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The Reef Coco Beach

4,231 reviews
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Traveller (2726)
Pool & Beach (839)
Room & Suite (547)
Overview
  • Excellent26%
  • Very good42%
  • Average18%
  • Poor8%
  • Terrible6%
Travellers talk about
“boats anchored”(47 reviews)
“italian restaurant”(179 reviews)
“small resort”(94 reviews)
Wifi
Free Parking
Breakfast included
Air Conditioning
Beachfront
Pool
Non-Smoking Rooms
3.5 Star Hotel
All hotel details
Offers from The Reef Coco Beach
Offers & Announcements: Package Deal
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Rooms
7 Mar8 Mar
|
1 room, 2 adults, 0 children
Standard Room
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Reviews (4,231)Write a Review
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Show reviews that mention
All reviewsboats anchoreditalian restaurantsmall resortlobby barentertainment staffnachoscab ridepool viewrecommend this resortall inclusive resortsister resortglass of champagnenight lifespecialty restaurantsfifth avenuea great vacationan excursion
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1,421 - 1,425 of 2,511 reviews
Reviewed 6 February 2013

We had a very nice time at this smaller resort with a beautiful location in Playa del Carmen. The food was very good and the rooms are adequate. It is not first class, but it is a great value. The staff were friendly and the...More

2  Thank Sam T
Response from ManagementGCB, Gerente at The Reef Coco BeachResponded 7 February 2013

Dear Sam t, It will be our pleasure to welcome you one more time at grand coco bay, do not forget to contact us for your future visit in order to recieve the special repetitive guest amenities. Best regards from mexico. The management

Reviewed 6 February 2013

This place has a long way to go for improvement. Arrived and there was no one to help with the bags. Was checked into a room that smelt like paint, had most lighting, the tv nor the fan not working. THe mini-fridge was also empty....More

1  Thank Markabraham_
Response from ManagementGCB, Gerente at The Reef Coco BeachResponded 7 February 2013

Estimated Mark, Thanks for all your comments our guest opinion is the most important for us, always. Regards the management.

Reviewed 4 February 2013

My wife and I booked this resort through Funjet vacations,we traveled Jan. 13 through Jan 27, 2013. Funjet rated it 4 stars. This was not true at all. We have been to Cancun , Playa Del Carmen area at least 26 times. We know the...More

2  Thank Larry G
Response from ManagementGCB, Gerente at The Reef Coco BeachResponded 16 February 2013

Dear Larry, The hotel grand coco bay apreciate all your observations, our guest opinion will be the most important source of information always. Regards from mexico. The management.

Reviewed 3 February 2013

We stayed at Grand Coco Bay from January 19th to 26th, 2013. I have to admit that after reading the reviews of this resort on Trip Advisor, I was expecting much worse, but it wasn't too bad at all. I really liked the resort and...More

Thank Chandra10
Response from ManagementGCB, Propietario at The Reef Coco BeachResponded 13 February 2013

Dear Chandra, All our staff thanks your nice review at tripadvisor, please come back soon it will be a pleasure to welcome you any time! The management.

Reviewed 31 January 2013

Grand Coco Bay gave us the impression of a resort starting to show age. Positives and negatives below..... many have already been mentioned by others. We stayed January 23 - January 30, 2013. We booked an ocean front view and paid premium dollars. What we...More

6  Thank Barb094
Response from ManagementGCB, Gerente at The Reef Coco BeachResponded 2 February 2013

Dear barb094, All the grand coco bay staff thank you for your review at tripadvisor, we work in all your comments. Best regards. The management.

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About
Amenities
Top amenities
Pool
Restaurant
Fitness Centre with Gym / Workout Room
Beachfront
Free Parking
Bar/Lounge
Spa
Breakfast included
Hotel Amenities
Free Parking
Children Activities (Kid / Family Friendly)
Airport Transportation
Breakfast included
Meeting Rooms
Business Centre with Internet Access
Laundry Service
Concierge
Banquet Room
Multilingual Staff
Conference Facilities
Room amenities
Air Conditioning
Refrigerator in room
Things to do
Pool
Restaurant
Fitness Centre with Gym / Workout Room
Bar/Lounge
Spa
Hot Tub
Outdoor pool
Details
Price range
US$167 - US$355 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#52 Top resorts Hotel in Playa del Carmen
#62 Spa Hotel in Playa del Carmen
#73 On the Beach Hotel in Playa del Carmen
Room types
Non-Smoking Rooms, Family Rooms
Details
Price range
US$167 - US$355 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#52 Top resorts Hotel in Playa del Carmen
#62 Spa Hotel in Playa del Carmen
#73 On the Beach Hotel in Playa del Carmen
Room types
Non-Smoking Rooms, Family Rooms
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Traveller (2726)
Pool & Beach (839)
Room & Suite (547)
Dining (220)
Amenities (46)
Family and Play Areas (29)
Business Centre & Event Rooms (4)
Questions & Answers
Ask a question
birdwelltn
13 February 2018|
Answer
Response from salanay | Reviewed this property |
It would be about a 20 minute walk into the "safe" area to go eat in. The ferry would be near fifth Avenue. I would recommend a taxi to the ferry and then eating in places near there. We did take the shuttle to see the... More
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birdwelltn
4 February 2018|
AnswerShow all 2 answers
Response from salanay | Reviewed this property |
We upgraded and my husband was able to get Coors Lite at a lot of the bars. He had to ASK for it, though. Also Tekata Lite was available for us. We still got modello in our fridge. The snack bar had great burgers and I... More
0
Votes
aliciamV7775RZ
3 February 2018|
Answer
Response from B1zoetermeer |
hey Really don t know sorry
0
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Room Tips
"Night club music VERY loud outside our room. Anytime a question was asked we felt like we got the runaround..."
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"Don't bother with the specialty restaurant. They weren't really worth the extra money."
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"Look for the other side of the resort far away from the disco nearby."
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"Try to avoid the East side of the building, it is rumored to be noisy becasue of a night club next door."
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