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Hilton Playa del Carmen

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Rooms
1 Jan2 Jan
|
1 room, 2 adults, 0 children
Standard Room
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About
Location
Cleanliness
Service
Value
Travellers' Choice 2018 Winner
Certificate of Excellence
GreenLeaders Silver level
Overlooking the palm-lined beaches of the Caribbean Sea, our AAA Four-Diamond Hilton Playa del Carmen, An All Inclusive Resort is an elegant getaway for sophisticated relaxation. Relax in our light and airy all-suite accommodations featuring a private balcony, complimentary WiFi, pillow menu, mini-bar, double jetted tubs and rainfall showers. Choose one of our beachfront or swim-up suites for a large living room, additional amenities and direct access to the water.Discover designer boutiques, handcrafted goods, vibrant bars and entertainment just outside our doors. Within walking distance to the famous Fifth Avenue, our resort puts you in the heart of Playa del Carmen’s trendy attractions. Unwind with a holistic spa experience at SPAzul, including a Temazcal stone steam bath, couples treatments and salon services. Enjoy our Olympic-sized lap pool, tranquil relaxation pool, large fitness center, rooftop tennis court, water activities and more.
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Property amenities
Room Service
Fitness Centre with Gym / Workout Room
Pool
Restaurant
Bar/Lounge
Free High Speed Internet (WiFi)
Business Centre with Internet Access
Spa
Wheelchair Access
Airport Transportation
Public Wifi
Dry Cleaning
Meeting Rooms
Hot Tub
Concierge
Banquet Room
Multilingual Staff
Conference Facilities
Heated pool
Adult pool
Outdoor pool
Breakfast Available
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Room features
Non-Smoking Rooms
Suites
Air Conditioning
Accessible rooms
Refrigerator in room
Minibar
Good to know
HOTEL STYLE
Value
Centrally Located
HOTEL CLASS
Hotel links
Visit hotel website
Hotel deals
Reviews (18,638)
Filter reviews
15,754 results
Traveller rating
12,280
2,256
672
310
236
Traveller type
Time of year
LanguageEnglish
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12,280
2,256
672
310
236
Show reviews that mention
All reviews maria marie chef's plate coffee house romance concierge el mediterraneo spice restaurant royal pdc jose garcia hour lounge ocean view turn down service our honeymoon tequila bar presidential suite lobby bar beach butler rose petals
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1 - 5 of 15,754 reviews
Reviewed yesterday via mobile

Had an amazing vacation at the Hilton Playa Del Carmen. Food was fantastic - restaurant options were varied and food was top notch. Loved the smoothie hut in the morning and the coffee house had many options for morning caffeine. A big shout out to...More

Date of stay: December 2018
Thank sue030
Hotel's Favourite
Reviewed 2 November 2018

Spent 5 nights at the Royal with my husband in a Royal Master Suite. Room was beautiful. Large balcony with hammock. Large bathroom with two person shower. The steam shower had no purpose as there is a large gap between door and ceiling for all...More

Date of stay: October 2018
1  Thank bronjr001
Response from Lynn D, Gerente at Hilton Playa del CarmenResponded 3 November 2018

Dear bronjr001, On behalf of THE ROYAL Playa del Carmen staff and myself we want to take this opportunity to thank you from the bottom of our hearts for such a positive review. We look forward to welcoming you again in the near future!

Reviewed yesterday via mobile

Check in was quick, we had a garden view room near to the Mediterranean restaurant and coffee shop. Room was big - felt the rooms were a bit dated, especially with the jacuzzi bath in the room, and the actual bathroom is small compared to...More

Date of stay: December 2018
1  Thank fosterg71
Reviewed yesterday via mobile

Amazing place. Fantastic staff, especially Uriel Cuy and Usiel Perez. Kept us well hydrated... very friendly. Great food, great grounds, great location. I cant remember the woman at check in that helped us, but she was outstanding as well! Will be back this year.

Date of stay: July 2018
Thank Rob H
Reviewed 2 days ago

This is our 4th stay at this resort, formerly The Royal, now the Hilton. The staff is amazing, the beach is beautiful, and the food options are endless. The evening entertainment is a dance group performing themed performances, and they are exciting, fun, and a...More

Date of stay: December 2018
Thank LOVEMEXICOPLAYA
Response from Lynn D, Gerente at Hilton Playa del CarmenResponded yesterday

Dear LOVEMEXICOPLAYA, We truly appreciate your great review! Our top priority is to offer an exceptional service to each one of our guests and it is very satisfying to read that this was your case. Thank you for your comments about our staff, this motivates...More

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Questions & Answers
Ask a question
nancyegy
12 December 2018|
Answer
Response from Lynn D | Property representative |
Dear nancyegy, Hi, thank you for contacting us, yes we do have that suite category! Best regards!
-2
Votes
Google Translation
SandyTracy
12 December 2018|
AnswerShow all 2 answers
Response from srlbjl63 | Reviewed this property |
They used to, but after the buyout and rebranding PJ guests no longer have access to HPDC and vice versa... Bummer, because we enjoyed spending time at PJs when we were there and since that is no longer an option we won't be... More
1
Vote
Melissa B
11 December 2018|
Answer
Response from Lynn D | Property representative |
Hi Melissa B, of course, it is trply . management @ playa resorts . com or you can try with this one claudia . padron @ playa resorts . com either one will help you. Thanks!
-1
Votes
Google Translation
Room Tips
"Ocean views, beach walk-outs, and swim outs are fantastic."
LOVEMEXICOPLAYA
2 days ago
Read review
"Ask for upgrade ahead of time; make sure you are not located over the street as we were and I booked this..."
spm2
5 days ago
Read review
"If you want a quieter room, you'll want to be away from the pool."
Seaside544197
1 week ago
Read review
"Do not hesitate to choose Hilton Resort"
24dilan
1 week ago
Read review
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PRICE RANGE
US$263 - US$713 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
the royal playa del carmen hotel playa del carmenroyal hotel playa del carmenroyal porto realroyal playa de carmen
LOCATION
MexicoYucatan PeninsulaQuintana RooRiviera MayaPlaya del Carmen
NUMBER OF ROOMS
513
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