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Koox Caribbean Paradise Hotel

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1 room 2 adults 0 children
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Koox Caribbean Paradise Hotel
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349 Reviews from our TripAdvisor Community

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There are newer reviews for Koox Caribbean Paradise Hotel
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Showing 92: English reviews
Reviewed 1 August 2016

We booked this room for a quick overnight before taking the ferry to Cozumel. The location is great if you are interested in Playa Del Carmen nightlife - right on La Quinta Avenida where you will find tons of restaurants, shops and bars. Easy walking distance to the beach. A nice little rooftop pool to cool off in. We had...

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1Thank rebeccavega
Reviewed 17 June 2016 via mobile

At my arrival staff was very attentive so I agree to stay on a room with a broken light, I then found TV was not working either. I went out for dinner (location is the one good thing about this hotel, right at the 5th Ave)... I came back to a flooded room with bugs!!! I had to leave in...

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3Thank Clau Z
San Diego, California
Reviewed 15 June 2016

ONLY plus is location , located right on avenida quinta which is perfect for walking the shops and beach is 1 block away. The problem is that we had roaches in our room and not just 1 or 2 (6) and the bed is horribly hard , if you like hard beds than there is no problem. our friends who...

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Thank isstwins
Reviewed 4 June 2016 via mobile

Pleasant Hotel Clean and Tidy. I did not mind it at all. Wifi is only available in lobby however which was a annoyance. Wish there was Laundry service. Towels wernt changed everday. Though overall was quite content with my stay here.

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Thank Sally H
KooxHotels, Director de Relaciones Públicas at Koox Caribbean Paradise Hotel, responded to this review

Dear Sally, Thank you so much for your review here and your suggestion about the laundry service. Thank you so much. You will be always welcome when you decide come back. Kind Regards!

Reviewed 24 April 2016

I arrived here and had a room where there was a bar playing loud music right outside, so no chance for a nap until 11pm when they stopped. The balcony door didn't close properly and I was on the first floor so not very safe, further more there was no safe deposit to put your valuables. The bathroom was alright...

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Thank Eman C
Reviewed 17 April 2016

I liked everything about this hotel, the ambiance, location, staff, affordable rates, cleanliness and most of all if i had questions about anything they were all answered and all my needs were met. Location was central and convenient to everything, i could not complain.

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Thank MissSheri1520
KooxHotels, Director de Relaciones Públicas at Koox Caribbean Paradise Hotel, responded to this review

Dear Guest, Thank you so much for your comment here. We are so glad that you have enjoyed your stay in our hotel and have felt comfortable in it with our staf and its location. Fantastic. We are looking forward to your next visit soon. Our Warmest Regards for you,

Playa del Carmen
Reviewed 4 March 2016 via mobile

I work in tourism in this region and have stayed at various hotels and can't speak highly enough of the level of service of this hotel. I arrived off a night bus at 5 am and the night security guard Carlos assisted me in every way possible! He was so friendly even though I was grumpy and sleep deprived! In...

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Thank Rosemary H
KooxHotels, Director de Relaciones Públicas at Koox Caribbean Paradise Hotel, responded to this review

Dera Rosemary, Thank you so much for your comment here. We are so delightful that you have felt so comfortable with our staff. Fantastic!! We will send your comments to them. Thank you so much! You will be always welcome when you decide come back. We are looking forward to your next visit soon. Our warmest regards for you!!

Mexico City, Mexico
Reviewed 28 February 2016

Huge it was to spend our holidays here at Koox Caribbean Paradise, the service given by the staff -Omar, Alberto&David- was incredibly helpful and warm, we couldn't have felt better, they helped us in such a friendly way that when we arrived from the outside, we felt just as home. The pool has an amazing view, the water is clearly...

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Thank Vero G
KooxHotels, Director de Relaciones Públicas at Koox Caribbean Paradise Hotel, responded to this review

Dear Vero, Thank you so much for your comment and suggestions here to improve our service. We are delighted that you have enjoyed your stay with us and have felt comfortable with our staff. We are looking forward to welcome you again soon. Our warmest regards for you,

Concord, New Hampshire
Reviewed 28 February 2016

This hotel is just...okay. But, I guess it depends on the style of traveler you are. I guess I am not a big fan of being in the middle of things, but the hotel was chosen for me by my job.... Positives: * Friendly hotel staff * Location (if you like shopping / night life / restaurants). It is at...

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Thank stephanieg51
Richmond, Virginia
Reviewed 23 February 2016 via mobile

Location is great because you are on top of a good coffee shop, 3 restaurants and 2 malls next door... The wifi is sporadic but the staff try their best to make up for all short comings. Omar is a real superstar, and they even gave me their lobby only employee password (which is still slow). Pretty excellent value for...

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1Thank startako
KooxHotels, Director de Relaciones Públicas at Koox Caribbean Paradise Hotel, responded to this review

Dear Guest, Thank you for your comment here. We are delighted that you have felt so comfortable with our staff and have enjoyed the hotel and its location. Fantastic!! We regret the problems with the wi fi connection but it sometimes happen. We are working on it. We are looking forward to your next visit soon. Our warmest regards,

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Amenities

Highlights
  • Pool
  • Free High Speed Internet ( WiFi )
About the property
  • Non-Smoking Hotel
Things to do
  • Pool
Room types
  • Non-Smoking Rooms
In your room
  • Air Conditioning
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
Services
  • Concierge
  • Multilingual Staff
Official Description (provided by the hotel)
Hotel Playa del Carmen , Location, Location , Location, Why to stay near to 5th when you can stay just in it! ... more   less 

Additional Information about Koox Caribbean Paradise Hotel

Address: Avenida 5, Norte Esq. Constituyentes 119, Playa del Carmen 77710, Mexico (Formerly Caribbean Paradise Resort & Spa)
Region: Mexico > Yucatan Peninsula > Quintana Roo > Riviera Maya > Playa del Carmen
Price Range: €38 - €123 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — Koox Caribbean Paradise Hotel 2.5*
Number of rooms: 45
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Also Known As:
Caribbean Paradise Resort And Spa
Caribbean Paradise Hotel Playa Del Carmen
Hotel Caribbean Paradise
Koox Caribbean Paradise Hotel Riviera Maya, Mexico - Playa Del Carmen
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Questions & Answers

Here's what travellers have asked, with answers from Koox Caribbean Paradise Hotel staff and other travellers.
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El Paso, Texas

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Questions? Get answers from Koox Caribbean Paradise Hotel staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“a few nice rooms overlooking the pool. Ask for one of these.”
 of 5 bubbles Lolitravels, 16 Feb 2017 | Read review
“Try to be as far from the pool as possible”
 of 5 bubbles DanS_2728, 14 Nov 2016 | Read review
“The poolsite has some rooms with nice balkonies”
 of 5 bubbles , 11 Aug 2016 | Read review
“Best views at the second floor, where the pool is located with an amazing view to Quinta Alegria Shopping Mall”
 of 5 bubbles verog372, 28 Feb 2016 | Read review
“Try for a room that is further away from 5th avenue and the pool if you want a quiet environment.”
 of 5 bubbles stephanieg51, 28 Feb 2016 | Read review
5 of 5