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Hotel Riu Lupita

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2,485 Reviews from our TripAdvisor Community

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Showing 832: English reviews
Port Coquitlam, Canada
Reviewed 3 days ago NEW

We were in the 2100 building the rooms and grounds were very clean,The beds were hard but we called down and ask for mattress pads and they supplied them no problem . The staff were friendly especially our server Beguida she was always smiling and took care of us. the food was excellent with a lot of choices, handing fruit...

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Helpful?
1Thank kalveyc
orange county
Reviewed 5 days ago NEWvia mobile

We arrive December 28 stay through January 3 had an amazing time! food was great perfect amount of variety love that they have fish dishes daily entertainment was good some nights better one others the Maya show was fantastic, but overall their chemistry and including the guest was great got to know them on first name basis . All servers...

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1Thank mona35
Devizes, United Kingdom
Reviewed 5 days ago NEW

This is our first time to Lupita having previously stayed at Tequila and Playacar several times. The reason we chose Lupita over Tequila was the recent renovation which Tequila will not get until this summer. If you are looking for 5 star luxury on the beach book elsewhere. If looking for value for money in a safe comfortable environment look...

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Thank Jonathan076
Brampton, Canada
Reviewed 6 days ago NEW

I didn't pay a whole lot for this resort but you honestly get what you pay for. There's a few restaurants, a buffet, one main bar (that's open 24 hours) and nightly entertainment. All of these things I'd give a consistent 3/5. The rooms are also a 3/5 for me. They're clean, but they're nothing out of the ordinary, there's...

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Helpful?
Thank Shiv K
RiuHotelsandResorts, Online Reputation Manager at Hotel Riu Lupita, responded to this review

Dear guest, Many thanks for taking the time to give us such honest and detailed feedback. We are committed to give all our guests a warm welcome from the moment they arrive at our resort. We regret that your stay at our hotel did not fulfil your conception in general. Our policy is to make every attempt to please and...

Kootenay National Park, Canada
Reviewed 1 week ago

While this is a very nice, small and friendly hotel/resort, it is definitely not the 5 stars it posts on the sign at the entrance! Two of those stars need to be removed immediately. We were first given a room in bldg. 13 overlooking the central airconditioner! We were told the view was of the golf course and quiet. Not...

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1Thank TrueCanucks
RiuHotelsandResorts, Online Reputation Manager at Hotel Riu Lupita, responded to this review

Dear guest, Many thanks for taking the time to give us such honest and detailed feedback. We can assure you that we treat guest comments very seriously and take decisive actions to correct any shortcomings. It is only through feedback like yours that we can monitor our levels and standards of service. We hope you will choose to visit us...

Toronto, Canada
Reviewed 1 week ago

pros: - excellent service in all regards - clean, modern, nice looking and well-supplied rooms - friendly and highly professional staff - great food - not too many people - excellent and punctual organization of shuttles and tours - great entertainment program cons: - beds are too had; get the mattress topper - due to the small size it is...

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Thank Alex G
Lancaster, PA
Reviewed 1 week ago

Didn't pay a whole lot for this vacation, but I'm glad I didn't. Rooms were clean but simple and VERY small. No extra amenities here. Room stank like mold, air conditioning barely worked (called 3x to repair). Safe didn't work. Towels smelled like smoke. Thought it was a fluke but every day. Hard to shower and dry off smelling like...

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1Thank katrina10s
RiuHotelsandResorts, Online Reputation Manager at Hotel Riu Lupita, responded to this review

Dear guest, We would like to thank you for choosing RIU Hotels and Resorts for your holidays and for taking the time to give us your valued feedback. Humidity is something very typical of a tropical climate. Our internal system is created to mitigate this. We are sorry to hear that we could not find a solution that could help...

Stafford, United Kingdom
Reviewed 2 weeks ago via mobile

This hotel supposedly the least attractive of the riu chain was absolutely marvellous. From the moment we arrived we were looked after by the very attentive staff. Needed to change room no problem. The pool area and 24 hour bar are very pleasant and regularly cleaned. The rooms are spotless and quite large. Optics and a fully stocked fridge replenished...

