We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.
Want the lowest hotel prices? You're in the right place. We check 200+ sites for you.

Fairmont Mayakoba

Travellers' Choice award winner
GreenLeadersPlatinum level
Enter dates for lowest prices
powered by PriceFinder
Check In Check Out
1 room 2 adults 0 children
We check 200+ sites to find the latest and lowest prices.
Professional photos
Fairmont Mayakoba
View Map
{"scriptFlags":null,"containerClass":null,"widget":{"name":"ibex_photo_carousel","template":"ibex_photo_carousel__widget","dust":{"nav_controls":"ibex_photo_carousel__nav_controls"},"divClasses":"prw_rup prw_ibex_photo_carousel","moduleList":["handlers"],"js":{"handlers":"(ta.prwidgets.getjs(this,'handlers'))"}}}
Add Photo Write a Review

3,390 Reviews from our TripAdvisor Community

Traveller rating
Traveller type
Time of year
Language
  • More
There are newer reviews for Fairmont Mayakoba
See the most recent reviews
Showing 2,527: English reviews
Reviewed 25 January 2016 via mobile

Stayed here with my family of 3 and also my sister and brother in law in their our casita. From the second you drive into the resort, you are met with friendly, professional staff and a breathtaking surrounding. The staff care about every guest and deliver great service with every request. My son managed to play with the safe and...

 Report
Helpful?
3Thank Heather H
Fairmont M, Public Relations Manager at Fairmont Mayakoba, responded to this review

Dear Heather H, Thank you for your comments. We know how stressful it can be to accidentally lock a safe with important documents! We are always ready to help! We are happy to hear you enjoyed the many unique activities offered at our resort. Regards, Beatriz Fuentes Public Relations

Austin, Texas
Reviewed 25 January 2016

This resort is not only a great escape but they give you excellent service to make your vacation even more enjoyable! We hosted our wedding rehearsal dinner at Las Brisas and it was definitely a night to remember. The food presentation was even better than expected and our guests only had nice things to say about the event and the...

 Report
Helpful?
2Thank Katie B
Fairmont M, Public Relations Manager at Fairmont Mayakoba, responded to this review

Dear Katie B, We are so happy to hear you had a memorable stay with us! We know how stressful wedding preparations can be, and we are always ready to assist! Thank you sincerely for celebrating your special day with us! Beatriz Fuentes Public Relations

Denver, Colorado
Reviewed 24 January 2016

This was our second visit to FM Mayakoba and we will always come back! The service here is impeccable! The grounds are incredible! The rooms are gorgeous and the most comfortable bed weve ever slept in. The resturants, beach, spa and pools are some of the best! We spent a week at FM and tried out different rooms from deluxe,...

 Report
Helpful?
3Thank Hickey33
Fairmont M, Public Relations Manager at Fairmont Mayakoba, responded to this review

Dear Hickey33, Thank you for staying with us for a second time! And thank you for such a detailed review. We have recognized all colleagues you mention for providing an outstanding service. We are very much looking forward to your next stay with us. Sincerely, Beatriz Fuentes Public Relations

Reviewed 24 January 2016

So my wife wanted to go to the Phish shows, and I told her the only way that I would go with her to Mexico was to stay at the Fairmont Mayakoba. We stayed there 2 years ago, and thoroughly enjoyed it. This time was no different. I want to applaud the staff there first and foremost. All of them...

 Report
Helpful?
4Thank Chris H
Fairmont M, Public Relations Manager at Fairmont Mayakoba, responded to this review

Dear Chris H, Thank you so much for such a detailed review and for staying with us for a second time! We would like to note that basic WiFi is now included for all guests. We hope you visit us again in the near future! Sincerely, Beatriz Fuentes Public Relations

New York
Reviewed 23 January 2016 via mobile

Just spent two weeks at the Fairmont Mayakoba. What an incredible place. "Hotel" does not do the location or the staff justice. Perhaps Palace of Hospitality and tranquility. There are so many delights it's hard to pick out one or two.- Sunrise walk on the soft sandy beach is balm for the soul, nature trails relaxing, and eco tour along...

 Report
Helpful?
3Thank pzc65
Fairmont M, Public Relations Manager at Fairmont Mayakoba, responded to this review

Dear Pzc65, Thank you for taking the time to write a review, we are so happy to hear you enjoyed many unforgettable moments with us, and hope you visit us often! Sincerely, Beatriz Fuentes Public Relations

Farmington Hills, Michigan
Reviewed 23 January 2016

My family and I had a truly amazing experience at the Fairmont Mayakoba. Absolutely incredible food, service staff and scenery. Every staff member we encountered went out of their way to make sure we had everything we needed and were having a good time. We stayed as a part of a concert weekend and have vowed to return each year...

