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Fairmont Mayakoba

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Fairmont Mayakoba
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3,390 Reviews from our TripAdvisor Community

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Showing 2,527: English reviews
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Tiburon, California
Reviewed yesterday NEW

We had an amazing stay at this beautiful resort. We especially had great service from Mario at the Concierge desk who helped us arrange our day trips with expert advice and guidance. Jocelyn at La Laguna Restaurant where we had particularly delicious and memorable evening celebrating life. Hector at the valet station was very friendly and also gave us some...

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Helpful?
Thank MariaC94920
Fort Lauderdale, Florida
HOTEL’S FAVOURITE REVIEW
Reviewed 3 weeks ago

The lobby is elegant with a clean modern vibe. You are immediately drawn to walk straight out onto the big breezy terrace overlooking the treetops and huge property. We were warmly greeted by Alphonse who continued to call me by name for our entire stay. This resort is beautifully maintained and manicured. We now have a new high mark for...

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9Thank SuzyQbeach
About Hotel's Favourite Review
AgustinPoot, Quality Manager at Fairmont Mayakoba, responded to this review

Dear SuzyQbeach: Thank you very much for staying with us at Fairmont Mayakoba. What wonderful words about our service! We really appreciate your comments. We are very pleased to know that our services and facilities could exceed your expectations, these are very gratifying news for all this great team. Our great commitment is to provide an excellent service to each...

Chicago, Illinois
Reviewed 2 days ago NEW

The Fairmont Mayakoba offers all of the upscale amenities that you would expect of the brand in a beautiful tropical setting. The rooms are well appointed, modern with dark wood, great views and good service. The grounds are filled with trees, plants, and beautiful paths to walk from one area to another. In the event that a destination is further...

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Thank chazperado
Toronto
Reviewed 2 days ago NEW

My wife and I snuck away for a night sans kids and ate at Brisas. the food and service were beyond anything we expected - simply perfect. so we decided the next night to take the whole family and celebrate my mother's bday. even better - we had Luis 2 nights in a row and the manager, Ana, ensured everything...

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Thank sagsal
Ottawa, Canada
Reviewed 3 days ago NEW

We are frequent travelers to the area and stay at a private condo over a resort preferring to avoid crowds & lounge chair wars. Staying at the FM was the most genuine nature/wildlife/pampering experience we may have ever had. From the moment we got there, they had me at HOLA! Erick the front desk manager welcomed us & blew us...

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2Thank WineGoddess74
Reviewed 6 days ago NEWvia mobile

I've traveled to many different countries and stayed at breath taking destinations. The staff at Fairmont by far has won over my hearts when it comes to service and accommodations. Starting with our first time traveling with our almost 3 month old daughter and first time mommy, they were able to accommodate and reached beyond our expectations! Traveling with a...

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1Thank My4987
Kittery, Maine
Reviewed 6 days ago NEWvia mobile

This is my second visit. Both were wonderful but what prompted me to review this visit was the stellar and personalized service received by our Butler, David Lozano! He was wonderful; kind, helpful and went out of his way to personalize our stay. Highly recommend the beach area casita. Thank you David for making our trip so memorable!

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Thank HeBurke
Reviewed 6 days ago NEWvia mobile

My husband and I stayed on this property in early January. Top notch. The grounds are well kept and staff is very friendly. We loved the boat tours. We journeyed off property to Chichen Itza, Valladolid and to Playa dark Carmen and felt very safe. We will be back! Have a list of adventures to complete!

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Thank Alecia B
Chicago, Illinois
Reviewed 6 days ago NEW

Recently I had the pleasure of working and staying at Fairmont Mayakoba for multiple days and loved every minute of it! The staff was so accommodating to our needs and were always prompt in taking care of us! Oscar in the convention center was extremely helpful and often went out of his way to help us. The desk staff and...

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Thank jonpphillips
Chicago, Illinois
Reviewed 1 week ago

For me, what sets a hotel apart is the service. Anyone can own a beautiful property, but to offer consistent high standards is challenging and rare to find. You will not be disappointed here. Every colleague we came across was genuine and friendly, welcoming us with their warm smiles. Hats off to the management who have done an outstanding job...

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Thank Simplyimaginable

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Room Service
  • Beachfront
  • Fitness Centre with Gym / Workout Room
  • Restaurant
  • Spa
  • Bar/Lounge
GreenLeadersPlatinum level
About the property
  • Beachfront
  • Wheelchair Access
Things to do
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Restaurant
  • Spa
  • Bar/Lounge
  • Hot Tub
  • Golf course
  • Tennis Court
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
  • Accessible rooms
In your room
  • Air Conditioning
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
  • Paid Wifi
Services
  • Room Service
  • Business Centre with Internet Access
  • Children Activities (Kid / Family Friendly)
  • Airport Transportation
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Babysitting
Official Description (provided by the hotel)
The 45 acre Fairmont Mayakoba, Riviera Maya, a AAA 5 Diamond Award property, boasts 401 rooms and suites, including a collection of beach and lagoon casitas, offering guests extraordinary views of the grounds. Guests at Fairmont Mayakoba can take advantage of several recreational activities on property including exploring nature trails on foot or BMW bikes, scenic boat tours on lanchas through crystal clear canals, sunbathing on the soft white-sand beach or at one of the property's several pools, non-motorized watersports (kayaks and catamarans), outdoor tennis and paddle courts, golfing on the renowned El Camaleon golf course (host to the only official PGA TOUR event in Mexico), lessons at the Jim McLean Golf School or being pampered with signature Mayan treatments at the luxurious Willow Stream Spa. Children and teens have a space just for them at the Discovery Club or at the Teens Room by Sony PlayStation(R). Fairmont Mayakoba's commitment to the environment has earned the resort several awards and accolades including a seal of verification by Rainforest Alliance. ... more   less 

Additional Information about Fairmont Mayakoba

Address: Carretera Federal Cancun | Km 298, Solidaridad, Playa del Carmen 77710, Mexico
Region: Mexico > Yucatan Peninsula > Quintana Roo > Riviera Maya > Playa del Carmen
Price Range: €246 - €798 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Fairmont Mayakoba 5*
Number of rooms: 401
Reservation Options:
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Also Known As:
Fairmont Mayakoba Hotel Playa Del Carmen
Fairmont Hotel Playa Del Carmen
Fairmont Playa Del Carmen
Mayakoba
Playa Del Carmen Fairmont
Fairmont Mayakoba Riviera Maya, Mexico - Playa Del Carmen
Hotel Style:
#5 Spa Hotel in Playa del Carmen
#6 Luxury Hotel in Playa del Carmen
#7 On the Beach Hotel in Playa del Carmen
#19 Business Hotel in Playa del Carmen
#22 Family Hotel in Playa del Carmen
#22 Romantic Hotel in Playa del Carmen
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Questions & Answers

Here's what travellers have asked, with answers from Fairmont Mayakoba staff and other travellers.
168 questions
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2 months ago

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Questions? Get answers from Fairmont Mayakoba staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Reserve a Beach Area Casita, so worth it!”
 of 5 bubbles , 19 Feb 2017 | Read review
“Rooms with jungle view were the best”
 of 5 bubbles misyura31, 19 Feb 2017 | Read review
“Stretch and go for the beach casitas.”
 of 5 bubbles DanH562, 18 Feb 2017 | Read review
“Go for the ocean front rooms”
 of 5 bubbles DaBurg99, 17 Feb 2017 | Read review
“We liked being in the middle of the property - near the majority of the pools and near the restaurant that served breakfast.”
 of 5 bubbles 5Boysrus5, 16 Feb 2017 | Read review
5 of 5