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Hotel Hacienda del Caribe

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Hotel Hacienda del Caribe
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293 Reviews from our TripAdvisor Community

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Showing 144: English reviews
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Indian Rocks Beach, Florida
Reviewed 1 week ago

This is a charming old school hotel right in the heart of Playa Del Carmen. Perfect Location! Rooms are very clean, and adequate. Nothing fancy, but certainly all you need. Rooms are kind of dimly lit and that was an issue for me, but it wouldn't stop me from staying there again. Room rate included breakfast, but if you can...

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Helpful?
1Thank Keli I
Paulina M, Director de Relaciones Públicas at Hotel Hacienda del Caribe, responded to this review

Hello Keli! Thank you so much for your comments, in order to improve we take very serious your comments. We look forward to hosting you !!!! Serving you is a privilege!

Alexandria, Virginia
Reviewed 2 weeks ago

The hotel itself is very nice, and well maintained in reference to cleanliness. We got a large and brightly decorated room. Room service was OK, although the first day they did not provide soap. In general, the staff is friendly. They have a breakfast plan, we didn’t get it, so no comments about breakfast. But food is not an issue...

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Helpful?
Thank rwarrior747
Paulina M, Director de Relaciones Públicas at Hotel Hacienda del Caribe, responded to this review

Hello! Thank you so much for your comments, there are very important to us. We hope your next visit to riviera Maya do not hesitate to visit us. Serving you is a privilege!

Edmonton, Canada
Reviewed 4 weeks ago

We only stayed one night in Playa del Carmen but it was comfortable and the ac worked great which was what we needed. This is a great little safe and secure hotel at the edge of the hustle and bustle of 5th ave. Definately great value hotel for a few nights stay.

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Helpful?
Thank ammy222017
Paulina M, Director de Relaciones Públicas at Hotel Hacienda del Caribe, responded to this review

Hello Ammy! Thank you so much for your comments. We look forward to hosting you ! Serving you is a privilege!

College Station, Texas
Reviewed 4 weeks ago

Clean rooms and good restaurant (Mr Dog) attached. No free breakfast but the restaurant was very convenient and well-priced. We only had issues with the sink that seems to be clogged, but we only noticed this at the end of our stay. No instructions included in the safe, but the staff was very accommodating in helping us figure it out....

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Helpful?
Thank nativg12
Paulina M, Director de Relaciones Públicas at Hotel Hacienda del Caribe, responded to this review

Hello! Thank you so much for your comments. We look forward to hosting you !

Michigan
Reviewed 17 February 2017

I stayed in a room on the third floor and it was great. I had a balcony overlooking the pool and just left the slider open with the screen closed during the day for a nice fresh breeze in the room. At night closed the slider and used the ceiling fan or a little AC and slept great. The hotel...

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Helpful?
Thank mwatsg
Paulina M, Director de Relaciones Públicas at Hotel Hacienda del Caribe, responded to this review

Hello! Thank you so much for your comments , about the breakfast we are going to verify how to improve. We look forward to hosting you ! Serving is a privilege!

Reviewed 10 February 2017 via mobile

This place was recomended by an Amercian couple we met in Mahahual due to it's proximity to the ADO buses. It was beautiful . Helpful staff. The Led Zepplin cover band at 3:30am was the only problem. The Hotel Hacienda real Caribe was super However, I would also like to give a shout out to El Hotel Caballo Blanco in...

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Helpful?
1Thank Jimi A
Paulina M, Director de Relaciones Públicas at Hotel Hacienda del Caribe, responded to this review

Hola Jimi! Thank you so much for your comments. Serving you is a privilege!

Montreal, Canada
Reviewed 9 February 2017

We were at Hacienda del Caribe the second week of January and we loved staying there. The room was spacey, had all the necessary accommodations and most importantly the Hotel is close to the beach, approximately two minutes walking distance. The staff was more than friendly, and I would like to highlight Carmen's service, always greeting us with a huge...

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Helpful?
Thank GKnight7
Paulina M, Director de Relaciones Públicas at Hotel Hacienda del Caribe, responded to this review

Hello Thank you so much for your comments, we look forward to hosting you. Serving you is a privilege!!!!