Review collected in partnership with Fairmont Hotels & Resorts
 Report
Helpful?
3Thank MatthewLange
Fairmont M, Public Relations Manager at Fairmont Mayakoba, responded to this review

Dear MatthewLange, We are so happy to hear we are your family's new "to go" resort! Sincerely, Beatriz Fuentes Public Relations

New York
Reviewed 22 January 2016

My wife and I have been going to cancun for almost 20yrs. And have stayed in cancun, maroma and now mayakoba. The hotel itself is vast and you can almost get lost in the resort especially being part of the mayakoba resorts ( also includes rosewood and banyan ). The room was beautiful ( signature casita suite ) private and...

 Report
Helpful?
3Thank dr214
Fairmont M, Public Relations Manager at Fairmont Mayakoba, responded to this review

Dear Dr214, Thank you for your review, we will put all our effort to ensure that your August stay deserves a perfect score. Sincerely, Beatriz Fuentes Public Relations

Toronto, Canada
Reviewed 22 January 2016

The staff in the hotel is one of the best i have come across. Very hospitable and kind . The resort is very well managed . Service scores the top ratings . Look out for Ricardo who is a star Butler . Chef Eric is very a very outgoing personality who is always walking around and checking on things ....

 Report
Helpful?
3Thank karikam
Fairmont M, Public Relations Manager at Fairmont Mayakoba, responded to this review

Dear Karikam, Thank you for giving us the opportunity to serve you. Chef Erik and Ricardo send their regards! Beatriz Fuentes Public Relations

Reviewed 21 January 2016 via mobile

We just returned from a week at Fairmont Mayakoba. Attention to detail and exceptional customer service marked every experience. Restaurants were delightful with La Puerta serving Asian/Mexican fusion, perfect breakfasts at La Laguna, and wonderful poolside/beach fare at Brisas. Beds so comfy, gorgeous bathroom suites in a canopy of jungle made for restful nights. You will never want to leave-...

 Report
Helpful?
3Thank MardyR
Fairmont M, Public Relations Manager at Fairmont Mayakoba, responded to this review

Dear MardyR, Thank you for your comments. We are pleased to hear you enjoyed our new restaurant concepts! Regards, Beatriz Fuentes Public Relations

London, United Kingdom
Reviewed 21 January 2016 via mobile

My Husband and I have just returned from another fantastic vacation here, even after an 11 hr flight and an arduous trip through the airport we instantly relaxed as soon as we got here. The staff are so helpful, nothing is too much trouble ( thank you Juan) and it was just a joy to return.

 Report
Helpful?
4Thank Nicola G
Fairmont M, Public Relations Manager at Fairmont Mayakoba, responded to this review

Dear Nicola G, Absolutely nothing is too much trouble to ensure our valuable guests have a great stay with us! Thank you for your review. Sincerely, Beatriz Fuentes Fairmont Mayakoba

3,166 photos of this hotel

Traveller photos: See what travellers like you saw

Viewed
All Traveller Photos (2532)
Viewed
Dining (180)
Viewed
Hotel & Grounds (449)
Viewed
View from Room (78)
Viewed
Bathroom (70)
Viewed
Room/Suite (227)
Viewed
Pool/Beach Area (444)
Viewed
Family/Play Areas (21)
Viewed
Business Centre/Function Rooms (2)
Viewed
0:48
Videos (4)
Viewed
Other (1057)

TripAdvisor Photos: Professional photos exclusively commissioned by TripAdvisor

Viewed
All TripAdvisor Photos (597)
Viewed
Adults Only Infinity Pool (24)
Viewed
Amenities (55)
Viewed
Beach Area Casita (56)
Viewed
Beach Area Casita Suite (85)
Viewed
Beach Pool (7)
Viewed
Deluxe Casita Room (49)
Viewed
Fairmont View Room (43)
Viewed
La Isla Pool (15)
Viewed
Ocean Front Casita (43)
Viewed
Ocean Front Casita Suite (70)
Viewed
Dining (43)
Viewed
Second Pool (12)
Viewed
Signature Casita Suite (60)
Viewed
The Hotel (35)

