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    Occidental at Xcaret Destination

    15,166 reviews
    #91 of 220 Hotels in Playa del Carmen
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    Carretera Federal Chetumal Puerto Juarez Km. 282 | Solidaridad, Playa del Carmen 77710, Mexico
    011 34 518 88 96 01
    Hotel website
    Lowest prices for your stay
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    1 room, 2 adults, 0 children12
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    US$210
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    Barcelo.comUS$188
    Expedia.comUS$208
    Booking.comUS$203
    PricelineUS$260
    HotelsClickUS$208
    Hotels.comUS$208
    View all 12 deals
    Prices are provided by our partners, and reflect average nightly room rates, including taxes and fees that are fixed, known to our partners, and due at time of booking. Other miscellaneous taxes and hotel fees which are not fixed or due at time of booking may be payable at the property at time of stay. Please see our partners for more details.
    Bookit.com
    US$210
    Barcelo.com
    US$188
    Expedia.com
    US$208
    Booking.com
    US$203
    Priceline
    US$260
    HotelsClick
    US$208
    Hotels.com
    US$208
    Hotwire.com
    US$208
    Travelocity
    US$208
    galahotels.com
    US$173
    TripAdvisor
    US$188
    Elvoline
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    All photos (14,956) 14,956
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    Certificate of Excellence
    Traveller (14516)
    Pool & Beach (3022)
    Room & Suite (1310)
    Overview
    4.0 15,162 reviews
    • Excellent47%
    • Very good31%
    • Average12%
    • Poor6%
    • Terrible4%
    Travellers talk about
    Hotel website
    Carretera Federal Chetumal Puerto Juarez Km. 282 Solidaridad, Playa del Carmen 77710 Mexico See on map
    Name/address in local language
    AMENITIES
    Wifi
    Free Parking
    Breakfast included
    Air Conditioning
    Beachfront
    Pool
    Non-Smoking Rooms
    4 Star accommodation
    All hotel details
    Additional information
    Visit Hotel Website
    Offers from Occidental at Xcaret Destination
    Special Offer: 35% off
    Hotel deals
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    Rooms
    27 Aug28 Aug
    |
    1 room, 2 adults, 0 children
    Standard Room
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    Reviews (15,166)
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    5,503
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    Show reviews that mention
    All reviewsroyal clubman made beachfun clubpacos tacosel pescadorsonora grillle buffetfirst clubtime shareseafood restaurantunderground riverbeach buffetswim up barfun poolmain buffeteco parkbeach area
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    1 - 5 of 12,323 reviews
    Reviewed today via mobile
    Summer 2018

    Check in is deplorable. Took 1/15 mins to check in and after a long flight wasn't amused and then we were given instructions in borken English about where to meet the trolly to get to our rooms. Standing about in the dark late at night...More

    Thank mary d
    Hotel's Favourite
    Reviewed 4 July 2018 via mobile
    Excellent

    We thoroughly enjoyed our 9 days stay in this resort. The (studio) room was very comfortable with a great air conditioning and fantastic bed. The resort is beautiful. The pool is massive and suitable for swimming and the beach is great too, excellent snorkelling! The...More

    10  Thank Aldert V
    Response from OccidentalatXcaret, Social Media & Customer Care Coordinator at Occidental at Xcaret DestinationResponded 5 July 2018

    We would like to thank you for choosing Occidental as your holiday destination during your visit to Riviera Maya. Our guests play a key role in helping us to improve our services and we truly appreciate the feedback. We would like to thank you for...More

    Reviewed today via mobile
    Disappointed

    This year my family and kids decided to do Xcaret because we heard so many greats things about the park. We decided to stay at the Occidental because its right next door to the park. Having a 6 yr old and a 1 yr old...More

    Thank Jaymendoza
    Reviewed today via mobile
    Overall a lovely stay

    Over all our stay was very pleasant. Nice bottle of red in room for our Anniversary, hubby drank it as I don’t drink red but a nice thought all the same. Disappointed with our room ,reception told us we had been upgraded to deluxe but...More

    Thank Shirley B
    Response from OccidentalatXcaret, Customer Care Coordinator at Occidental at Xcaret DestinationResponded today

    Thank you for taking the time to share your Occidental at Xcaret Destination experience. We have taken all your feedback on board and this will be used constructively to perfect our future guests’ experience. We appreciated your sincere and constructive comments. Please know that one...More

    Reviewed yesterday
    5 star for beach and pool / 1 star for room noise = 3 stars!

