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We came late at night after a long trip with three small children (0,3,6).
When we arrive and was going to pay it card was declined. Since we knew that there was nothing wrong with the card and that we had enough credit we asked...More
This hotel was in a great location. The staff is friendly and responsive. The room was fine - not luxury, but adequate. Some small things they should change could make guests feel more comfortable: the pillows were the lumpiest I have EVER encountered, no soap...More
Response from HotelesMaya, Director de Relaciones Públicas at Maya del CarmenResponded 4 January 2018
Dear Catnipkiss, I appreciate your feedback about our hotel. All your comments are essential to improve our service. I will make sure that your comments are transmitted to our management. Take care!
This is a Mexican style hotel, so do not expect the Hyatt. I had a family size suite that included a fully equipped kitchen. The place was clean and had a nice little pool. There was even a dining table.
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Response from HotelesMaya, Director de Relaciones Públicas at Maya del CarmenResponded 16 December 2017
Dear DrUidx, I’m happy that you enjoyed your stay and I’m looking forward to having you again as a guest in our hotel. Take care!
I had to spend an extra night at Playa del Carmen and in a quick decison booked this "ok" looking hotel. Breakfast was included and had parking inc as well as internet.
Well... the room was spacious but stinked to cigarett, specially bed and pillows..the...More
We were a bit worried before going and had debated changing hotel due to some of the reviews on here. We are now so glad we didn't!
It is true that the bed was quite hard and that breakfast consists only of juice,cereal and toast...More