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Secrets Capri Riviera Cancun

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Secrets Capri Riviera Cancun
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8,972 Reviews from our TripAdvisor Community

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Showing 8,489: English reviews
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Island Park, New York
Reviewed yesterday NEWvia mobile

Spent 5 lovely days at Secrets Capri. I read the reviews and the ones about the beach were right on point. There is no beach. That fact didn't bother me. I am more of a pool person. The rooms and all around hotel were immaculate. The people were so friendly and went out of there way to make you vacation...

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Thank pr1029
De Pere
Reviewed yesterday NEW

My wife and I stayed here over spring break and loved every minute of it! Here's a quick review of things we liked and didn't: Room location with ocean view was gorgeous Cleanliness of hotel was great. Grounds were beautiful and always felt safe. Food was amazing at buffet and every sit down meal. The views and food at Cactus...

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Thank jdevillers15
Reviewed yesterday NEW

Secrets Resorts are always my first choice if possible. This one is the smallest by far. Not a lot of privacy or quiet if that's what you're looking for. Had to get up early to jockey for chair position. We rented Cabanas (reasonably priced) one day at the beach and one day at the pool. Our room was not cleaned...

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Thank Donna V
Erie
Reviewed yesterday NEW

We felt this resort offered just what we needed to relax and unwind. The rooms were clean and well taken care of. Our room was cleaned daily and our bed was turned down nightly with added touches, such as flower petals, chocolates, etc., that enhanced our experience. There was a variety of daily activities and nightly entertainment to choose from...

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Thank 306LisaP306
Fort Scott
Reviewed yesterday NEW

My wife and I honeymooned at Secrets Capri. Our stay was simply perfect. The facility is spotless, the staff were gracious and very helpful. The food and drink were excellent at every restaurant. We had entertainment every night during our stay. Our room was pool side with an ocean view. I can't say enough good things about Secrets Capri. It...

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Thank Gary P
Estherville, Iowa
Reviewed yesterday NEW

Tip your bartender, its not required, but trust me.. Worth it. Try every restaurant, especially the ones with a dress code. We never left the compound and still only took advantage of 20% of what they had to offer. Its an upscale place, where fun is relaxation definitily their top priority.

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Thank bensteele71
Sandusky, Ohio
Reviewed yesterday NEW

Secrets Capri was top-notch. Friendliness of staff, food, accommodations, entertainment were all excellent. Would definitely recommend and return to Secrets. Working with Judy & Maria's Travel Agency made every aspect of the trip flawless. Thank you!

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Thank betz2762
Milwaukee, Wisconsin
Reviewed yesterday NEW

They didn't have our room ready with the Anniversary pkg. I had to ask for it. The entertainment people were GREAT. Ivan was great. All of the people who work there were very nice. Because of our room problems we don't plan on going back.

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1Thank 415summer
Akumal
Reviewed yesterday NEW

Good place to stay. Sit back, relax and enjoy. Let the staff pamper you. Lots of activities to keep you busy or just hang out at the pool or beach. Our concierge, Denisse was awesome. The servers at the pool and restaurants provided excellent service. Would definitely return.

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Thank coryj838
Reviewed 2 days ago NEWvia mobile

Stayed here for a week, place is dated but clean. Staff is diligent and hardworking. Italian restaurant is great, Riviera restaurant, very good for a buffet. Usually avoid these but here is a must go. Next up is the Asian restaurant. Had an ocean view room, must say quite noisy in the afternoon when the pool area is full. If...

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1Thank M A

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Room Service
  • Free Parking
  • Fitness Centre with Gym / Workout Room
  • Beachfront
  • Restaurant
  • Bar/Lounge
  • Spa
  • Breakfast included
GreenLeadersBronze level
About the property
  • Beachfront
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Restaurant
  • Bar/Lounge
  • Spa
  • Hot Tub
  • Tennis Court
Room types
  • Suites
  • Non-Smoking Rooms
In your room
  • Air Conditioning
  • Minibar
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Room Service
  • Free Parking
  • Business Centre with Internet Access
  • Shuttle Bus Service
  • Breakfast included
  • Airport Transportation
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
Official Description (provided by the hotel)
Secrets Capri Riviera Cancun, a proud unlimited luxury resort has received special recognition from the esteemed readers of Condé Nast Traveler Magazine in Mexico and AAA as a Four Diamond Award resort. Secrets Capri Riviera Cancun was awarded the Best for Romance and Best Luxury-World by the 2008 TripAdvisor Travelers' Choice Awards. Only TripAdvisor's hotel awards represent the opinions of millions of travelers. The winners were determined by a combination of the highest traveler ratings and the TripAdvisor Popularity Index, a measurement of overall traveler satisfaction. Situated five minutes from exciting Playa del Carmen and a short 35-minute drive south of Cancun International Airport, the world's second largest barrier reef lies just offshore, while underground rivers, caves and jungles lure adventure-lovers. Bordered by sugar-white beaches and the brilliant, crystal clear Caribbean Sea, this Preferred Club, Unlimited-Luxury, adults-only oasis truly embraces beauty and splendor. ... more   less 

Additional Information about Secrets Capri Riviera Cancun

Address: Carretera Federal 387, Chetumal | Cancun Km. 299, Solidaridad, Playa del Carmen 77710, Mexico
Region: Mexico > Yucatan Peninsula > Quintana Roo > Riviera Maya > Playa del Carmen
Price Range: €230 - €568 (Based on Average Rates for a Standard Room)
Hotel Class:4.5 star — Secrets Capri Riviera Cancun 4.5*
Number of rooms: 290
Reservation Options:
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Also Known As:
Secrets Mayan Riviera
Secrets Cancun
Secrets Capri Riviera Maya
Secrets Hotel
Secret Hotel
Secrets Capri Riviera Cancun Hotel
Secrets Playa Del Carmen
Riviera Cancun
Hotel Secret
Capri Riviera Cancun
Hotel Style:
#20 Top resorts Hotel in Playa del Carmen
#27 Family Hotel in Playa del Carmen
#27 Luxury Hotel in Playa del Carmen
#27 Spa Hotel in Playa del Carmen
#28 On the Beach Hotel in Playa del Carmen
#31 Green Hotel in Playa del Carmen
#40 Romantic Hotel in Playa del Carmen
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Questions & Answers

Here's what travellers have asked, with answers from Secrets Capri Riviera Cancun staff and other travellers.
747 questions
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Questions? Get answers from Secrets Capri Riviera Cancun staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“If you don't like the pillows that are initially provided, you have four other options to choose from. Just look at the resort book in the room and ask the floor concierge and you will be given the additional pillows quickly. We brought extra hangers so that we could hang all of our clothes when we arrived and not have to worry about ironing.”
 of 5 bubbles 306LisaP306, 28 Mar 2017 | Read review
“Pool and Ocean view rooms would be best. Garden view rooms may be quieter, however our room was never loud.”
 of 5 bubbles garypJ3490EU, 28 Mar 2017 | Read review
“If you need something, just ask. If anything in room needs maintenance, just ask. The hotel and staff is very focused on making sure guests are comfortable and happy.”
 of 5 bubbles coryj838, 28 Mar 2017 | Read review
“Romms facing the tropical more quieter”
 of 5 bubbles lana168, 27 Mar 2017 | Read review
“all views are good”
 of 5 bubbles 21gerry2323, 27 Mar 2017 | Read review
5 of 5