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Secrets Capri Riviera Cancun

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8,683 Reviews from our TripAdvisor Community

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Showing 8,208: English reviews
Harrisonville, Missouri
Reviewed today NEW

The service was amazing, the staff was very welcoming! There was always something to do or not do if you just wanted to lay by the pool. The food was great and the rooms were 5 star. Our whole group had an amazing time.

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Thank missye717
Sparta, Wisconsin
Reviewed today NEW

This was the 3rd time my husband and I had stayed at Secrets Capri. PROS: beds are very comfortable, staff is very nice, smaller resort. CONS: security needs training - very rude and accusatory, property is tired and needs some TLC

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Thank DeAnn P
Duluth, Minnesota
Reviewed today NEW

We had an amazing time at this Secrets Resort (Secrets Capri Riviera Cancun). The staff was the most hard working, friendly and overachieving group of individuals that I have ever had the pleasure of staying with. They in themselves made this trip extremely enjoyable. The room was cleaned up to twice a day and was kept in beautiful condition. The...

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1Thank kate297
New York City, New York
Reviewed today NEW

We spent 8 days at Secrets Capri. It was a great experience! They a small resort compared to most so it is a very relaxing experience. If your main goal is to party this would not be the resort for you but if you are there to relax and have a good time, I would definitely recommend Secrets. The staff...

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1Thank Bobby T
Quebec City, Canada
Reviewed today NEW

This is an excellent hotel that we certainly recommend. food is good. rooms are clean. the only negative point is the beach that is too small. so the images on the web should be changed to reflect that.

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Thank Christiandumont
Bozeman, Montana
Reviewed yesterday NEW

My family loved our stay at Secrets Capri! The resort itself is very clean and well-maintained, with a kind and attentive staff who work very hard to ensure you enjoy your stay. The resort has great amenities, and is right on the beach. If you choose to venture outside of the resort, you can find plenty of fun activities within...

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1Thank ll_wilson1981
Toronto, Canada
Reviewed yesterday NEWvia mobile

I have to say that the staff at this hotel work hard and make you feel like your on Vacation and enjoying your time. To the maids who clean the room. The guys and girls who serve around the pool work so hard. The show for New Years was great and The Beatles show. Entertainment was good these nights other...

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Thank babybella80
Savage, Minnesota
Reviewed yesterday NEW

This is a great resort for parties of 2-6; any larger makes difficult for accommodations. The beach literally washed away for our stay and its entirety. I like the Secrets and Dreams locations but this one could use a little work. The staff and rooms were great! The bartenders work harder than any others I've seen.

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1Thank Josh J
hampshire, england
Reviewed yesterday NEW

Great Hotel, nice and small, we loved it! What made our holiday so great was the staff, they were ALL first class!! From the managers to the cleaning staff, this is a well oiled machine that runs like a dream, thank you so much to you all, YOU made our holiday a memerable one. These are just a few, sorry...

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2Thank evaHampshire_12
Helena, Montana
Reviewed yesterday NEW

Exceptional on every level! Food was wonderful! The variety, presentation and quality of food was impressive! Very clean room and hotel in general. Entertainment staff was always friendly and wanted to inlcude you. Couldn't ask for better bar in the pool area. Bar staff always accommodating and friendly! This is a smaller, more quiet resort. We loved the closeness of...

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2Thank lakesidecm

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Room Service
  • Free Parking
  • Fitness Centre with Gym / Workout Room
  • Beachfront
  • Restaurant
  • Bar/Lounge
  • Spa
  • Breakfast included
GreenLeadersBronze level
About the property
  • Beachfront
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Restaurant
  • Bar/Lounge
  • Spa
  • Hot Tub
  • Tennis Court
Room types
  • Suites
  • Non-Smoking Rooms
In your room
  • Air Conditioning
  • Minibar
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Room Service
  • Free Parking
  • Business Centre with Internet Access
  • Shuttle Bus Service
  • Breakfast included
  • Airport Transportation
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
Official Description (provided by the hotel)
Secrets Capri Riviera Cancun, a proud unlimited luxury resort has received special recognition from the esteemed readers of Condé Nast Traveler Magazine in Mexico and AAA as a Four Diamond Award resort. Secrets Capri Riviera Cancun was awarded the Best for Romance and Best Luxury-World by the 2008 TripAdvisor Travelers' Choice Awards. Only TripAdvisor's hotel awards represent the opinions of millions of travelers. The winners were determined by a combination of the highest traveler ratings and the TripAdvisor Popularity Index, a measurement of overall traveler satisfaction. Situated five minutes from exciting Playa del Carmen and a short 35-minute drive south of Cancun International Airport, the world's second largest barrier reef lies just offshore, while underground rivers, caves and jungles lure adventure-lovers. Bordered by sugar-white beaches and the brilliant, crystal clear Caribbean Sea, this Preferred Club, Unlimited-Luxury, adults-only oasis truly embraces beauty and splendor. ... more   less 

Additional Information about Secrets Capri Riviera Cancun

Address: Carretera Federal 387, Chetumal | Cancun Km. 299, Solidaridad, Playa del Carmen 77710, Mexico
Region: Mexico > Yucatan Peninsula > Quintana Roo > Riviera Maya > Playa del Carmen
Price Range: €256 - €780 (Based on Average Rates for a Standard Room)
Hotel Class:4.5 star — Secrets Capri Riviera Cancun 4.5*
Number of rooms: 290
Reservation Options:
TripAdvisor is proud to partner with Booking.com, Travelocity, BookIt.com, Hotels.com and Jetsetter so you can book your Secrets Capri Riviera Cancun reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Secrets Mayan Riviera
Secrets Cancun
Secrets Capri Riviera Maya
Secrets Hotel
Secret Hotel
Secrets Capri Riviera Cancun Hotel
Secrets Playa Del Carmen
Riviera Cancun
Hotel Secret
Capri Riviera Cancun
Hotel Style:
#19 Top resorts Hotel in Playa del Carmen
#26 Spa Hotel in Playa del Carmen
#27 Family Hotel in Playa del Carmen
#27 Luxury Hotel in Playa del Carmen
#27 On the Beach Hotel in Playa del Carmen
#40 Romantic Hotel in Playa del Carmen
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Questions & Answers

Here's what travellers have asked, with answers from Secrets Capri Riviera Cancun staff and other travellers.
691 questions
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Questions? Get answers from Secrets Capri Riviera Cancun staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Tipping goes a long way at this resort. Make sure to take care of your staff....they are here to make you happy. ”
 of 5 bubbles joshj85, 22 Jan 2017 | Read review
“All are good”
 of 5 bubbles evaHampshire_12, 22 Jan 2017 | Read review
“We were in 524 great view of the ocean”
 of 5 bubbles frankolivo, 21 Jan 2017 | Read review
“Ocean view is always nice, while the tropical view lets you see more wildlife. Get a top floor.”
 of 5 bubbles Brent1of1, 20 Jan 2017 | Read review
“A good portion of the jungle view rooms have partial water view from the balcony.”
 of 5 bubbles abbo1963, 20 Jan 2017 | Read review
5 of 5
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