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Acanto Hotel & Condominiums

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Acanto Hotel & Condominiums
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824 Reviews from our TripAdvisor Community

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Showing 754: English reviews
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Reviewed 2 weeks ago

the place is in a nice location (a block from 5th Ave and about 2 blocks from the beach.) The accomodations are nice. The staff is friendly and helpful. I was in the shower and could hear the folks in the other room (it sounded like they were in the room with me).

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Helpful?
Thank Jennifer R
Matthew S, General Manager at Acanto Hotel & Condominiums, responded to this review

Hello we are so sorry for this. As most hotels with connecting rooms sometimes you do hear the guests in the room next door.. This is one of the reasons why we encourage our guests to choose the fully equipped one, two or three bedroom units which are not connected to any other rooms. We also encourage all of our...

Monmouth Junction, New Jersey
Reviewed 2 weeks ago via mobile

Just came back from an amazing vacation in playa del Carmen . Stayed at this fabulous boutique hotel. Just so beautiful, clean , friendly. My husband said the beds were soo comfortable he slept great. Located perfectly in walking distance to everything you would ever want. Thank you to all who made this vacation so memorable. Will definitely go back.

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Helpful?
2Thank dogscatslove
Matthew S, Director General at Acanto Hotel & Condominiums, responded to this review

Hi! Thank you for your comments! We are really happy that you like our hotel and its location. We hope you can come back soon! Have a great day!

Reviewed 2 weeks ago

I stayed at Acanto last week and it was truly an unforgettable time. From the friendly receptionists and staff to the amazing location it is unbeatable. The hotel rooms are very spacious with a full kitchen, living room and the bedrooms are all great in size as well. I slept great every single night while staying here because it is...

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Helpful?
Thank Olivia K
Matthew S, Director General at Acanto Hotel & Condominiums, responded to this review

Hi Olivia, Thank you so much for your 5 star review and your wonderful comments! We are glad to know that you enjoyed your stay with us and you had the chance to extended it! It is a pleasure to help you in anyway we can to make your trip easier and enjoyable. Also, we work very hard to please...

Reviewed 2 weeks ago via mobile

Pros This a clean condominium hotel. The pool is small but nice for kids. There is a security guard at night with two girls working the desks till 9pm. Our room was great. It was a two bedroom, full kitchen with two bathrooms. There was a place for a washer and dryer but there was none in our room. We...

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Helpful?
1Thank MomFromOrondo
San Francisco, California, United States
Reviewed 2 weeks ago

This was our second stay at Acanto and we will definitely be back. It is a hidden gem in Playa del Carmen where you have a kitchen, beautiful space, a quiet courtyard pool, and service from a staff that makes you feel like you're staying with family. Our condo was right above fifth and sixteenth street - eating breakfast on...

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Helpful?
1Thank Jeremy260
Matthew S, Director General at Acanto Hotel & Condominiums, responded to this review

Hi Jeremy, Thank you for 5 star review. It was a pleasure having you and your family back again! We are really happy that you felt that way as we always want to make sure that all of our guests feel like home and help them in anyway we can. Hopefully you can come back soon and spend more vacations...

Reviewed 3 weeks ago via mobile

The hotel was was beautiful,the room and beds were very spacious and comfortable. The location was ideally situated incredibly close to both the beach and 5th Ave. yet was still quiet and comforting. The staff was more than helpful in all respects and the price was quite reasonable. Highly recommended!

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Helpful?
Thank StevveKing
Matthew S, Director General at Acanto Hotel & Condominiums, responded to this review

Hi Stevve, We are glad that you enjoyed our facilities and your stay with us. Hopefully you can come back! Regards.

Pembroke Pines, Florida
Reviewed 3 weeks ago

When I say hidden gem it's exactly what I mean because not even the locals don't know this place. Well all I can say is that the service at this place is very good. The 2 young ladies who work at the reception are very knowledgeable with everything going around. The young lady in the morning saved me about $50...

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Helpful?
Thank jetster7
Matthew S, Director General at Acanto Hotel & Condominiums, responded to this review

Hi! Thank you so much for your comments! We are glad to know that you enjoyed your stay at Acanto and you found our staff very helpful as it is a pleasure to help and make every guest feel welcome. Hopefully you can come back and spend more time with us! Have a good day. Sherezada B. Frontdesk

Saint Paul, Minnesota
Reviewed 3 weeks ago

This was our second trip to Playa and based on the great reviews of Acanto decided to stay here. We were not disappointed! Hotel and condo itself was lovely, well manicured and very clean, customer service was excellent on all fronts, and despite the central location right off 5th, it is an amazingly quiet little oasis. We could not have...

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Helpful?
Thank Kiki565
Matthew S, Director de Recepción at Acanto Hotel & Condominiums, responded to this review

Hi Kiki565, Thank you very much for your comment. We are happy that you enjoyed staying with us and hope you come back soon, it will be a pleasure to have you back. Have a lovely day.

