We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.
Want the lowest hotel prices? You're in the right place. We check 200+ sites for you.

Occidental at Xcaret Destination

Show Prices
Certificate of Excellence
Enter dates for lowest prices
powered by PriceFinder
Check In Check Out
1 room 2 adults 0 children
We check 200+ sites to find the latest and lowest prices.
Professional photos
Occidental at  Xcaret Destination
Occidental at  Xcaret Destination
Panoramas (2)
View Map
{"widget":{"name":"ibex_photo_carousel","template":"ibex_photo_carousel__widget","dust":{"nav_controls":"ibex_photo_carousel__nav_controls"},"divClasses":"prw_rup prw_ibex_photo_carousel","moduleList":["handlers"],"js":{"handlers":"(ta.prwidgets.getjs(this,'handlers'))"}},"scriptFlags":null,"containerClass":null}
Add Photo Write a Review

11,244 Reviews from our TripAdvisor Community

Traveller rating
Traveller type
Time of year
Language
  • More
Showing 9,455: English reviews
Start your review of Occidental at Xcaret Destination
 Click to rate
Comber, Canada
Reviewed yesterday NEW

We enjoyed our week at the Occidental very much! It is a beautiful property and we loved having the monkeys around swinging from the trees. We see everyone working so hard keeping the grounds clean and kept up and all with a smile and a greeting. The food was great! We really have nothing bad to say about the buffet...

 Report
Helpful?
1Thank 55debM2015
Brantford, Canada
Reviewed yesterday NEW

We have been to a few of the resorts in this area and found this hotel to be beautifully laid out with great walking paths through out. Food is exactly what a 4.5 star should have. Best thing about the ala cartes is that you do not have to make reservations, just go to the restaurant. I was disappointed that...

 Report
Helpful?
2Thank ParadiseGuys
South Saint Paul, Minnesota
Reviewed yesterday NEW

Good resort. Good assortment of dining choices. You need to request top shelf liquor if you want a good mixed drink. Was disappointed in the extremely small beach. Would like to have a cheaper option (shorter stay) at Xcaret for those with physical limitations.

Review collected in partnership with this hotel
 Report
Helpful?
Thank sevenkitsmom
Houston
Reviewed yesterday NEW

I was disappointed of the room, taking a shower was very uncomfortable the water could not be regulated to desired temperature it would switch from hot to cold. The location is very nice but limited beach access.

Review collected in partnership with this hotel
 Report
Helpful?
Thank leobardot2017
Egg Harbor Township, New Jersey
Reviewed yesterday NEW

Where to begin? The week flew by, I could have easily stayed another week or forever. Check-in was effortless at 4pm using our pre-booked transfers from USA transfers. 40 minutes from airport to hotel. The resort is huge and beautiful. The lushness of the jungle with monkey's who swing over head and will eat from your hand, fishes and turtles...

 Report
Helpful?
4Thank SuzeeQL
Campbell River, Canada
Reviewed yesterday NEW

This is a beautiful resort. The grounds are huge. There are a lot of pools so we never felt like it was crowded. The food was good with lots of variety and they changed the selection at the buffet frequently so there was always something new to try. The seafood a la carte is a must try. Pacos Tacos was...

 Report
Helpful?
2Thank riverite2013
Seattle, Washington
Reviewed yesterday NEWvia mobile

I came here with my sister for us to soak up the sun and relax from hard worked lives! Wow, this place was like a palace and neither of us wanted to get back on a plane home. Definitely will return again to this paradise.

 Report
Helpful?
2Thank madmedic72
Reviewed yesterday NEW

I read many, many reviews on here prior to our arrival on February 12th. All I can say is that anyone with negative experiences must be nitpicking, because this property is amazing! First off, kudos to the staff. Everyone we encountered was so friendly and accommodating, they make an already beautiful property exceptional. As the previous commenter said, you don't...

