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Secrets Capri Riviera Cancun

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8,843 Reviews from our TripAdvisor Community

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Showing 8,365: English reviews
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Vail, Arizona
Reviewed 3 days ago NEW

We had a great time and these are a few people that really stood out to us as being the best of the best: - Fernanda at beach - Johnnie at downstairs bar - Laura at lobby bar - Juan at pool bar - Jazmin (our concierge) - Fernando & Karla (entertainment team)

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Thank keithrC8474VT
Alcester, South Dakota
Reviewed 3 days ago NEW

everything was very close to walk to beautiful beach area great food with lots of options very friendly staff Lots of night stuff to do loved the coffee shop the massage was great easy check in and check out

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Thank bwhalverson
Boston, Massachusetts
Reviewed 3 days ago NEW

The pools were amazingly gorgeous every day they had something for everyone. The staff was extremely helpful in anyway they could be. The resort was very clean. We are from Boston and we were extremely happy to have the Super Bowl showing on the screen that was bigger than Gillette Stadium's and of course we are very happy that we...

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1Thank sunshinning
Parker, Colorado
Reviewed 4 days ago NEW

Overall a great place to stay. The resort is small and fairly quiet. Food was great, except for the room service food, but we only ordered once, so it wasn't a big deal. The staff were all very friendly and the service was great. The pool needs some updating - lots of tiles were missing. My dad cut his toe...

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Thank B S
Reviewed 4 days ago NEWvia mobile

We absolutely loved Himitsu (Asian Restaurant). Juan Manual ("capitán) and Raul (best service ever) treated us like royalty! We loved the food! We will eat there every night! We will also refer our friends! Thank you!

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1Thank Wasim S
SECRC-eConcierge, eConcierge & Social media coordinator at Secrets Capri Riviera Cancun, responded to this review

Dear Wasim S Thank you for the positive review So nice to know that you are enjoying the food and the service that our staff is providing, that is our main focus. Keep enjoying everything.

Red Deer, Canada
Reviewed 4 days ago NEW

We have been to many places, this is by far, one of the best ones we have stayed in-excellent staff pamper you and make you feel so special, even after we left, we had an email from Francisco, asking if we made it home safe!

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2Thank Shawna Q
Elmhurst, Illinois
Reviewed 4 days ago NEW

What I liked about this resort above other 5 star all-inclusives is it's small(ish) size and the building itself--very charming with a deep yellow exterior that, against the blue water and sky, while more befitting of Aruba, is stunning. Everything is tastefully done. I was here just before Christmas and the decorations in the lobby were absolutely lovely. FRIENDLY STAFF?:...

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Thank Michelle R
A TripAdvisor Member
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4 reviews
1 helpful vote
Reviewed 5 days ago NEWvia mobile

Stayed here 2nd week of February 2017. It's a beautiful resort but the staff make it even nicer than it is. We enjoyed the entertainment at poolside most evenings and very grateful to Saulo for connecting us with poolside tables for the evening shows..what a nice person he is! We enjoyed going to the Desires Bar in the evenings for...

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1Thank A TripAdvisor Member
SECRC-eConcierge, eConcierge & Social media coordinator at Secrets Capri Riviera Cancun, responded to this review

Good afternoon! First of all, I would like to thank you for taking the time to sharing your experience of your recent vacation in Secrets Capri Riviera Cancun, as well for your preference in selecting this property for your holidays. It is a pleasure for us to learn that you enjoyed your stay with us and that you appreciated the...

Sioux Center, Iowa
Reviewed 5 days ago NEW

We traveled in a group of 6 to this resort February 2017 for 7 days. It it truly paradise! *We are 36 years old, been married 13 years, my husband is a farmer and substitute teacher and I am a stay at home mom with our 3 kids. We are easy going and easy to please people. Give me a...

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2Thank Lori K
Colorado
Reviewed 5 days ago NEW

Overall a nice resort. Small and quiet but had everything we needed. The entertainment and service was great! Food was delicious at the buffet and restaurants. Room service food however, was not so good.