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7Thank FredF1
Brussels, Belgium
Reviewed 2 weeks ago

Our time on the Riviera Maya was as great also due to the wonderful surprise Riu Lupita hotel turned out to be (we stayed here for two weeks from mid December, until after Christmas). It is an unpretentious all-inclusive hotel, which unlike many other huge hotels in area, remains at a reasonable size that creates quite a seducing atmosphere. It...

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2Thank Daniel C
Toronto, Canada
Reviewed 2 weeks ago

I stayed at this hotel with a group of 22 other traveling companions and we all have nothing but wonderful things to say about the facilities, rooms and most important the super friendly and attentive staff from the servers to management. The small and intimate feeling was exactly what we were looking for and yes this does come with less...

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4Thank juliezomparelli

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Amenities

Highlights
  • Pool
  • Restaurant
  • Free Parking
  • Spa
  • Breakfast included
  • Fitness Centre with Gym / Workout Room
  • Free Internet
  • Bar/Lounge
About the property
  • Wheelchair Access
Things to do
  • Pool
  • Restaurant
  • Tennis Court
  • Spa
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
Room types
  • Family Rooms
Internet
  • Paid Wifi
  • Paid Internet
  • Free Internet
  • Public Wifi
Services
  • Free Parking
  • Children Activities (Kid / Family Friendly)
  • Breakfast included
  • Multilingual Staff
  • Dry Cleaning
  • Laundry Service
  • Concierge
Official Description (provided by the hotel)
* Located on the Yucatan peninsula, 2 km / 1.2 Miles from Playa del Carmen * Main building and 1 and 3-story bungalows * Surrounded by 25,000 m2 / 29,900 sq. Yards of lush gardens * 3.5 Km / 2.1 Miles from the beach (complimentary transportation) * Complimentary sun loungers on the beach * 2.5 Km / 1.5 Miles from various shops * 50 km / 31 miles from Cancun Intl. Airport * Credit cards accepted: Visa, MasterCard, Amex, Diners ... more   less 

Additional Information about Hotel Riu Lupita

Address: Avda. Xaman-Ha, Manzana 20, Lote 1, Condominio Playacar | Lote Hotelero No. 1, Playa del Carmen 77710, Mexico
Region: Mexico > Yucatan Peninsula > Quintana Roo > Riviera Maya > Playa del Carmen
Price Range: €137 - €316 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Hotel Riu Lupita 3.5*
Number of rooms: 300
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Also Known As:
Riu Lupita Resort
Riu Lupita Mayan Riviera
Riu Lupita Mexico
Hotel Riu Lupita Riviera Maya, Mexico - Playa Del Carmen
Hotel Style:
#43 Top resorts Hotel in Playa del Carmen
#49 Spa Hotel in Playa del Carmen
#83 Romantic Hotel in Playa del Carmen
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Questions & Answers

Here's what travellers have asked, with answers from Hotel Riu Lupita staff and other travellers.
223 questions
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Questions? Get answers from Hotel Riu Lupita staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Quiet pool”
 of 5 bubbles Jonathan076, 12 Jan 2017 | Read review
“If you want a good room, fo to a different hotel.”
 of 5 bubbles katrina10s, 6 Jan 2017 | Read review
“Do not take the rooms next to the restaurant. Very early in the morning, the noise from the neighboring restaurant is quite annoying.”
 of 5 bubbles danielcA5748XK, 1 Jan 2017 | Read review
“Ask for a ground floor room if you have problems with stairs as, there are no lifts.”
 of 5 bubbles stimpy1957, 12 Dec 2016 | Read review
“Always ask for rooms on 1st and 2nd floor because on ground flood could be a problem with coaties who really enjoyed people's stuff. :)”
 of 5 bubbles 443kacpers, 4 Dec 2016 | Read review
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