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The Royal Playa del Carmen

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14,421 Reviews from our TripAdvisor Community

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Showing 12,316: English reviews
Delta, Canada
1 review
Reviewed yesterday NEW

The location of this hotel was only a block from the famous 5th ave shops where you find many shops and restaurants and no vehicles allowed. The ferry terminal going to Cozumel was a 15 min walk. The hotel was 5* for sure with many restaurants to choose from with excellent service and great menus. I would like to mention... More 

Helpful?
Thank ritchiebr
Miami Beach, Florida
1 review
Reviewed yesterday NEW

We've been twice in this fantastic hotel! The people service is excellent, the food is awesome and in very well located. very good recommendation! At the lobby there is Didier with a very high quality service always giving his best to make you happy. The servers at every single corner are eager to serve you with the best experience. Thank... More 

Helpful?
Thank edc0r17
Level Contributor
13 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed yesterday NEW via mobile

The food is dreadful but situation is great being opposite the beach and the staff are attentive and friendly. We had roast chicken and it was so dry, over cooked onion rings. The broccoli was fine. The

Helpful?
Thank Peaofsweetness2
Vancouver
Level Contributor
9 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
Reviewed yesterday NEW

This is our 6th visit to the Royal, and it was, as always, fantastic. The resort is beautiful, the food and services excellent, but it is the staff that make the Royal feel like home and truly magical. Each year we come they amazingly and genuinely remember us and welcome us back with hugs and smiles. We feel the longevity... More 

Helpful?
Thank Jane D
Irvine, California
1 review
Reviewed 2 days ago NEW

2nd time here and this place delivers! Service is amazing down to every small detail. Rooms are spacious, clean, updated with jacuzzi tub in every room. Resort goes over and above whenever possible and never makes you feel like you are ever asking for too much. Rooms have lots of towels, pillows, soap.... Spa is available to lounge in even... More 

Helpful?
Thank KJLOC
Lynn D, Gerente at The Royal Playa del Carmen, responded to this review

Dear KJLOC, Your comments are very important for us and we are grateful that you take some minutes from your valuable time and make this fabulous review from us. Thank you for visiting us and we hope to have the privilege to host you once again soon! More 

Chicago, Illinois
Level Contributor
20 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 21 helpful votes
Reviewed 2 days ago NEW

We booked in the early fall for an early get away prior to winter. What a great success! The people, amenities, food, service, weather, ocean were all tremendous, We first had a swim up suite on the ground level where we could step out of our room onto a patio with lounge chairs positioned barely in the water with access... More 

Helpful?
Thank EricDerrick
Lynn D, Gerente at The Royal Playa del Carmen, responded to this review

Dear EricDerrick, Thank you for sharing your fabulous experience! We are excited you enjoyed your stay. Thank you again and we hope to welcome you back very soon! More 

Level Contributor
11 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
Reviewed 2 days ago NEW

Just a quick note of thanks to Iris and Marco from the Royal. I had a chance to visit with both of them over the last few days and they were extremely courteous and very informative. The Royal is always amazing. It has a lot to do with their awesome staff!!

Helpful?
Thank Deebtravel
Lynn D, Gerente at The Royal Playa del Carmen, responded to this review

Dear Deebtravel, Thank you for sharing your experience! We are excited you enjoyed your stay. We hope to welcome you back very soon! More 

Level Contributor
9 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 2 days ago NEW

This place is great for the reason that it shows everything thats wrong with Playa del Carmen, all in one place. We arrived last week after discovering the beaches of Cancun and Tulum (5 days). Its an All-Inclusive Resort that caters to mostly White -Old retired people that fill their obese bodies and lay by the pool. First when we... More 

Helpful?
Thank Christian M
Saint John, Indiana
1 review
Reviewed 3 days ago NEW via mobile

This was our 2nd trip to the Royal in as many years. From the moment you walk through the front door, you are met with generous hospitality, amazing views of the ocean and of course, a drink. The rooms are incredibly well-kept, and general cleanliness of the entire resort is unmatched. We are in our late 30's, so we like... More 

Helpful?
Thank zack5959
Lynn D, Gerente at The Royal Playa del Carmen, responded to this review

