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Fairmont Mayakoba

4,481 reviews
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Traveller (3356)
Room & Suite (894)
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Overview
  • Excellent78%
  • Very good15%
  • Average4%
  • Poor2%
  • Terrible1%
Travellers talk about
“la laguna”(332 reviews)
“el puerto”(180 reviews)
“las brisas”(79 reviews)
Free Wifi
Parking
Breakfast Buffet
Air Conditioning
Beachfront
Pool
Non-Smoking Hotel
5.0 Star Hotel
All hotel details
Offers from Fairmont Mayakoba
Offers & Announcements: Luxury Inclusive Package
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Reviews (4,481)Write a Review
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821 - 825 of 3,293 reviews
Reviewed 30 January 2017

We spent a week at Fairmont Mayacoba with our daughter and her family, in a beautiful lagoon side casita. This resort provides superb service in a friendly informal way. Beach is a glorious stretch of clean white sand. A variety of pools are all beautifully...More

2  Thank brysanCanada
Response from Jorge C, Director of Food and Beverage at Fairmont MayakobaResponded 14 February 2017

Dear brysanCanada, Thank You very much for taking the time to write this review. It is very important for us at Fairmont Mayakoba to have your valuable opinion. We are very glad you enjoyed your stay with us and also that You liked the great...More

Reviewed 30 January 2017 via mobile

We just left the Fairmont Mayakoba and couldn't have had a better time. Our room was perfect; and to our surprise came with the most amazing butler, David. He was exceptional~making all our dinner reservations, golf tee times, private bicycle delivery, changes to all of...More

1  Thank lisahutcherson
Response from AgustinPoot, Quality Mananger at Fairmont MayakobaResponded 10 February 2017

Dear lisahutcherson: Thank you for choosing Fairmont Mayakoba for your most recent trip to the Riviera Maya. It is a pleasure to read that you and your family had a wonderful and unforgettable stay with us. We value the time you invested in writing this...More

Reviewed 30 January 2017

I'm reviewing this property based on my booking experience, not the stay there. I was in the process of booking a room and their system wouldn't let me finish and quoted a higher rate when I tried to purchase. I called the general reservation number...More

6  Thank chmpeter
Response from AgustinPoot, Quality Mananger at Fairmont MayakobaResponded 14 February 2017

Dear chmpeter: Thanks for your comment. We truly appreciate your feedback and have shared it internally. We’re sorry that your experience wasn’t to your liking; we hope you can give us another chance and come back some day and enjoy the Fairmont experience. We have...More

Reviewed 30 January 2017

We spent a wonderful week with our 3 children and parents at the Fairmont Mayakoba Resort . The setting was just magical, so serene and tranquil - how many other resorts can you walk out onto your balcony and see fish and turtles at your...More

2  Thank laurajf2017
Response from AgustinPoot, Quality Mananger at Fairmont MayakobaResponded 10 February 2017

Dear laurajf2017: Thank you very much for staying with us at Fairmont Mayakoba. We are very pleased to know that our services and facilities could exceed your expectations, these are very gratifying news for all this great team. Our great commitment is to provide an...More

Reviewed 30 January 2017

We had a wonderful stay! Service, rooms, food was amazing! Executive Chef Eric De Meyer and Banquet Chef Emelio Fernandez went beyond the call of duty. They looked after 2 dietary restrictions in our group - as well as added some extra touches to make...More

1  Thank timwasylko
Response from AgustinPoot, Quality Mananger at Fairmont MayakobaResponded 10 February 2017

Dear timwasylko: Thank you very much for taking your time to share your experience in detail and your kind compliments made the entire Fairmont Mayakoba team very happy. Now we will only work harder to ensure even better service in the future; and we will...More

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About
Awards & Recognition
Travellers' Choice
2018 Winner
GreenLeaders Platinum level
Certificate of Excellence
Amenities
Top amenities
Room Service
Beachfront
Fitness Centre with Gym / Workout Room
Restaurant
Spa
Free High Speed Internet ( WiFi )
Pool
Bar/Lounge
Hotel Amenities
Room Service
Business Centre with Internet Access
Children Activities (Kid / Family Friendly)
Airport Transportation
Dry Cleaning
Meeting Rooms
Laundry Service
Concierge
Banquet Room
Multilingual Staff
Conference Facilities
Babysitting
Room amenities
Air Conditioning
Refrigerator in room
Things to do
Fitness Centre with Gym / Workout Room
Restaurant
Spa
Pool
Bar/Lounge
Hot Tub
Golf course
Tennis Court
Heated pool
Adult pool
Outdoor pool
Details
Price range
US$262 - US$923 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#3 Green Hotel in Playa del Carmen
#6 Spa Hotel in Playa del Carmen
#8 Luxury Hotel in Playa del Carmen
#8 On the Beach Hotel in Playa del Carmen
#15 Family Hotel in Playa del Carmen
#22 Romantic Hotel in Playa del Carmen
Room types
Suites, Non-Smoking Rooms, Family Rooms, Accessible rooms
Details
Price range
US$262 - US$923 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#3 Green Hotel in Playa del Carmen
#6 Spa Hotel in Playa del Carmen
#8 Luxury Hotel in Playa del Carmen
#8 On the Beach Hotel in Playa del Carmen
#15 Family Hotel in Playa del Carmen
#22 Romantic Hotel in Playa del Carmen
Room types
Suites, Non-Smoking Rooms, Family Rooms, Accessible rooms
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Traveller (3356)
Room & Suite (894)
Pool & Beach (731)
Dining (337)
Amenities (78)
Family and Play Areas (30)
Business Centre & Event Rooms (5)
Questions & Answers
Ask a question
bruno1417
15 February 2018|
Answer
Response from Isamu T | Property representative |
Hello Bruno, Thank you for your interest in Fairmont Mayakoba. We do have Beach area Casitas with queen beds. Please provide us with your contact details in order to give you all the detailed information in reference to the... More
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Room Tips
"DO NOT stay in the hotel, Get a casita or casita suite if at all possible, The casitas and casita suites are..."
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"Beachfront is fabulous"
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"No suite upgrades were available when we checked in"
Read review
"The beach casitas"
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