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Occidental at Xcaret Destination

Carretera Federal Chetumal Puerto Juarez Km. 282 Solidaridad, Playa del Carmen 77710 Mexico
COVID-19 update: See the added health and safety measures this property is taking.Read more
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Travel safe during COVID-19
What you can expect during your stay
  • All linens sanitized in high-temperature wash
  • Face masks required for guests in public areas
  • Face masks required for staff in public areas
  • Floors marked for social distancing
  • Hand sanitizer available to guests & staff
  • Paid stay-at-home policy for staff with symptoms
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Updated 24/06/20 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
A note from Occidental at Xcaret Destination
Updated 24/06/20 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.


#81 of 289 hotels in Playa del Carmen
The 5-star Occidental at Xcaret Destination in Riviera Maya is a perfect combination in a natural setting with preserved cultural landmarks and an all-inclusive resort with a unique array of rooms, services, and state-of-the-art facilities. Choosing among the many possible activities is the most complicated part of a stay at this resort in Playa del Carmen. Swimming with dolphins, attending a Mayan Indian ceremony, enjoying all types of water sports at the beach club or sailing down the beautiful rivers and canals that surround the hotel are just a few highlights. The Xcaret eco-archeological park offers one of the most unique and exciting park, especially for families, by guaranteeing over 40 cultural attractions and expositions on art and traditions in Mexico. However, as people normally say at the hotel: "Do it all...or simply do nothing." Choose from a list of diverse activities such as strolling through the lush gardens at the resort, enjoying the sun while lying on a hammock, or taking a refreshing swim in one of the resort's five pools or private beach. Anti-stress remedies at the resort are endless. Regardless of how you plan each day at the resort, the hotel's choice of culinary selections is designed to satisfy the demands of every kind of guest. With 10 bars, including the one at the club, and 11 restaurants, guests have the freedom to choose a snack, an informal meal, a gourmet feast or a candlelight dinner, among many other options. The key to this resort is balancing between modern facilities and the marvelous Mexican rainforest that is filled with stunning local wildlife. Entertainment, relaxation and nature coexist at the Occidental at Xcaret Destination.
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Full view
Property amenities
Free parking
Fitness Centre with Gym / Workout Room
Free breakfast
Mini golf
Paid wifi
Hot bath
Pool / beach towels
Adult pool
Outdoor pool
Fitness / spa changing rooms
Fitness classes
Bar / lounge
Breakfast available
Breakfast buffet
Kid-friendly buffet
Special diet menus
Swimup bar
Poolside bar
Tennis court
Entertainment staff
Evening entertainment
Table tennis
Nightclub / DJ
Indoor play area for children
Children Activities (Kid / Family Friendly)
Kids club
Kids' outdoor play equipment
Car hire
Taxi service
Conference facilities
Banquet room
Meeting rooms
Couples massage
Facial treatments
Foot massage
Full body massage
Head massage
Steam room
24-hour security
Baggage storage
Currency exchange
Gift shop
Sun loungers / beach chairs
Sun umbrellas
24-hour front desk
Dry cleaning
Laundry service
Ironing service
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Room features
Air conditioning
Private beach
Private balcony
VIP room facilities
Flatscreen TV
Laptop safe
Wake-up service / alarm clock
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Room types
Ocean view
Non-smoking rooms
Family rooms
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Good to know
Park View
Languages Spoken
English, French, Spanish
Hotel links
Special Offer:Additional 5% off
20,054Reviews3,521Q+A100Room tips
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Popular mentions
785lynn wrote a review Yesterday
Chesapeake, Virginia1 contribution
Our family has been coming here for over 10 years and we absolutely love it! When you love your home resort, it's many amazing staffers, and know and trust their standard of service, it makes it hard to leave and try other locations!
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Review collected in partnership with this hotel
Date of stay: April 2021
Sleep Quality
WeLike2Wander wrote a review Jan 2021
Worden, Illinois20 contributions24 helpful votes
Hotel's Favourite
I failed to get our review in when we got back.. holidays kept us busy.. Things were 'different' but of course we expected that. The staff were even more attentive than usual, which is a hard thing to do, we always feel pampered there. from the moment we arrived, and got to the FC to check in Eva, Jose and MaryCarmen were right there to fill us in on what was going on and make us feel welcome as they always do. Javier, Sebastian, Carlos and Hugo.. I know there were others, but these gents were so outstanding as barmen that I'll never forget them. Maury took care of us at the Buffet almost every time we were there, breakfast every morning and lunch most days. She is fantastic, and a big part of the reason we would go back there instead of someplace else.. When it wasn't Maury it was William, he's a fun and funny guy, you need to make sure to sit in his area now and then, he'll take good care of you. The room was kept wonderfully clean, the staff were never without masks, and many of them took the extra precaution of face shields as well. I could only wish the guests were as mindful. Most folks kept to the social distancing rules, thankfully. Some, as everywhere, did not seem to care. We did not leave the resort, there was enough going on, enough fun, that we did not feel the need. We'll be headed back in a couple of months, and certainly will be out and about.. hopefully vaccinated! The food was, if anything, better than usual, although as a Midwesterner I still avoid the steaks in the steak-house.. far too thin and always overcooked for me. Mostly we made reservations for dinner, they took great care to keep the tables well spaced apart, tables were cleaned and disinfected between patrons. Service was wonderful in all the restaurants. I know I'm missing things, but that trip was about good food, good drinks and relaxing. Eva and Javier in the FC, Hugo at the beach bar and Maury at the buffet -- they made sure we had those things we came for.. and made the trip outstanding.
