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4/2/2018 5/2/2018
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    Occidental at Xcaret Destination

    Carretera Federal Chetumal Puerto Juarez Km. 282 | Solidaridad, Playa del Carmen 77710, Mexico
    011 34 518 88 93 13
    Hotel website
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    4/2/2018 5/2/2018
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     124 people are viewing this hotel
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    Traveller (13309)
    Pool & Beach (2877)
    Room & Suite (1163)
    • Excellent48%
    • Very good31%
    • Average12%
    • Poor5%
    • Terrible4%
    Travellers talk about
    “royal club” (1,518 reviews)
    “man made beach” (441 reviews)
    “fun club” (353 reviews)
    Free Parking
    Breakfast included
    Air Conditioning
    Non-Smoking Rooms
    Poolside Bar
    Fitness centre
    Wheelchair Access
    Business Centre
    Dry Cleaning
    Tennis Court
    Kids Club
    Private Balcony
    4.0 Star Hotel
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    4 Feb5 Feb
    1 room, 2 adults, 0 children
    Standard Room

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    Standard Room

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    Write a ReviewReviews (13,685)
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    1 - 5 of 11,210 reviews

    Reviewed yesterday

    We had a great time,the resort was amazing so much to do and see. The food ,drinks was wonderful. The rooms were beautiful king size bed I request and received ,full stock refrigerate everyday .We will be returning in the future great great time!!!!!!!!!!!!!!

    Review collected in partnership with Barcelo Hotels & Resorts
    Thank shirleyannw2018
    Hotel's Favourite
    Reviewed 1 week ago via mobile

    We have been members for over 10 years and have visited many Occidental properties. The service and hospitality at this one is awesome. First club concierge...Marycarmen, Eva and José are terrific and welcome us back each year as family. The grounds are impeccable and we...More

    6  Thank John A
    Response from OccidentalatXcaret, Social Media & Customer Care Coordinator at Occidental at Xcaret DestinationResponded 1 week ago

    Dear John A, Thank you so much for taking the time to leave us your feedback on your recent experience at Occidental at Xcaret Destination. Our goal is to serve all our guests with the highest level of service and satisfaction. We are always concerned...More

    Reviewed yesterday

    This was a trip that did not have any drama, miscues, or missing pieces. From the bus ride into Playa del Carmen (best and most economical way to go) to the short cab to the hotel and check-in, everything was smooth and enjoyable. This was...More

    Review collected in partnership with Barcelo Hotels & Resorts
    Thank Gilbert A
    Reviewed yesterday

    We travel to Cancun every year and try different hotels and areas by saving every month so we can do this. Very disappointed in this resort for the lack of customer service and the lack of concern that you are having a good time. First...More

    2  Thank Krista W
    Reviewed 2 days ago via mobile

    Let me begin with the two nice things I have to say about this place. The property is nicely manicured and visually appealing in every way. The pools, trails, buildings, and beach area are a small piece of Caribbean paradise. There were two employees that...More

    5  Thank Cdwied
    Response from OccidentalatXcaret, Social Media & Customer Care Coordinator at Occidental at Xcaret DestinationResponded yesterday

    Dear Cdwied, We would like to thank you for choosing Occidental as your holiday destination during your visit to Riviera Maya. Our guests play a key role in helping us to improve our services and we truly appreciate the feedback. We appreciated your sincere and...More

    Awards & Recognition
    Certificate of Excellence
    • Top amenities
    • Pool
    • Fitness Centre with Gym / Workout Room
    • Restaurant
    • Bar/Lounge
    • Free Parking
    • Beachfront
    • Spa
    • Breakfast included
    • Hotel Amenities
    • Business Centre with Internet Access
    • Free Parking
    • Children Activities (Kid / Family Friendly)
    • Breakfast included
    • Dry Cleaning
    • Meeting Rooms
    • Laundry Service
    • Concierge
    • Banquet Room
    • Multilingual Staff
    • Conference Facilities
    • Babysitting
    • Room amenities
    • Air Conditioning
    • Refrigerator in room
    • Minibar
    • Things to do
    • Pool
    • Fitness Centre with Gym / Workout Room
    • Restaurant
    • Bar/Lounge
    • Tennis Court
    • Spa
    • Hot Tub
    • Adult pool
    • Outdoor pool
    • Price range
    • US$170 - US$432 (Based on Average Rates for a Standard Room)
    • Hotel class
    • Hotel Style
    • #34 Family Hotel in Playa del Carmen
    • #42 Top resorts Hotel in Playa del Carmen
    • #48 Luxury Hotel in Playa del Carmen
    • #51 Spa Hotel in Playa del Carmen
    • #55 On the Beach Hotel in Playa del Carmen
    • #77 Romantic Hotel in Playa del Carmen
    • Room types
    • Suites ,
    • Non-Smoking Rooms ,
    • Family Rooms ,
    • Accessible rooms
    • Number of rooms
    • 764
    • Reservation Options
    • TripAdvisor is proud to partner with Barcelo, Expedia, BookIt.com, Priceline, Hotels.com, Evoline ltd, Cancelon, HotelsforEveryone, Travelocity, getaroom.com, TripOnline SA and HotelQuickly so you can book your Occidental at Xcaret Destination reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
    • Location
    • Mexico >
    • Yucatan Peninsula >
    • Quintana Roo >
    • Riviera Maya >
    • Playa del Carmen
    • Also Known As
    • Occidental Grand Xcaret Hotel ,
    • Occidental Grand Flamenco Xcaret ,
    • Grand Flamenco Xcaret ,
    • Xcaret Grand Occidental ,
    • Occidental Xcaret ,
    • Hotel Xcaret ,
    • Xcaret Playa Del Carmen ,
    • Grand Xcaret Occidental ,
    • Xcaret Hotel ,
    • Grand Occidental Xcaret
    Add Photo Photos
    Traveller (13309)
    Pool & Beach (2877)
    Room & Suite (1163)
    Dining (954)
    Hotel & Grounds (8502)
    Family and Play Areas (118)
    Bathroom (99)
    Business Centre & Event Rooms (17)
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    Nearby Attractions
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    Ask a question
    Questions & Answers
    20 January 2018|
    Response from Judy U | Reviewed this property |
    We are First Club members it gives you discount of maybe 10% when booking any excursion packages... the place is pretty to view, monkeys , birds, the entertainment near lobby had been awesome. Weather has not been great but... More
    Room Tips
    "request the Villa buildings and always tip"
    Read review
    "Building 22 is in a good location, between entertainment area and beach."
    Read review
    "Not worth upgrading to Junior Suite or 'Concierge service.'"
    Read review
    "Ask for a upper floor, jungle facing to watch spider monkeys from your balcony"
    Read review
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