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Hotel Riu Palace Riviera Maya

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5,055 Reviews from our TripAdvisor Community

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Showing 3,781: English reviews
champaign
Reviewed yesterday NEW

We have been to other RIU's, but this one is by far the best that we have been to. The employees were all very happy and helpful. The food was good with lots of choices. Rooms were very comfortable. The only bad part was dealing with APPLE VACATIONS when we were scheduled to leave. Have always used APPLE, NEVER AGAIN....

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Thank countrybumpkins
Toronto, Canada
Reviewed 2 days ago NEW

This hotel was very accommodating for room selection at the front desk when asked for a better views. Food selection was incredible, each night was something different and the head chef always had some type of special. never not enough to eat and if you have a sweet tooth look out...the desert stations are mouthwatering. You can always leave the...

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2Thank AJLAROCK
Launceston, United Kingdom
Reviewed 2 days ago NEWvia mobile

I don't normally wax lyrical about a hotel but I have to say I would recommend this hotel/resort to anyone. The decor, room, facilities, food and entertainment, we just couldn't fault it! Before we arrived I had read some slightly negative reviews about the hotel but I am not sure how these people came to those conclusions. Of course everyone...

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3Thank simonowens54
Hillsboro, Illinois
Reviewed 3 days ago NEW

First time staying at this resort. Have been to numerous other resorts in Cancun and Riviera Maya and this is by far the best we have stayed at with all things considered. Food and service was great and the property fabulous.

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3Thank paulkg04
Philadelphia, Pennsylvania
Reviewed 4 days ago NEW

Beautiful resort on the beach and walking distance into Playa del Carmen. I would recommend walking into town and taking a cab back it's only 7 to 8 dollars. The food at this resort was the best of any all-inclusive I have ever been to. Great beach and huge pool with swim up bar very friendly staff I will definitely...

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2Thank Philadelphia B
Philadelphia, Pennsylvania
Reviewed 4 days ago NEW

All of the staff we interacted with were friendly and did everything they could do to keep us happy. They always made sure to ask if you needed a drink of any kind when we sat by the pool or on the beach. The waiters at the 3 restaurants we went to along with the waiters at the buffet were...

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2Thank varthasn
Milwaukee, Wisconsin
Reviewed 5 days ago NEW

My sister and I stayed here for 6 nights. We absolutely loved it! The hotel is stunning. We both were taken back when we walked in for the first time. They welcomed us with a drink and smiling faces. Our check in process was a bit lengthy but they figured it out. Our room was a 'garden' view. We chose...

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3Thank sngamm
Royal Oak, Michigan
Reviewed 5 days ago NEWvia mobile

My wife, 2 year old son, and my self joined my in-laws for a weeks long vacation here. Upon reading some not so great reviews I was very interested to see what we were in for as I know some people here on TA are completely too picky and complain. To my surprise this place exceeded my expectations and delivered...

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3Thank NlCK_THE_GREEK
Rochester Hills, Michigan
Reviewed 6 days ago NEWvia mobile

We have visited several resorts in this area but this is first time staying at a RIU. I read good reviews about this and since we were to have children in our group I booked this location. The resort needs to be updated the air in our room did not work well and the bed was terrible. The positives were...

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Thank mkrm426
RiuHotelsandResorts, Online Reputation Manager at Hotel Riu Palace Riviera Maya, responded to this review

Dear guest, Many thanks for taking the time to give us such honest and detailed feedback. We are committed to give all our guests a warm welcome from the moment they arrive at our resort. We regret that your stay at our hotel did not fulfil your conception in general. Our policy is to make every attempt to please and...

Canada
Reviewed 6 days ago NEW

Visited the hotel for a week in November, great weather, clean resort and the very best beach ever!! We have stayed at many all- inclusive resorts and this was our 5th stay at a Riu resort, 1st time at this property! Rooms were clean but dated, fridge stocked each day, room was quiet overall and beds average. We don't spend...

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1Thank TLTravel

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Amenities

Highlights
  • Pool
  • Room Service
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Beachfront
  • Free Parking
  • Bar/Lounge
  • Free High Speed Internet ( WiFi )
  • Breakfast included
  • Spa
About the property
  • Beachfront
  • Wheelchair Access
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Hot Tub
  • Spa
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
  • Minibar
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Room Service
  • Free Parking
  • Children Activities (Kid / Family Friendly)
  • Breakfast included
  • Dry Cleaning
  • Meeting Rooms
  • Business Centre with Internet Access
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Babysitting

Additional Information about Hotel Riu Palace Riviera Maya

Address: Av Xaman-Ha Mza 9 y 10 Lote 1 Int.Fracc. | Fase II Solidaridad, Playa del Carmen 77710, Mexico
Region: Mexico > Yucatan Peninsula > Quintana Roo > Riviera Maya > Playa del Carmen
Price Range: €295 - €527 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Hotel Riu Palace Riviera Maya 4*
Number of rooms: 400
Reservation Options:
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Also Known As:
Riu Palace Riviera Maya Hotel Playa Del Carmen
Riu Riviera Maya
Hotel Riu Palace Riviera Maya Mexico - Playa Del Carmen
Hotel Style:
#20 Top resorts Hotel in Playa del Carmen
#28 Spa Hotel in Playa del Carmen
#28 Romantic Hotel in Playa del Carmen
#29 Luxury Hotel in Playa del Carmen
#29 On the Beach Hotel in Playa del Carmen
#29 Family Hotel in Playa del Carmen
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Questions & Answers

Here's what travellers have asked, with answers from Hotel Riu Palace Riviera Maya staff and other travellers.
369 questions
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Questions? Get answers from Hotel Riu Palace Riviera Maya staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“rooms towards the pool would be quieter at night, or ones not facing the court yard.”
 of 5 bubbles countrybumpkins, 18 Jan 2017 | Read review
“mid floor mid way to the beach is best for sound and access higher floor means more stairs”
 of 5 bubbles AJLAROCK, 17 Jan 2017 | Read review
“Upgrade to Courtyard view and ask for room by the pool.”
 of 5 bubbles paulkg04, 16 Jan 2017 | Read review
“1st floor (not bottom) facing back was good for us as was quiet.”
 of 5 bubbles varthasn, 15 Jan 2017 | Read review
“Third floor rooms give an excellent view, request to face the plaza or pool area.”
 of 5 bubbles NotableGuitars, 13 Jan 2017 | Read review
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