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Hotel Riu Lupita

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2,433 Reviews from our TripAdvisor Community

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Showing 813: English reviews
San Antonio de Pereira, Colombia
Level Contributor
211 reviews
59 hotel reviews
common_n_hotel_reviews_1bd8 173 helpful votes
Reviewed 3 days ago NEW

Sometimes, the little things do count Having ice buckets in the room would have been perfect to go along nicely with the whiskey, gin, rum and vodka dispensers in our room. Instead, I was given a small cup of ice at the bar, and told to come back if I needed more. Also, tonic water in the mini-fridge would have... More 

Helpful?
Thank Eulenspeegel
Level Contributor
4 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 5 days ago NEW via mobile

Excellent from start to finish great staff very friendly we were very well looked after facilities were all so great. The beach is a five minute bus drive away the bus is put on by the hotel every hour. I record the steak house but you have to book your table in the main dining hall in the morning get... More 

Helpful?
2 Thank Daniel P
Mobile, AL
Level Contributor
116 reviews
46 hotel reviews
common_n_hotel_reviews_1bd8 44 helpful votes
Reviewed 2 weeks ago via mobile

It is 4km by bus to the beach from the hotel (15 minutes). The food was very good and featured a large variety. The room was clean. The staff behind the reception desk is useless in trying to resolve your issues. No ice buckets in the rooms so they tell you to get ice from the bar. They don't have... More 

Helpful?
4 Thank rwr1226
RiuHotelsandResorts, Online Reputation Manager at Hotel Riu Lupita, responded to this review

Dear guest, Many thanks for taking the time to give us such honest and detailed feedback. We can assure you that we treat guest comments very seriously and take decisive actions to correct any shortcomings. It is only through feedback like yours that we can monitor our levels and standards of service. We hope you will choose to visit us... More 

Kingswood
Level Contributor
24 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 47 helpful votes
Reviewed 2 weeks ago

I stayed at the RIU Lupita from the 30th October to the 13th of November. I had a wonderful time and I hope to return in April 2017. The staff are very friendly and do whatever they can to help you. The Food is fantastic in the 4 restaurants, The Rib Eye Steak is wonderful in the steak house. There... More 

Helpful?
9 Thank jackie d
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 5 helpful votes
Reviewed 4 weeks ago via mobile

Nice hotel in Mexico. Food 5/5, rooms 5/5, drinks 6/5. Privet beach, but you should go by bus. This hotel is the best. And when you are going back, from excursions you are the first to get from your ride, so you mustn't wait your turn to go home.

Helpful?
4 Thank Roman K
London, United Kingdom
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed 4 weeks ago via mobile

Pro - Hotel facilities it's good , good bathroom good room space excellent bar 24 hours and staff are good a especial compliment to Rosario the lady in the main restaurant she makes u feel like u have a mum working there and doing the breakfast for u .. didn't like the distance to the beach getting the bus and... More 

Helpful?
3 Thank Nuno N
RiuHotelsandResorts, Online Reputation Manager at Hotel Riu Lupita, responded to this review

Dear guest, Thank you very much for choosing our resort for your vacation and for taking the time to write a comment about your stay. RIU Hotels and Resorts motto is “More than 100 hotels in the best destinations” that’s why we always choose the best destinations to build our hotels. We regret that this was not your impression when... More 

Norfolk, UK
1 review
common_n_hotel_reviews_1bd8 15 helpful votes
Reviewed 4 weeks ago

I read countless reviews of this hotel on here before we booked a trip travelling from the UK. If you are undecided about booking this hotel after reading the negative reviews please let me offer my opinion, and I hope it helps you make the right decision for you. This was my first trip to Mexico, travelling with 3 friends.... More 

Helpful?
15 Thank norfolk67
Level Contributor
21 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
Reviewed 5 weeks ago via mobile

This is a Small resort with a modern feel and appearance. Staff was great. Food was fabulous. As a vegetarian, I was pleased with the ample selection of veggies as salads that did not have animal protein in them. On request the steak house made me a spectacular vegetarian meal. Entertainment from outside the resort was very good. The sports... More 

