We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.
The latest reviews. The lowest prices. The perfect place to shop for hotels.

The Carmen Hotel

Show Prices
Enter dates for lowest prices
powered by PriceFinder
Check In Check Out
1 room 2 adults 0 children
We check 200+ sites to find the latest and lowest prices.
Professional photos
The Carmen Hotel
View Map
{"widget":{"name":"ibex_photo_carousel","moduleList":["handlers"],"divClasses":"prw_rup prw_ibex_photo_carousel","js":{"handlers":"(ta.prwidgets.getjs(this,'handlers'))"},"template":"ibex_photo_carousel__widget","dust":{"nav_controls":"ibex_photo_carousel__nav_controls"}},"containerClass":null,"scriptFlags":null}
Add Photo Write a Review

342 Reviews from our TripAdvisor Community

Traveller rating
Traveller type
Time of year
Language
  • More
There are newer reviews for The Carmen Hotel
See the most recent reviews
Showing 237: English reviews
Zurich
Reviewed 4 November 2008

- very friendly staff - excellent price/performance ratio - nice and clean rooms - delicious food - located directly at the beach and also in the heart of Playa

 Report
Helpful?
Thank butterfly028
Phillip G, Owner at The Carmen Hotel, responded to this review

The Alhambra Hotel is now The Carmen Hotel featuring Keel Restaurant and Beach Club and Deck 5 our Pool and Sky Bar 5 floors above the Beach! We are getting great reviews please visit soon.

Cambridge, MA
Reviewed 24 October 2008

I just returned from my first vacation ever with my boyfriend of 8 years, needless to say, it had to be perfect. The Alhambra and its outstanding staff facilitated in making our first time away together just as i had hoped. The building/room - the hotel, while being in the heart of Playa, can be easily overlooked due to it's...

 Report
Helpful?
2Thank ccmbh143
Phillip G, Owner at The Carmen Hotel, responded to this review

The Alhambra Hotel is now The Carmen Hotel featuring Keel Restaurant and Beach Club and Deck 5 our Pool and Sky Bar 5 floors above the Beach! We are getting great reviews please visit soon.

San Jose
Reviewed 8 October 2008

We booked an ocean view room on line, and arrived at the hotel at 10:30 PM to find doors locked, lights off, and no hotel personnel in evidence. We rang the bell repeatedly, knocked on doors, and walked around the building to find another entrance. A couple returning to the hotel finally let us in, but then we were locked...

 Report
Helpful?
3Thank Tillie77
Phillip G, Owner at The Carmen Hotel, responded to this review

The Alhambra Hotel is now The Carmen Hotel featuring Keel Restaurant and Beach Club and Deck 5 our Pool and Sky Bar 5 floors above the Beach! We are getting great reviews please visit soon.

syracuse
Reviewed 10 July 2008

We stayed at Hotel Alhambra for a 7 nights in July. It was satisfactory, nothing to "wow" over. Breakfast was included every morning, and the food was ok....nothing great. The staff were always friendly, however not extremely knowledgeable. Rooms were clean, however A/C didn't always work. The jacuzzi was never turned on, it was more or less an extremely small...

 Report
Helpful?
1Thank chrisSyracuse
Phillip G, Owner at The Carmen Hotel, responded to this review

The Alhambra Hotel is now The Carmen Hotel featuring Keel Restaurant and Beach Club and Deck 5 our Pool and Sky Bar 5 floors above the Beach! We are getting great reviews please visit soon.

switzerland
Reviewed 4 June 2008

This is indeed a little piece of heaven on earth. The intimate an clean Alhambra is a real bijoux. Situated on the best strech of beach in the heart of Playa del Carmen. The staff, especially at the reception and the restaurant, is very helpful an polite an not saving at all a nice smile to their clients. I can...

 Report
Helpful?
2Thank giramondo77
Phillip G, Owner at The Carmen Hotel, responded to this review

The Alhambra Hotel is now The Carmen Hotel featuring Keel Restaurant and Beach Club and Deck 5 our Pool and Sky Bar 5 floors above the Beach! We are getting great reviews please visit soon.

