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The Carmen Hotel

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339 Reviews from our TripAdvisor Community

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Showing 235: English reviews
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Houston, Texas
Reviewed 3 days ago NEW

We go to Mexico at least five time a year and stayed at the Carmen Hotel for the first time this April. It just opened in January. I will NEVER stay anywhere else!!!!! Everything was perfect! Best food in town! Outstanding service! Stunning property with unbelievable rooms!!! I have traveled the world and stayed at the best hotels in Europe...

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Helpful?
Thank sgray2017
Isabelle_OpsMgr, Operations Manager at The Carmen Hotel, responded to this review

Dear Guest, We are honored by your comment. Thank you so much!!! We strive to be the best beach front lifestyle boutique hotel in the Riviera Maya and - why not - in the world :) Hope to see you real soon, Isabelle.

A TripAdvisor Member
Level Contributor
13 reviews
4 hotel reviews
3 helpful votes
Reviewed 3 days ago NEWvia mobile

Stayed there recently and can't say enough about the staff. At Keel, all the servers were amazing and can't remember all of their names but Luis and Marco really go out of their way to help. Regarding reservations and front desk, they were really good about keeping my room as my plane got cancelled and I had to rebook. They...

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Thank A TripAdvisor Member
Isabelle_OpsMgr, Operations Manager at The Carmen Hotel, responded to this review

Dear Guest, thank you so much for your message. Being a new hotel, we really appreciate all the feedback. Our staff is our pride, together with quality of food and location. See you real soon :) Isabelle.

Reviewed 5 days ago NEWvia mobile

We stayed next door and went to have lunch there, which was ok. Returned for drinks and snacks at the roof top patio to watch a soccer game and were disappointed with the service. It took about 45 minutes to get a glass of wine while 8 of the staff members were obviously having a party of their own at...

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Helpful?
Thank Klemcia
Phillip G, Owner at The Carmen Hotel, responded to this review

Thank you for your review, I apologize for the slow service and will look into the staff party.

Queens, New York
Reviewed 1 week ago via mobile

We just stayed at The Carmen Hotel and it was fantastic. We were greeted by the extremely friendly staff and they gave us complimentary drinks. The room it self was absolutely beautiful and modern as well as the rest of the Hotel and the beach and pool area are magnificent. I definitely recommend this Hotel and will come back and...

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Helpful?
Thank Jessica H
Phillip G, Owner at The Carmen Hotel, responded to this review

Thank you for your review, we hope to see you again soon!

Columbus, Ohio
Reviewed 1 week ago via mobile

Loved this boutique hotel in the heart of playa del Carmen. Excellent location, in town yet far from all the noise when you need to relax. Rooms are spacious, different style, clean. They provide turn down service which is nice. Rooftop pool with a nice vibe and music during the day. Attentive fun staff. But especially Mica and Marco who...

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1Thank Sabreenobaid
Phillip G, Owner at The Carmen Hotel, responded to this review

Thank You for your Review, we are working hard to become the #1 Small Luxury Boutique Hotel in Playa del Carmen. Please come again soon!

Reviewed 2 weeks ago via mobile

There was no one in the hotel who knew what they were doing! There was literally no one in the resturant and it took forever for the staff to approach us. It took forever for our food and it wasn't even what we ordered cant make it up!! The hotel won't be there next year!!!! No loss

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Thank bolog1
Phillip G, Owner at The Carmen Hotel, responded to this review

Thank you for your review, we just opened and have a lot of work to do but we are working hard to get better. Please give us another chance!

Reviewed 2 weeks ago

Love this place. Everyone there took such good care of us. The room was clean and comfy. Mattress and pillows were 5 star. The beach at your feet while you eat and drink. The food was spectacular. The view from both decks, breathtaking ! One block from Days of shopping and tours. You can walk to it all. Best vacation...

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Helpful?
Thank Miriam T
Phillip G, Owner at The Carmen Hotel, responded to this review

Thank you for your review! We are working hard to become the #1 Small Luxury Boutique Hotel in Playa del Carmen. Please come again soon!

