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The Royal Playa del Carmen

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Traveller (15825)
Room & Suite (3737)
Pool & Beach (2701)
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Overview
  • Excellent81%
  • Very good13%
  • Average4%
  • Poor1%
  • Terrible1%
Travellers talk about
“maria marie”(1,547 reviews)
“chef's plate”(888 reviews)
“coffee house”(612 reviews)
Free Wifi
Parking
Breakfast included
Air Conditioning
Beachfront
Pool
Non-Smoking Rooms
4 Star Hotel
All hotel details
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Reviews (17,608)
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14,927 results
Traveller rating
11,601
2,154
652
297
223
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LanguageEnglish
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11,601
2,154
652
297
223
Show reviews that mention
All reviewsmaria mariechef's platecoffee houseromance conciergespice restaurantjose garciadanny boyfrozen grapeshour loungeocean viewturn down servicetequila barour honeymoonlobby barpresidential suitebeach butleril pescatore
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1 - 5 of 14,927 reviews
Reviewed yesterday via mobile

The room I was there for a wedding. The website didn’t woooow me! When I got to this resorts I fell totally in love. Rooms can use some upgrading but overall I have not one complaint about this resort. Marco front desk supervisor went above...More

1  Thank ydeia b
Reviewed yesterday

Just returned from my second stay at the Royal, it did not disappoint. The staff and service at this resort are absolutely fabulous. Cesia was our concierge and she was extremely helpful. We had a small request and she not only completed it but called...More

Thank job13ri
Response from Lynn D, Gerente at The Royal Playa del CarmenResponded yesterday

Dear job13ri, Thank you so much for your fantastic review! We are very happy to hear that it was a great experience for you, and that you found our staff to be very helpful and attentive, this will motivate us to keep doing our best...More

Reviewed 2 days ago

We had a great vacation at The Royal. Most of our pool time was spent at the "quiet" pool area. Gerardo Torres at the bar was spectacular! We had an ocean view room and it was very nice. Our anniversary was celebrated during our stay...More

Thank mouse56113
Response from Lynn D, Gerente at The Royal Playa del CarmenResponded yesterday

Dear mouse56113, Thank you for sharing your review! Is really important for us to know you really enjoyed your Anniversary with us and you were treated like royalty as you deserve. We are realy glad to know that you liked the suite decoration that ous...More

Reviewed 2 days ago

Carlos and Juan are such excellent fitness trainers. Not only are they knowledgeable about exercises but are friendly and fun. Their classes are fantastic. The Friday Fitness challenge and the daily Metabolic Circuit classes are extreme workouts. Everything else about The Royal is great too...More

Thank Nancy W
Response from Lynn D, Gerente at The Royal Playa del CarmenResponded yesterday

Dear Nancy W, Thank you for taking time out to share your experience! We definitely feel very pleased to read this review, thank you so much for all your kind words to our staff, this is the best way to know that they are doing...More

Reviewed 2 days ago

The service at the Royal is exquisite! Whatever we asked for, the staff was eager to find exactly what we wanted. The hotel is beautiful and our room had a beautiful ocean view. Gerardo Torres was excellent. He went above and beyond good service! Paco...More

Thank debsaba2018
Response from Lynn D, Gerente at The Royal Playa del CarmenResponded yesterday

Dear debsaba2018, We are delighted to learn about your pleasant stay at our resort and we are sincerely grateful for your generous post. We would also like to thank you for taking the time to share your comments with us. We will certainly forward your...More

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About
Awards & Recognition
Travellers' Choice2018 Winner
GreenLeaders Silver level
Certificate of Excellence
Amenities
Top amenities
Room Service
Fitness Centre with Gym / Workout Room
Pool
Beachfront
Restaurant
Bar/Lounge
Free High Speed Internet (WiFi)
Spa
Breakfast included
Hotel Amenities
Room Service
Business Centre with Internet Access
Breakfast included
Airport Transportation
Dry Cleaning
Meeting Rooms
Concierge
Banquet Room
Multilingual Staff
Conference Facilities
Breakfast Available
Room amenities
Air Conditioning
Refrigerator in room
Minibar
Things to do
Fitness Centre with Gym / Workout Room
Pool
Restaurant
Bar/Lounge
Spa
Hot Tub
Heated pool
Adult pool
Outdoor pool
Details
Price range
US$261 - US$644 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#6 Romantic Hotel in Playa del Carmen
#8 Top resorts Hotel in Playa del Carmen
#8 Spa Hotel in Playa del Carmen
#10 On the Beach Hotel in Playa del Carmen
#10 Luxury Hotel in Playa del Carmen
#25 Green Hotel in Playa del Carmen
Room types
Non-Smoking Rooms, Suites, Accessible rooms
Details
Price range
US$261 - US$644 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#6 Romantic Hotel in Playa del Carmen
#8 Top resorts Hotel in Playa del Carmen
#8 Spa Hotel in Playa del Carmen
#10 On the Beach Hotel in Playa del Carmen
#10 Luxury Hotel in Playa del Carmen
#25 Green Hotel in Playa del Carmen
Room types
Non-Smoking Rooms, Suites, Accessible rooms
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Traveller (15825)
Room & Suite (3737)
Pool & Beach (2701)
Dining (1475)
Amenities (102)
Family and Play Areas (83)
Business Centre & Event Rooms (71)
Questions & Answers
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Evelyn S
22 May 2018|
AnswerShow all 2 answers
Response from joee5 | Reviewed this property |
Free entertainment in main lobby area from approximately 830-1030pm
1
Vote
Rusty W
22 May 2018|
AnswerShow all 4 answers
Response from Lynn D | Property representative |
Dear Rusty W, Thank you for contacting us. We think THE Royal is a grear destination for relaxing and having a great Vacation. You may find other singles inside the Resort or outside, depending on the time, we cannot assure... More
0
Votes
Google Translation
Rebekah L
22 May 2018|
AnswerShow all 4 answers
Response from Lynn D | Property representative |
Hi Rebekah L, good day! We have had sunny days and some days with rain, this is the tropics so you never know and you can never trust the weather forecasts. Just come and enjoy, dont worry about the weather!! See you soon.
0
Votes
Google Translation
Room Tips
"Beach or towards the main pool"
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"Try to get rooms closest to the beach for a better view if you have an oceanview room as opposed to the..."
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"Swim up Suites are the best! Only way to go when you are done with the main pool."
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"Ocean view, and swim out if you can!"
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