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Fairmont Mayakoba

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3,160 Reviews from our TripAdvisor Community

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Showing 2,346: English reviews
Fresno, California
Reviewed 8 October 2015

Amazing Property! Truly a memorable experience. Staff treats you like a king. I would recommend the shrimp quesadillas out by the pool. Golfing at the Cameleon golf course was breathtaking (the only PGA golf course in Latin America)

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Helpful?
2Thank robertmQ64DU
Fairmont M, Public Relations Manager at Fairmont Mayakoba, responded to this review

Gracias RobertmQ64DU for recommending us! Our Chefs are very happy to hear you enjoyed the shrimp quesadillas--they are truly delicious! Sincerely, Beatriz Fuentes Public Relations Fairmont Mayakoba

New York City, New York, USA
Reviewed 8 October 2015

Another unremarkable resort that benefits from great marketing campaigns. Large, commercial and lacking character. It feels like Disney World and there's nothing particularly Mexican about this resort. Rooms are nice and new - but could easily be in South Carolina rather than Mexico. The beach is poor to mediocre at best. Not the white sand, clear water most expect when...

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Helpful?
2Thank Michael T
Fairmont M, Public Relations Manager at Fairmont Mayakoba, responded to this review

Dear Michael T, Thank you for your taking the time to write a review. We have read every comment, and are surprised to hear you didn't find our property unique. The development of Mayakoba took over 25 years--we have been open for nine years only--and the preservation of the local flora and fauna was key then and continues to be...

Dallas, Texas
Reviewed 7 October 2015

we have stayed 3 nights at Fairmont Moyakoba last weekend, this is an amazing resort with beautiful white sand beach, lagoon, tropical plants, not just A beach hotel. The resort is huge so they provide very frequent golf cart transportation between room, beach, restaurants, depending on where your room is, you could walk to places as well. We tried all...

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Helpful?
1Thank OhYa
Fairmont M, Public Relations Manager at Fairmont Mayakoba, responded to this review

Dear OhYa, Thank you for your review! Our low-rise Casita-style accommodations offer seclusion and an opportunity to immerse yourself in the tropical forest or any of the five ecosystems in Mayakoba. We are happy to hear you enjoyed your stay! Sincerely, Beatriz Fuentes Public Relations Fairmont Mayakoba

New York City, New York
Reviewed 7 October 2015

I recently stayed at the Fairmont Mayakoba for ILTM and the service was exceptional! From the Room Attendants to the General Manager, the hospitality was outstanding. Specifically the assistance from the Guest Service Agent, Angel Garcia! He went above and beyond with his level of service & professionalism and was extremely patient. What a great asset to the Fairmont Mayakoba...

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Helpful?
2Thank LTG1986
Fairmont M, Public Relations Manager at Fairmont Mayakoba, responded to this review

Dear LTG1986, Thank you for your review. Angel has received your comments, and needless to say, we are recognizing him for a job well done! Sincerely, Beatriz Fuentes Public Relations Fairmont Mayakoba

Chicago, Illinois
Reviewed 7 October 2015

The hotel is beautiful and well cared for. Its location is great as it is close to Tulum, Xcaret and many of the activities. They have an excellent breakfast buffet. I would definitely stay there again. The only draw back is the beach is a little small and the waves are small. Good for small children.

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Helpful?
1Thank Wil W
Fairmont M, Public Relations Manager at Fairmont Mayakoba, responded to this review

Dear Wil W, Thank you for taking the time to write a review. Our Culinary Team is pleased to hear you enjoyed the new breakfast buffet! Sincerely, Beatriz Fuentes Public Relations Fairmont Mayakoba

Grand Cayman
Reviewed 6 October 2015 via mobile

The property and staff were all top notch. Wifi worked amazing, which is important to me. All the restaurants on property are good. Particularly the beach restaurant Brasis. The property is quite remote and doesn't allow you to walk to anything due to the remoteness. They charged to use the gym... Other draw back is after 3 days I am...

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Helpful?
1Thank Ladyo345
Fairmont M, Public Relations Manager at Fairmont Mayakoba, responded to this review

Dear Ladyo345, Thank you for your review. There is a lot to do in Mayakoba and in the destination. We have Tequila and Mescal tasting sessions, new watersports, a new coral reef restoration program, voluntourism activities, spa, golf, kayaking, boat tours...and more. We will be happy to design an activity plan to suit your preferences next time you visit us!...

Dallas, Texas
Reviewed 6 October 2015

The Fairmont Mayakoba was perfect! Upon check in we were upgraded, complimentary upgrades are the norm for them so I have been reading. The service was always amazing *with exception to larger pool area, and the food was delicious. This location has everything anyone could want, and more. The rooms were nicely appointed and the staff was always there with...

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4Thank galofmanycities
Fairmont M, Public Relations Manager at Fairmont Mayakoba, responded to this review

Dear Galofmanycitie, Thank you sincerely for such a detailed review. We have discussed every aspect internally, including your feedback about the service at our main pool area. We look forward to welcoming you again in the near future for another memorable stay! Beatriz Fuentes Public Relations Fairmont Mayakoba

Reviewed 4 October 2015 via mobile

No need to search any further, You have found the hotel you should stay at. This hotel is great, food is amazing, pools are nice and big, rooms are nice and we were upgraded for free. The service is so polite and kind. Ignore the bad reviews they are just picky people, the hotel is great. The man at the...