Chicago
Reviewed 3 June 2008

Though I've been to Playa before, this was my first time staying at the Alhambra. There were things I liked and disliked about the hotel, so here's a breakdown. Pros - 1. Location - right off a very vibrant part of 5th Ave, on 8th St. Easy walk to ferry and bus terminal, as well as everything on 5th Ave.....can't...

 Report
Helpful?
4Thank RichardChicago
Phillip G, Owner at The Carmen Hotel, responded to this review

The Alhambra Hotel is now The Carmen Hotel featuring Keel Restaurant and Beach Club and Deck 5 our Pool and Sky Bar 5 floors above the Beach! We are getting great reviews please visit soon.

Massachusetts
Reviewed 19 May 2008

Stayed for the second time at the Alhambra in Playa del Carmen from May 8-17, 2008. I had shared their BEST room with a friend last August (2007) and just HAD to return to share it with my fiance for 9 days!! I can't say enough about this place. While we certainly did stay in their BEST room (#14 -...

 Report
Helpful?
3Thank Nerak936
Phillip G, Owner at The Carmen Hotel, responded to this review

The Alhambra Hotel is now The Carmen Hotel featuring Keel Restaurant and Beach Club and Deck 5 our Pool and Sky Bar 5 floors above the Beach! We are getting great reviews please visit soon.

New Hampshire
Reviewed 13 April 2008

We just returned from 8 beautiful days in Playa. We chose Hotel Alhambra for our stay because it seemed like an excellent value- and it delivered. The Hotel overlooks the exquisite Caribbean sea and sits right on the beach. We ate our breakfast each morning at the on-site restaurant with our toes in the sand and later enjoyed a cerveza...

 Report
Helpful?
Thank IrishGrlNewHampshire
Phillip G, Owner at The Carmen Hotel, responded to this review

The Alhambra Hotel is now The Carmen Hotel featuring Keel Restaurant and Beach Club and Deck 5 our Pool and Sky Bar 5 floors above the Beach! We are getting great reviews please visit soon.

Alabama
Reviewed 2 April 2008

My wife and I recently returned from a week vacation in Playa Del Carmen. Choosing a hotel was confusing. Checking ratings on different hotels in Playa only showed that you can't please everybody all the time. Reviews were mixed on every hotel. We chose the Alhambra due to the location directly on the beach and the reasonable rates. It quickly...

 Report
Helpful?
1Thank Physio97
Phillip G, Owner at The Carmen Hotel, responded to this review

The Alhambra Hotel is now The Carmen Hotel featuring Keel Restaurant and Beach Club and Deck 5 our Pool and Sky Bar 5 floors above the Beach! We are getting great reviews please visit soon.

Minnesota
Reviewed 29 March 2008

We had stayed at a nearby hotel 2 years ago but came to love the Alhambra because of the good drinks and great beach service. We decided if we ever came back to Playa we would stay there. Our room was bright, clean, and quiet and all of the employees were extremely friendly and helpful. Gonzales even remembered us from...

 Report
Helpful?
1Thank MrCleanandCurly
Phillip G, Owner at The Carmen Hotel, responded to this review

The Alhambra Hotel is now The Carmen Hotel featuring Keel Restaurant and Beach Club and Deck 5 our Pool and Sky Bar 5 floors above the Beach! We are getting great reviews please visit soon.

450 photos of this hotel

Traveller photos: See what travellers like you saw

Viewed
All Traveller Photos (410)
Viewed
Family/Play Areas (2)
Viewed
Room/Suite (53)
Viewed
Hotel & Grounds (93)
Viewed
Pool/Beach Area (50)
Viewed
Dining (23)
Viewed
View from Room (15)
Viewed
Bathroom (1)
Viewed
Business Centre/Function Rooms (4)
Viewed
Other (169)

