We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.
The latest reviews. The lowest prices. The perfect place to shop for hotels.

Occidental at Xcaret Destination

Orbitz.comUS$203*
View Deal
Certificate of Excellence
11/06/2017 12/06/2017
1 room 2 adults 0 children
US$314*
US$203*
US$265*
US$314*
US$203*
Compare best prices from top travel sites
and 14 more sites!
Professional photos
Occidental at Xcaret Destination
Occidental at Xcaret Destination
Panoramas (2)
View Map
{"widget":{"moduleList":["handlers"],"divClasses":"prw_rup prw_ibex_photo_carousel","js":{"handlers":"(ta.prwidgets.getjs(this,'handlers'))"},"template":"ibex_photo_carousel__widget","dust":{"nav_controls":"ibex_photo_carousel__nav_controls"},"name":"ibex_photo_carousel"},"scriptFlags":null,"containerClass":null}
Add Photo Write a Review

11,836 Reviews from our TripAdvisor Community

Traveller rating
Traveller type
Time of year
Language
  • More
There are newer reviews for Occidental at Xcaret Destination
See the most recent reviews
Showing 9,924: English reviews
WL
Reviewed 10 April 2014

We went there from March 23rd to April 6/2014. When we first arrived going to our room we were approached by a fellow named Alex that was really helpful and nice. Little did we know that was only a farce. The fellow just wanted us to go on trip to look at their time shares that they were selling. But...

 Report
Helpful?
5Thank Myreview1053
Itze P, Reputation Management at Occidental at Xcaret Destination, responded to this review

Dear Myreview1053, Thank you for taking the time to share your comments, please accept our sincerest apologies for the inconvenience you encountered. Regarding your experience with the Occidental Vacation Club, they are meant to make guests aware of the amenities and services available at our resort. We have reviewed your comments with the director of the Occidental Vacation Club, so...

Regina, Canada
Reviewed 10 April 2014

The resort was average at best. I will start with the positives as there were some. The staff was generally quite friendly and helpful. Take the time to make a connection with them and they will remember you. I have had very few bad experiences with the staff at resorts and when I read others complaining about poor service and...

 Report
Helpful?
3Thank Jdiesel87
Williams Lake, Canada
Reviewed 10 April 2014

We just came back from a two week stay at this hotel – The Grand Occidental Xcaret in the Mayan. First I should say the food was very tasty, the maids and bartenders were all very nice. There were 8 of us in total that went. I have to say none of us would ever go back to this resort....

 Report
Helpful?
5Thank Bee442014
Itze P, Reputation Management at Occidental at Xcaret Destination, responded to this review

Dear Bee442014, First of all thank you for taking the time to share your detailed review with us. The guest’s satisfaction is our priority, and it appears we didn’t fulfill our own standards during your stay. About the time shared activities, we are sorry for the discomfort the Occidental Vacation Club team caused to you, our guests should never feel...

Dublin, Ireland
Reviewed 10 April 2014

We all pay attention to the negative reviews and not much attention to the positive, so after reading a few negative ones i was unsure about this place. So here's my line to sum it up, "Yes there were a few things that bugged me, but honestly, there were so many good things, i cant remember the bad!!!" This place...

 Report
Helpful?
4Thank 86Aidans
Reviewed 10 April 2014

I will be staying at the Occidental Grand Xcaret next week, and all I can say is that my family and I are excited to be staying there. This will be our third stay. We love the hotel and the staff. Everyone is so friendly. The grounds are quiet large, but they are just beautiful, and you can get a...

 Report
Helpful?
2Thank nycdana
Woodstock, Canada
Reviewed 10 April 2014

It is a very large resort that requires a lot of walking or the use of the shuttle. Vegetation and animals that you see along the way is awesome. Check in was quick but had to wait to get our room. Made use of this time to get lunch, survey the resort and get our bearings. Then on to the...

 Report
Helpful?
2Thank Barb W
Edmonton, Canada
Reviewed 8 April 2014

Would like to start off with that I would not stay at this resort again.. We arrived on March 25 and stayed till April 1 when we got there we had issues with our room and the front desk was extremely rude and wouldn't help us and refused to let us speak to a manager.. The tram is terrible on...

 Report
Helpful?
2Thank Cassiekmac
Itze P, Reputation Management at Occidental at Xcaret Destination, responded to this review

Dear Cassiekmac, We appreciate your honest and thorough feedback. We are disappointed to hear that your recent stay with us was less than exceptional. Guest satisfaction is of the utmost importance to us and we apologize for the inconvenient you experienced. We will be sharing your comments with our management for further review, and to help plan best practices. We...