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Date of stay: November 2020
Sleep Quality
3 Helpful votes
Response from OXD S Social Media, Other at Occidental at Xcaret Destination
Responded 27 Jan 2021
We would like to express our most sincere gratefulness for choosing us year after year, and for your kind words. We are very proud of our staff since they always give their extra to make a memorable stay for you! Please know that our main goal is always to give you the best treatment and fulfill your expectations and your words are proof that we are doing well. We are glad to read that you enjoyed the amazing service and the delicious food in our restaurants! Our main goal is to offer you the best service in all our restaurants, bars, pools, beach, reception, and all the areas! We would love to welcome you one more time for another superb vacation!
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Todd O wrote a review Yesterday
Chesapeake, Virginia3 contributions2 helpful votes
My family and I have been visiting Occidental at Xcaret for over a decade. We have been members for almost as long. This last trip was interesting and the second one I have take there with the fam since COVID-19 pandemic started. They have been hit with similar sanctions that the U.S. has and, in my opinion, exceeded expectations while working at 30-60 percent capacity. The staff is always clean and wears masks at all times. The surfaces are regularly sanitized, and they have created a safe, but still fun, atmosphere. What I really want to impress on the readers of this is the excellent service provided by the staff at the First Club. First Club is a higher tier for service and they do not disappoint. Whether it is Javier slinging tasty adult beverages in the club by the pool, or Miguel making a mean margarita by the First Club Beach Bar they have been able to maintain. Additionally, Sebastion makes a Cafe con Leche and Hugo keeps everyone smiling. Even the hosts are great with a special shout out for Jose (the Sheriff) who was able to get my sons COVID test corrected. (The medical company messed up the last name). In addition to the First Club, I would like to give a shout out to the servers in the main buffet and beach buffet. Luis Pina, Guadalupe, and Yuliana took very good care of us each night, and the food was prepared differently. The make your own pasta is awesome and dont sleep on hamburger night. If you have pick children, they always have a pizza and taco bar upstairs.
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Date of stay: April 2021
Room Tip: Building 16 is located centrally to the First Club
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Colby Wheeler wrote a review Yesterday
Atlantic, Iowa7 contributions
This is our 5th trip to this lovely place in 3 years, and we are still taken back by gods wonderful it is. The staff here are beyond incredible and amazing. Attentive, kind, caring, helpful to say the least. So many things to do and not enough time. We are already planning our return in coming months. Many special thanks to Jack foakes, Hugo allaro, Leo Chi, Adry Delgado, Yessica Franco, Ramon Diaz and so many more.
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Date of stay: April 2021Trip type: Travelled as a couple
fcastillo9053 wrote a review Yesterday
1 contribution
Would continue travel through Occidental at Xcaret. Much fun than expected and with many activities, and great services. Food it’s amazing and drinks. The music it’s a great activity every night, as events that’s keeps awake till 1AM. Emotional that I’ll travel again and again.
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Review collected in partnership with Barcelo Hotels & Resorts
Date of stay: April 2021
Sleep Quality
US$157 - US$366 (Based on Average Rates for a Standard Room)
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Occidental Grand Xcaret All Inclusive Resort
MexicoYucatan PeninsulaQuintana RooRiviera MayaPlaya del Carmen
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Frequently Asked Questions about Occidental at Xcaret Destination
Which popular attractions are close to Occidental at Xcaret Destination?
Nearby attractions include Xcaret (0.6 km), Quinta Avenida (6.5 km), and Cenote Chaak Tun (7.7 km).
What are some of the property amenities at Occidental at Xcaret Destination?
Some of the more popular amenities offered include a swimup bar, free breakfast, and a pool.
Which room amenities are available at Occidental at Xcaret Destination?
Top room amenities include a minibar, air conditioning, and a flat screen TV.
What food & drink options are available at Occidental at Xcaret Destination?
Guests can enjoy a swimup bar, free breakfast, and an on-site restaurant during their stay.
Is parking available at Occidental at Xcaret Destination?
Yes, free parking is available to guests.
What are some restaurants close to Occidental at Xcaret Destination?
Conveniently located restaurants include Nørdic, Ferron's Jerk Chicken, and Rockas Jamaican Kitchen.
Are there opportunities to exercise at Occidental at Xcaret Destination?
Yes, guests have access to a pool, a fitness centre, and a sauna during their stay.
Are any cleaning services offered at Occidental at Xcaret Destination?
Yes, dry cleaning and laundry service are offered to guests.
Does Occidental at Xcaret Destination offer any business services?
Yes, it conveniently offers meeting rooms, a banquet room, and conference facilities.
Which languages are spoken by the staff at Occidental at Xcaret Destination?
The staff speaks multiple languages, including English, Spanish, and French.
Are there any historical sites close to Occidental at Xcaret Destination?
Many travellers enjoy visiting Zona Arqueológica Playa del Carmen (5.4 km).