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    Occidental at Xcaret Destination

    Carretera Federal Chetumal Puerto Juarez Km. 282 | Solidaridad, Playa del Carmen 77710, Mexico
    011 34 518 88 93 13
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    3/12/2017 4/12/2017
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    US$226
    US$191
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    US$193
    US$226
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    Overview
    • Excellent48%
    • Very good31%
    • Average12%
    • Poor5%
    • Terrible4%
    Travellers talk about
    “royal club” (1,509 reviews)
    “man made beach” (432 reviews)
    “fun club” (350 reviews)
    Wifi
    Free Parking
    Breakfast included
    Air Conditioning
    Beachfront
    Pool
    Non-Smoking Rooms
    Restaurant
    Suites
    Poolside Bar
    Fitness centre
    Concierge
    Spa
    Wheelchair Access
    Business Centre
    Dry Cleaning
    Tennis Court
    Kids Club
    Housekeeping
    Babysitting
    Private Balcony
    4.0 Star Hotel
    All hotel details
    Offers from Occidental at Xcaret Destination
    Special Offer: Black Friday 10% discount
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    Rooms
    3 Dec4 Dec
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    1 room, 2 adults, 0 children
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    Write a Review
    Reviews (13,301)
    There are newer reviews for Occidental at Xcaret Destination
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    11 - 15 of 10,936 reviews

    Reviewed 3 days ago

    Overall very good. There were a couple of works going on while we were there which is common just before high season. The beach unfortunately had quite a bit of seaweed in the bay area from a recent storm (no body to blame there just...More

    Review collected in partnership with Barcelo Hotels & Resorts
    Thank byrondavide
    Response from OccidentalatXcaret, Social Media & Customer Care Coordinator at Occidental at Xcaret DestinationResponded 2 days ago

    Dear byrondavide, Thank you so much for taking the time to leave us your feedback on your recent experience at Occidental at Xcaret Destination. Our goal is to serve all our guests with the highest level of service and satisfaction. We are always concerned about...More

    Reviewed 3 days ago

    We recently stayed for a week. The grounds are immaculate. The staff are very friendly and helpful. Our studio was clean and restocked every day. The bed was a little firm for my liking but you are in Another country were things are a little...More

    Review collected in partnership with this hotel
    1  Thank stephenrL6259UF
    Response from OccidentalatXcaret, Social Media & Customer Care Coordinator at Occidental at Xcaret DestinationResponded 2 days ago

    Dear stephenrL6259UF, We would like to thank you for choosing Occidental as your holiday destination during your visit to Riviera Maya. Our guests play a key role in helping us to improve our services and we truly appreciate the feedback. We are really glad to...More

    Reviewed 3 days ago

    I love everything in this resort. All we asked for was provided, we mostly ate at buffet in the main building and at the beach. Went once to Gril rest was great, Italian not so good, room is wonderful we staid in building 22, room...More

    Review collected in partnership with Barcelo Hotels & Resorts
    1  Thank zayka65
    Response from OccidentalatXcaret, Social Media & Customer Care Coordinator at Occidental at Xcaret DestinationResponded 2 days ago

    Dear zayka65, We would like to thank you for choosing Occidental as your holiday destination during your visit to Riviera Maya. Our guests play a key role in helping us to improve our services and we truly appreciate the feedback. We would like to thank...More

    Reviewed 3 days ago via mobile

    First the good: the resort itself is okay. The beds are comfortable and the pillows are plentiful and soft. Rooms get restocked for the most part every other day (often items like coffee, face clothes etc are missed) and are generally clean.The pools are fairly...More

    Thank sunflower_girl00
    Response from OccidentalatXcaret, Social Media & Customer Care Coordinator at Occidental at Xcaret DestinationResponded 2 days ago

    Dear sunflower_girl00, Please accept our apologies for the lack of service, I never like to read such comments nevertheless I appreciate your honest opinions and this will assist us to ensure we maintain focused on providing only the very best to our guests. All comments...More

    Reviewed 4 days ago

    This resort is very beautiful and located in a great location. The private beach is great and the entertainment is wonderful. However, the service and cleanliness of the rooms is absolutely terrible! Our room had a bug infestation, including in the bed, and when we...More

    Review collected in partnership with Barcelo Hotels & Resorts
    Thank Nancy G
    Response from OccidentalatXcaret, Social Media & Customer Care Coordinator at Occidental at Xcaret DestinationResponded 3 days ago

