centers in the city, is just 1.5 Km away. The 98 bedrooms in the building are equipped with Cable TV, telephone, air conditioning, free access to the WiFi Network, hair dryer, iron and iron board by request. Safe box is also available with additional cost. Continental breakfast is included in the rate. You can find as well a bar where you can enjoy alcoholic and non-alcoholic including snacks. Conference and events rooms are available at request for a capacity for up to 80 attendees. During the day you may want to spend your free time at the Beach Club, where you can redeem a bargain by showing the hotel's room access card. Additional info: swimming pool, gym public PC with Internet (additional charge $), bell-boy, late check-out ($ additional charge per hour, if available), early check-in if possible due to occupancy, luggage storage, ice machine. ... more   less 

Additional Information about Magic Express Hotel

Address: Carretera Cancun-Chetumal Km 291, esquina calle 54 norte, Playa del Carmen 77710, Mexico
Region: Mexico > Yucatan Peninsula > Quintana Roo > Riviera Maya > Playa del Carmen
Price Range: €41 - €156 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — Magic Express Hotel 2.5*
Number of rooms: 98
Reservation Options:
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Also Known As:
Magic Express Hotel Playa Del Carmen
Magic Express Playa Del Carmen
Magic Express Hotel Riviera Maya, Mexico - Playa Del Carmen
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Questions & Answers

Here's what travellers have asked, with answers from Magic Express Hotel staff and other travellers.
3 questions
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Questions? Get answers from Magic Express Hotel staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Ask for rooms on the top floors, rooms on the ground floor are extremely noisy”
 of 5 bubbles KS_56_28, 22 Jan 2016 | Read review
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