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Fairmont Mayakoba

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3,148 Reviews from our TripAdvisor Community

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Showing 2,338: English reviews
New York City, New York
1 review
Reviewed yesterday NEW

while the resort itself was wonderful, the people that work here is what makes this place extra special. we really felt that every single person there warmly greets you with a smile and an hello, good morning, good day, good evening. they are there to help and assist and make your stay as comfortable and pleasant as can be. and... More 

Review collected in partnership with Fairmont Hotels & Resorts

Helpful?
Thank X2106OGmarkg
Scottsdale, Arizona
1 review
Reviewed yesterday NEW

We felt so sincerely welcomed by all the staff--- the greeters at the hotel lobby, the restaurant cooks and servers, the concierge, the beach staff, and every van driver regardless of the hour !!! On this gorgeous and self-contained property we especially appreciated the help of David Lozano who used his planning time not ours, to make our stay even... More 

Helpful?
Thank vmylowe
Burlington, Vermont
Level Contributor
4 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed yesterday NEW

Just returned from a 6 night trip to this resort and felt the need to provide a few comments about our experience. The overall site is lovely and the beach is spectacular. We travel a bit and stay at wonderful hotels/resorts and the Fairmont stacks ups with the best of the best. Every member of the staff is well trained... More 

Helpful?
Thank Martin57201
Level Contributor
47 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
Reviewed 2 days ago NEW

I went for a convention to this hotel. It is my second time there and both of them were incredible. Nature is amazing, the location of the hotel can not be better. Great food and you really feel in the middle of the world but outside of it. The room was amazing.

Review collected in partnership with Fairmont Hotels & Resorts

Helpful?
Thank Carlos R
Mountain Top, Pennsylvania
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
Reviewed 2 days ago NEW

I loved the tropical setting of the resort with mangroves surrounding the property. On a scale of 1-10: resort-10 food-10 service-10 bed and pillow comfort-10 pools-10 padded lounge chairs at pool and beach-10 beach-10, water-8only because the manmade barrier created murky water

Helpful?
Thank mike s
Gaithersburg, Maryland
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 2 days ago NEW

My husband and I spent our one year anniversary here at this resort, which is stunning. It is like living in the Amazon and offers a wide array of sensory appeals like the different sounds of the animals and insects, the smell of the trees, flowers and other flora, and beautiful views. The room was stunning with two stories including... More 

Helpful?
Thank ranimachin
Houston
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 3 days ago NEW

Great place, great service, easy access from Houston. We were traveling with children and the flight was under two hours. Fairmont transportation met us with infant car searts, water, cold towels, and internet in a super clean van. Willingly stopped at a supermarket on the way to hotel so we could get milk and snacks for the kids. Kids loved... More 

Review collected in partnership with Fairmont Hotels & Resorts

Helpful?
Thank juditha691
Jorge C, Director of Food and Beverage at Fairmont Mayakoba, responded to this review

Dear juditha691, Thank You very much for taking the time to write this review. It is very important for us at Fairmont Mayakoba to have your valuable opinion. We are very glad you enjoyed your stay with us and also that You liked the great culinary offerings we offer to our guests. All our colleagues are great ambassadors of Fairmont... More 

1 review
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 4 days ago NEW

The hotel, coupled with its jungle and beach location made for a beautiful vacation for us! We stayed in a beach area casita suite which felt very private for our family, and had a fabulous rooftop pool overlooking the ocean, and a beautiful wrap around deck which overlooked the lagoon area. Restaurants were good, and Arturo at Las Brisas Restaurant... More 

Helpful?
Thank Leslie L
Austin, Texas
2 reviews
common_n_hotel_reviews_1bd8 9 helpful votes
Reviewed 4 days ago NEW

We spent a lot of time trying to choose the best spot for my family in Playa Del Carmen. After heavy contemplation and familiarity with the Fairmont brand, we chose to stay at Fairmont Mayakoba. We were particularly interested in the kids activity center, should we need the chance to spend some time alone. The grounds are very nice. It... More 

Helpful?
3 Thank JoshFogelman
Jorge C, Director of Food and Beverage at Fairmont Mayakoba, responded to this review

Dear JoshFogelman, Thank You very much for taking the time to write this review. It is very important for us at Fairmont Mayakoba to have your valuable opinion. We are very glad you enjoyed your stay with us and also that You liked the great culinary offerings we offer to our guests. Jocelyn and Gustavo as the rest of our... More 

