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Occidental at Xcaret Destination

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Location
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Service
Value
Certificate of Excellence
The 5-star Occidental at Xcaret Destination in Riviera Maya is a perfect combination in a natural setting with preserved cultural landmarks and an all-inclusive resort with a unique array of rooms, services, and state-of-the-art facilities. Choosing among the many possible activities is the most complicated part of a stay at this resort in Playa del Carmen. Swimming with dolphins, attending a Mayan Indian ceremony, enjoying all types of water sports at the beach club or sailing down the beautiful rivers and canals that surround the hotel are just a few highlights. The Xcaret eco-archeological park offers one of the most unique and exciting park, especially for families, by guaranteeing over 40 cultural attractions and expositions on art and traditions in Mexico. However, as people normally say at the hotel: "Do it all...or simply do nothing." Choose from a list of diverse activities such as strolling through the lush gardens at the resort, enjoying the sun while lying on a hammock, or taking a refreshing swim in one of the resort's five pools or private beach. Anti-stress remedies at the resort are endless. Regardless of how you plan each day at the resort, the hotel's choice of culinary selections is designed to satisfy the demands of every kind of guest. With 10 bars, including the one at the club, and 11 restaurants, guests have the freedom to choose a snack, an informal meal, a gourmet feast or a candlelight dinner, among many other options. The key to this resort is balancing between modern facilities and the marvelous Mexican rainforest that is filled with stunning local wildlife. Entertainment, relaxation and nature coexist at the Occidental at Xcaret Destination.
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Property amenities
Pool
Fitness Centre with Gym / Workout Room
Restaurant
Bar/Lounge
Paid Wifi
Paid Internet
Free Parking
Tennis Court
Children Activities (Kid / Family Friendly)
Wheelchair Access
Spa
Breakfast included
Hot Tub
Public Wifi
Dry Cleaning
Meeting Rooms
Laundry Service
Concierge
Banquet Room
Multilingual Staff
Conference Facilities
Babysitting
Adult pool
Outdoor pool
Breakfast Available
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Room features
Suites
Non-Smoking Rooms
Air Conditioning
Family Rooms
Accessible rooms
Minibar
Good to know
HOTEL STYLE
Park View
Family Resort
HOTEL CLASS
Hotel links
Visit hotel website
Special Offer:32% off
Hotel deals
Location
Full view
Getting there
Cozumel Airport20 km
Cancun Airport56 km
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Nearby attractions
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Reviews (15,959)
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12,813 results
Traveller rating
5,798
4,073
1,629
756
557
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LanguageEnglish
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5,798
4,073
1,629
756
557
Show reviews that mention
All reviews royal club man made beach pacos tacos fun club el pescador sonora grill le buffet first club time share seafood restaurant beach buffet underground river fun pool eco park main buffet swim up bar beach area
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1 - 5 of 12,813 reviews
Reviewed yesterday

My second time at this resort. It has a secluded, tucked-away-in-the-jungle atmosphere. We had monkeys visiting our balcony and coati wandering around the beach chairs. Much quieter than other resorts I've seen in the area. The resort does not have a long beach, so if...More

Date of stay: December 2018
Thank Little_Potato
Response from OccidentalatXcaret, Customer Care Coordinator at Occidental at Xcaret DestinationResponded today

Thank you so much for taking the time to leave us your feedback on your recent experience at Occidental at Xcaret Destination. Our goal is to serve all our guests with the highest level of service and satisfaction. We are always concerned about guests’ wellbeing...More

Hotel's Favourite
Reviewed 3 weeks ago via mobile

The breakfast is very good, great selection, fresh food, they even have green juice! Lunch is also very good, dinner not so much, you may make a reservation for one of the three restaurants but it’s a hassle to make the reservation. You can only...More

Date of stay: November 2018
4  Thank HoustonG4L
Response from OccidentalatXcaret, Customer Care Coordinator at Occidental at Xcaret DestinationResponded 3 weeks ago

We would like to thank you for choosing Occidental as your holiday destination during your visit to Riviera Maya. Our guests play a key role in helping us to improve our services and we truly appreciate the feedback. We truly appreciate your sincere and constructive...More

Reviewed yesterday

Not only was the property beautiful and well maintained ...it was bigger than I thought it was going to be , so lots to do and see. The whole property was surrounded by jungle and wild animals , and next door was the excaret park...More

Review collected in partnership with this hotel
Date of stay: December 2018
Thank Diane B
Response from OccidentalatXcaret, Customer Care Coordinator at Occidental at Xcaret DestinationResponded today

We are delighted to read, that we were up to par to your standards. We thank you for your feedback, which shall serve as a further source of inspiration for us to achieve higher standards of hospitality excellence. Our staff attaches a great importance to...More

Reviewed yesterday

They need a family section so the adults can stay in a room with out cry kids we go on vacation to relax not to be kept all night from crying kids an adult section only would be wonderful you would think if you book...More

Review collected in partnership with Barcelo Hotels & Resorts
Date of stay: November 2018
Thank Global728426
Response from OccidentalatXcaret, Customer Care Coordinator at Occidental at Xcaret DestinationResponded today

Thank you for taking the time to share your Occidental at Xcaret Destination experience. We have taken all your feedback on board and this will be used constructively to perfect our future guests’ experience. Our goal is to serve all our guests with the highest...More

Reviewed 2 days ago via mobile

my favourite massage provider has always been natureland. always give best service. love them every where. today i drop by at chijmes and had a blast while relaxing for deep tissue massage. my all time favourite. now i feel a lot better. the whole month...More

Date of stay: December 2018
Thank 鏹 俊
Response from OccidentalatXcaret, Customer Care Coordinator at Occidental at Xcaret DestinationResponded today

Thank you so much for taking the time to leave us your feedback on your recent experience at Occidental at Xcaret Destination. Our goal is to serve all our guests with the highest level of service and satisfaction. We are always concerned about guests’ wellbeing...More

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Questions & Answers
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resiontario
16 December 2018|
Answer
Response from 49HappilyBlessed | Reviewed this property |
Not sure but they I did see Corona...
0
Votes
welshemz
15 December 2018|
AnswerShow all 4 answers
Response from Ellen B | Reviewed this property |
Yes, and Yes! The concierges in the Royal Club are great! (All the concierges are great.)
1
Vote
nana95641
14 December 2018|
AnswerShow all 2 answers
Response from 49HappilyBlessed | Reviewed this property |
The main desk is where you are dropped at the front of the Resort..
0
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Room Tips
"Room was well maintained and the cleaning staff did a great job and also enjoyed the turn down service "
DianeB488
yesterday
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"We were in Bldg. 22. It was far from most restaurants."
poet4u
2 days ago
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"The way the resort is layed out there isn't a bad room. There are carts for transportation to get..."
HappyTrails777
4 days ago
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"Ask for a room away from the pool if you like to rest on your vacation. Activities are held at the pools. ..."
49HappilyBlessed
5 days ago
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PRICE RANGE
US$159 - US$426 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
occidental grand xcaret hoteloccidental grand flamenco xcaretgrand flamenco xcaretxcaret grand occidentaloccidental xcarethotel xcaretxcaret playa del carmengrand xcaret occidentalxcaret hotelgrand occidental xcaret
FORMERLY KNOWN AS
Occidental Grand Xcaret All Inclusive Resort
LOCATION
MexicoYucatan PeninsulaQuintana RooRiviera MayaPlaya del Carmen
NUMBER OF ROOMS
764
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