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Hotel Riu Palace Riviera Maya

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Traveller (6932)
Pool & Beach (1574)
Room & Suite (819)
Overview
  • Excellent65%
  • Very good24%
  • Average7%
  • Poor2%
  • Terrible2%
Travellers talk about
“sports bar”(398 reviews)
“don manolo”(77 reviews)
AMENITIES
Free Internet
Free Parking
Breakfast included
Air Conditioning
Beachfront
Pool
Non-Smoking Rooms
4 Star accommodation
All hotel details
Additional information
Offers from Hotel Riu Palace Riviera Maya
Special Offer: Receive 500 free points
Hotel deals
Offers from Hotel Riu Palace Riviera Maya
Special Offer: Receive 500 free points
Hotel deals
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Reviews (5,985)
Filter reviews
4,350 results
Traveller rating
2,576
1,149
377
148
100
Traveller type
Time of year
LanguageEnglish
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2,576
1,149
377
148
100
Show reviews that mention
All reviewssports bardon manolospecialty restaurantspalm treescourtyard viewfusion restaurantmusty smellmake reservationsother resortsgated communitylobsterriviera mayainfinity poolmain buffetentertainment staffhotel is beautifulplenty of chairs
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1 - 5 of 4,350 reviews
Reviewed 1 week ago via mobile

We have just returned from two weeks at this hotel. Its staff deserve every one of the 5 stars! The staff in the buffet restaurant and Mexican restaurant are excellent. Our particular favourites were Gerardo (El Gato) and Mendez. Our room housekeeper , Maribel was...More

5  Thank Shades100
Hotel's Favourite
Reviewed 5 June 2018

Travelled as a couple to this hotel may 2018 for 11 nnigts. This was our second visit we stayed in 2011. Location. Excellent. Shops, couple of bars 5 mins away, playa del carmen 25 min walk. Other riu hotels nearby.set in nice gated surroundings. The...More

6  Thank ggnome999
Reviewed 1 week ago via mobile

Just wanted to say thanks to all at the Riu Palace Riviera Maya, for a relaxing & high quality fortnight in Playacar. Ok a few of the room fixtures may have been a little tired, but this was generally lost in the eye pleasing colonial...More

Thank Dave S
Reviewed 1 week ago

Returned on 7th August after spending ten nights at this hotel. This is our second stay - our first visit was nearly eight years ago. The staff, especially the bar staff and the lovely gentlemen who see to our refreshment needs on and off the...More

Thank Evelyn W
Reviewed 1 week ago via mobile

I stayed for a week with my husband and 4 year old daughter and the Riu exceeded all of my expectations. I was skeptical of the Cancún area due to the spring break reputation. After this visit I’m completely sold on the region and we’ll...More

4  Thank Alyssa S
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About
Awards & Recognition
Certificate of Excellence
Amenities
Top amenities
Pool
Room Service
Restaurant
Fitness Centre with Gym / Workout Room
Beachfront
Free Parking
Free Internet
Bar/Lounge
Spa
Breakfast included
Hotel Amenities
Room Service
Free Parking
Children Activities (Kid / Family Friendly)
Wheelchair Access
Breakfast included
Dry Cleaning
Meeting Rooms
Business Centre with Internet Access
Laundry Service
Concierge
Banquet Room
Multilingual Staff
Conference Facilities
Babysitting
Room amenities
Air Conditioning
Refrigerator in room
Minibar
Things to do
Pool
Restaurant
Fitness Centre with Gym / Workout Room
Bar/Lounge
Spa
Hot Tub
Outdoor pool
Details
Price range
US$231 - US$621 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#20 Family Hotel in Playa del Carmen
#28 Romantic Hotel in Playa del Carmen
#30 Top resorts Hotel in Playa del Carmen
#41 Spa Hotel in Playa del Carmen
#43 Luxury Hotel in Playa del Carmen
#44 On the Beach Hotel in Playa del Carmen
Room types
Suites, Non-Smoking Rooms, Family Rooms, Accessible rooms
Details
Price range
US$231 - US$621 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#20 Family Hotel in Playa del Carmen
#28 Romantic Hotel in Playa del Carmen
#30 Top resorts Hotel in Playa del Carmen
#41 Spa Hotel in Playa del Carmen
#43 Luxury Hotel in Playa del Carmen
#44 On the Beach Hotel in Playa del Carmen
Room types
Suites, Non-Smoking Rooms, Family Rooms, Accessible rooms
Add Photo Photos
Traveller (6932)
Pool & Beach (1574)
Room & Suite (819)
Dining (602)
Family and Play Areas (118)
Amenities (39)
Business Centre & Event Rooms (27)
Questions & Answers
Ask a question
Precious_JW
19 August 2018|
Answer
Response from allenKGranadahills | Reviewed this property |
Well, it depends on the age of children, Hotel has a small pool and play area for small children , if you kids are older the resort has many activities for them through the day like volleyball, table Tennis, soccer game on... More
0
Votes
tony d
16 August 2018|
AnswerShow all 3 answers
Response from southwind61 | Reviewed this property |
Hi, you can't smoke in any enclosed spaces including your room but you can smoke on your balcony and they do have a outside smoking section by the theater for the nighttime shows and outside most doors
1
Vote
Gecko911
8 August 2018|
Answer
Response from Allansgirl158 |
No it does not have an Italian. The playacar has one.
1
Vote
Room Tips
"Choose a room which faces the garden(s) that are adjacent to the outside walkway at centre of the hotel."
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"Bottom floor near beach"
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"Hallways very noisy at night, so pick a room as far away from reception as possible."
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"Pool view over the plaza"
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