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The Royal Playa del Carmen

0.4 km from Playa del Carmen centre
  • Free Wifi
  • Breakfast included
  • Pool
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1 room, 2 adults, 0 children
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Constituyentes Avenue #2, Playa del Carmen 77710, Mexico
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14,955 Reviews from our TripAdvisor Community

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Showing 12,766: English reviews
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Mequon, Wisconsin
Reviewed yesterday NEWvia mobile

My husband and I stayed here for four nights and we were pleasantly surprised! The food was the best all-inclusive food we have ever eaten, the staff was amazing and our room was impeccable. A special shout out to Graciela, our butler, for her exceptional service and attention. A true delight! In addition, we would like to thank Marco at...

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Helpful?
Thank Laura B
Reviewed yesterday NEW

These people should be praised: (spice) Jose arcos, Javier,Antonio,Osiris, (pelicans) Emmanuel, Jesse is, Gonzalo, Geronimo, eleno, Lucas,Martin, rodolfo, Manuel, Amaya,Raul L., ( Mediterranean) Manuel, Abraham, our cleaning lady and towel artist, in making our three weeks there so memorable. We have stayed at many other locations in playa del carmen (about six) and this is our favorite.

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Thank Ramon A
Saint Paul, Minnesota
Reviewed yesterday NEW

Just got back yesterday from a 5 day trip at the The Royal and could not have asked for a better vacation. The place was just amazing! We stayed in a Junior Suite Ocean Front and while I wished the view would have been a bit more "ocean front" as we had a restaurant just below our room and were...

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Thank SaraSM77
Marshfield, Massachusetts
Reviewed yesterday NEWvia mobile

I spent the week here with my boyfriend. From the time we got there I was impressed. Our concierge was wonderful! I forget her name but it was a very professional, accommodating women. We were greeted with drinks and then brought on a tour of the resort to know where things were/how things worked. We easily found chairs on beach...

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1Thank JulianneGilli
Rye, New York
Reviewed yesterday NEW

This resort must have extraordinary senior leadership...as everything from the initial greeting/check-in to checkout was handled perfectly. All of the staff were warm and professional...especially Grace. She was simply amazing, constantly on top of everything, assuring that we had an incredible experience. Not only was she good at her job, but she was very warm and kind. The resort itself...

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Thank Stuart R
Dallas, Texas
Reviewed 2 days ago NEW

Just spent a week at the Royal. It lives up to it's name. Some of the best service I've received at a inclusive hotel. Christin in the restaurant "Spice" was one of the kindest people, he had service with a smile. Mario Lopez managed the beach service and was great!! We ended the trip with a dinner at the EL...

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1Thank OMOM2012
Lynn D, Gerente at The Royal Playa del Carmen, responded to this review

Dear 516neveragain2016, Thank you for taking time to share your experience! We definitely feel very pleased to read this review, thank you so much for all your kind words to our staff, I'm sure they'll feel very proud to know you had a very special stay, because of their work. We look forward to welcoming you back soon.

Reviewed 2 days ago NEW

My time spent at The Royal for 12 days with my husband and daughter were the best 12 days I have spent. There was never a dull moment, with all of the pool activities and nighttime entertainment (which was great every single night). I have never seen so many people gather in a lobby at a resort to watch the...

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6Thank Gina M
Lynn D, Gerente at The Royal Playa del Carmen, responded to this review

Dear Gina M I heartily thank you for sharing such a descriptive review about your twelve day holiday at The Royal Playa del Carmen. I'm sure the TripAdvisor community will find this review very useful. It is great to know you found our staff very helpful and attentive; our top priority is to offer an exceptional service to each one...

Reviewed 2 days ago NEW

The resort is very beautifully appointed. The service impeccable. Food is first class dining all day long. Head waiter of Spice restaurant Jose Garcia and his staff went out of there way to give us service that was above and beyond. The entertainment was in the professional class and Israel was very helpful in all areas.

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Thank Robert C
Lynn D, Gerente at The Royal Playa del Carmen, responded to this review

Dear Robert C, Thank you so much for writing this review. We are very happy to hear that it was a great experience for you, and that you found our staff to be very helpful and attentive, this will motivate us to keep doing our best job. Also Thanks for highlighting our food service and for choosing The Royal to...

Chicago, Illinois
Reviewed 2 days ago NEW

We were on a trip with adult cousins. We have a terrific time. The food is great and the service on every level is amazing. Amelia was terrific - she was our server on the beach front, and Graciella was our 'butler'. She made things easy for us every step of the way. Ana was also great making sure we...

