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Secrets Capri Riviera Cancun

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Secrets Capri Riviera Cancun
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9,075 Reviews from our TripAdvisor Community

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Showing 8,582: English reviews
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Montreal, Canada
Reviewed 2 days ago NEWvia mobile

This place is so well kept, hires only the most polite helpful staff and has great food variety. Yes. The beach sucks. Only reason I took off a star. Everything else is great. If you want to relax, meet some great people from North America (mainly) and be well taken care of, I recommend this place. If you want to...

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Helpful?
2Thank Browntown30
Porters Lake, Canada
Reviewed 2 days ago NEW

Arrived at the resort and was welcomed upon arrival with a glass of champagne and a cool towel.After registering we had to wait for our room so we had lunch at the Buffet and after we did a bit of exploring tell our room was ready.We were on the second floor at the rear of the resort and it looked...

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Thank walter312
Maryland USA
Reviewed 2 days ago NEW

Only been here a little over a half day, but they better have a good next 6 days if they want to make my top 5. Sports bar doesn't open til 6. Only inside bar during day is in lobby and small. The dinner buffet last night was a major disappointment. Had many in our group walk out. The seafood...

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Helpful?
Thank lefatman
Camden Wyoming
Reviewed 3 days ago NEW

The best feature of this resort was the friendly and attentive staff. The Spa and spa services were excellent. We were expecting a bigger beach but there was plenty of swimmable space to swim. I loved being able to paddle board and do Yoga!

Review collected in partnership with this hotel
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1Thank Eileen K G
SECRC-eConcierge, &socialmediacoordinator at Secrets Capri Riviera Cancun, responded to this review

Hola dear Eileen K G, Many thanks for your kind review and your comments for our team and SPA service, also for sharing it with the TripAdvisor community, we are happy to know you loved doing paddle board and yoga! We can not wait for you to visit us again, Warm regards,

Belleville, Canada
Reviewed 3 days ago NEW

I would think twice about staying here. There are no security cameras and the response time during an emergency is frighteningly inadequate. During my stay here, someone broke into our SECOND floor room through the balcony at 1 am. We called for security the minute we confirmed that the sound we heard was a stranger, a man, landing on the...

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Thank 499joanad
Hernando, Florida
Reviewed 3 days ago NEW

It took 5 1/2 hours to get a room. Finally got room and got in shower and there were no towels, tried to call but telephone did not work. The food is fair and the only decent restaurant with any service was the Italian. The drinks at the pool are so watered down they are not worth drinking. Lobby bar...

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2Thank bsmothermon
Bellvue, Colorado
Reviewed 3 days ago NEW

This was our second time at the resort.It was just as good this time as it was five years ago. The staff is incredible, friendly and always looking to make your stay perfect. We up graded to an Ocean View room and it was well worth the money. The food selection is fabulous and the drinks are top shelf. The...

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Helpful?
Thank nancyellen56
SECRC-eConcierge, &socialmediacoordinator at Secrets Capri Riviera Cancun, responded to this review

Hola dear nancyellen56, We are so happy to read your glowing review and to know we could provide you with another unforgettable experience, it is a pleasure to pamper our guests just as they deserve, we will be waiting for you at Secrets Capri for again, exceed your expectations. best regards,

Vancouver, British Columbia
Reviewed 4 days ago NEWvia mobile

We stayed here for our long overdue honeymoon and had a fabulous time. The staff do an amazing job of making you feel welcome and catering to any need you can think of. One day we had an early excursion planned, and breakfast was going to be challenging to find before the restaurants opened.....but 24 hour room service booked ahead...

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Helpful?
1Thank jeff835
SECRC-eConcierge, &socialmediacoordinator at Secrets Capri Riviera Cancun, responded to this review

Hola dear jeff835, Thank you very much for such lovely words and for sharing them with all the TripAdvisor community, we are so happy to know you enjoyed your stay at Secrets Capri, our team's service, our food offerings and the entertainment options aimed specially for our valuable guests. We hope to see you again soon! kind regards,

Sioux Falls, South Dakota
Reviewed 4 days ago NEW

The resort was beautiful but the minute you get there they are in your face trying to sell you things and upgrade everything for more money. I know everyone says just say no and walk away but to me I am there to relax and not be hassled about spending more money to enjoy my vacation. I have trouble saying...