Helpful?
4 Thank Janette E
Blainville, Quebec, Canada
Level Contributor
2 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 22 October 2016

went for my birthday and had an amazing experience . Staff suoer nice , always cleaning and making sure we are all taken care of. Bartenders the Best , shout out to Raul, Blanca, Moises....we miss you!!! They spoiled me on my birthddya with a cake , bottle of champagne and all decorated. Very impressive, from the manager Stephanie, Thank... More 

Helpful?
2 Thank Nelita D
montreal
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 8 helpful votes
Reviewed 20 October 2016 via mobile

Just got back from a week at the Riu Lupita, one of my best vacations. Check in simple and quick, rooms are impeccably clean, although would be nice if the had a small couch to lounge on while I waited for my wife to get ready lol. The resort is very well maintained, staff are courteous and very professional. Animation... More 

Helpful?
8 Thank hump65

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Amenities

Highlights
  • Pool
  • Restaurant
  • Free Parking
  • Spa
  • Free Breakfast
  • Fitness Centre with Gym / Workout Room
  • Free Internet
  • Bar/Lounge
About the property
  • Wheelchair Access
Things to do
  • Pool
  • Restaurant
  • Tennis Court
  • Spa
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
Room types
  • Family Rooms
Internet
  • Paid Wifi
  • Paid Internet
  • Free Internet
  • Public Wifi
Services
  • Free Parking
  • Children Activities (Kid / Family Friendly)
  • Free Breakfast
  • Multilingual Staff
  • Dry Cleaning
  • Laundry Service
  • Concierge
Official Description (provided by the hotel)
* Located on the Yucatan peninsula, 2 km / 1.2 Miles from Playa del Carmen * Main building and 1 and 3-story bungalows * Surrounded by 25,000 m2 / 29,900 sq. Yards of lush gardens * 3.5 Km / 2.1 Miles from the beach (complimentary transportation) * Complimentary sun loungers on the beach * 2.5 Km / 1.5 Miles from various shops * 50 km / 31 miles from Cancun Intl. Airport * Credit cards accepted: Visa, MasterCard, Amex, Diners ... more   less 

Additional Information about Hotel Riu Lupita

Address: Avda. Xaman-Ha, Manzana 20, Lote 1, Condominio Playacar | Lote Hotelero No. 1, Playa del Carmen 77710, Mexico
Region: Mexico > Yucatan Peninsula > Quintana Roo > Riviera Maya > Playa del Carmen
Price Range: €130 - €231 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Hotel Riu Lupita 3.5*
Number of rooms: 300
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Also Known As:
Riu Lupita Resort
Riu Lupita Mayan Riviera
Riu Lupita Mexico
Hotel Riu Lupita Riviera Maya, Mexico - Playa Del Carmen
Hotel Style:
#43 Top resorts Hotel in Playa del Carmen
#50 Spa Hotel in Playa del Carmen
#83 Romantic Hotel in Playa del Carmen
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Questions & Answers

Here's what travellers have asked, with answers from Hotel Riu Lupita staff and other travellers.
208 questions
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Questions? Get answers from Hotel Riu Lupita staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“I like the rooms in Buildings 12, 13 & 14 that back up to the golf course. They are far away from the bar and theater, and therefore quiet.”
 of 5 bubbles Eulenspeegel, 1 Dec 2016 | Read review
“If Possible ask not to get a ground floor Room. The Coatis wildlife may visit you if you leave the fly screen or the sliding door open.”
 of 5 bubbles genuinej, 15 Nov 2016 | Read review
“3130 - 2nd floor, good location, wifi. Some noise from restaurant area. Trees block view of the quiet pool and some of the light.”
 of 5 bubbles norfolk67, 1 Nov 2016 | Read review
“Quite rooms, building 27 close to the kids pool, but no kids,”
 of 5 bubbles NelitaD, 22 Oct 2016 | Read review
“If you don't want the Coati's on your balcony get above ground floor”
 of 5 bubbles 366kathrynk, 17 Oct 2016 | Read review
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