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Thank tkkillin_it

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Room Service
  • Free Parking
  • Fitness Centre with Gym / Workout Room
  • Beachfront
  • Restaurant
  • Bar/Lounge
  • Spa
  • Breakfast included
GreenLeadersBronze level
About the property
  • Beachfront
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Restaurant
  • Bar/Lounge
  • Spa
  • Hot Tub
  • Tennis Court
Room types
  • Suites
  • Non-Smoking Rooms
In your room
  • Air Conditioning
  • Minibar
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Room Service
  • Free Parking
  • Business Centre with Internet Access
  • Shuttle Bus Service
  • Breakfast included
  • Airport Transportation
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
Official Description (provided by the hotel)
Secrets Capri Riviera Cancun, a proud unlimited luxury resort has received special recognition from the esteemed readers of Condé Nast Traveler Magazine in Mexico and AAA as a Four Diamond Award resort. Secrets Capri Riviera Cancun was awarded the Best for Romance and Best Luxury-World by the 2008 TripAdvisor Travelers' Choice Awards. Only TripAdvisor's hotel awards represent the opinions of millions of travelers. The winners were determined by a combination of the highest traveler ratings and the TripAdvisor Popularity Index, a measurement of overall traveler satisfaction. Situated five minutes from exciting Playa del Carmen and a short 35-minute drive south of Cancun International Airport, the world's second largest barrier reef lies just offshore, while underground rivers, caves and jungles lure adventure-lovers. Bordered by sugar-white beaches and the brilliant, crystal clear Caribbean Sea, this Preferred Club, Unlimited-Luxury, adults-only oasis truly embraces beauty and splendor. ... more   less 

Additional Information about Secrets Capri Riviera Cancun

Address: Carretera Federal 387, Chetumal | Cancun Km. 299, Solidaridad, Playa del Carmen 77710, Mexico
Region: Mexico > Yucatan Peninsula > Quintana Roo > Riviera Maya > Playa del Carmen
Price Range: €256 - €578 (Based on Average Rates for a Standard Room)
Hotel Class:4.5 star — Secrets Capri Riviera Cancun 4.5*
Number of rooms: 290
Reservation Options:
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Also Known As:
Secrets Mayan Riviera
Secrets Cancun
Secrets Capri Riviera Maya
Secrets Hotel
Secret Hotel
Secrets Capri Riviera Cancun Hotel
Secrets Playa Del Carmen
Riviera Cancun
Hotel Secret
Capri Riviera Cancun
Hotel Style:
#20 Top resorts Hotel in Playa del Carmen
#27 Spa Hotel in Playa del Carmen
#27 Family Hotel in Playa del Carmen
#28 On the Beach Hotel in Playa del Carmen
#28 Luxury Hotel in Playa del Carmen
#40 Romantic Hotel in Playa del Carmen
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Questions & Answers

Here's what travellers have asked, with answers from Secrets Capri Riviera Cancun staff and other travellers.
715 questions
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Questions? Get answers from Secrets Capri Riviera Cancun staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Bed and maid staff perfect!! ”
 of 5 bubbles shawnaq2013, 23 Feb 2017 | Read review
“Quieter:south branch (on right). Facing south. Vegas-like atmosphere? Go left. Room with pool view lets you see shows from balconies.”
  • Room on south side arm, facing south
 of 5 bubbles MichelleR500, 23 Feb 2017 | Read review
“Try one in another hotel.”
 of 5 bubbles chazperado, 21 Feb 2017 | Read review
“Ocean view but noisy if a rowdy crowd is at the pool. Walls are very THIN if you are a light sleeper.”
 of 5 bubbles eguszkowski, 21 Feb 2017 | Read review
“Make sure your travel agent, vacation company or whoever gets it in writing what type of room you want. We thought we had done this before we left home, but nooooooo -- we all got the wrong type of room -- 8 out of 8 rooms (a couple of us were able to get things switched around but not everyone)!! Who's to blame -- everyone points their fingers at the other person!! The chamber boy was excellent -- our room was kept nice and clean! Thank you Javier!”
 of 5 bubbles 788KathyS, 21 Feb 2017 | Read review
5 of 5