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3Thank becky560
Reviewed 4 days ago NEW

My wife and I have never been to Mexico. Our travel agent guided us here based on what we told her were were looking for. (adults only, daily activities, entertainment, midway along riviera between Cancun and Tulum,). This is a smaller resort, which is what we wanted. No golf carts or shuttle rides to get from your room to the...

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1Thank TJ M
SECRC-eConcierge, &socialmediacoordinator at Secrets Capri Riviera Cancun, responded to this review

Hola dear TJ M, Thank you very much for taking the time to write this gentle review, We feel happy to know you spent an wonderful time here with us and also that you liked our facilities and world class service. I gladly will let know your nice comments to all our team, they certainly will be very happy and...

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Amenities

Highlights
  • Pool
  • Room Service
  • Free Parking
  • Fitness Centre with Gym / Workout Room
  • Beachfront
  • Restaurant
  • Free Internet
  • Bar/Lounge
  • Spa
  • Breakfast included
GreenLeadersBronze level
About the property
  • Beachfront
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Restaurant
  • Bar/Lounge
  • Spa
  • Hot Tub
  • Tennis Court
Room types
  • Suites
  • Non-Smoking Rooms
In your room
  • Air Conditioning
  • Minibar
Internet
  • Free Internet
Services
  • Room Service
  • Free Parking
  • Business Centre with Internet Access
  • Shuttle Bus Service
  • Breakfast included
  • Airport Transportation
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
Official Description (provided by the hotel)
Secrets Capri Riviera Cancun, a proud unlimited luxury resort has received special recognition from the esteemed readers of Condé Nast Traveler Magazine in Mexico and AAA as a Four Diamond Award resort. Secrets Capri Riviera Cancun was awarded the Best for Romance and Best Luxury-World by the 2008 TripAdvisor Travelers' Choice Awards. Only TripAdvisor's hotel awards represent the opinions of millions of travelers. The winners were determined by a combination of the highest traveler ratings and the TripAdvisor Popularity Index, a measurement of overall traveler satisfaction. Situated five minutes from exciting Playa del Carmen and a short 35-minute drive south of Cancun International Airport, the world's second largest barrier reef lies just offshore, while underground rivers, caves and jungles lure adventure-lovers. Bordered by sugar-white beaches and the brilliant, crystal clear Caribbean Sea, this Preferred Club, Unlimited-Luxury, adults-only oasis truly embraces beauty and splendor. ... more   less 

Additional Information about Secrets Capri Riviera Cancun

Address: Carretera Federal 387, Chetumal | Cancun Km. 299, Solidaridad, Playa del Carmen 77710, Mexico
Region: Mexico > Yucatan Peninsula > Quintana Roo > Riviera Maya > Playa del Carmen
Price Range: €250 - €619 (Based on Average Rates for a Standard Room)
Hotel Class:4.5 star — Secrets Capri Riviera Cancun 4.5*
Number of rooms: 290
Reservation Options:
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Also Known As:
Secrets Mayan Riviera
Secrets Cancun
Secrets Capri Riviera Maya
Secrets Hotel
Secret Hotel
Secrets Capri Riviera Cancun Hotel
Secrets Playa Del Carmen
Riviera Cancun
Hotel Secret
Capri Riviera Cancun
Hotel Style:
#20 Top resorts Hotel in Playa del Carmen
#27 Family Hotel in Playa del Carmen
#28 Spa Hotel in Playa del Carmen
#28 Luxury Hotel in Playa del Carmen
#29 On the Beach Hotel in Playa del Carmen
#34 Green Hotel in Playa del Carmen
#40 Romantic Hotel in Playa del Carmen
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Questions & Answers

Here's what travellers have asked, with answers from Secrets Capri Riviera Cancun staff and other travellers.
758 questions
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Questions? Get answers from Secrets Capri Riviera Cancun staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“There is a lot of loud music around the pool.The back of the resort overlooking the forest is very quiet.”
walter312, 23 Apr 2017 | Read review
“Rooms were clean but a little dated and tired. ”
eileenkg, 22 Apr 2017 | Read review
“don't waste your money on ocean view”
bsmothermon, 22 Apr 2017 | Read review
“AS with most, rooms facing the pool or beach will be nosier”
848tjm, 21 Apr 2017 | Read review
“Best views from the 5th floor along the western wing.”
JHRN, 21 Apr 2017 | Read review
5 of 5