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Hotel Riu Palace Riviera Maya

Certificate of Excellence
26/06/2017 27/06/2017
1 room 2 adults 0 children
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Hotel Riu Palace Riviera Maya
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5,343 Reviews from our TripAdvisor Community

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Showing 3,967: English reviews
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Toronto, Canada
Reviewed yesterday NEW

The hotel was amazing, the rooms where a bit outdated but all Riu Palace are the same. When we did the booking we originally requested high floor rooms, and rooms facing the ocean, in addition it was my birthday the same day as we checked into the room. When we arrived to the hotel they did not have any of...

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Helpful?
Thank Adrian R
United States
Reviewed yesterday NEW

Luxurious resort in a stunning location. Spacious rooms. Attentive and friendly staff. Excellent selection of restaurants and tasty quality meals. Nothing we would change. I would rate six stars if possible. Hghly recommended.

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Thank azmeyerhouse
A TripAdvisor Member
Level Contributor
3 reviews
3 hotel reviews
10 helpful votes
Reviewed yesterday NEWvia mobile

This resort is amazing. Its one of the best ive been in Mexico! Lots of great entertainment at night for kids and adults. Amazing amount of space here, you never have to wait for anything. Someone is always there to bring you a coffee. Or napkin or anything you need. 24/7 service! The rooms are beautiful and spacious. The beach...

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Thank A TripAdvisor Member
Reviewed 2 days ago NEWvia mobile

First have to say that I searched and searched and read review AFTER review of just about every resort up and down riviera maya from the $700/week ones to the $6000/week ones.... THIS IS REALLY A GREAT RESORT!!! I'll make it short but worth the read... BUFFET-"DON MANOLO"- 4/5 NIGHTS ARE GREAT... menu changes daily so some nights will be...

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Thank Anthony M
Cornwall
Reviewed 2 days ago NEWvia mobile

Third RIU in Playacar we've stayed in and we liked the 'Mexican' decor throughout. We had a courtyard room on the second floor nearer the pool end and this was great apart from one evening when people on the next balcony decided to play music ultra loud. That's the way some things go! My husband cut his foot on some...

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2Thank cala2502
Barrow-in-furness
Reviewed 2 days ago NEW

This is an excellent hotel, staff are superb and friendly. Ideally located The food and drink is excellent. special thanks to Claudia round the pool. We did change rooms while there and it was no bother. Only downside and I'm being petty is that the evening entertainment wasn't great every night for a star.

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1Thank Phil T
Scottsdale, Arizona
Reviewed 3 days ago NEW

Stayed at this resort last week for 7 nights. I've stayed and several other Riu's in Playa including the Palace Mexico. I knew going in that this is an older resort so I already had my expectations set to expect an older facility. An older facility it is but, service was overall good (with exception of one BIG issue). The...

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Thank rizan22
Reviewed 6 days ago NEW

We checked in early and left our bags in our friends room. We asked to be together and were told that we were on the floor above our friend. Not true. They were on ground level and we were on the 3rd floor. Anyway, we could live with that. However, after checking into our room and taking a shower, all...

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4Thank JML637
RiuHotelsandResorts, Online Reputation Manager at Hotel Riu Palace Riviera Maya, responded to this review

Dear guest, Thank you for taking the time to give us your feedback and for expressing your concerns. As a service minded hotel chain, it is disappointing to hear that you encountered inconveniences in our property as mentioned in your review and that it caused your holiday to be less enjoyable. We apologize for any inconvenience that this may have...

California, Norco
Reviewed 1 week ago

Had a great time December 19-23, 2016. Traveled with family group of 7 age from 14-80. Everyone had great time. Beach was amazing, pool bar service was awesome. Loved the beach BBQ everyday and pool activities. Lobby bar gal made great bloody marys for morning. Rooms could be a bit updated but overall loved this hotel will definitely go back....

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1Thank sunbunny1
Chicago, Illinois
Reviewed 1 week ago

We were very pleased at check in as this is an attractive resort. We had requested connecting rooms when we booked so that we could be connected with our daughters and told that they were on a first come first serve basis. However, the front desk receptionist advised during check in that the resort does not have connecting rooms. Oh...

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3Thank mil23843
RiuHotelsandResorts, Online Reputation Manager at Hotel Riu Palace Riviera Maya, responded to this review

Dear guest, Thank you for choosing our hotel and for taking the time to share your experience with us. We regret that we were not able to accommodate your request on arrival for the booking you have done through a travel agency but we would like to affirm that upgrades and room requests are always subject to availability. At the...

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26/06/2017 27/06/2017
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Amenities

Highlights
  • Pool
  • Room Service
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Beachfront
  • Free Parking
  • Bar/Lounge
  • Spa
  • Breakfast included
  • Free Internet
About the property
  • Beachfront
  • Wheelchair Access
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Spa
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
  • Accessible rooms
In your room
  • Air Conditioning
  • Minibar
Internet
  • Public Wifi
  • Free Internet
Services
  • Room Service
  • Free Parking
  • Children Activities (Kid / Family Friendly)
  • Breakfast included
  • Dry Cleaning
  • Meeting Rooms
  • Business Centre with Internet Access
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Babysitting
Official Description (provided by the hotel)
* The hotel Riu Palace Riviera Maya is located directly on the white, sandy beach of the Playacar residential estate, along with the Riu Palace Mexico, Playacar, Riu Yucatan and the ClubHotel Riu Tequila hotels. The 400 spacious and elegant junior suites are set in the 3-storey main building, with its delightful architectural style and surrounded by extensive tropical gardens. * Next Village / Location Playa del Carmen 2.0 km approx. * Next City Cancún 60.0 km approx. * Airport Cancún International Airport (CUN) 55.0 km approx. * Main Building 3 floors 400 rooms * Accepted Credit Cards: MasterCard, Visa ... more   less 

Additional Information about Hotel Riu Palace Riviera Maya

Address: Av Xaman-Ha Mza 9 y 10 Lote 1 Int.Fracc. | Fase II Solidaridad, Playa del Carmen 77710, Mexico
Region: Mexico > Yucatan Peninsula > Quintana Roo > Riviera Maya > Playa del Carmen
Price Range: €247 - €508 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Hotel Riu Palace Riviera Maya 4*
Number of rooms: 400
Reservation Options:
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Also Known As:
Riu Palace Riviera Maya Hotel Playa Del Carmen
Riu Riviera Maya
Hotel Riu Palace Riviera Maya Mexico - Playa Del Carmen
Hotel Style:
#21 Top resorts Hotel in Playa del Carmen
#28 Romantic Hotel in Playa del Carmen
#29 Family Hotel in Playa del Carmen
#29 Spa Hotel in Playa del Carmen
#30 Luxury Hotel in Playa del Carmen
#31 On the Beach Hotel in Playa del Carmen
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Questions & Answers

Here's what travellers have asked, with answers from Hotel Riu Palace Riviera Maya staff and other travellers.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Ask for a room that is facing the inside of the courtyard”
ROTKO2016, 24 May 2017 | Read review
“Select a room facing the inner court yard for a scenic view of the beautiful gardens and swimming pool.”
azmeyerhouse, 24 May 2017 | Read review
“ask for pool or walkway/ fountains view, not garden”
PhilT792, 23 May 2017 | Read review
“we took the cheapest offer, since staying in the room was not an option”
81andresv, 16 May 2017 | Read review
“Get to the beach/pool early, people like to camp at the beach/pool chairs all day.”
nickbU5170VH, 15 May 2017 | Read review
5 of 5
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Prices are for 1 room, 2 adults
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