Reviewed 2 weeks ago via mobile

Beautifully designed, excellent customer service...they made us cocktails that weren't in the menu! 5star food, rooftop bar and pool are amazing! Situated on the beach bang in the centre of the clubs, bars restaurants...couldn't want anymore, other than a gym on site, but never mind. They fully made up for that with everything else.

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Thank Perfectly Y
Phillip G, Owner at The Carmen Hotel, responded to this review

Thank you for your review, next time you visit we can direct you to a great gym that is a 10 minute walk away. We hope to see you again soon.

Reviewed 2 weeks ago via mobile

Amazing vication and service provides by the hotel stuff, esspecially Mika ! A very well facillity and service. Location in calle 8, right on the beach - amazing view from the room and esspecially from the roof top where the pool / bar / parties ! Very recomended for all types of pepole, young / adult / copuls / singels.

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Helpful?
Thank Yoav H
Phillip G, Owner at The Carmen Hotel, responded to this review

Thank you for your review, we hope to see you again soon!

Duluth, Georgia
Reviewed 2 weeks ago via mobile

We had the privilege of having dinner at the Keel Restaurant at the Carmen Hotel. The food was remarkable and the service was excellent. Opened recently, this hotel and restaurant is sure to become a favorite destination location for vacationers. If you're looking for a remarkable experience, check it out!

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Thank Randy R
Phillip G, Owner at The Carmen Hotel, responded to this review

Thank you for your review, please come again soon!

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Amenities

Highlights
  • Restaurant
  • Beachfront
  • Bar/Lounge
  • Free High Speed Internet ( WiFi )
  • Breakfast included
About the property
  • Beachfront
  • Non-Smoking Hotel
Things to do
  • Restaurant
  • Bar/Lounge
  • Hot Tub
Room types
  • Non-Smoking Rooms
  • Suites
  • Kitchenette
  • Accessible rooms
In your room
  • Air Conditioning
  • Minibar
Internet
  • Free Internet
  • Public Wifi
  • Free High Speed Internet ( WiFi )
Services
  • Laundry Service
  • Multilingual Staff
  • Airport Transportation
  • Breakfast included
  • Business Centre with Internet Access
  • Concierge
  • Banquet Room
  • Breakfast Available
Official Description (provided by the hotel)
The Carmen Hotel, an adults only Boutique Hotel located on the Beach in the center of Playa del Carmen, steps away for the World Famous 5th Avenue. The Carmen features Keel Restaurant and Beach Club and Deck 5, a Pool and Sky Bar, 5 stories above the beach offering the best views on all of Playa del Carmen! ... more   less 

Additional Information about The Carmen Hotel

Address: 8 Calle Norte, Playa del Carmen 77710, Mexico (Formerly Hotel Alhambra)
Region: Mexico > Yucatan Peninsula > Quintana Roo > Riviera Maya > Playa del Carmen
Price Range: €164 - €428 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — The Carmen Hotel 4*
Number of rooms: 37
Reservation Options:
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Also Known As:
Alhambra Playa Del Carmen
The Carmen Hotel Riviera Maya, Mexico - Playa Del Carmen
Hotel Style:
#41 Luxury Hotel in Playa del Carmen
#43 Romantic Hotel in Playa del Carmen
#44 On the Beach Hotel in Playa del Carmen
#51 Family Hotel in Playa del Carmen
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Questions & Answers

Here's what travellers have asked, with answers from The Carmen Hotel staff and other travellers.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Best and fastest wifi of any place I have stayed in Mexico”
sgray2017, 20 Apr 2017 | Read review
“We had a beach front room to listen to waves at night (and of course the view)”
OBsurfer16, 2 Apr 2017 | Read review
“best views, excellent location”
, 27 Mar 2017 | Read review
“Room 209(Reef Suite) was along 8th ave. and closest to the ocean, hence we had a nice view.”
LarryRocio, 20 Mar 2017 | Read review
“Amazing beach view. Infinity pool and bar area is fantastic.”
caesarn2017, 15 Mar 2017 | Read review
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