 Report
Helpful?
3Thank Melanie G
London, United Kingdom
Reviewed 2 days ago NEW

Just got back from the Occidental Xcaret - no one from our group wanted to leave. The kids can't wait to go back! We stayed in Bldg 21 which was a great location -halfway to the restaurants and halfway to the beach. Loved all the walking paths and the jungle atmosphere. We needed the walking exercise because of all of...

 Report
Helpful?
4Thank raven421
OccidentalatXcaret, Social Media Coordinator at Occidental at Xcaret Destination, responded to this review

We would like to thank you for choosing Occidental at Xcaret Destination as your holiday destination during your visit to Riviera Maya. We are delighted to read, that we were up to par to your standards. We hope to have the pleasure to host you again.

Reviewed 2 days ago NEWvia mobile

We have enjoyed the resort so far, however this restaurant, the sea food restaurant at the beach, which we heard was their best, and came recommended, ended up to be such a disappointment. We were seated right away but not acknowledged for at least 15 minutes, 15 minutes at least before we recieved our drinks. 25 minutes before our order...

 Report
Helpful?
3Thank jamiepainchaud
OccidentalatXcaret, Social Media Coordinator at Occidental at Xcaret Destination, responded to this review

I truly regret the inconveniences you had during your stay. We regret that you found a lack of service on the a la cart restaurants, it surprise me because usually we receive very good feedback, we will address your comments to the Food and Beverage Manager. Please accept our apologies for not living up to your expectations and thank you...

12,052 photos of this hotel

Traveller photos: See what travellers like you saw

Viewed
All Traveller Photos (11684)
Viewed
Hotel & Grounds (3053)
Viewed
Pool/Beach Area (2451)
Viewed
Dining (833)
Viewed
Room/Suite (728)
Viewed
View from Room (215)
Viewed
Family/Play Areas (103)
Viewed
Bathroom (97)
Viewed
Business Centre/Function Rooms (15)
Viewed
7:54
Videos (5)
Viewed
Other (4184)

TripAdvisor Photos: Professional photos exclusively commissioned by TripAdvisor

Viewed
All TripAdvisor Photos (337)
Viewed
Amenities (72)
Viewed
Beach (28)
Viewed
Deluxe Room (50)
Viewed
Junior Suite (61)
Viewed
Pool (33)
Viewed
Relaxin Pool (13)
Viewed
Dining (40)
Viewed
The Hotel (40)

Management photos: Courtesy of the property manager

Viewed
All Management Photos (31)
Viewed
Pool/Beach Area (3)
Viewed
Bathroom (2)
Viewed
Hotel & Grounds (1)
Viewed
Business Centre/Function Rooms (1)
Viewed
View from Room (1)
Viewed
Other (23)
Check In Check Out
Hotels you might also like...
Also consider these accommodations in or near Playa del Carmen
8.2 km away
The Reef Coco Beach
The Reef Coco Beach
#102 of 213 in Playa del Carmen
3,385 reviews
14.1 km away
Catalonia Riviera Maya
Catalonia Riviera Maya
#8 of 17 in Puerto Aventuras
7,803 reviews
23.0 km away
Catalonia Playa Maroma
Catalonia Playa Maroma
#4 of 5 in Playa Maroma
6,472 reviews
Show Prices
Show Prices
Show Prices
25.1 km away
Iberostar Paraiso Maya
Iberostar Paraiso Maya
#5 of 11 in Playa Paraiso
4,616 reviews
3.1 km away
Iberostar Tucan Hotel
Iberostar Tucan Hotel
#40 of 213 in Playa del Carmen
6,199 reviews
24.2 km away
Grand Palladium White Sand Resort & Spa
Show Prices
Show Prices
Show Prices

Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Restaurant
  • Bar/Lounge
  • Free Parking
  • Beachfront
  • Spa
  • Breakfast included
About the property
  • Beachfront
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Restaurant
  • Bar/Lounge
  • Tennis Court
  • Spa
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
  • Accessible rooms
In your room
  • Air Conditioning
  • Refrigerator in room
  • Minibar
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
  • Paid Wifi
  • Paid Internet
Services
  • Business Centre with Internet Access
  • Free Parking
  • Children Activities (Kid / Family Friendly)
  • Breakfast included
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Babysitting
Official Description (provided by the hotel)
The 5-star Occidental at Xcaret Destination in Riviera Maya is a perfect combination in a natural setting with preserved cultural landmarks and an all-inclusive resort with a unique array of rooms, services, and state-of-the-art facilities. Choosing among the many possible activities is the most complicated part of a stay at this resort in Playa del Carmen. Swimming with dolphins, attending a Mayan Indian ceremony, enjoying all types of water sports at the beach club or sailing down the beautiful rivers and canals that surround the hotel are just a few highlights. The Xcaret eco-archeological park offers one of the most unique and exciting park, especially for families, by guaranteeing over 40 cultural attractions and expositions on art and traditions in Mexico. However, as people normally say at the hotel: "Do it all...or simply do nothing." Choose from a list of diverse activities such as strolling through the lush gardens at the resort, enjoying the sun while lying on a hammock, or taking a refreshing swim in one of the resort's five pools or private beach. Anti-stress remedies at the resort are endless. Regardless of how you plan each day at the resort, the hotel's choice of culinary selections is designed to satisfy the demands of every kind of guest. With 10 bars, including the one at the club, and 11 restaurants, guests have the freedom to choose a snack, an informal meal, a gourmet feast or a candlelight dinner, among many other options. The key to this resort is balancing between modern facilities and the marvelous Mexican rainforest that is filled with stunning local wildlife. Entertainment, relaxation and nature coexist at the Occidental at Xcaret Destination. ... more   less 

Additional Information about Occidental at Xcaret Destination

Address: Carretera Federal Chetumal Puerto Juarez Km. 282 | Solidaridad, Playa del Carmen 77710, Mexico (Formerly Occidental Grand Xcaret All Inclusive Resort)
Region: Mexico > Yucatan Peninsula > Quintana Roo > Riviera Maya > Playa del Carmen
Price Range: €170 - €456 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Occidental at Xcaret Destination 4*
Number of rooms: 757
Reservation Options:
TripAdvisor is proud to partner with BookIt.com, Hotels.com, Expedia, Travelocity, Barcelo, Booking.com and Jetsetter so you can book your Occidental at Xcaret Destination reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Occidental Grand Xcaret Hotel
Occidental Grand Flamenco Xcaret
Grand Flamenco Xcaret
Xcaret Grand Occidental
Occidental Xcaret
Hotel Xcaret
Xcaret Playa Del Carmen
Grand Xcaret Occidental
Xcaret Hotel
Grand Occidental Xcaret
Hotel Style:
#28 Business Hotel in Playa del Carmen
#40 Top resorts Hotel in Playa del Carmen
#43 Luxury Hotel in Playa del Carmen
#47 Spa Hotel in Playa del Carmen
#48 Family Hotel in Playa del Carmen
#50 On the Beach Hotel in Playa del Carmen
#78 Romantic Hotel in Playa del Carmen
Is This Your TripAdvisor Listing?
Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.
Claim Your Listing

Questions & Answers

Here's what travellers have asked, with answers from Occidental at Xcaret Destination staff and other travellers.
1,471 questions
Ask a question

See all questions (1471)

Questions? Get answers from Occidental at Xcaret Destination staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“If you want a balcony you better ask! not all rooms have them.”
 of 5 bubbles 55debM2015, 21 Feb 2017 | Read review
“fix the shower”
 of 5 bubbles leobardot2017, 21 Feb 2017 | Read review
“The higher up the better the view.”
 of 5 bubbles SuzeeQL, 21 Feb 2017 | Read review
“The rooms along the inside hotel river have a nicer view but the outward facing rooms with tree views get access to the wildlife.”
 of 5 bubbles 719merir, 20 Feb 2017 | Read review
“Junior suite is the best option since the deluxe rooms are quite small.”
 of 5 bubbles joselinarescuevas, 20 Feb 2017 | Read review
5 of 5