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Fairmont Mayakoba

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Fairmont Mayakoba
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3,567 Reviews from our TripAdvisor Community

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Showing 2,666: English reviews
Parker, Colorado
Reviewed 7 March 2016

My husband and I spent one week here in Feb 2016; it was a reward trip from his company. We had looked at the hotel online, but still weren't exactly sure what to expect - are the hotel rooms right on the rivers? what are the rivers like? etc. This is an older property, and that shows in the wear...

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Helpful?
3Thank Susan C
DennisClark, General Manager at Fairmont Mayakoba, responded to this review

Dear Susan C, Thank you for sharing your comment about your stay and the resort. We do our best to get as many people as possible into one of our many river view rooms, though this is not always possible. We are glad you found the staff accommodating and appreciate your comments on the restaurants. On your next visit, you...

Reviewed 7 March 2016 via mobile

This trip was amazing. This hotel is gorgeous and the beds are very comfy. There are lots of activities to do, and the staff are very hospitable and friendly. They go above and beyond to ensure your needs are met. The bar tenders were all very knowledgeable on tequilas, and the food has been amazing. The staff was also very...

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Helpful?
1Thank Christina M
Jorge C, Director of Food & Beverage at Fairmont Mayakoba, responded to this review

Dear Christina M, Thank You very much for taking the time to write this review. It is very important for us at Fairmont Mayakoba to have your valuable opinion. We are very glad you enjoy your stay with us and also that You like the great culinary offerings we have. We are very conscious about the new trends in nutrition,...

Ottawa, Canada
Reviewed 6 March 2016

My wife and I had the pleasure of staying at the Fairmont Mayakoba for five nights in February. Mayakoba is a large property on which there are 3 hotels (soon to be four), the Fairmont being one of them. We had a wonderful stay, thanks to the attentive polite staff, impeccably maintained grounds, exceptional restaurants and our suite with its...

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Helpful?
1Thank erikjh
DennisClark, General Manager at Fairmont Mayakoba, responded to this review

Dear Erikjh, It was a pleasure to have you and your wife with us and that you took the time to explore the entire resort. This is, indeed, a special place and we are happy to hear you took full advantage of it. We hope to see you again. Regards, Dennis Clark, GM

London, United Kingdom
Reviewed 6 March 2016

My wife and I have recently returned to the UK after a week's stay at the Fairmont Mayakoba in Mexico. It was our first trip away without our kids and we went to celebrate my wife's 40th birthday. Overall we had a fantastic holiday and the hotel and staff went out of their way to ensure everything was perfect. Prior...

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Helpful?
3Thank lozdanbuys
Jorge C, Director of Food & Beverage at Fairmont Mayakoba, responded to this review

Dear lozdanbuys, Thank You very much for taking the time to write this review. It is very important for us at Fairmont Mayakoba to have your valuable opinion. Juan is a fantastic person, he is very inspirational for all of us. I am very happy Juan succeeded in turn your vacations in to such a treasurable memory. We are very...

Woodland Park, New Jersey
Reviewed 6 March 2016 via mobile

Unbelievable experience! I was blown away with the amenities, the service and the food. The reason I'm writing this review is to highlight the people who make it special without them this is just another place. Their are two people who really stood out to me. La Laguna restaurant employees Raul and Andrea. By the second day Andrea greeted me...

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3Thank ariv4623
Jorge C, Director of Food & Beverages at Fairmont Mayakoba, responded to this review

Thank You very much for taking the time to write this review. It is very important for us at Fairmont Mayakoba to have your valuable opinion. We are very glad you enjoy your stay with us and also that You like the great culinary offerings we have. Raúl and Andrea are both fantastic. They really love what they do, always...

Charlotte, North Carolina
Reviewed 5 March 2016

This place was top notch and it truly lived up to its expectations! The staff at every level made you feel special and welcomed. The restaurants and the food were always perfect. We will be back again !

Review collected in partnership with Fairmont Hotels & Resorts
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Helpful?
2Thank 201billyp
Silvia L, Guest Relations Manager at Fairmont Mayakoba, responded to this review

Dear 201billyp: Thank you for giving us a perfect rating from your experience at Fairmont Mayakoba! We are very happy to know you enjoyed our welcoming service and food experience! Don't hesitate to contact us to help you plan your next trip with us! We'll be happy to make special arrangements for your return! Sincerely, Silvia Luevano Fairmont President's Club...

Reading, Pennsylvania
Reviewed 5 March 2016 via mobile

Beautiful resort. Very quiet and relaxing. Rooms are great. Had a great massage at the spa. Drinks and food are great. The resort is Very close to Playa Del Carmen. Cute town to shop with good restaurants.

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Helpful?
2Thank Penny O
DennisClark, General Manager at Fairmont Mayakoba, responded to this review

Dear Penny O, Thank you for taking the time to share your feelings about the resort and your time here We are glad you enjoyed the hotel and spa. We hope to see you again. Regards, Dennis Clark, GM

Reviewed 4 March 2016 via mobile

We came for a business convention and decided to stay an extra few days to unwind after. Our experience far exceeded our expectations. At the lobby bar, we asked Alexander, about some items my niece and nephew (they were born in Mexico) wanted from Mexico. He went the extra mile, he offered and bought for us all the items I...

