Our family has been coming here for over 10 years and we absolutely love it! When you love your home resort, it's many amazing staffers, and know and trust their standard of service, it makes it hard to leave and try other locations!
I failed to get our review in when we got back.. holidays kept us busy.. Things were 'different' but of course we expected that. The staff were even more attentive than usual, which is a hard thing to do, we always feel pampered there. from the moment we arrived, and got to the FC to check in Eva, Jose and MaryCarmen were right there to fill us in on what was going on and make us feel welcome as they always do. Javier, Sebastian, Carlos and Hugo.. I know there were others, but these gents were so outstanding as barmen that I'll never forget them. Maury took care of us at the Buffet almost every time we were there, breakfast every morning and lunch most days. She is fantastic, and a big part of the reason we would go back there instead of someplace else.. When it wasn't Maury it was William, he's a fun and funny guy, you need to make sure to sit in his area now and then, he'll take good care of you. The room was kept wonderfully clean, the staff were never without masks, and many of them took the extra precaution of face shields as well. I could only wish the guests were as mindful. Most folks kept to the social distancing rules, thankfully. Some, as everywhere, did not seem to care. We did not leave the resort, there was enough going on, enough fun, that we did not feel the need. We'll be headed back in a couple of months, and certainly will be out and about.. hopefully vaccinated! The food was, if anything, better than usual, although as a Midwesterner I still avoid the steaks in the steak-house.. far too thin and always overcooked for me. Mostly we made reservations for dinner, they took great care to keep the tables well spaced apart, tables were cleaned and disinfected between patrons. Service was wonderful in all the restaurants. I know I'm missing things, but that trip was about good food, good drinks and relaxing. Eva and Javier in the FC, Hugo at the beach bar and Maury at the buffet -- they made sure we had those things we came for.. and made the trip outstanding.…
My family and I have been visiting Occidental at Xcaret for over a decade. We have been members for almost as long. This last trip was interesting and the second one I have take there with the fam since COVID-19 pandemic started. They have been hit with similar sanctions that the U.S. has and, in my opinion, exceeded expectations while working at 30-60 percent capacity. The staff is always clean and wears masks at all times. The surfaces are regularly sanitized, and they have created a safe, but still fun, atmosphere. What I really want to impress on the readers of this is the excellent service provided by the staff at the First Club. First Club is a higher tier for service and they do not disappoint. Whether it is Javier slinging tasty adult beverages in the club by the pool, or Miguel making a mean margarita by the First Club Beach Bar they have been able to maintain. Additionally, Sebastion makes a Cafe con Leche and Hugo keeps everyone smiling. Even the hosts are great with a special shout out for Jose (the Sheriff) who was able to get my sons COVID test corrected. (The medical company messed up the last name). In addition to the First Club, I would like to give a shout out to the servers in the main buffet and beach buffet. Luis Pina, Guadalupe, and Yuliana took very good care of us each night, and the food was prepared differently. The make your own pasta is awesome and dont sleep on hamburger night. If you have pick children, they always have a pizza and taco bar upstairs.…
This is our 5th trip to this lovely place in 3 years, and we are still taken back by gods wonderful it is. The staff here are beyond incredible and amazing. Attentive, kind, caring, helpful to say the least. So many things to do and not enough time. We are already planning our return in coming months. Many special thanks to Jack foakes, Hugo allaro, Leo Chi, Adry Delgado, Yessica Franco, Ramon Diaz and so many more.
Would continue travel through Occidental at Xcaret. Much fun than expected and with many activities, and great services. Food it’s amazing and drinks. The music it’s a great activity every night, as events that’s keeps awake till 1AM. Emotional that I’ll travel again and again.
Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.
Claim Your Listing