Management photos: Courtesy of the property manager

Viewed
All Management Photos (40)
Viewed
Dining (7)
Viewed
Room/Suite (19)
Viewed
Pool/Beach Area (11)
Viewed
Hotel & Grounds (3)
Check In Check Out
Hotels you might also like...
Travellers also viewed these Playa del Carmen hotels
0.2 km away
Xtudio Comfort Hotel by Xperience Hotels
Xtudio Comfort Hotel by Xperienc...
#78 of 213 in Playa del Carmen
228 reviews
0.0 km away
Playa Maya
Playa Maya
#99 of 213 in Playa del Carmen
652 reviews
0.7 km away
HM Playa del Carmen
HM Playa del Carmen
#37 of 213 in Playa del Carmen
468 reviews
Show Prices
Show Prices
Show Prices
0.1 km away
Pelicano Inn
Pelicano Inn
#143 of 213 in Playa del Carmen
289 reviews
0.3 km away
Hotel Mimi del Mar
Hotel Mimi del Mar
#125 of 213 in Playa del Carmen
157 reviews
0.8 km away
Grand Hyatt Playa Del Carmen Resort
Grand Hyatt Playa Del Carmen Res...
#42 of 213 in Playa del Carmen
1,543 reviews
Show Prices
Show Prices
Show Prices

Amenities

Highlights
  • Restaurant
  • Beachfront
  • Bar/Lounge
  • Free High Speed Internet ( WiFi )
  • Breakfast included
About the property
  • Beachfront
  • Non-Smoking Hotel
Things to do
  • Restaurant
  • Bar/Lounge
  • Hot Tub
Room types
  • Non-Smoking Rooms
  • Suites
  • Kitchenette
  • Accessible rooms
In your room
  • Air Conditioning
  • Minibar
Internet
  • Free Internet
  • Public Wifi
  • Free High Speed Internet ( WiFi )
Services
  • Laundry Service
  • Multilingual Staff
  • Airport Transportation
  • Breakfast included
  • Business Centre with Internet Access
  • Concierge
  • Banquet Room
  • Breakfast Available
Official Description (provided by the hotel)
The Carmen Hotel, an adults only Boutique Hotel located on the Beach in the center of Playa del Carmen, steps away for the World Famous 5th Avenue. The Carmen features Keel Restaurant and Beach Club and Deck 5, a Pool and Sky Bar, 5 stories above the beach offering the best views on all of Playa del Carmen! ... more   less 

Additional Information about The Carmen Hotel

Address: 8 Calle Norte, Playa del Carmen 77710, Mexico (Formerly Hotel Alhambra)
Region: Mexico > Yucatan Peninsula > Quintana Roo > Riviera Maya > Playa del Carmen
Price Range: €165 - €418 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — The Carmen Hotel 4*
Number of rooms: 37
Reservation Options:
TripAdvisor is proud to partner with Expedia, Orbitz, Travelocity, Hotels.com and Despegar.com so you can book your The Carmen Hotel reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Alhambra Playa Del Carmen
The Carmen Hotel Riviera Maya, Mexico - Playa Del Carmen
Hotel Style:
#40 Luxury Hotel in Playa del Carmen
#43 On the Beach Hotel in Playa del Carmen
#43 Romantic Hotel in Playa del Carmen
#51 Family Hotel in Playa del Carmen
Is This Your TripAdvisor Listing?
Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.
Claim Your Listing

Questions & Answers

Here's what travellers have asked, with answers from The Carmen Hotel staff and other travellers.
6 questions
Ask a question

See all questions (6)

Questions? Get answers from The Carmen Hotel staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Get the homemade croissants, granola, and coconut butter for breakfast. Mmmmmmm”
KurbisLove, 23 Apr 2017 | Read review
“Best and fastest wifi of any place I have stayed in Mexico”
sgray2017, 20 Apr 2017 | Read review
“We had a beach front room to listen to waves at night (and of course the view)”
OBsurfer16, 2 Apr 2017 | Read review
“best views, excellent location”
, 27 Mar 2017 | Read review
“Room 209(Reef Suite) was along 8th ave. and closest to the ocean, hence we had a nice view.”
LarryRocio, 20 Mar 2017 | Read review
5 of 5