Reviewed 4 weeks ago

We decided last minute to stay in playa overnight on our way to Cancun airport.Hotel was easy to book on line ,room was exactly what I had requested. Hotel is right in the heart of the tourist area,easy to walk to beach and famous Calle 5 . Hotel is spotless ,beautiful with little balconies off each room.There is a pretty...

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Helpful?
Thank Monica G
Matthew S, Director General at Acanto Hotel & Condominiums, responded to this review

Hi Monica, Thank you for your 5 star review, we are happy to know that you enjoyed your stay eventhough is was short Hopefully you can come back and stay more days at Acanto, it will be a pleasure. Regards.

Westchester, NY
Reviewed 4 weeks ago

Nice small hotel. Not great if you want to be on the beach, but perfect for our one night stay before going to the airport. Otherwise, very convenient, reasonable price, and they have parking (no extra charge). Breakfast, nice to be included, but less than average (packaged foods, mediocre coffee). The pool is in the central courtyard, and they allow...

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Helpful?
1Thank PeriWestchester_NY
Matthew S, Director General at Acanto Hotel & Condominiums, responded to this review

Hi, Thank you for your comments. We are sorry that you feel that way about the breakfast and the kids at the pool, we consider our hotel very quiet and we try to keep it that way by asking our guests to respect the schedules and the other guests. Hopefully you can come back and spend a pleasant time at...

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Amenities

Highlights
  • Pool
  • Free Parking
  • Breakfast included
  • Free High Speed Internet ( WiFi )
GreenLeadersBronze level
About the property
  • Non-Smoking Hotel
Things to do
  • Pool
Room types
  • Kitchenette
  • Suites
  • Non-Smoking Rooms
In your room
  • Air Conditioning
  • Refrigerator in room
  • Microwave
Internet
  • Free Internet
  • Public Wifi
  • Free High Speed Internet ( WiFi )
  • Paid Wifi
Services
  • Multilingual Staff
  • Free Parking
  • Airport Transportation
  • Breakfast included
  • Laundry Service
  • Concierge
Official Description (provided by the hotel)
The only Condo Hotel and Rental Accommodations in Playa del Carmen, Offering fully equipped 1,2 and 3 bedroom rentals. Acanto is one block from the beach and the pedestrian-filled la Quinta Avenida. All guests enjoy complimentary Wi-Fi, phone calls, daily continental breakfast, access to the beach, daily maid service, concierge service and discounts to many local area restaurants. We have a beautiful roof top with BBQ and sweeping views of the Caribbean Sea. All accommodations surround a courtyard and swimming pool. The accommodations are large and comfortable and all include full kitchens, living rooms and dining rooms. The location is great on a secluded and quiet side street, steps to restaurants offering live music, great food and drinks. Acanto offers a Romantic yet family friendly atmosphere where our experienced staff will cater to your every need. All Accommodations offer marble floors and bathrooms, granite counter tops, central air conditioning, ceiling fans, flat screen TVs, telephones, terraces and much more. All accommodations are energy efficient and ecologically friendly. We provide natural soaps and shampoo for all of our guests and are a smoke free facility.. The Hotel no longer offers Jacuzzi's on the property. ... more   less 

Additional Information about Acanto Hotel & Condominiums

Address: 16 Norte | Between 1st & 5th ave, Playa del Carmen 77710, Mexico (Formerly Acanto Condo Hotel)
Region: Mexico > Yucatan Peninsula > Quintana Roo > Riviera Maya > Playa del Carmen
Price Range: €127 - €322 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Acanto Hotel & Condominiums 4*
Number of rooms: 21
Reservation Options:
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Also Known As:
Acanto Boutique Hotel
Hotel Acanto Boutique
Acanto Hotel & Condominiums Riviera Maya, Mexico - Playa Del Carmen
Hotel Style:
#13 Spa Hotel in Playa del Carmen
#14 Luxury Hotel in Playa del Carmen
#15 On the Beach Hotel in Playa del Carmen
#20 Family Hotel in Playa del Carmen
#33 Green Hotel in Playa del Carmen
#41 Romantic Hotel in Playa del Carmen
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Questions & Answers

Here's what travellers have asked, with answers from Acanto Hotel & Condominiums staff and other travellers.
30 questions
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Ontario, California
Gibsonia, Pennsylvania
Underwood, North Dakota, United States
over a year ago

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Questions? Get answers from Acanto Hotel & Condominiums staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“ask for something not on the 1st floor?”
X5281GCjenniferr, 12 Apr 2017 | Read review
“Our room was on the second floor, corner room which was very sunny and quiet. I am guessing second floor is quieter than first perhaps.”
Kiki565, 30 Mar 2017 | Read review
“Any room has a little balcony”
477monicag, 29 Mar 2017 | Read review
“Get a 1 bedroom suite or larger.”
him3, 22 Mar 2017 | Read review
“the balconies are small, but ground floor has big patio”
  • view from the entrance of our room and the private patio
  • pano of the living room and kitchen
315sepps, 1 Mar 2017 | Read review
5 of 5