    Love and hate for this one. All in all a great little vacation but I wouldn't go back.Things we loved:- Beach. The little inlet beach is perfect for families as you can sit and easily watch your kids play in the ocean and snorkel to...More

    Review collected in partnership with Barcelo Hotels & Resorts
    Thank woldage
    Response from OccidentalatXcaret, Customer Care Coordinator at Occidental at Xcaret DestinationResponded today

    Thank you for taking the time to share your Occidental at Xcaret Destination experience. We have taken all your feedback on board and this will be used constructively to perfect our future guests’ experience. We appreciated your sincere and constructive comments. Please know that one...More

    View more reviews
    123456…2465
    About
    Awards & Recognition
    Certificate of Excellence
    Amenities
    Top amenities
    Pool
    Fitness Centre with Gym / Workout Room
    Restaurant
    Bar/Lounge
    Free Parking
    Beachfront
    Spa
    Breakfast included
    Hotel Amenities
    Business Centre with Internet Access
    Free Parking
    Children Activities (Kid / Family Friendly)
    Wheelchair Access
    Breakfast included
    Dry Cleaning
    Meeting Rooms
    Laundry Service
    Concierge
    Banquet Room
    Multilingual Staff
    Conference Facilities
    Babysitting
    Breakfast Available
    Room amenities
    Air Conditioning
    Refrigerator in room
    Minibar
    Things to do
    Pool
    Fitness Centre with Gym / Workout Room
    Restaurant
    Bar/Lounge
    Tennis Court
    Spa
    Hot Tub
    Adult pool
    Outdoor pool
    Details
    Price range
    US$150 - US$396 (Based on Average Rates for a Standard Room)
    Hotel class
    Hotel Style
    #34 Family Hotel in Playa del Carmen
    #41 Top resorts Hotel in Playa del Carmen
    #53 Luxury Hotel in Playa del Carmen
    #53 Spa Hotel in Playa del Carmen
    #63 On the Beach Hotel in Playa del Carmen
    #77 Romantic Hotel in Playa del Carmen
    Room types
    Suites, Non-Smoking Rooms, Family Rooms, Accessible rooms
    Details
    Price range
    US$150 - US$396 (Based on Average Rates for a Standard Room)
    Hotel class
    Hotel Style
    #34 Family Hotel in Playa del Carmen
    #41 Top resorts Hotel in Playa del Carmen
    #53 Luxury Hotel in Playa del Carmen
    #53 Spa Hotel in Playa del Carmen
    #63 On the Beach Hotel in Playa del Carmen
    #77 Romantic Hotel in Playa del Carmen
    Room types
    Suites, Non-Smoking Rooms, Family Rooms, Accessible rooms
    Show More
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    Photos
       All photos (0)0
      Full view
      Traveller (14,516)
      Pool & Beach (3,022)
      Room & Suite (1,310)
      Dining (999)
      Family and Play Areas (134)
      Amenities (58)
      Business Centre & Event Rooms (17)
      See all
      Questions & Answers
      Ask a question
      See all 2,657 questions
      J H
      17 August 2018|
      AnswerShow all 2 answers
      Response from Rhonda C | Reviewed this property |
      Not dangerous, stupid predictive, that should say it’s a very done thing !!!!!!
      0
      Votes
      cherylholborough151
      14 August 2018|
      Answer
      Response from smileysunbob | Reviewed this property |
      From memory I think an unlimited pass bought from the hotel was about 200 US dollars for an adult and half that for a child , but you can also get passes for less days which are cheaper.
      1
      Vote
      123456…886
      Room Tips
      "building 21 is right next to the best part of the main pool. there is also a lift in this building."
      Read review
      "Book on Occidental's website to get a room in a good location."
      Read review
      "We stayed in building 20 and did not have any issues."
      Read review
      "Stayed in block 21 so was about central"
      Read review
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