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Hotel Hacienda del Caribe

Overview
Calle 2 Entre 5ta Avenida y Avenida 10, Playa del Carmen 77710 Mexico See on map
Name/address in local language
AMENITIES
Free Wifi
Air Conditioning
Pool
Non-Smoking Hotel
Restaurant
Family Rooms
Concierge
3 Star accommodation
About
Description
Hotel characterized by a Mexican style created to meet the needs of the traveler who appreciates the best quality, privacy and personalized service in a world full of details with flavored Mexico. Hacienda del More Caribe is a small hotel so that each of our 34 rooms have charm and personality. We invite you to discover Hacienda del Caribe where serving you is a privilege! Less
Hotel class
Hotel Amenities
HOTEL FEATURES
Pool
Free High Speed Internet (WiFi)
Restaurant
Air Conditioning
Concierge
Non-Smoking Hotel
Outdoor pool
Beachfront
Room Service
Free Parking
Bar/Lounge
Spa
Breakfast included
Fitness Centre with Gym / Workout Room
Awards & Recognition
Certificate of Excellence
Certificate of Excellence
Hotel Style
Best Value
Room types
Non-Smoking Rooms, Family Rooms
Hotel class
Awards & Recognition
Certificate of Excellence
Certificate of Excellence
Hotel Style
Best Value
Room types
Non-Smoking Rooms, Family Rooms
Number of rooms
34
Price range
US$37 - US$120 (Based on Average Rates for a Standard Room)
Also Known As
Hacienda Del Caribe Hotel
,
Hacienda Del Caribe Playa Carmen
,
Hotel Hacienda Del Caribe Riviera Maya, Mexico - Playa Del Carmen
Location
Mexico > Yucatan Peninsula > Quintana Roo > Riviera Maya > Playa del Carmen
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Reviews & more
396Reviews
464Photos
33Q+A
43Room tips
Traveller rating
  • 118
  • 156
  • 69
  • 29
  • 24
Time of year
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  • English
Show reviews that mention
I dont believe hotels should be damned when things go wrong. My judgement depends on how they respond. We had a safe that would not work despite my efforts, but this was very speedily dealt with. After a long day and much travelling it is easy to be tetchy over a small issue, The
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My niece and I stayed here a for a few days at the end of our stay because I wanted her to experience Playa Del Carmen. This hotel has a lot of potential, but they failed miserably.

We arrived early because we wanted to explore 5th Avenue. The gentleman got us registered and tri
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Response from Paulina M, Director de Relaciones Públicas at Hotel Hacienda del Caribe
Responded 2 weeks ago
Hola! Wow thank you for your time to write us a comment, we really appreciate, it means we are important to you :) About the mini fridge it is true we do not have in the rooms, and yes we are a very basic hotel, you can see on the rate you paid, $33usd per night for 2 persons. we are just hotel service, as you said, very basic, we don't have room service and we never sell a room with those services because is not right, we don't know where you read we have room service and mini fridge in the rooms, we always try to sell what we have, the true. It is a hotel with open areas where is not allowed to smoke IN the room, but there are some open areas people can smoke. We apologize on behalf this smokers people. We hope next time in your visit Riviera Maya you find a really good hotel near 5th avenue and a price you can afford. May you have a nice day!
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I really loved the old school Mexican charm of this little hotel. We stayed in a suite on the third floor, which had 2 balconies. The fan and chandelier light didn’t work, but we didn’t complain. Would stay here again.
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Response from Paulina M, Director de Relaciones Públicas at Hotel Hacienda del Caribe
Responded 24 Aug 2018
Hello! Thank you so much for your comments, we are so happy you chose the right hotel for your perfect vacations, if you want to see the city this hotel es perfect , everything is walking distance. Remember we have promotions in our social media. We look forward to hosting you! Serving you is a privilege!
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Close to the collectivos and the bus station. Everything is right there, but quiet and good sleeping comfort. Good internet and A/C. The bed and the room were clean and nice (the shower is a bit old, but ok). Not so much hot water but who cares? Friendly stuff, good value for mon
Read more
Response from Paulina M, Director de Relaciones Públicas at Hotel Hacienda del Caribe
Responded 11 Aug 2018
Hello! Thank you so much for your comments, we are so happy you chose the right hotel for your perfect vacations, if you want to see the city this hotel es perfect , everything is walking distance. Remember we have promotions in our social media. We look forward to hosting you! Serving you is a privilege!