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5Thank Lngtraveler123
FairmontMYK, Executive Assistant at Fairmont Mayakoba, responded to this review

Dear Lndtraveler123. Thank you very much for your kind comments. We have extended your comments to all our Lobby attendants, they are always ready to assist our guests. We are glad to hear you enjoyed the non-motorized watersports, we are continuously adding more equipment and activities. We appreciate your opinion and look forward to welcoming you again soon. Sincerely, Leticia...

Monterrey, Mexico
Reviewed 3 October 2015

we decided to come back this year, we found a new complete experience, we had the chance to discover new details about the hotel, my first recomendation is take again the boat trip all along the manglars, there are two boats, one for the hotel and the other you can visit the other hotels and complete experience, the hotel offers...

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Helpful?
3Thank Felix A
FairmontMYK, Asistente Ejecutiva Direccion General at Fairmont Mayakoba, responded to this review

Dear Felix A. Thank you very much for taking the time to write such a detailed review, and for giving us such valuable comments. We will certainly consider your recommendation about offering bikes for women, we will check with the manufacturer to see if it is possible the next time we order new bikes. We are glad to hear that...

Frisco, Colorado
Reviewed 2 October 2015

We attended a family wedding at this resort over the Labor Day weekend. Everything was wonderful from the upgraded rooms to the Casitas, with special touches like unlimited bottled water, fresh flowers in the bathrooms, and the lush jungle setting, to the pools, the restaurants, the consistent transportation around the large resort by cart, the free bikes, and the beach...

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Helpful?
2Thank jshafroth
FairmontMYK, Executive Assistant at Fairmont Mayakoba, responded to this review

Dear Jshafroth, Thank you, thank you, thank you so much for your comments and for recommending us. It makes us very happy to hear that you had a memorable stay with us and that every member of your family enjoyed their vacation. We have shared your comments with all colleagues, congratulating them for a job well done. Sincerely, Leticia Lastra...

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Room Service
  • Beachfront
  • Fitness Centre with Gym / Workout Room
  • Restaurant
  • Spa
  • Bar/Lounge
GreenLeadersPlatinum level
About the property
  • Beachfront
  • Wheelchair Access
Things to do
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Restaurant
  • Spa
  • Bar/Lounge
  • Hot Tub
  • Golf course
  • Tennis Court
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
  • Accessible rooms
In your room
  • Air Conditioning
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
  • Paid Wifi
Services
  • Room Service
  • Business Centre with Internet Access
  • Children Activities (Kid / Family Friendly)
  • Airport Transportation
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Babysitting
Official Description (provided by the hotel)
The 45 acre Fairmont Mayakoba, Riviera Maya, a AAA 5 Diamond Award property, boasts 401 rooms and suites, including a collection of beach and lagoon casitas, offering guests extraordinary views of the grounds. Guests at Fairmont Mayakoba can take advantage of several recreational activities on property including exploring nature trails on foot or BMW bikes, scenic boat tours on lanchas through crystal clear canals, sunbathing on the soft white-sand beach or at one of the property's several pools, non-motorized watersports (kayaks and catamarans), outdoor tennis and paddle courts, golfing on the renowned El Camaleon golf course (host to the only official PGA TOUR event in Mexico), lessons at the Jim McLean Golf School or being pampered with signature Mayan treatments at the luxurious Willow Stream Spa. Children and teens have a space just for them at the Discovery Club or at the Teens Room by Sony PlayStation(R). Fairmont Mayakoba's commitment to the environment has earned the resort several awards and accolades including a seal of verification by Rainforest Alliance. ... more   less 

Additional Information about Fairmont Mayakoba

Address: Carretera Federal Cancun | Km 298, Solidaridad, Playa del Carmen 77710, Mexico
Region: Mexico > Yucatan Peninsula > Quintana Roo > Riviera Maya > Playa del Carmen
Price Range: €247 - €937 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Fairmont Mayakoba 5*
Number of rooms: 401
Reservation Options:
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Also Known As:
Fairmont Mayakoba Hotel Playa Del Carmen
Fairmont Hotel Playa Del Carmen
Fairmont Playa Del Carmen
Mayakoba
Playa Del Carmen Fairmont
Fairmont Mayakoba Riviera Maya, Mexico - Playa Del Carmen
Hotel Style:
#6 Spa Hotel in Playa del Carmen
#7 On the Beach Hotel in Playa del Carmen
#8 Luxury Hotel in Playa del Carmen
#19 Business Hotel in Playa del Carmen
#22 Family Hotel in Playa del Carmen
#22 Romantic Hotel in Playa del Carmen
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Questions & Answers

Here's what travellers have asked, with answers from Fairmont Mayakoba staff and other travellers.
133 questions
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Questions? Get answers from Fairmont Mayakoba staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“the best suite: 726”
 of 5 bubbles Innovitech, 4 Dec 2016 | Read review
“The lagoon views overlook a variety of native tropical plants and animals that kept the little children visually occupied.”
 of 5 bubbles vmylowe, 2 Dec 2016 | Read review
“I suggest a room with the mangrove view. Our balcony was over the water and tropical birds, fish and wildlife are in view.”
 of 5 bubbles mikes199, 1 Dec 2016 | Read review
“Get the room with the rooftop pool, especially for couples, it changes your experience!”
 of 5 bubbles ranimachin, 1 Dec 2016 | Read review
“If you don't get a room near the beach area, you have to use golf carts to get to the beach”
 of 5 bubbles JoshFogelman, 29 Nov 2016 | Read review
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