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Occidental at Xcaret Destination

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Occidental at  Xcaret Destination
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11,556 Reviews from our TripAdvisor Community

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Showing 9,714: English reviews
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Ontario
Reviewed yesterday NEW

We chose this hotel as a last-minute, post-surgery getaway. We had considered upgrading to the Royal Club--and had great communication with the hotel about the subject--but couldn't justify the added cost, so stuck with the regular hotel room. I honestly can't even begin to imagine how our vacation could have been improved upon, so we chose wisely. We were in...

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Helpful?
Thank Desmei
Maidstone, United Kingdom
Reviewed yesterday NEWvia mobile

We arrived having read all the reviews good and bad. All the timeshare grief how they pester etc but I must say we had none of that. We did have a problem with the room that the ground floor patio doors did not lock but they quickly gave us another room unfortunately that had the same problem however but day...

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Helpful?
Thank Ian B
Bristol, United Kingdom
Reviewed yesterday NEW

A big group of us spent 10 days here (7 adults and a baby) and had a really great time. The hotel is lovely, the grounds are great and the man-made beach is beautiful. Pros: Swimming pools are really nice, and we always managed to find enough sun beds together for the group of us (if you want a bed...

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Helpful?
Thank Brit W
Los Angeles, California
Reviewed 2 days ago NEW

Upon checking in The front desk service went well, Before I knew it I had a sales guy right behind me..."Timeshare gig". The rooms were nothing to brag about, the sheets always felt moist, The sink was clogged, I had to call room service the next morning due to spiders running around. Very little entertainment for adults, No beach front...

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Helpful?
1Thank Tena112
OccidentalatXcaret, Social media Coordinator at Occidental at Xcaret Destination, responded to this review

I truly regret the inconveniences you had during their stay. We have carefully noted each point you mentioned in order to improve, we are always worried about our guest’s well-being and strive to make holidays at our property an unforgettable experience. We would love to have a second opportunity to demonstrate you the high quality standards our brand is known...

Reviewed 2 days ago NEW

The hotel was clean, well organized and laid out. The staff was so friendly & polite. Diana at the spa was the perfect example of excellent customer service. She wore the biggest smile every day & was always helpful, never pushy. The amount of jungle like vegetation provided for a host full of up close wild animals, my favorite by...

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Helpful?
1Thank Becky B
OccidentalatXcaret, Social media coordinator at Occidental at Xcaret Destination, responded to this review

We are delighted to read, that we were up to par to your standards. It was a pleasure to host your holiday and hopefully you will provide us an opportunity to host your holiday once again

London, United Kingdom
Reviewed 2 days ago NEWvia mobile

Lovely fortnight at Occidental. 5 a la carte restaurants and 2 buffets - food is varied, fresh and very good quality. The staff are universally brilliant, nice bedroom with huge bed. Diving centre onsite with free loan of fins/mask -- sea pool and 2 huge swimming pools. Good free nightly entertainment, and fun day time activities including archery, Zumba !...

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Helpful?
1Thank Marina K
OccidentalatXcaret, Social media Coordinator at Occidental at Xcaret Destination, responded to this review

We would like to thank you for choosing Occidental at Xcaret Destination as your holiday destination during your visit to Riviera Maya. Our guests play a key role in helping us to improve our services and we truly appreciate the feedback. It was a pleasure to host your holiday and hopefully you will provide us an opportunity to host your...

New York City, New York
Reviewed 2 days ago NEWvia mobile

The resort Occidental at xcaret destination was a wonderful experience. Great staff, great food, wonderful environment. Especially Israel was absolutely helpful, always with the biggest smile on, and very positive. He made my experience very pleasant. I would absolutely recommend this resort.

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Helpful?
Thank dela26
OccidentalatXcaret, Social media Coordinator at Occidental at Xcaret Destination, responded to this review

We are delighted to read, that we were up to par to your standards. It was a pleasure to host your holiday and hopefully you will provide us an opportunity to host your holiday once again

Hartford, Connecticut
Reviewed 2 days ago NEWvia mobile

I loved staying at Occidental!! The food is very good. A lot of variation. Different shows every night. Staff is very friendly. Jair helped showing me around the resort. He was very knowledgeable and polite. Would definitely recommend this place.

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Helpful?
Thank eri2005
OccidentalatXcaret, Social media Coordinator at Occidental at Xcaret Destination, responded to this review

We are delighted to read, that we were up to par to your standards. It was a pleasure to host your holiday and hopefully you will provide us an opportunity to host your holiday once again

Toronto, Canada
Reviewed 2 days ago NEWvia mobile

We stayed for a week in April. Upon arrival we discovered our balcony wouldn't lock. This is a common problem from people slamming the doors. Had to complain 3 times before they sent someone to fix it at 11 pm. This was 8 hours after our first complaint. We also noticed everyone had an umbrella but us. Took 2 days...

