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Luna Blue Hotel

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Traveller (705)
Room & Suite (384)
Pool & Beach (134)
Overview
  • Excellent68%
  • Very good25%
  • Average4%
  • Poor2%
  • Terrible1%
Travellers talk about
“swing bar”(49 reviews)
“la quinta”(15 reviews)
AMENITIES
Free Wifi
Breakfast included
Air Conditioning
Pool
Non-Smoking Hotel
Airport Transportation
Bar/Lounge
2 Star Hotel
All hotel details
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Rooms
29 Jul30 Jul
|
1 room, 2 adults, 0 children
Standard Room
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Reviews (959)
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Traveller rating
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11
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606
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1 - 5 of 888 reviews
Reviewed 1 April 2018

Spent 5 lovely nites at this boutique hotel! Just fab experience! Clean, safe, courteous and very professional from Norma, Juan at reception with General Manager Itzel and bartenders Caleb and Gandhi, to the live music every nite! JUST fabulous! HIGHLY recommend! We will be back!More

Thank Doug C
Response from Luna B, Gerente at Luna Blue HotelResponded 30 April 2018

Dear Doug C, Thank you for taking the time to share your experience with us, we are happy that enjoyed your visit so much. We work to make our guests feel at home and well taken care of, so it is very rewarding to know...More

Reviewed 23 March 2018

If you want to join friends for great music and fun apres 8pm, then Luna Blue is the Bar to go to. Ghandi will make you feel at home. This Bar is a great place to meet fellow Canadians (or Americans) and listen to great...More

Thank bjaucoin
Response from Luna B, Gerente at Luna Blue HotelResponded 4 May 2018

Dear bjaucon, Thank you very much for your kind words and share your experience, it's great to read, you´ve enjoyed your stay. Looking forward to welcoming you on your next time. Itzel Sharaff

Reviewed 18 March 2018

If it is raining stay away the thatched roof leaks very badly! I was there on Thursday night and they ran out of Jack Daniels and tried to go back since and on Saturday still no Jack Daniels! You would think if it sells that...More

Thank FLHTHD
Response from Luna B, Gerente at Luna Blue HotelResponded 30 April 2018

Dear FLHTHD, On behalf of Luna Blue Hotel & Gardern, I want to extend my sincerest apologies for the negative experience, We understand that the mistake was on our end, it is not a mistake that we take lightly, and we are going to take...More

Reviewed 29 January 2018

We got the larger family room - it was nice having the huge room with kitchen. It was very clean and the big water container came in so handy! Juan was the nicest guy and our room cleaning gal did a great job. We sat...More

Thank ORCon
Response from Itzel S, Gerente at Luna Blue HotelResponded 30 January 2018

Dear ORCon, Thank you for taking the time to share your experience with us, we are happy that enjoyed your visit so much. We work to make our guests feel at home and well taken care of, so it is very rewarding to know how...More

Reviewed 28 January 2018

This hotel is very unlike other Play Del Carmen hotels. If you have seen the pictures you will notice the rooms are surrounded by a very lush garden of trees and plants. You will NOT get any sun here. The pool is down below and...More

1  Thank colinm44
Response from Itzel S, Gerente at Luna Blue HotelResponded 30 January 2018

Dear Colinm44 Thank you so much for your wonderful words, it's like being far away from the city, but you are in, you can forget where you came from and loose in the Garden views, it's why our guests prefer us, it is much more...More

View more reviews
About
Awards & Recognition
Certificate of Excellence
Amenities
Top amenities
Pool
Bar/Lounge
Free High Speed Internet (WiFi)
Breakfast included
Hotel Amenities
Breakfast included
Airport Transportation
Concierge
Multilingual Staff
Non-Smoking Hotel
Room amenities
Air Conditioning
Refrigerator in room
Things to do
Pool
Bar/Lounge
Details
Price range
US$54 - US$93 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#15 Romantic Hotel in Playa del Carmen
#53 On the Beach Hotel in Playa del Carmen
Room types
Non-Smoking Rooms
Details
Price range
US$54 - US$93 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#15 Romantic Hotel in Playa del Carmen
#53 On the Beach Hotel in Playa del Carmen
Room types
Non-Smoking Rooms
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Traveller (705)
Room & Suite (384)
Pool & Beach (134)
Dining (35)
Amenities (6)
Family and Play Areas (2)
Questions & Answers
Ask a question
jennrav
13 November 2017|
Answer
Response from Itzel S | Property representative |
Hello Jenn, Thank you for contacting us, we still have sun deck available on a few rooms, keep 4 sun chairs and garden table around the pool. We hope you come soon to visit us, have an excellent day
0
Votes
Google Translation
Kathy30338
25 April 2017|
AnswerShow all 4 answers
Response from Sask_Bluesman | Reviewed this property |
Parking is a pain in the butt.
0
Votes
Room Tips
"Choose room on 1st floor for easy access!"
Read review
"Since it changed hands it has gone down!"
Read review
"Get the big room"
Read review
"Avoid room 35 (very noisy air-conditioner)"
Read review
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