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Fairmont Mayakoba

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Fairmont Mayakoba
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3,567 Reviews from our TripAdvisor Community

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Showing 2,666: English reviews
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toronto
Reviewed 2 days ago NEWvia mobile

We're here for my fourth visit, first one with our little guy... and doubt I'll be coming back. They seem more concerned with the AMEX food and wine event that's going on than they are with serving their loyal guests. As a FPC Platinum member, it would have been nice if they suggested making advance reservations as they closed their...

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1Thank mikeyyz
Cochabamba, Bolivia
HOTEL’S FAVOURITE REVIEW
Reviewed 2 weeks ago

The moment we arrived we were treated great, Alfonso at the bell desk was very courteous and gave us a quick tour before heading to our room. We stayed for six days and every day was just perfect. La Laguna has a great menu for traditional Mexican food, Las Brisas dinner menu was our favorite with lots of seafood and...

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1Thank AVCJ
About Hotel's Favourite Review
AgustinPoot, Quality Manager at Fairmont Mayakoba, responded to this review

Dear AVCJ: Thank you very much for sharing your feedback on your stay at Fairmont Mayakoba. We regret to know that you had encountered some discomforts during your stay with us. Despite these, we are glad that you had enjoyed our facilities and that you appreciate our services. We have well noted of your comments and suggestions and we would...

New York City, New York
Reviewed 3 days ago NEW

We recently came back from a 4 day trip to the Fairmont Mayakoba. This is my family's third time to Mayakoba (the previous two times we stayed at the Banyan Tree). We decided to stay at the Fairmont this time because of the waterslide at the pool and the Kids Club. This trip was to celebrate my daughter's 8th birthday...

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Thank EEJ818
North Naples, Florida
Reviewed 3 days ago NEWvia mobile

This may have been the best family vacation we have ever had! The service is impeccable and the resort grounds are gorgeous. There are many dining options within Mayakoba because of the way the resorts are located close by to one another. My children are not adventurous eaters, but there was never a complaint. Maybe the best part of our...

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Thank montgojo
Palos Verdes Estates, California
Reviewed 4 days ago NEWvia mobile

The room was spectacular, the balcony view to die for. There were definitely too many people on the property, we could barely get a reservation for the lovely boat ride around the property. We ate lunch at the restaurant on the beach one day, I expected so much more of Richard Sandoval. The food was so-so. I guess one just...

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Thank Travelingkitty78
London, United Kingdom
Reviewed 4 days ago NEW

I stayed here last week with a friend in our respective casitas. It was a truly unforgettable week. The location is inauspicious, off a busy motorway, but no sooner are you swept through the gates, you are in a jungle world where the reality of everyday seems light years away from. The welcome was friendly and helpful and service throughout...

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1Thank AMO308
London, United Kingdom
Reviewed 4 days ago NEW

We opted for the all inclusive package, it was a great idea. The food was spectacular, much better than I had thought it would be. Sushi at the main restaurant was the highlight, even though I love Mexican food. We were upgraded upon arrival and all the staff were extremely friendly. We used bikes to get around the resort which...

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Thank padams17
Reviewed 4 days ago NEWvia mobile

The hotel is beautiful, the service is excellent ,restaurants are nice and the food is very good .Banquets are awesome, the service was excellent ,the swimming pools are nice specially the main one this one was gorgeous.

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Thank Benito M
Reviewed 5 days ago NEWvia mobile

We enjoyed our family Spring vacation as first time guest of the Fairmont Mayakoba! The resort was peaceful, relaxing, and a delight to explore. The staff is top notch and always willing to go above and beyond for your requests. We stayed in the casita deluxe and the space size was perfect, along with a beautiful and very large bathroom...

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Thank uscol
Seattle, Washington
Reviewed 5 days ago NEW

We just got back from a great trip at the Fairmont Mayakoba. This was our first family vacation to Playa del Carmen and was a little skeptical since we typically go to Hawaii, but we had an amazing time and can't wait to come back. Our room was nice and clean. The food was amazing. We opted for the all-inclusive...

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Thank mwhitefield92

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Amenities

Highlights
  • Pool
  • Room Service
  • Beachfront
  • Fitness Centre with Gym / Workout Room
  • Restaurant
  • Spa
  • Bar/Lounge
  • Free High Speed Internet ( WiFi )
GreenLeadersPlatinum level
About the property
  • Beachfront
  • Wheelchair Access
Things to do
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Restaurant
  • Spa
  • Bar/Lounge
  • Hot Tub
  • Golf course
  • Tennis Court
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
  • Accessible rooms
In your room
  • Air Conditioning
Internet
  • Free Internet
  • Public Wifi
  • Paid Wifi
  • Free High Speed Internet ( WiFi )
Services
  • Room Service
  • Business Centre with Internet Access
  • Children Activities (Kid / Family Friendly)
  • Airport Transportation
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Babysitting
Official Description (provided by the hotel)
The 45 acre Fairmont Mayakoba, Riviera Maya, a AAA 5 Diamond Award property, boasts 401 rooms and suites, including a collection of beach and lagoon casitas, offering guests extraordinary views of the grounds. Guests at Fairmont Mayakoba can take advantage of several recreational activities on property including exploring nature trails on foot or BMW bikes, scenic boat tours on lanchas through crystal clear canals, sunbathing on the soft white-sand beach or at one of the property's several pools, non-motorized watersports (kayaks and catamarans), outdoor tennis and paddle courts, golfing on the renowned El Camaleon golf course (host to the only official PGA TOUR event in Mexico), lessons at the Jim McLean Golf School or being pampered with signature Mayan treatments at the luxurious Willow Stream Spa. Children and teens have a space just for them at the Discovery Club or at the Teens Room by Sony PlayStation(R). Fairmont Mayakoba's commitment to the environment has earned the resort several awards and accolades including a seal of verification by Rainforest Alliance. ... more   less 

Additional Information about Fairmont Mayakoba

Address: Carretera Federal Cancun | Km 298, Solidaridad, Playa del Carmen 77710, Mexico
Region: Mexico > Yucatan Peninsula > Quintana Roo > Riviera Maya > Playa del Carmen
Price Range: €200 - €737 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Fairmont Mayakoba 5*
Number of rooms: 401
Reservation Options:
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Also Known As:
Fairmont Mayakoba Hotel Playa Del Carmen
Fairmont Hotel Playa Del Carmen
Fairmont Playa Del Carmen
Mayakoba
Playa Del Carmen Fairmont
Fairmont Mayakoba Riviera Maya, Mexico - Playa Del Carmen
Hotel Style:
#3 Green Hotel in Playa del Carmen
#5 Spa Hotel in Playa del Carmen
#6 Luxury Hotel in Playa del Carmen
#7 On the Beach Hotel in Playa del Carmen
#22 Family Hotel in Playa del Carmen
#22 Romantic Hotel in Playa del Carmen
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Questions & Answers

Here's what travellers have asked, with answers from Fairmont Mayakoba staff and other travellers.
184 questions
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4 months ago

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Questions? Get answers from Fairmont Mayakoba staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“231 was quiet and spacious”
AMO308, 20 Apr 2017 | Read review
“Casitas with canal view were beautiful”
padams17, 20 Apr 2017 | Read review
“All the rooms are special and the bathrooms are great!!”
jorgemotero, 19 Apr 2017 | Read review
“I loved my room and waking up to look at the lagoon. The bathrooms are like your own private spa”
458billys, 17 Apr 2017 | Read review
“Rooms facing the ocean are the best or the rooms facing one of the many canals”
sotero49, 17 Apr 2017 | Read review
5 of 5