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Thank Theodosia H
Lynn D, Gerente at The Royal Playa del Carmen, responded to this review

Dear Theodosia H, Your kind review is truly appreciated! Our top priority is to offer an exceptional service to each one of our guests and it is very satisfying to read that this was your case. Thank you for your comments about our staff, this motivates them to keep working hard to deliver amazing experiences. We truly appreciate your highlights...

Las Vegas, Nevada
Reviewed 2 days ago NEW

We went to The Royal Playa del Carmen in December 2016 for a family Christmas trip. 3 adult brothers, spouses and parents for a group of 7 adults all seasoned travelers. Once we arrived from Cancun via our shuttle we were greeted with champagne and warm towels. We were in room 199 on the ground level by the pool. At...

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2Thank MissHollyP
Lynn D, Gerente at The Royal Playa del Carmen, responded to this review

Dear MissHollyP, Thank you so much for sharing such a descriptive review about your Family Christmas Holidays at The Royal. The TripAdvisor community will definitely find useful your opinion. We are so thrilled to know you had an amazing time, and that you could enjoy not only our restaurants bars and shows in property, but you could also experience the...

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Room Service
  • Fitness Centre with Gym / Workout Room
  • Pool
  • Beachfront
  • Restaurant
  • Bar/Lounge
  • Spa
  • Breakfast included
GreenLeadersSilver level
About the property
  • Non-Smoking Hotel
  • Beachfront
  • Wheelchair Access
Things to do
  • Fitness Centre with Gym / Workout Room
  • Pool
  • Restaurant
  • Bar/Lounge
  • Spa
  • Hot Tub
Room types
  • Non-Smoking Rooms
  • Suites
  • Accessible rooms
In your room
  • Air Conditioning
  • Refrigerator in room
  • Minibar
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
Services
  • Room Service
  • Business Centre with Internet Access
  • Breakfast included
  • Airport Transportation
  • Dry Cleaning
  • Meeting Rooms
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
Official Description (provided by the hotel)
Along the powdery white sands of the Caribbean, The Royal welcomes guests to a world of all-inclusive luxuries exclusively for adults. Situated on the Riviera Maya just steps from Playa del Carmen's famous Fifth Avenue, the AAA Four-Diamond resort boasts all-suite accommodations with private balconies and spectacular views, plus special options such as swim-up suites and beachfront walkouts. From beach butlers to romance concierges, the attentive staff provides genuine hospitality at every turn as guests enjoy the luxurious spa, exquisite cuisine, natural beauty, and many other delights of The Royal. ... more   less 

Additional Information about The Royal Playa del Carmen

Address: Constituyentes Avenue #2, Playa del Carmen 77710, Mexico
Region: Mexico > Yucatan Peninsula > Quintana Roo > Riviera Maya > Playa del Carmen
Price Range: €308 - €691 (Based on Average Rates for a Standard Room)
Hotel Class:4.5 star — The Royal Playa del Carmen 4.5*
Number of rooms: 513
Reservation Options:
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Also Known As:
The Royal Playa Del Carmen Hotel Playa Del Carmen
Royal Hotel Playa Del Carmen
Royal Porto Real
Royal Playa De Carmen
The Royal Playa Del Carmen Riviera Maya, Mexico
Hotel Style:
#6 Romantic Hotel in Playa del Carmen
#8 Family Hotel in Playa del Carmen
#10 Top resorts Hotel in Playa del Carmen
#11 Luxury Hotel in Playa del Carmen
#11 Spa Hotel in Playa del Carmen
#13 On the Beach Hotel in Playa del Carmen
#15 Business Hotel in Playa del Carmen
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Questions & Answers

Here's what travellers have asked, with answers from The Royal Playa del Carmen staff and other travellers.
1,570 questions
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Bradford, United Kingdom
over a year ago

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Questions? Get answers from The Royal Playa del Carmen staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Make sure to ask if your room is truly "oceanfront" if that is what you are looking for.”
 of 5 bubbles SaraSM77, 24 Feb 2017 | Read review
“need to specify if you want a quiet area or poolside, etc.”
 of 5 bubbles 642stuartr, 24 Feb 2017 | Read review
“Rooms with swim-up pools are most quiet, rooms by main pool is where the party is at!”
 of 5 bubbles ginamQ3008TB, 23 Feb 2017 | Read review
“not near the dock. you can hear the horn from the boat going to Cozumel”
 of 5 bubbles TheodosiaH, 23 Feb 2017 | Read review
“We had room 199 and while it was ground level there was still a bit of a view and super access to the pool area! Became the family hub!”
 of 5 bubbles MissHollyP, 23 Feb 2017 | Read review
5 of 5