We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

Illusion Boutique Hotel by Xperience Hotels

Traveller (736)
360
Panoramas (7)
Pool & Beach (246)
Certificate of Excellence

About

Location
Cleanliness
Service
Value
Certificate of Excellence
The Illusion Boutique Hotel by Xperience Hotels is a small hotel with great personalized service and attention to details. A perfect blend of elegance and tropical freshness with a fusion of Asian/Italian decor and architectural style.
Read more
Property amenities
Pool
Free High Speed Internet (WiFi)
Restaurant
Bar/Lounge
Adult pool
Concierge
Dry Cleaning
Laundry Service
Multilingual Staff
Non-smoking hotel
Outdoor pool
Public Wifi
Show more
Room features
Air conditioning
Refrigerator in room
Non-smoking rooms
Suites
Good to know
HOTEL STYLE
Boutique
Centrally Located
HOTEL CLASS
1,927Reviews
1,276Photos
87Q+A
100Room tips
Traveller rating
  • 1,166
  • 548
  • 130
  • 54
  • 29
Time of year
Traveller type
Language
  • More languages
  • Filter
  • English
Popular mentions
Location of that hotel is amazing, 2 minutes (when you walk slowly) from the beach, and 1 minute from 5th Av. !! We stayed in a room that is not noisy at night. Breakfast is not a buffet but you have a few choices which is really good, every day you can eat something different.
Read more
Response from XperienceHR, Hotel Manager at Illusion Boutique Hotel by Xperience Hotels
Responded 3 days ago
Dear Ambassador Mario, Thank you so much for your comment! I am glad we had the opportunity to meet you, and it was a pleasure to assist you during your stay with us. We hope you come back soon! Ingrid, Cinthya and all our Hospitality Devotees (Collaborators) wanted to give you a different eXperience! Please do not hesitate to contact us for any information you need. Big Hugs! Claudia Esquivel Hotel Manager Illusion Boutique
Read more
Not the fanciest or most modern hotel but does the trick. More affordable than others in the area and service is excellent! Delicious breakfast included, free internet, laundry service, close to the 5tha avenida. There were a few loud nights where you can hear music but what
Read more
Review collected in partnership with this hotel
Response from XperienceHR, Hotel Manager at Illusion Boutique Hotel by Xperience Hotels
Responded 1 week ago
Dear Ambassador Odyssey, The best thing that we can have is your recomendation and for sure that you come back to our Xperience Hotels. That is the best award we can get! And I have to thank you because you make this dream possible. Do not hesitate to contact us for your next reservation in Playa del Carmen, we will be waiting for you with open arms! Have a nice day! Claudia Esquivel Hotel Manager Illusion Boutique
Read more
We loved our trip, the view was fantastic, the sheets soft and the pillows comfortable. The staff very professional and helpful. We are probably be back of we return at playa del carmen because the location was close to everything and not too noisy
Read more
Review collected in partnership with this hotel
Response from XperienceHR, Hotel Manager at Illusion Boutique Hotel by Xperience Hotels
Responded 1 week ago
Dear Ambassador Julie, I feel so happy to read your comment! Actually in this moments we love to have your opinion because it reminds us why we are here, and it is really simple, we want to share with you a unique experience. And we want you to feel our Infinite Hospitality, thank you very much for make it happen! We will love to have you back, please get in contact with us in our social media or contact information to assist you with your next reservation. This is your home! Regards and Hugs from Playa del Carmen, Claudia Esquivel Hotel Manager Illusion Boutique
Read more
Thank you for your hospitality and fantastic service. Breakfast was included. I tried "huevos rancheros" yumyum super delicious. The orange juice super natural. Room with air conditioning, trust me it makes a big difference to have it. Perfect place. Near to everything. Front
Read more
Response from XperienceHR, Gerente de Hotel at Illusion Boutique Hotel by Xperience Hotels
Responded 2 weeks ago
Dear Ambassador, I feel so happy!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!! :) You makes us smile for your nice comment! Thank you very much, we do this day by day because we love it, they said that you are not working when you find something you love, and this is our case. Thank you so much for the opportunity, and yes I totally agree Huevos Rancheros are my favorite one! And more if you try them in Maison Pierre, our restaurant! I hope to see you soon! Anahi & All our Hospitality Devotees (Collaborators) send you big Greetings, Regards. Claudia Esquivel Hotel Manager Illusion Boutique