    Dear Nancy G, Please accept our apologies for the lack of service, I never like to read such comments nevertheless I appreciate your honest opinions and this will assist us to ensure we maintain focused on providing only the very best to our guests. All...More

    Royal Hideaway Playacar
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    Hotel Riu Palace Mexico
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    About
    Awards & Recognition
    Certificate of Excellence
    Amenities
    • Top amenities
    • Pool
    • Fitness Centre with Gym / Workout Room
    • Restaurant
    • Bar/Lounge
    • Free Parking
    • Beachfront
    • Spa
    • Breakfast included
    • Hotel Amenities
    • Business Centre with Internet Access
    • Free Parking
    • Children Activities (Kid / Family Friendly)
    • Breakfast included
    • Dry Cleaning
    • Meeting Rooms
    • Laundry Service
    • Concierge
    • Banquet Room
    • Multilingual Staff
    • Conference Facilities
    • Babysitting
    • Room amenities
    • Air Conditioning
    • Refrigerator in room
    • Minibar
    • Things to do
    • Pool
    • Fitness Centre with Gym / Workout Room
    • Restaurant
    • Bar/Lounge
    • Tennis Court
    • Spa
    • Hot Tub
    • Adult pool
    • Outdoor pool
    Details
    • Price range
    • US$162 - US$695 (Based on Average Rates for a Standard Room)
    • Hotel class
    • Hotel Style
    • #39 Top resorts Hotel in Playa del Carmen
    • #46 Luxury Hotel in Playa del Carmen
    • #48 Spa Hotel in Playa del Carmen
    • #48 Family Hotel in Playa del Carmen
    • #50 On the Beach Hotel in Playa del Carmen
    • #77 Romantic Hotel in Playa del Carmen
    • Room types
    • Suites ,
    • Non-Smoking Rooms ,
    • Family Rooms ,
    • Accessible rooms
    • Number of rooms
    • 764
    • Reservation Options
    • TripAdvisor is proud to partner with Barcelo, BookIt.com, Booking.com, Hotels.com, Expedia, HotelsforEveryone, Orbitz, Hotwire, Travelocity, TripOnline SA, Evoline ltd, getaroom.com, Cheap Tickets, Cancelon and HotelQuickly so you can book your Occidental at Xcaret Destination reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
    • Location
    • Mexico >
    • Yucatan Peninsula >
    • Quintana Roo >
    • Riviera Maya >
    • Playa del Carmen
    • Also Known As
    • Occidental Grand Xcaret Hotel ,
    • Occidental Grand Flamenco Xcaret ,
    • Grand Flamenco Xcaret ,
    • Xcaret Grand Occidental ,
    • Occidental Xcaret ,
    • Hotel Xcaret ,
    • Xcaret Playa Del Carmen ,
    • Grand Xcaret Occidental ,
    • Xcaret Hotel ,
    • Grand Occidental Xcaret
    Add Photo Photos
    Traveller (13037)
    Pool & Beach (2858)
    Room & Suite (1187)
    Dining (981)
    Hotel & Grounds (8323)
    Family and Play Areas (116)
    Bathroom (99)
    Business Centre & Event Rooms (17)
    Nearby
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    3.15 km away
     
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    3.99 km away
     
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    5,695 reviews
    3.59 km away
     
    Sandos Playacar Beach Resort
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    3.02 km away
     
    Nearby Restaurants
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    Nearby Attractions
    Xplor Park
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    Ask a question
    Questions & Answers
    Laura M
    24 November 2017|
    Answer
    Response from OccidentalatXcaret | Property representative |
    Dear Laura, there are no renovations, it is a maintenance program in order to offer you the best service and it will be finished at the end of this month.
    0
    Votes
    Google Translation
    rippowam22
    24 November 2017|
    AnswerShow all 2 answers
    Response from OccidentalatXcaret | Property representative |
    we will be pleased to assist you, please check your messages.
    0
    Votes
    Google Translation
    DaphneG120
    24 November 2017|
    Answer
    Response from OccidentalatXcaret | Property representative |
    Dear Daphne, Please send us an email with your booking number.
    0
    Votes
    Google Translation
    Room Tips
    "Buliding 21 has monkeys visit you on the 2nd and 3rd floors."
    Read review
    "Lobby rooms were very central."
    Read review
    "If you want any kind of service, upgrade to Royal."
    Read review
    "get away from lobby (too noisy), very slippery when it rains"
    Read review
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