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Hotel Riu Palace Riviera Maya

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Hotel Riu Palace Riviera Maya
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5,144 Reviews from our TripAdvisor Community

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Showing 3,841: English reviews
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Bavaro, Dominican Republic
Reviewed yesterday NEW

Rooms are bright with all you need for comfort. They are cleaned every day to a high standard. Having a fridge and spirit dispenser in your room we found to be beneficial after a day on the beach it was nice to chill on the balcony with a long cool drink . As it was our golden wedding we were...

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1Thank Elizabeth S
Midwest
Reviewed yesterday NEW

We had a fabulous vacation at this resort. The staff is amazing and attentive, the food is great and the atmosphere cannot be beat. We didn't see a lot of over consumption of alcohol although it was readily available, thus no loud obnoxious drunks to contend with. Public bathrooms are not available on the beach and are scarce in Playa...

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2Thank FromBadgerState
Hamilton, Canada
Reviewed 2 days ago NEW

More than a vacation - relaxation. Rooms are beautiful, clean and luxurious. Many restaurants. Food was amazing everywhere. Drinks were as well. Pools are terrific, beach was okay, not the best for swimming, Fully stocked kitchen so light meals could be prepared. Grocery store on site and was reasonable. Nice shops. Could use a bit more night life.

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3Thank barberkim411
East Coast USA
Reviewed 2 days ago NEW

We had so much fun at this resort. It is beautiful, the food was great, and the service was the best. I was surprised by some of the negative reviews of the animation team. We thought they were really entertaining, especially "Ricky Bobby". We liked the beach barbecue, the ice cream and chilled mango carts at the pool. The ship...

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2Thank 1sttriptorome
Windsor, Canada
Reviewed 3 days ago NEW

This was our third visit to this wonderful resort. It was a perfect stay for us. We love the charm of the beautiful Mexican decor. The resort is beautiful. The staff are exceptional from Thalia at the front desk to Uriel and Xavier providing drink service on the beach. We cannot say enough kind words to describe these wonderful people....

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3Thank 6620JD
Byron, Illinois, United States
Reviewed 4 days ago NEW

Overall, we very much enjoyed our stay at the Riu. We came with several friends and had a wonderful time hanging out together. The Riu is about a 20 minute walk from Playa del Carmen. There is a lot of shopping in town, plus you can catch the ferry to Cozumel. We had room 114, which is basically as close...

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2Thank Lori S
Reviewed 4 days ago NEW

The staff here cannot be beat. Everyone was so friendly and helpful. No matter what you did, there was someone around with a smile and a willingness to assist you. The property is lovely. It is a smaller resort with tile, so if locomotion is an issue, this is the place to go. The rooms are nice, but every day...

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2Thank Karen C
NY
Reviewed 4 days ago NEW

The backdrop and atmosphere is palatial and grand. The many pools are comforting and the beach is so beautiful. Our stay took us to paradise for an extended weekend that took all the stress of everyday life away. This stay was extra special and we'd like to thank Omar, Esteban, Mario, Juan for their unending energy in getting the crowd...

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1Thank WorldExplorersNy
london
Reviewed 5 days ago NEW

we stayed there for my birthdays celebration in december, weather was great and hotel is very nice like all premium Riu hotels, rooms area big and clean, restaurants are very good food with a lot of choice, fish and meat and seafood, very good choice of fruits included strawberries and raspberries, service very good, drinks great, cava for breakfast and...

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1Thank Solnishko A
Chicago, Illinois
Reviewed 6 days ago NEW

We enjoyed our stay here immensely. The service can not be beat! The men and women work very very hard, and do so with huge smiles all day long. Tip: Bring about 100 singles for tipping. Trust me... There is a lot going on at the pool, as stated in another review. BUT...you can get up and walk to another...

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3Thank kelley65

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Amenities

Highlights
  • Pool
  • Room Service
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Beachfront
  • Free Parking
  • Bar/Lounge
  • Spa
  • Free High Speed Internet ( WiFi )
  • Breakfast included
About the property
  • Beachfront
  • Wheelchair Access
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Spa
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
  • Minibar
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Room Service
  • Free Parking
  • Children Activities (Kid / Family Friendly)
  • Breakfast included
  • Dry Cleaning
  • Meeting Rooms
  • Business Centre with Internet Access
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Babysitting

Additional Information about Hotel Riu Palace Riviera Maya

Address: Av Xaman-Ha Mza 9 y 10 Lote 1 Int.Fracc. | Fase II Solidaridad, Playa del Carmen 77710, Mexico
Region: Mexico > Yucatan Peninsula > Quintana Roo > Riviera Maya > Playa del Carmen
Price Range: €278 - €516 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Hotel Riu Palace Riviera Maya 4*
Number of rooms: 400
Reservation Options:
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Also Known As:
Riu Palace Riviera Maya Hotel Playa Del Carmen
Riu Riviera Maya
Hotel Riu Palace Riviera Maya Mexico - Playa Del Carmen
Hotel Style:
#21 Top resorts Hotel in Playa del Carmen
#28 Spa Hotel in Playa del Carmen
#28 Romantic Hotel in Playa del Carmen
#29 Luxury Hotel in Playa del Carmen
#29 Family Hotel in Playa del Carmen
#29 On the Beach Hotel in Playa del Carmen
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Questions & Answers

Here's what travellers have asked, with answers from Hotel Riu Palace Riviera Maya staff and other travellers.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“A garden view”
 of 5 bubbles 58elizabeths, 25 Feb 2017 | Read review
“Rooms closer tiio the main pool require less walking.”
 of 5 bubbles barberkim411, 24 Feb 2017 | Read review
“If you have mobility issues please ask for a ground floor room.”
 of 5 bubbles 6620JD, 23 Feb 2017 | Read review
“We had room 114, which was right by the pool area. We thought it was a perfect location and not overly loud.”
 of 5 bubbles LoriS224, 22 Feb 2017 | Read review
“Don't get a room that faces south in the first 1/3 of the southern wing. It faces an AC system and is too loud to sit out on your balcony.”
 of 5 bubbles N9248RIkarenc, 22 Feb 2017 | Read review
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