New York City, New York
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 4 days ago NEW

Our 4 days vacation at the Fairmont Mayakoba was the best we could ask for. Beautiful and very comfortable rooms/beds, gorgeous views and the best beach front access you wish to have. The staff are so friendly and professional and always helpful with questions and directions. Their breakfast was my favorite meal of the day! everything on the buffet was... More 

Helpful?
Thank CarlosDag
Silvia L, Guest Relations Manager at Fairmont Mayakoba, responded to this review

Dear CarlosDag: Wow! Thank you for such a kind feedback from your recent visit to Fairmont Mayakoba! We are delighted to know you enjoyed our facilities, room accommodations, staff helpfulness, breakfast variety and breath-taking beach! We hope you consider visiting us again in a near future! We'll be happy to help you with all the arrangements needed for your next... More 

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Room Service
  • Beachfront
  • Fitness Centre with Gym / Workout Room
  • Restaurant
  • Spa
  • Bar/Lounge
GreenLeadersPlatinum level
About the property
  • Beachfront
  • Wheelchair Access
Things to do
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Restaurant
  • Spa
  • Bar/Lounge
  • Hot Tub
  • Golf course
  • Tennis Court
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
  • Accessible rooms
In your room
  • Air Conditioning
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
  • Paid Wifi
Services
  • Room Service
  • Business Centre with Internet Access
  • Children Activities (Kid / Family Friendly)
  • Airport Transportation
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Babysitting
Official Description (provided by the hotel)
The 45 acre Fairmont Mayakoba, Riviera Maya, a AAA 5 Diamond Award property, boasts 401 rooms and suites, including a collection of beach and lagoon casitas, offering guests extraordinary views of the grounds. Guests at Fairmont Mayakoba can take advantage of several recreational activities on property including exploring nature trails on foot or BMW bikes, scenic boat tours on lanchas through crystal clear canals, sunbathing on the soft white-sand beach or at one of the property's several pools, non-motorized watersports (kayaks and catamarans), outdoor tennis and paddle courts, golfing on the renowned El Camaleon golf course (host to the only official PGA TOUR event in Mexico), lessons at the Jim McLean Golf School or being pampered with signature Mayan treatments at the luxurious Willow Stream Spa. Children and teens have a space just for them at the Discovery Club or at the Teens Room by Sony PlayStation(R). Fairmont Mayakoba's commitment to the environment has earned the resort several awards and accolades including a seal of verification by Rainforest Alliance. ... more   less 

Additional Information about Fairmont Mayakoba

Address: Carretera Federal Cancun | Km 298, Solidaridad, Playa del Carmen 77710, Mexico
Region: Mexico > Yucatan Peninsula > Quintana Roo > Riviera Maya > Playa del Carmen
Price Range: €251 - €905 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Fairmont Mayakoba 5*
Number of rooms: 401
Reservation Options:
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Also Known As:
Fairmont Mayakoba Hotel Playa Del Carmen
Fairmont Hotel Playa Del Carmen
Fairmont Playa Del Carmen
Mayakoba
Playa Del Carmen Fairmont
Fairmont Mayakoba Riviera Maya, Mexico - Playa Del Carmen
Hotel Style:
#7 Spa Hotel in Playa del Carmen
#8 On the Beach Hotel in Playa del Carmen
#9 Luxury Hotel in Playa del Carmen
#19 Business Hotel in Playa del Carmen
#22 Romantic Hotel in Playa del Carmen
#22 Family Hotel in Playa del Carmen
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Questions & Answers

Here's what travellers have asked, with answers from Fairmont Mayakoba staff and other travellers.
130 questions
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Questions? Get answers from Fairmont Mayakoba staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“The lagoon views overlook a variety of native tropical plants and animals that kept the little children visually occupied.”
 of 5 bubbles vmylowe, 2 Dec 2016 | Read review
“I suggest a room with the mangrove view. Our balcony was over the water and tropical birds, fish and wildlife are in view.”
 of 5 bubbles mikes199, 1 Dec 2016 | Read review
“Get the room with the rooftop pool, especially for couples, it changes your experience!”
 of 5 bubbles ranimachin, 1 Dec 2016 | Read review
“If you don't get a room near the beach area, you have to use golf carts to get to the beach”
 of 5 bubbles JoshFogelman, 29 Nov 2016 | Read review
“The simple answer is call Marco, Head of Reservations”
 of 5 bubbles car0linek2015, 29 Nov 2016 | Read review
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