Dear zack5959, Thank you so much for your fantastic review! We are very happy to hear that it was a great experience for you, and that you found our staff to be very helpful and attentive, this will motivate us to keep doing our best job! Thank you for choosing us to spend your vacations. We are looking forward to... More 

1 review
Reviewed 3 days ago NEW via mobile

My husband Zack McGrath and I had a wonderful time again at The Royal Playa del Carmen. To the outstanding food and drinks, as well as beautiful beach and pools. The staff at this hotel are by far the most gracious hosts. The entertainment was spectacular. I started off my mornings enjoying aqua aerobics and aqua Zumba. We took cooking... More 

Helpful?
Thank Becky M
Lynn D, Gerente at The Royal Playa del Carmen, responded to this review

Dear Becky M, We really appreciate this review. Thank you for giving us the opportunity to host you and we hope that you come back and enjoy once again of all our services More 

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Room Service
  • Fitness Centre with Gym / Workout Room
  • Pool
  • Beachfront
  • Restaurant
  • Bar/Lounge
  • Spa
  • Free Breakfast
GreenLeadersSilver level
About the property
  • Non-Smoking Hotel
  • Beachfront
  • Wheelchair Access
Things to do
  • Fitness Centre with Gym / Workout Room
  • Pool
  • Restaurant
  • Bar/Lounge
  • Spa
  • Hot Tub
Room types
  • Non-Smoking Rooms
  • Suites
In your room
  • Air Conditioning
  • Refrigerator in room
  • Minibar
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
Services
  • Room Service
  • Business Centre with Internet Access
  • Free Breakfast
  • Airport Transportation
  • Dry Cleaning
  • Meeting Rooms
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
Official Description (provided by the hotel)
Along the powdery white sands of the Caribbean, The Royal welcomes guests to a world of all-inclusive luxuries exclusively for adults. Situated on the Riviera Maya just steps from Playa del Carmen's famous Fifth Avenue, the AAA Four-Diamond resort boasts all-suite accommodations with private balconies and spectacular views, plus special options such as swim-up suites and beachfront walkouts. From beach butlers to romance concierges, the attentive staff provides genuine hospitality at every turn as guests enjoy the luxurious spa, exquisite cuisine, natural beauty, and many other delights of The Royal. ... more   less 

Additional Information about The Royal Playa del Carmen

Address: Constituyentes Avenue #2, Playa del Carmen 77780, Mexico
Region: Mexico > Yucatan Peninsula > Quintana Roo > Riviera Maya > Playa del Carmen
Price Range: €327 - €625 (Based on Average Rates for a Standard Room)
Hotel Class:4.5 star — The Royal Playa del Carmen 4.5*
Number of rooms: 513
Reservation Options:
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Also Known As:
The Royal Playa Del Carmen Hotel Playa Del Carmen
Royal Hotel Playa Del Carmen
Royal Porto Real
Royal Playa De Carmen
The Royal Playa Del Carmen Riviera Maya, Mexico
Hotel Style:
#6 Romantic Hotel in Playa del Carmen
#8 Family Hotel in Playa del Carmen
#9 Top resorts Hotel in Playa del Carmen
#10 Spa Hotel in Playa del Carmen
#11 Luxury Hotel in Playa del Carmen
#12 On the Beach Hotel in Playa del Carmen
#15 Business Hotel in Playa del Carmen
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Questions & Answers

Here's what travellers have asked, with answers from The Royal Playa del Carmen staff and other travellers.
1,445 questions
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Bradford, United Kingdom
over a year ago

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Questions? Get answers from The Royal Playa del Carmen staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“ocean view”
 of 5 bubbles edc0r17, 2 Dec 2016 | Read review
“All good: and something for everyone's taste.”
 of 5 bubbles JaneD854, 2 Dec 2016 | Read review
“Swim up rooms are away from the clamor of the big pool areas.”
 of 5 bubbles EricDerrick, 1 Dec 2016 | Read review
“There isn't a bad room on the entire resort!”
 of 5 bubbles Deebtravel, 1 Dec 2016 | Read review
“Location Location Location”
 of 5 bubbles christianmB6126YD, 1 Dec 2016 | Read review
5 of 5
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