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Secrets Capri Riviera Cancun

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Traveller (9452)
Pool & Beach (2254)
Room & Suite (1622)
Overview
Hotel website
Carretera Federal 387, Cancun Km. 299,, Playa del Carmen 77710 Mexico See on map
Name/address in local language
AMENITIES
Free Internet
Free Parking
Breakfast included
Air Conditioning
Beachfront
Pool
Non-Smoking Rooms
4.5 Star accommodation
Additional information
Hotel website
Offers from Secrets Capri Riviera Cancun
Special Offer: Vacations Half Off
Hotel deals
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Rooms
4 Nov5 Nov
|
1 room, 2 adults, 0 children
Standard Room
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Reviews (11,260)
Filter reviews
10,547 results
Traveller rating
6,915
2,413
758
295
166
Traveller type
Time of year
LanguageEnglish
More languages
6,915
2,413
758
295
166
Show reviews that mention
All reviews cactus club seaside grill desires bar entertainment staff floor concierge tropical view our honeymoon pool bar hydrotherapy circuit coco cafe smaller resort romantic dinner on the beach other resorts my pleasure italian restaurant turn down service all inclusive resort
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1 - 5 of 10,547 reviews
Reviewed yesterday

We enjoyed our time at Secrets Capri Rivera Maya. Being apart of the UVC they did a daily turn down service which we truly enjoyed. We however the bed in our room was to soft to our liking and were woken up throughout the night...More

Review collected in partnership with this hotel
2  Thank ehinnegan
Response from SECRC-eConcierge, SECRC-eConcierge at Secrets Capri Riviera CancunResponded yesterday

Dear ehinnegan, We really appreciate the time that you took to write your opinion on TripAdvisor, we are always checking your comments to know what we can do to improve your stay with us at Secrets Capri Riviera Cancún. After reading your review, It is...More

Reviewed 2 days ago via mobile

Congratulations to Paulina, from the moment she received us to the moment she say goodbye she was outstanding Very impressive how always she was smiling and taking care of arrivals Food can be improved and not included wines are too expensive (up to 6 times...More

2  Thank Rafael F
Response from SECRC-eConcierge, SECRC-eConcierge at Secrets Capri Riviera CancunResponded yesterday

Dear Rafael F, Thank you for your detailed review, I thoroughly enjoyed reading your experiences and feedback. It feels very rewarding to know you enjoyed the comfort of our resort and also that you liked our team care. We surely recognize our team's effort. Thank...More

Reviewed 2 days ago

Quite a few pro's and con's associated with this hotel i would have liked to have information on before spending a week here. I should start by saying i have stayed at secrets silversands previously but not this particular hotel until this occasion. Firstly the...More

1  Thank Dan H
Response from SECRC-eConcierge, SECRC-eConcierge at Secrets Capri Riviera CancunResponded yesterday

Dear Dan H, Thank you for your feedback, firstly please accepts our apologies for the areas that we fell short of expectations. We never like to hear that our guest has been disappointed with their experience and we have noted the aspects of your stay...More

Reviewed 2 days ago via mobile

We have been wonderfully blessed to be at this resort. The staff has made every effort to make this a wonderful time! Rigoberto and Saulo in the restaurants have been kind and gracious. Eduardo at the Sugar Reef Grill has encouraged our Spanish. The food...More

1  Thank Linda M
Response from SECRC-eConcierge, SECRC-eConcierge at Secrets Capri Riviera CancunResponded yesterday

Dear Linda M, Thank you very much for staying with us at Secrets Capri Riviera Cancún. We are so pleased you could spend a wonderful stay. It would be our pleasure to someday provide you with yet another unforgettable experience. Thank you for your review...More

Reviewed 3 days ago

Only a few glitches. The pool needed work. One bad meal at the Steak House. But, overall a great stay! We enjoyed the variety of restaurants. The beach and grounds were well maintained.Our room was well kept. My nephew proposed to his girlfriend at the...More

Review collected in partnership with this hotel
2  Thank nursegerst
Response from SECRC-eConcierge, SECRC-eConcierge at Secrets Capri Riviera CancunResponded yesterday

Dear nursegerst, Thank you very much for selecting our resort on your first visit to our country and destination, also for taking some of your valuable time to share your experience through a TripAdvisor review, it is very important for us. As a service oriented...More