Read more
We stayed here as part of an Intrepid tour, for2 nights. Room was big, bed was good and it’s quite handy to the attractions of Playa del Carmen. However the service was poor, the WiFi terrible (worse still the staff put this down to lack of different providers in the town rather
Read more
Response from XperienceHR, Hotel Manager at Illusion Boutique Hotel by Xperience Hotels
Responded 2 weeks ago
Dear Ambassador Charles, I feel really disappointed for the fact that those inconveniences we could fix them while you were here. It is true that our facilities are not from a 5 Diamonds Hotel, we are a different hotel , we want to be recognized for our service, and give you warmness, that is our unique characteristic. I want you to know that we are soon to close a deal with a new provider to improve our wifi service, I know this is something important and we are working on that. Your comment will help me to keep improving, I feel sad that I could search for a solution at that moment, we have 7 other Hotels, each one different but with the same line of service. I can promise you we will have small but good changes to improve the areas that your mentioned before. Thank you so much for your comment. Sincerely, Claudia Esquivel Hotel Manager Illusion Boutique
Read more
Previous
Album Categories
All photosTravellerRoom & SuitePool & BeachDining Family and Play Areas
room with terrible locks.
Beach towel art!
View from our balcony with the beach in the background
Professional photo exclusively commissioned by TripAdvisorIllusion Boutique Hotel by Xperience Hotels
The Vision Cabana at the Illusion Boutique Hotel by Xperience Hotels
Professional photo exclusively commissioned by TripAdvisorIllusion Boutique Hotel by Xperience Hotels
The Prestige Suite at the Illusion Boutique Hotel by Xperience Hotels
PreviousNext
12345678
Dear Mr. Gateway07: For breakfast we offer a menu with different breakfast options included so that you can choose the one that best suits you. In response to the prices of the surrounding restaurants, you can find several options for you to choose the one that best suits your needs. Best regards. Misael Ramirez Reservation Agent Xperience Hotels
0 votes
Show all answers
Dear Mr. marimagan1: We are happy to inform you that if we have rooms that can accommodate your entire family. To receive specific assistance in your particular case, please contact us directly. I look forward to your contact. Misael Ramirez Reservation Agent Xperience Hotels m.ramirez @ xperiencehotels resorts. com
1 vote
Dear Ms. Irelandladyluck, We apologize for the delay in our response, we have some inactive emails that could not permitted to get in touch with us. How can we help you? Please let us know so we can give you a response as soon as possible. We are at your disposal, Regards, Claudia E. Front Desk Supervisor
2 votes
Show all answers
hello, I was wondering if you have parking?
We didn't rent a car. We took a direct bus from Cancun Airport to Playa. Easy, Safe & Cheap. Everything is walking distance, including the ferry to Cozumel.
0 votes
Show all answers
Do you have suites with 2 bedrooms? Do any rooms have a kitchen?
Dear, First of all , sorry for my late reply , regarding your question , we do have a suite called Prestige Suite : 730 sqft suit one bedroom with a king size bed spacious terrace with a pool only a few steps away, and at an additional charge there is the option of a fully equipped luxury second bedroom with a queen size bed and a lock-off connection. The suite enjoys the commodity of a large equipped kitchenette with dining area, full refrigerator, walk-in closet and luxury bathroom. All guestrooms have remote control A/C, ceiling fan, 20" TV with remote control, phone, in room safe and mini bar. Should you require more information please no dot hesitate to contact me. Best Regards Cynthia Hernández
0 votes
PreviousNext
12345618
"On third floor and was perfect."
"Room from the inner patio. From the street side you can hear discos up to 3 hours at night - the only "minus""
"amazing hotel for the price is great"
"Floors 4 and 5 offer the best rooms."
"Deluxe room-Partial Ocean View, prestige suite-pool access"
PreviousNext
12345620
PRICE RANGE
US$61 - US$264 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
illusion boutique hotel by xperience playa del carmenhotel illusion boutiqueillusion boutique playa del carmen
LOCATION
MexicoYucatan PeninsulaQuintana RooRiviera MayaPlaya del Carmen
NUMBER OF ROOMS
45
Is This Your TripAdvisor Listing?
Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more. Claim Your Listing