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Helpful?
1Thank Summerloving21
OccidentalatXcaret, Social media Coordinator at Occidental at Xcaret Destination, responded to this review

We would like to thank you for choosing Occidental at Xcaret Destination as your holiday destination during your visit to Riviera Maya. Our guests play a key role in helping us to improve our services and we truly appreciate the feedback. It was a pleasure to host your holiday and hopefully you will provide us an opportunity to host your...

Montreal, QC
Reviewed 3 days ago NEWvia mobile

My friend and I had a wonderful time here at Xcaret. From the beginning to the end, we had amazing service at the check in - Yessica was great, at the buffets - Carlos (all the Carlos' we met and Milly at the breakfast buffet egg station) - the food was varied and good. No food issues! As for the...

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Helpful?
1Thank Elena P
OccidentalatXcaret, Social media Coordinator at Occidental at Xcaret Destination, responded to this review

We are delighted to read, that we were up to par to your standards. It was a pleasure to host your holiday and hopefully you will provide us an opportunity to host your holiday once again

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Amenities

Highlights
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Restaurant
  • Bar/Lounge
  • Free Parking
  • Beachfront
  • Spa
  • Breakfast included
  • Free Internet
About the property
  • Beachfront
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Restaurant
  • Bar/Lounge
  • Tennis Court
  • Spa
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
  • Accessible rooms
In your room
  • Air Conditioning
  • Refrigerator in room
  • Minibar
Internet
  • Free Internet
  • Public Wifi
  • Paid Wifi
  • Paid Internet
Services
  • Business Centre with Internet Access
  • Free Parking
  • Children Activities (Kid / Family Friendly)
  • Breakfast included
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Babysitting
Official Description (provided by the hotel)
The 5-star Occidental at Xcaret Destination in Riviera Maya is a perfect combination in a natural setting with preserved cultural landmarks and an all-inclusive resort with a unique array of rooms, services, and state-of-the-art facilities. Choosing among the many possible activities is the most complicated part of a stay at this resort in Playa del Carmen. Swimming with dolphins, attending a Mayan Indian ceremony, enjoying all types of water sports at the beach club or sailing down the beautiful rivers and canals that surround the hotel are just a few highlights. The Xcaret eco-archeological park offers one of the most unique and exciting park, especially for families, by guaranteeing over 40 cultural attractions and expositions on art and traditions in Mexico. However, as people normally say at the hotel: "Do it all...or simply do nothing." Choose from a list of diverse activities such as strolling through the lush gardens at the resort, enjoying the sun while lying on a hammock, or taking a refreshing swim in one of the resort's five pools or private beach. Anti-stress remedies at the resort are endless. Regardless of how you plan each day at the resort, the hotel's choice of culinary selections is designed to satisfy the demands of every kind of guest. With 10 bars, including the one at the club, and 11 restaurants, guests have the freedom to choose a snack, an informal meal, a gourmet feast or a candlelight dinner, among many other options. The key to this resort is balancing between modern facilities and the marvelous Mexican rainforest that is filled with stunning local wildlife. Entertainment, relaxation and nature coexist at the Occidental at Xcaret Destination. ... more   less 

Additional Information about Occidental at Xcaret Destination

Address: Carretera Federal Chetumal Puerto Juarez Km. 282 | Solidaridad, Playa del Carmen 77710, Mexico (Formerly Occidental Grand Xcaret All Inclusive Resort)
Region: Mexico > Yucatan Peninsula > Quintana Roo > Riviera Maya > Playa del Carmen
Price Range: €165 - €375 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Occidental at Xcaret Destination 4*
Number of rooms: 757
Reservation Options:
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Also Known As:
Occidental Grand Xcaret Hotel
Occidental Grand Flamenco Xcaret
Grand Flamenco Xcaret
Xcaret Grand Occidental
Occidental Xcaret
Hotel Xcaret
Xcaret Playa Del Carmen
Grand Xcaret Occidental
Xcaret Hotel
Grand Occidental Xcaret
Hotel Style:
#39 Top resorts Hotel in Playa del Carmen
#44 Luxury Hotel in Playa del Carmen
#46 Spa Hotel in Playa del Carmen
#48 Family Hotel in Playa del Carmen
#51 On the Beach Hotel in Playa del Carmen
#77 Romantic Hotel in Playa del Carmen
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Questions & Answers

Here's what travellers have asked, with answers from Occidental at Xcaret Destination staff and other travellers.
1,621 questions
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

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“building 18 was nice”
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“building 12 is great if you want to be close to the gym.”
Willyelmy, 21 Apr 2017 | Read review
“Building 18 was very quiet. Rooms 206-209 and 306-309 will have views of the coean.”
GuestCritic, 20 Apr 2017 | Read review
“Request a room on the second floor that has a balcony with a jungle or forest view so you can see the monkeys at eye level.”
73simoned, 20 Apr 2017 | Read review
“We were on 3rd floor, it was nice, but I would have liked to stay closer to the lobby building. But we did get our exercise!!!”
janellsworth, 18 Apr 2017 | Read review
5 of 5