Read more
+3
This hotel is a quaint, romantic little hotel. I felt like I was on a movie set. The staff was superb, friendly and always helpful. Antonio and Enrique made our stay so fun. Best room appointments in Room 109. Least appointments were in Room 301. (Our family occupied 4 rooms.)
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Response from Paulina M, Director de Relaciones Públicas at Hotel Hacienda del Caribe
Responded 11 Jul 2018
Hello! Thank you so much for your comments, we are so happy you chose the right hotel for your perfect vacations, if you want to see the city this hotel es perfect , everything is walking distance. Remember we have promotions in our social media. We look forward to hosting you! Serving you is a privilege!
Read more
Previous
Album Categories
All photosTravellerRoom & SuitePool & BeachDining Family and Play Areas
Looking down to pool and bar
Professional photo exclusively commissioned by TripAdvisorHotel Hacienda del Caribe
The Standard with Terrace at the Hotel Hacienda del Caribe
Professional photo exclusively commissioned by TripAdvisorHotel Hacienda del Caribe
The Suite at the Hotel Hacienda del Caribe
Professional photo exclusively commissioned by TripAdvisorHotel Hacienda del Caribe
The Suite at the Hotel Hacienda del Caribe
Professional photo exclusively commissioned by TripAdvisorHotel Hacienda del Caribe
The Honeymoon Room at the Hotel Hacienda del Caribe
Previous
Is there secure parking? Need to park 2.5 meter tall jeep.
Hi, I would be checking in late, approximately 11:30pm. Would that be a problem? Or will someone be at the desk for me to check in that late?
The front desk staff are scheduled for 11. But I have seen them amazing people stay late as they know someone is coming in. If the front desk staff is gone security will check you in. You will have no problems. Enjoy!
1 vote
Has anyone used the airport transportation from this hotel? How did you schedule it and what is the price?
Front desk staff will arrange a shuttle for you if needed. I had to leave at 3 in the morning from the hotel to catch my flight. Cost me around 400 pesos. Going to the hotel I took the local bus that leaves every hour. 120 pesos. I liked the bus trip. Comfortable clean and only about a block from the Hacienda. But if you come in the later evening take a shuttle.
0 votes
Show all answers
Hi here, I'm trying to understand the difference between a superior king room and a double queen room as per your website and what prices are and where they face and what prices are? Your website does not show prices so trying to figure out the difference and which rooms have balconys facing the street and which are facing the inner courtyard. Also when I called I was told all rooms are Standard and are $50 ? Which is not what it shows on here? I'm looking for clarification before we book. Thankyou
From what I saw all the rooms were pretty much the same. Perhaps the difference is the location? There were no rooms on the street and the street outside is walking street only. The noise issue comes from the hotel courtyard. You will have to use earplugs to get to sleep but in the dead of night it is very quiet. I saw no outer balconies and all the rooms face the inner courtyard where they have a small restaurant and a pool. Great hotel for the price I paid ($38US) in a PERFECT location. This place is NOT fancy, it has issues, but is comfortable and clean.
0 votes
does this hotel offer a room safe and how is the noise level at night inside and outside the hotel - is it far from the discos at night
ALOHA....late to the party, but I can answer this. The rooms do have safes. They were broken when we were there but a man came very quickly and fixed them. That being said, the repairman can break into the safe in about two seconds. However, this hotel was very safe and the workers felt very integral. The noise level is HIGH in the beginning of the night, every sound echos into the rooms. However, when I woke up in the middle of the night it was quiet. I used earplugs. This hotel is VERY CLOSE TO EVERYTHING. Everything. You can walk everywhere.
0 votes
Previous
"We were upstairs, and at the end of a passage...very good."
"Not sure, but don't get room 108."
"Any room here is a excellent room for the price you pay. You will not be disappointed."
"Pool is in courtyard, I would recommend a room on second floor due to noise level."
"second level"
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