Mississauga, Canada
Reviewed 7 April 2014

Welcome to the JUNGLE, its not all fun and games! Ok I get it, the Mayan ruins were hidden in the jungle for thousands of years and this hotel wanted to maintain that jungle setting but, its HOT and HUMID and because of the jungle setting and its very easy to lose your sense of direction due to the lack...

 Report
Helpful?
2Thank RicMississagua
Orlando, Florida
Reviewed 7 April 2014

We had our wedding there. The wedding planner was great and the packages were very reasonable. All our guests were amazed and had a great time. Since it was a smaller wedding, we were able to have dinner together at some of the restaurants, but it took some work to get them to allow us all together. Tipping helps. But...

 Report
Helpful?
3Thank sld5656
Reviewed 7 April 2014 via mobile

It started the night we got there with our ocean view room not available for us. Then the phone in the room wouldn't work. The A/C wouldn't work. So we had to get a new room the next day after a night of no sleep. We we're suppose to have tequila in our room and slippers and bath robes we...

 Report
Helpful?
8Thank Heather C
Itze P, Reputation Management at Occidental at Xcaret Destination, responded to this review

Dear Heather C, Thank you very much for taking the time to share your comments regarding your stay at Occidental Grand Xcaret. Please accept our sincerest apologies for not fully meet your expectations. Our maintenance and housekeeping departments strives to keep our resort in the best conditions; we take your comments and suggestions very seriously. Concerning your food remarks, please...

12,476 photos of this hotel

Traveller photos: See what travellers like you saw

Viewed
All Traveller Photos (12194)
Viewed
Pool/Beach Area (2546)
Viewed
Dining (871)
Viewed
Hotel & Grounds (3182)
Viewed
Family/Play Areas (106)
Viewed
Room/Suite (747)
Viewed
View from Room (230)
Viewed
Bathroom (98)
Viewed
Business Centre/Function Rooms (15)
Viewed
7:54
Videos (5)
Viewed
Other (4394)

TripAdvisor Photos: Professional photos exclusively commissioned by TripAdvisor

Viewed
All TripAdvisor Photos (244)
Viewed
Amenities (64)
Viewed
Beach (20)
Viewed
Deluxe Room (PRE-RENOVATION) (19)
Viewed
Junior Suite (PRE-RENOVATION) (23)
Viewed
Pool (30)
Viewed
Relaxin Pool (13)
Viewed
Dining (40)
Viewed
The Hotel (35)

Management photos: Courtesy of the property manager

Viewed
All Management Photos (38)
Viewed
Hotel & Grounds (5)
Viewed
Pool/Beach Area (3)
Viewed
Room/Suite (2)
Viewed
Family/Play Areas (1)
Viewed
Business Centre/Function Rooms (1)
Viewed
View from Room (1)
Viewed
Other (25)
11/06/2017 12/06/2017
Hotels you might also like...
Also consider these accommodations in or near Playa del Carmen
2.9 km away
The Reef Coco Beach
The Reef Coco Beach
#104 of 214 in Playa del Carmen
3,671 reviews
26.7 km away
Barcelo Maya Tropical
Barcelo Maya Tropical
#7 of 17 in Puerto Aventuras
4,311 reviews
24.3 km away
Dreams Puerto Aventuras Resort & Spa
Dreams Puerto Aventuras Resort &...
#10 of 17 in Puerto Aventuras
4,510 reviews
Show Prices
Show Prices
Show Prices
24.0 km away
Catalonia Riviera Maya
Catalonia Riviera Maya
#8 of 17 in Puerto Aventuras
8,368 reviews
42.1 km away
Grand Oasis Tulum
Grand Oasis Tulum
#18 of 23 in Akumal
1,884 reviews
26.5 km away
Barcelo Maya Caribe
Barcelo Maya Caribe
#12 of 17 in Puerto Aventuras
3,114 reviews
Show Prices
Show Prices
Show Prices

