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Fairmont Mayakoba

4,474 reviews
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Traveller (3354)
Room & Suite (894)
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Overview
  • Excellent78%
  • Very good15%
  • Average4%
  • Poor2%
  • Terrible1%
Travellers talk about
“la laguna”(331 reviews)
“el puerto”(180 reviews)
“las brisas”(78 reviews)
Free Wifi
Parking
Breakfast Buffet
Air Conditioning
Beachfront
Pool
Non-Smoking Hotel
5.0 Star Hotel
All hotel details
Offers from Fairmont Mayakoba
Offers & Announcements: Luxury Inclusive Package
Rooms
5 Mar6 Mar
|
1 room, 2 adults, 0 children
Standard Room
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Reviews (4,474)Write a Review
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831 - 835 of 3,288 reviews
A TripAdvisor Member
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Reviewed 23 January 2017 via mobile

Had an absolutely wonderful vacation at the Fairmont Mayakoba. The hotel and facilities are gorgeous. I can't wait to come back for more great food! Every meal had was wonderful, from breakfast and modern Mexican Meals at La Laguna to incredibly fresh seafood at Brisas...More

1  Thank A TripAdvisor Member
Response from Jorge C, Director of Food and Beverage at Fairmont MayakobaResponded 10 February 2017

Dear Lady / Sir, Thank You very much for taking the time to write this review. It is very important for us at Fairmont Mayakoba to have your valuable opinion. We are very glad you enjoyed your stay with us and also that You liked...More

Reviewed 23 January 2017

We had a fantastic stay in Fairmount! It's a wonderful place, with great facilities and perfect service! We loved the food, and a special thank you to Eric de Maeyer and Demian Cruz who made us delicious meals and gave us a great tour of...More

1  Thank Constance_MBS
Response from Jorge C, Director of Food & Beverage at Fairmont MayakobaResponded 10 February 2017

Dear Constance_MBS, Thank You very much for taking the time to write this review. It is very important for us at Fairmont Mayakoba to have your valuable opinion. We are very glad you enjoyed your stay with us and also that You liked the great...More

Reviewed 23 January 2017

The Fairmont Mayakoba exceeded our expectations. The overall appears of the resort is breath taking. The lagoons setting was beautiful - and the bike trails was a nice addition. We had a beach front Casita and out butler was Ricardo Bahena. Please ask for him...More

1  Thank applelandpc
Response from AgustinPoot, Quality Manager at Fairmont MayakobaResponded 10 February 2017

Dear applelandpc: At Fairmont Mayakoba, we are completely grateful for the time you invested writing this comment. All this great team feels grateful and motivated to read your words. It is very glad to know that everything you experienced during your stay with us could...More

Reviewed 23 January 2017

My wife, daughters, and myself couldn't have asked for a better stay. We stayed in one of the Beachfront Master Suites. It is situated right on the beach with private plunge pool. The perfect beach front setting. The food and overall service was top notch....More

1  Thank sel t
Response from AgustinPoot, Quality Manager at Fairmont MayakobaResponded 10 February 2017

Dear sel t: Thank you very much for the time invested in making this publication. We appreciate your having stayed with us. Your comments give us complete satisfaction, knowing that we fulfill our mission. We will share your comments with all the staff at this...More

Reviewed 22 January 2017

We spent 4 days of the resort. Food:Our first night we had drinks/food at the lobby bar. The service was above average. The food was just ok. Our second day there we had breakfast at the las brizas. The buffet was amazing and it was...More

4  Thank paty d
Response from AgustinPoot, Quality Manager at Fairmont MayakobaResponded 10 February 2017

Dear paty d: This is a great review, about your experience at Fairmont Mayakoba. We apologize for the inconvenients during your stay with the Restaurants Services. The service should be at the same excellence level in all the hotel areas. According to your comments we...More

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About
Awards & Recognition
Travellers' Choice
2018 Winner
GreenLeaders Platinum level
Certificate of Excellence
Amenities
Top amenities
Room Service
Beachfront
Fitness Centre with Gym / Workout Room
Restaurant
Spa
Free High Speed Internet ( WiFi )
Pool
Bar/Lounge
Hotel Amenities
Room Service
Business Centre with Internet Access
Children Activities (Kid / Family Friendly)
Airport Transportation
Dry Cleaning
Meeting Rooms
Laundry Service
Concierge
Banquet Room
Multilingual Staff
Conference Facilities
Babysitting
Room amenities
Air Conditioning
Refrigerator in room
Things to do
Fitness Centre with Gym / Workout Room
Restaurant
Spa
Pool
Bar/Lounge
Hot Tub
Golf course
Tennis Court
Heated pool
Adult pool
Outdoor pool
Details
Price range
US$259 - US$945 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#3 Green Hotel in Playa del Carmen
#6 Spa Hotel in Playa del Carmen
#8 Luxury Hotel in Playa del Carmen
#8 On the Beach Hotel in Playa del Carmen
#15 Family Hotel in Playa del Carmen
#22 Romantic Hotel in Playa del Carmen
Room types
Suites, Non-Smoking Rooms, Family Rooms, Accessible rooms
Details
Price range
US$259 - US$945 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#3 Green Hotel in Playa del Carmen
#6 Spa Hotel in Playa del Carmen
#8 Luxury Hotel in Playa del Carmen
#8 On the Beach Hotel in Playa del Carmen
#15 Family Hotel in Playa del Carmen
#22 Romantic Hotel in Playa del Carmen
Room types
Suites, Non-Smoking Rooms, Family Rooms, Accessible rooms
Add Photo Photos
Traveller (3354)
Room & Suite (894)
Pool & Beach (731)
Dining (337)
Amenities (78)
Family and Play Areas (30)
Business Centre & Event Rooms (5)
Questions & Answers
Ask a question
bruno1417
15 February 2018|
Answer
Response from Isamu T | Property representative |
Hello Bruno, Thank you for your interest in Fairmont Mayakoba. We do have Beach area Casitas with queen beds. Please provide us with your contact details in order to give you all the detailed information in reference to the... More
0
Votes
bg5621
14 February 2018|
Answer
Response from Isamu T | Property representative |
Good morning, Thanks for choosing Fairmont Mayakoba. If you provide us with your reservation details, we will be glad to request the assignation at the 600's casitas.
1
Vote
bg5621
14 February 2018|
Answer
Response from miltonhernandez2 |
Dear bg5621, please contact our Concierge Desk directly, you will find our email on the official web page directly, we are more than glad to assist you with any pre-arrival arrangements you will like to make. Plenty of... More
0
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Room Tips
"Beachfront is fabulous"
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"No suite upgrades were available when we checked in"
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"The beach casitas"
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"splurge for the beach front area"
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