Management photos: Courtesy of the property manager

Viewed
All Management Photos (37)
Viewed
View from Room (1)
Viewed
Pool/Beach Area (6)
Viewed
Room/Suite (9)
Viewed
Family/Play Areas (1)
Viewed
Hotel & Grounds (1)
Viewed
Other (19)
Check In Check Out
Hotels you might also like...
Travellers also viewed these Playa del Carmen hotels
1.3 km away
Banyan Tree Mayakoba
Banyan Tree Mayakoba
#2 of 211 in Playa del Carmen
1,861 reviews
7.1 km away
Mahekal Beach Resort
Mahekal Beach Resort
#27 of 211 in Playa del Carmen
2,388 reviews
1.1 km away
Rosewood Mayakoba
Rosewood Mayakoba
#1 of 211 in Playa del Carmen
1,551 reviews
Show Prices
Show Prices
Show Prices
2.2 km away
Grand Velas Riviera Maya
Grand Velas Riviera Maya
#3 of 211 in Playa del Carmen
2,782 reviews
7.7 km away
The Royal Playa del Carmen
The Royal Playa del Carmen
#13 of 211 in Playa del Carmen
14,988 reviews
5.3 km away
Paradisus Playa Del Carmen La Esmeralda
Paradisus Playa Del Carmen La Es...
#29 of 211 in Playa del Carmen
6,363 reviews
Show Prices
Show Prices
Show Prices

Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Room Service
  • Beachfront
  • Fitness Centre with Gym / Workout Room
  • Restaurant
  • Spa
  • Bar/Lounge
GreenLeadersPlatinum level
About the property
  • Beachfront
  • Wheelchair Access
Things to do
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Restaurant
  • Spa
  • Bar/Lounge
  • Hot Tub
  • Golf course
  • Tennis Court
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
  • Accessible rooms
In your room
  • Air Conditioning
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
  • Paid Wifi
Services
  • Room Service
  • Business Centre with Internet Access
  • Children Activities (Kid / Family Friendly)
  • Airport Transportation
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Babysitting
Official Description (provided by the hotel)
The 45 acre Fairmont Mayakoba, Riviera Maya, a AAA 5 Diamond Award property, boasts 401 rooms and suites, including a collection of beach and lagoon casitas, offering guests extraordinary views of the grounds. Guests at Fairmont Mayakoba can take advantage of several recreational activities on property including exploring nature trails on foot or BMW bikes, scenic boat tours on lanchas through crystal clear canals, sunbathing on the soft white-sand beach or at one of the property's several pools, non-motorized watersports (kayaks and catamarans), outdoor tennis and paddle courts, golfing on the renowned El Camaleon golf course (host to the only official PGA TOUR event in Mexico), lessons at the Jim McLean Golf School or being pampered with signature Mayan treatments at the luxurious Willow Stream Spa. Children and teens have a space just for them at the Discovery Club or at the Teens Room by Sony PlayStation(R). Fairmont Mayakoba's commitment to the environment has earned the resort several awards and accolades including a seal of verification by Rainforest Alliance. ... more   less 

Additional Information about Fairmont Mayakoba

Address: Carretera Federal Cancun | Km 298, Solidaridad, Playa del Carmen 77710, Mexico
Region: Mexico > Yucatan Peninsula > Quintana Roo > Riviera Maya > Playa del Carmen
Price Range: €246 - €798 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Fairmont Mayakoba 5*
Number of rooms: 401
Reservation Options:
TripAdvisor is proud to partner with Expedia, Hotels.com, Booking.com and Jetsetter so you can book your Fairmont Mayakoba reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Fairmont Mayakoba Hotel Playa Del Carmen
Fairmont Hotel Playa Del Carmen
Fairmont Playa Del Carmen
Mayakoba
Playa Del Carmen Fairmont
Fairmont Mayakoba Riviera Maya, Mexico - Playa Del Carmen
Hotel Style:
#5 Spa Hotel in Playa del Carmen
#6 Luxury Hotel in Playa del Carmen
#7 On the Beach Hotel in Playa del Carmen
#19 Business Hotel in Playa del Carmen
#22 Romantic Hotel in Playa del Carmen
#22 Family Hotel in Playa del Carmen
Is This Your TripAdvisor Listing?
Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.
Claim Your Listing

Questions & Answers

Here's what travellers have asked, with answers from Fairmont Mayakoba staff and other travellers.
168 questions
Ask a question
2 months ago

See all questions (168)

Questions? Get answers from Fairmont Mayakoba staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Reserve a Beach Area Casita, so worth it!”
 of 5 bubbles , 19 Feb 2017 | Read review
“Rooms with jungle view were the best”
 of 5 bubbles misyura31, 19 Feb 2017 | Read review
“Stretch and go for the beach casitas.”
 of 5 bubbles DanH562, 18 Feb 2017 | Read review
“Go for the ocean front rooms”
 of 5 bubbles DaBurg99, 17 Feb 2017 | Read review
“We liked being in the middle of the property - near the majority of the pools and near the restaurant that served breakfast.”
 of 5 bubbles 5Boysrus5, 16 Feb 2017 | Read review
5 of 5