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The Royal Playa del Carmen

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The Royal Playa del Carmen
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15,358 Reviews from our TripAdvisor Community

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Showing 13,099: English reviews
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USA
Reviewed yesterday NEW

We had a terrific stay at The Royal. The grounds are gorgeous and the staff is exceptional. We loved Abraham, one of our servers at breakfast - very good energy. I could say the same thing for every member of the staff we encountered. Very friendly and always smiling. There are several restaurants on the property as well as many...

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1Thank ComingtoaCityNearYou
Reviewed yesterday NEWvia mobile

As I sit in the lobby ready to leave my 4 day honeymoon, I leave with a bitter taste on this hotel. Let's start with the PROS - food is good, you can walk to 5th Ave, staff is friendly. CONS - our room was on the side of the sister hotel and street so couldn't enjoy our balcony and...

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Thank Brittany A
Reviewed 2 days ago NEWvia mobile

The best hotel we have stayed. Staff are very helpful and always smiling. Excellent services. Accommodation is super. Food choices very good. Lots of different restaurants. Particularly Restaurant Spice become our favourite. Swimming pool entertainment was brilliant. Well organised. Seafront was ok. Need more activities around.

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1Thank chatna
Rocklin, California
Reviewed 2 days ago NEWvia mobile

I stayed in this resort for a girlfriends 50th birthday. The moment we get there, we are greeted with drinks and a smile. The bell service helped us to our room. The next morning we wake up to the pool and a beautiful day! Carla, Victor, Danny and Israel (goes by Moto) had games and music at the pool. We...

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1Thank ericaweill
Carrollton, Texas
Reviewed 2 days ago NEW

My son was married at The Royal in the gazebo April 8, 2017. Our wedding planner,Anat Rosengaus, was just perfect! From helping me plan the event for months to being on property every step of the way and through the entire event and reception to ensure our day was perfect! We had about 50 attend and stay at the hotel....

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1Thank Melissa H
Los Angeles, California
Reviewed 2 days ago NEW

This was my first time at The Royal. I love this place it was the best vacation ever. The service was amazing. The staff was very friendly, helpful and courteous. From the front desk, to the cleaning lady, to the restaurants and the Spa. I went to the Spa for a facial and Angie was super amazing. Great lady, very...

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Thank bigge2017
A TripAdvisor Member
Level Contributor
3 reviews
1 helpful vote
Reviewed 2 days ago NEWvia mobile

Repeat traveler to The Royal. Great service, location, food, facilities! The friendliest service. The staff seems delighted to be working there. Many dining options and all are good! Don't miss some of the live shows in the lobby.

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1Thank A TripAdvisor Member
A TripAdvisor Member
1 review
Reviewed 2 days ago NEWvia mobile

This hotel is not as advertised. It is loud and not 5 star. The breakfast food that arrived this morning was unidentifiable. We realized we made a mistake the moment we arrived and they refused to refund our stay and allow us to move properties. Run away from this place it is terrible. Oscar in reservations was the worst customer...

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Thank A TripAdvisor Member
Ponte Vedra Beach, Florida
Reviewed 2 days ago NEW

The service was Excellent! The room was Oceanfront and Gorgeous! The location of the resort was perfect with so much to explore and honestly no need to leave as the amenities were great! The staff was Always very warm and friendly and made each person feel welcome. The service given by Marco Cano in the pool cabanas was Exceptional!!! He...

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Thank mleelee2017
Reviewed 2 days ago NEW

They say to "Expect the Exceptional" but "Exceptional" does not even begin to describe the service here. We stayed 8 nights and got married under the beach front gazebo with 14 of our friends and family while there. I spent a year planning this wedding with The Royal Wedding Center. I worked with wedding coordinator, Estefania Lopez, and she was...

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Thank Sarah P

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Amenities

Highlights
  • Room Service
  • Fitness Centre with Gym / Workout Room
  • Pool
  • Beachfront
  • Restaurant
  • Bar/Lounge
  • Spa
  • Breakfast included
  • Free High Speed Internet ( WiFi )
GreenLeadersSilver level
About the property
  • Beachfront
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Fitness Centre with Gym / Workout Room
  • Pool
  • Restaurant
  • Bar/Lounge
  • Spa
  • Hot Tub
Room types
  • Non-Smoking Rooms
  • Suites
  • Accessible rooms
In your room
  • Air Conditioning
  • Refrigerator in room
  • Minibar
Internet
  • Free Internet
  • Public Wifi
  • Free High Speed Internet ( WiFi )
Services
  • Room Service
  • Business Centre with Internet Access
  • Breakfast included
  • Airport Transportation
  • Dry Cleaning
  • Meeting Rooms
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
Official Description (provided by the hotel)
Along the powdery white sands of the Caribbean, The Royal welcomes guests to a world of all-inclusive luxuries exclusively for adults. Situated on the Riviera Maya just steps from Playa del Carmen's famous Fifth Avenue, the AAA Four-Diamond resort boasts all-suite accommodations with private balconies and spectacular views, plus special options such as swim-up suites and beachfront walkouts. From beach butlers to romance concierges, the attentive staff provides genuine hospitality at every turn as guests enjoy the luxurious spa, exquisite cuisine, natural beauty, and many other delights of The Royal. ... more   less 

Additional Information about The Royal Playa del Carmen

Address: Avenida Constituyentes 2 | Centro, Gonzalo Guerrero, Playa del Carmen 77710, Mexico
Region: Mexico > Yucatan Peninsula > Quintana Roo > Riviera Maya > Playa del Carmen
Price Range: €279 - €569 (Based on Average Rates for a Standard Room)
Hotel Class:4.5 star — The Royal Playa del Carmen 4.5*
Number of rooms: 513
Reservation Options:
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Also Known As:
The Royal Playa Del Carmen Hotel Playa Del Carmen
Royal Hotel Playa Del Carmen
Royal Porto Real
Royal Playa De Carmen
The Royal Playa Del Carmen Riviera Maya, Mexico
Hotel Style:
#6 Romantic Hotel in Playa del Carmen
#8 Family Hotel in Playa del Carmen
#9 Top resorts Hotel in Playa del Carmen
#10 Luxury Hotel in Playa del Carmen
#10 Spa Hotel in Playa del Carmen
#12 On the Beach Hotel in Playa del Carmen
#25 Green Hotel in Playa del Carmen
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Questions & Answers

Here's what travellers have asked, with answers from The Royal Playa del Carmen staff and other travellers.
1,692 questions
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Bradford, United Kingdom
over a year ago

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Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Ocean view means you might have a slight view of the ocean-still nice but cant really see the ocean”
MelissaH956, 25 Apr 2017 | Read review
“Rooms on the side of the pool because you have a great view to the pool, the activities and the ocean”
bigge2017, 25 Apr 2017 | Read review
“Try to get a room thats at ground level because the beach is right in front of you!!!”
nikki6076, 24 Apr 2017 | Read review
“We loved our swim out pool room.”
Tish1219, 24 Apr 2017 | Read review
“Not all rooms have a great view - ask. 993 \large and view over quiet pool. Back two doors is noisy at night. Ocean front hard to get.”
MGB231, 24 Apr 2017 | Read review
5 of 5