View more reviews
About
Description
Secrets Capri Riviera Cancun, a proud unlimited luxury resort has received special recognition from the esteemed readers of Condé Nast Traveler Magazine in Mexico and AAA as a Four Diamond Award resort. Secrets More Capri Riviera Cancun was awarded the Best for Romance and Best Luxury-World by the 2008 TripAdvisor Travelers' Choice Awards. Only TripAdvisor's hotel awards represent the opinions of millions of travelers. The winners were determined by a combination of the highest traveler ratings and the TripAdvisor Popularity Index, a measurement of overall traveler satisfaction. Situated five minutes from exciting Playa del Carmen and a short 35-minute drive south of Cancun International Airport, the world's second largest barrier reef lies just offshore, while underground rivers, caves and jungles lure adventure-lovers. Bordered by sugar-white beaches and the brilliant, crystal clear Caribbean Sea, this Preferred Club, Unlimited-Luxury, adults-only oasis truly embraces beauty and splendor. Less
Hotel class
Contact Information
Hotel Amenities
HOTEL FEATURES
Pool
Room Service
Free Parking
Fitness Centre with Gym / Workout Room
Beachfront
Restaurant
Free Internet
Bar/Lounge
Spa
Breakfast included
Adult pool
Air Conditioning
Airport Transportation
Banquet Room
Breakfast Available
Business Centre with Internet Access
Concierge
Conference Facilities
Dry Cleaning
Hot Tub
Laundry Service
Meeting Rooms
Minibar
Multilingual Staff
Outdoor pool
Refrigerator in room
Shuttle Bus Service
Tennis Court
Wheelchair Access
Free High Speed Internet (WiFi)
Awards & Recognition
GreenLeaders Bronze level
Certificate of Excellence
GreenLeaders Bronze level
Certificate of Excellence
Hotel Style
Top resorts Hotels
,
Spa
,
Onsen
,
On the Beach
,
Luxury
,
Romantic
Room types
Suites, Non-Smoking Rooms, Accessible rooms
Hotel class
Awards & Recognition
GreenLeaders Bronze level
Certificate of Excellence
GreenLeaders Bronze level
Certificate of Excellence
Contact Information
Hotel Style
Top resorts Hotels
,
Spa
,
Onsen
,
On the Beach
,
Luxury
,
Romantic
Room types
Suites, Non-Smoking Rooms, Accessible rooms
Number of rooms
290
Price range
US$217 - US$568 (Based on Average Rates for a Standard Room)
Also Known As
Secrets Mayan Riviera
,
Secrets Cancun
,
Secrets Capri Riviera Maya
,
Secrets Hotel
,
Secret Hotel
,
Secrets Capri Riviera Cancun Hotel
,
Secrets Playa Del Carmen
,
Riviera Cancun
,
Hotel Secret
,
Capri Riviera Cancun
Location
Mexico > Yucatan Peninsula > Quintana Roo > Riviera Maya > Playa del Carmen
Hotel class
Awards & Recognition
GreenLeaders Bronze level
Certificate of Excellence
GreenLeaders Bronze level
Certificate of Excellence
Contact Information
Hotel Style
Top resorts Hotels
,
Spa
,
Onsen
,
On the Beach
,
Luxury
,
Romantic
Room types
Suites, Non-Smoking Rooms, Accessible rooms
Number of rooms
290
Price range
US$217 - US$568 (Based on Average Rates for a Standard Room)
Also Known As
Secrets Mayan Riviera
,
Secrets Cancun
,
Secrets Capri Riviera Maya
,
Secrets Hotel
,
Secret Hotel
,
Secrets Capri Riviera Cancun Hotel
,
Secrets Playa Del Carmen
,
Riviera Cancun
,
Hotel Secret
,
Capri Riviera Cancun
Location
Mexico > Yucatan Peninsula > Quintana Roo > Riviera Maya > Playa del Carmen
Photos
Traveller (9,452)
Pool & Beach (2,254)
Room & Suite (1,622)
Dining (881)
Amenities (59)
Business Centre & Event Rooms (33)
Family and Play Areas (28)
Nearby
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Questions & Answers
Ask a question
dogwriter
15 October 2018|
AnswerShow all 5 answers
Response from jipa61 | Reviewed this property |
just go to secrets capri own site.... they will help u with all your questions
0
Votes
Shelley733
6 October 2018|
AnswerShow all 2 answers
Response from ConnieShaw |
Seaweed is very bad here :/
0
Votes
Shelley733
6 October 2018|
AnswerShow all 3 answers
Response from Brent P | Reviewed this property |
That is correct. Free calling to USA and Canada from your room. BP
0
Votes
Room Tips
"make sure you get a king size bed"
danh391
2 days ago
Read review
"Our requests were taken care of quickly. Room service was excellent."
nursegerst
3 days ago
Read review
"Stay as far as possible from bar area to minimize late night noise."
JohnHarv
3 days ago
Read review
"We left our maid a tip all but one day because we forgot. Each day we left a tip he did a little flower..."
Rettler07
4 days ago
Read review
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