A TripAdvisor Member
Level Contributor
6 reviews
4 helpful votes
Reviewed 9 February 2017 via mobile

On checking in, the person at reception charged us $1800.00 instead of $150.00. After realizing her mistake she only refunded part of it, and refused to cover any fee we would be incurred by the bank. She refused to let us speak to anyone else at the hotel. She made one phone call she told us was to Australia and...

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Helpful?
Thank A TripAdvisor Member
Paulina M, Director de Relaciones Públicas at Hotel Hacienda del Caribe, responded to this review

Hello We’re sorry you were unhappy - we’ll work hard to fix the issue you experienced. Thanks for letting us know. Serving you is a privilege!!!

Tamborine Mountain, Australia
Reviewed 31 January 2017

Here we go, Big room , coffee maker but no coffee or anything, no fridge, no bathmat, no soap, no flannels, towels were from Moctezuma I the fifth Aztec emperors era, tears in the bed covers, no lift, hot water was good if you waited long enough, the aircon and WiFi worked well though. Whatever you do don't get a...

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Helpful?
1Thank Nick N
Paulina M, Director de Relaciones Públicas at Hotel Hacienda del Caribe, responded to this review

Hola Nick Thank you so much for your comments, those help us to improve. Serving you is a privilege!!!

Malmo, Sweden
Reviewed 6 January 2017 via mobile

As many people have mentioned the hotel is beautiful. Very central and only 1 minute walk from the beach. I got a big room on the third floor. The towels were clean but worn out. No floor towel. No soap and the shower hadn't been cleaned, shower floor was filled with sand from the beach and in need of renovation....

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Helpful?
1Thank 12da4H9
Paulina M, Director de Relaciones Públicas at Hotel Hacienda del Caribe, responded to this review

Hello Thank you so much for your comments, you are very important for us Sorry about the bad experience, we are working hard to improve. We look forward to hosting you ! Serving you is a privilege!

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Amenities

Highlights
  • Pool
  • Restaurant
  • Free High Speed Internet ( WiFi )
About the property
  • Wheelchair Access
Things to do
  • Pool
  • Restaurant
Room types
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
  • Minibar
Internet
  • Free Internet
  • Public Wifi
  • Free High Speed Internet ( WiFi )
Services
  • Concierge
  • Airport Transportation
Official Description (provided by the hotel)
Hotel characterized by a Mexican style created to meet the needs of the traveler who appreciates the best quality, privacy and personalized service in a world full of details with flavored Mexico. Hacienda del Caribe is a small hotel so that each of our 34 rooms have charm and personality. We invite you to discover Hacienda del Caribe where serving you is a privilege! ... more   less 

Additional Information about Hotel Hacienda del Caribe

Address: Calle 2 Norte 141 | Entre 5ta Avenida y Avenida 10, Playa del Carmen 77710, Mexico
Region: Mexico > Yucatan Peninsula > Quintana Roo > Riviera Maya > Playa del Carmen
Price Range: €41 - €105 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Hotel Hacienda del Caribe 3.5*
Number of rooms: 34
Reservation Options:
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Also Known As:
Hacienda Del Caribe Hotel
Hacienda Del Caribe Playa Carmen
Hotel Hacienda Del Caribe Riviera Maya, Mexico - Playa Del Carmen
Hotel Style:
#11 Best Value Hotel in Playa del Carmen
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Questions & Answers

Here's what travellers have asked, with answers from Hotel Hacienda del Caribe staff and other travellers.
25 questions
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New York City, New York
New York City, New York
2 months ago
3 months ago

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Questions? Get answers from Hotel Hacienda del Caribe staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Room 6 on ground floor is super quiet.”
 of 5 bubbles rwarrior747, 9 Mar 2017 | Read review
“Stay somewhere else”
 of 5 bubbles 477nickn, 31 Jan 2017 | Read review
“No elevator, ask for a ground floor room if the knees and hips are creaky or your balance is off.”
 of 5 bubbles nomadnurse, 15 Dec 2016 | Read review
“ask for room with window”
 of 5 bubbles arunkumarcitla, 30 Nov 2016 | Read review
“All rooms are nice”
 of 5 bubbles melchorm, 5 Jul 2016 | Read review
5 of 5