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1Thank Maria H
Stuart M, Director of Sales at Fairmont Mayakoba, responded to this review

Dear Maria H Thank you for your feedback, and it is always appreciated when you mention one of our colleagues by name so we can share the positive feedback with them directly. We will be sure to let Alexander know how appreciated his acts were. We are pleased that your experience was so positive, and hope you will return to...

Jackson, Mississippi
Reviewed 4 March 2016

Loved our company trip to Mayakoba! Felt more like pleasure. I want to go back, RIGHT NOW. Food, amenities, rooms, service...I could go on and on about how over the top Fairmont Mayakoba was/is. Rated the best place to work in all of Mexico and you can tell by their staff. It felt more like you were at someone's personal...

Review collected in partnership with Fairmont Hotels & Resorts
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2Thank guink2016
Jorge C, Director of Food & Beverages at Fairmont Mayakoba, responded to this review

Dear guink2016, Thank You very much for taking the time to write this review. It is very important for us at Fairmont Mayakoba to have your valuable opinion. We are very glad you enjoy your stay with us and also that You like the great culinary offerings we have. Our purpose every day is exactly that, make You feel FAMILIA...

Philadelphia, Pennsylvania
Reviewed 4 March 2016

Hotel was clean, staff was friendly, and food and atmosphere were awesome! I would definitely recommend everyone who travels to Riviera Maya stay here. My wife was planning our next trip before we even left!

Review collected in partnership with Fairmont Hotels & Resorts
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Helpful?
1Thank Cschulz8
Karla E, Dir. Rooms Division at Fairmont Mayakoba, responded to this review

Thank you for the wonderful review Cschulz8, It's always such a pleasure to know when we get things right. Please have your wife contact me so we can plan your next trip! Best regards from Riviera Maya, Karla

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Amenities

Highlights
  • Pool
  • Room Service
  • Beachfront
  • Fitness Centre with Gym / Workout Room
  • Restaurant
  • Spa
  • Bar/Lounge
  • Free High Speed Internet ( WiFi )
GreenLeadersPlatinum level
About the property
  • Beachfront
  • Wheelchair Access
Things to do
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Restaurant
  • Spa
  • Bar/Lounge
  • Hot Tub
  • Golf course
  • Tennis Court
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
  • Accessible rooms
In your room
  • Air Conditioning
Internet
  • Free Internet
  • Public Wifi
  • Paid Wifi
  • Free High Speed Internet ( WiFi )
Services
  • Room Service
  • Business Centre with Internet Access
  • Children Activities (Kid / Family Friendly)
  • Airport Transportation
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Babysitting
Official Description (provided by the hotel)
The 45 acre Fairmont Mayakoba, Riviera Maya, a AAA 5 Diamond Award property, boasts 401 rooms and suites, including a collection of beach and lagoon casitas, offering guests extraordinary views of the grounds. Guests at Fairmont Mayakoba can take advantage of several recreational activities on property including exploring nature trails on foot or BMW bikes, scenic boat tours on lanchas through crystal clear canals, sunbathing on the soft white-sand beach or at one of the property's several pools, non-motorized watersports (kayaks and catamarans), outdoor tennis and paddle courts, golfing on the renowned El Camaleon golf course (host to the only official PGA TOUR event in Mexico), lessons at the Jim McLean Golf School or being pampered with signature Mayan treatments at the luxurious Willow Stream Spa. Children and teens have a space just for them at the Discovery Club or at the Teens Room by Sony PlayStation(R). Fairmont Mayakoba's commitment to the environment has earned the resort several awards and accolades including a seal of verification by Rainforest Alliance. ... more   less 

Additional Information about Fairmont Mayakoba

Address: Carretera Federal Cancun | Km 298, Solidaridad, Playa del Carmen 77710, Mexico
Region: Mexico > Yucatan Peninsula > Quintana Roo > Riviera Maya > Playa del Carmen
Price Range: €200 - €737 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Fairmont Mayakoba 5*
Number of rooms: 401
Reservation Options:
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Also Known As:
Fairmont Mayakoba Hotel Playa Del Carmen
Fairmont Hotel Playa Del Carmen
Fairmont Playa Del Carmen
Mayakoba
Playa Del Carmen Fairmont
Fairmont Mayakoba Riviera Maya, Mexico - Playa Del Carmen
Hotel Style:
#3 Green Hotel in Playa del Carmen
#5 Spa Hotel in Playa del Carmen
#6 Luxury Hotel in Playa del Carmen
#7 On the Beach Hotel in Playa del Carmen
#22 Family Hotel in Playa del Carmen
#22 Romantic Hotel in Playa del Carmen
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Questions & Answers

Here's what travellers have asked, with answers from Fairmont Mayakoba staff and other travellers.
184 questions
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4 months ago

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Questions? Get answers from Fairmont Mayakoba staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“231 was quiet and spacious”
AMO308, 20 Apr 2017 | Read review
“Casitas with canal view were beautiful”
padams17, 20 Apr 2017 | Read review
“All the rooms are special and the bathrooms are great!!”
jorgemotero, 19 Apr 2017 | Read review
“I loved my room and waking up to look at the lagoon. The bathrooms are like your own private spa”
458billys, 17 Apr 2017 | Read review
“Rooms facing the ocean are the best or the rooms facing one of the many canals”
sotero49, 17 Apr 2017 | Read review
5 of 5