Amenities

Highlights
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Restaurant
  • Bar/Lounge
  • Free Parking
  • Beachfront
  • Spa
  • Breakfast included
  • Free Internet
About the property
  • Beachfront
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Restaurant
  • Bar/Lounge
  • Tennis Court
  • Spa
  • Hot Tub
Room types
  • Suites
  • Family Rooms
  • Accessible rooms
  • Non-Smoking Rooms
In your room
  • Air Conditioning
  • Refrigerator in room
  • Minibar
Internet
  • Public Wifi
  • Paid Wifi
  • Paid Internet
  • Free Internet
Services
  • Business Centre with Internet Access
  • Free Parking
  • Children Activities (Kid / Family Friendly)
  • Breakfast included
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Babysitting
Official Description (provided by the hotel)
The 5-star Occidental at Xcaret Destination in Riviera Maya is a perfect combination in a natural setting with preserved cultural landmarks and an all-inclusive resort with a unique array of rooms, services, and state-of-the-art facilities. Choosing among the many possible activities is the most complicated part of a stay at this resort in Playa del Carmen. Swimming with dolphins, attending a Mayan Indian ceremony, enjoying all types of water sports at the beach club or sailing down the beautiful rivers and canals that surround the hotel are just a few highlights. The Xcaret eco-archeological park offers one of the most unique and exciting park, especially for families, by guaranteeing over 40 cultural attractions and expositions on art and traditions in Mexico. However, as people normally say at the hotel: "Do it all...or simply do nothing." Choose from a list of diverse activities such as strolling through the lush gardens at the resort, enjoying the sun while lying on a hammock, or taking a refreshing swim in one of the resort's five pools or private beach. Anti-stress remedies at the resort are endless. Regardless of how you plan each day at the resort, the hotel's choice of culinary selections is designed to satisfy the demands of every kind of guest. With 10 bars, including the one at the club, and 11 restaurants, guests have the freedom to choose a snack, an informal meal, a gourmet feast or a candlelight dinner, among many other options. The key to this resort is balancing between modern facilities and the marvelous Mexican rainforest that is filled with stunning local wildlife. Entertainment, relaxation and nature coexist at the Occidental at Xcaret Destination. ... more   less 

Additional Information about Occidental at Xcaret Destination

Address: Carretera Federal Chetumal Puerto Juarez Km. 282 | Solidaridad, Playa del Carmen 77710, Mexico (Formerly Occidental Grand Xcaret All Inclusive Resort)
Region: Mexico > Yucatan Peninsula > Quintana Roo > Riviera Maya > Playa del Carmen
Price Range: €151 - €348 (Based on Average Rates for a Standard Room)
Hotel Class:4.5 star — Occidental at Xcaret Destination 4.5*
Number of rooms: 764
Reservation Options:
TripAdvisor is proud to partner with Hotels.com, BookIt.com, Orbitz, Expedia, Booking.com, Hotwire, TravelUp, Barcelo, HotelsforEveryone, Cancelon, Cheap Tickets, Evoline ltd, TripOnline SA, getaroom.com, Priceline, HotelQuickly and HRS so you can book your Occidental at Xcaret Destination reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Occidental Grand Xcaret Hotel
Occidental Grand Flamenco Xcaret
Grand Flamenco Xcaret
Xcaret Grand Occidental
Occidental Xcaret
Hotel Xcaret
Xcaret Playa Del Carmen
Grand Xcaret Occidental
Xcaret Hotel
Grand Occidental Xcaret
Hotel Style:
#40 Top resorts Hotel in Playa del Carmen
#45 Luxury Hotel in Playa del Carmen
#47 Spa Hotel in Playa del Carmen
#48 Family Hotel in Playa del Carmen
#53 On the Beach Hotel in Playa del Carmen
#77 Romantic Hotel in Playa del Carmen
Is This Your TripAdvisor Listing?
Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.
Claim Your Listing

Questions & Answers

Here's what travellers have asked, with answers from Occidental at Xcaret Destination staff and other travellers.
1,675 questions
Ask a question
Sault Ste. Marie, Canada
over a year ago

See all questions (1675)

Questions? Get answers from Occidental at Xcaret Destination staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“upgrade your package to include umlimited park access”
deanfarley, 25 May 2017 | Read review
“Pick the royal service, great acomadations, close to the ocean”
whatever920, 25 May 2017 | Read review
“We upgraded to deluxe so we close to the pools”
njjakes, 25 May 2017 | Read review
“We stayed in Bldg 21, it was great. Close to the pool.”
ShellyB834, 24 May 2017 | Read review
“We were in a very quiet area block 21. I would think the noisier areas would be by the reception/foyer area and by the restaurants.”
denisehI4788LZ, 24 May 2017 | Read review
5 of 5
Orbitz.com
US$203* /night
View Deal
Bookit.comUS$265
Hotwire.comUS$203
Booking.comUS$314
View all 16 deals
*Disclaimer
Prices are for 1 room, 2 adults
Change dates