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Occidental at Xcaret Destination

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Traveller (14516)
Pool & Beach (3022)
Room & Suite (1310)
Overview
Hotel website
Carretera Federal Chetumal Puerto Juarez Km. 282 Solidaridad, Playa del Carmen 77710 Mexico See on map
Name/address in local language
AMENITIES
Wifi
Free Parking
Breakfast included
Air Conditioning
Beachfront
Pool
Non-Smoking Rooms
4 Star accommodation
Additional information
Visit Hotel Website
Offers from Occidental at Xcaret Destination
Special Offer: 35% off
Hotel deals
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Rooms
27 Aug28 Aug
|
1 room, 2 adults, 0 children
Standard Room
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Reviews (15,166)
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12,323 results
Traveller rating
5,503
3,964
1,579
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LanguageEnglish
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5,503
3,964
1,579
735
542
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1 - 5 of 12,323 reviews
Reviewed today via mobile

Check in is deplorable. Took 1/15 mins to check in and after a long flight wasn't amused and then we were given instructions in borken English about where to meet the trolly to get to our rooms. Standing about in the dark late at night...More

Thank mary d
Hotel's Favourite
Reviewed 4 July 2018 via mobile

We thoroughly enjoyed our 9 days stay in this resort. The (studio) room was very comfortable with a great air conditioning and fantastic bed. The resort is beautiful. The pool is massive and suitable for swimming and the beach is great too, excellent snorkelling! The...More

10  Thank Aldert V
Response from OccidentalatXcaret, Social Media & Customer Care Coordinator at Occidental at Xcaret DestinationResponded 5 July 2018

We would like to thank you for choosing Occidental as your holiday destination during your visit to Riviera Maya. Our guests play a key role in helping us to improve our services and we truly appreciate the feedback. We would like to thank you for...More

Reviewed today via mobile

This year my family and kids decided to do Xcaret because we heard so many greats things about the park. We decided to stay at the Occidental because its right next door to the park. Having a 6 yr old and a 1 yr old...More

Thank Jaymendoza
Reviewed today via mobile

Over all our stay was very pleasant. Nice bottle of red in room for our Anniversary, hubby drank it as I don’t drink red but a nice thought all the same. Disappointed with our room ,reception told us we had been upgraded to deluxe but...More

Thank Shirley B
Response from OccidentalatXcaret, Customer Care Coordinator at Occidental at Xcaret DestinationResponded today

Thank you for taking the time to share your Occidental at Xcaret Destination experience. We have taken all your feedback on board and this will be used constructively to perfect our future guests’ experience. We appreciated your sincere and constructive comments. Please know that one...More

Reviewed yesterday

Love and hate for this one. All in all a great little vacation but I wouldn't go back.Things we loved:- Beach. The little inlet beach is perfect for families as you can sit and easily watch your kids play in the ocean and snorkel to...More

Review collected in partnership with Barcelo Hotels & Resorts
Thank woldage
Response from OccidentalatXcaret, Customer Care Coordinator at Occidental at Xcaret DestinationResponded today

Thank you for taking the time to share your Occidental at Xcaret Destination experience. We have taken all your feedback on board and this will be used constructively to perfect our future guests’ experience. We appreciated your sincere and constructive comments. Please know that one...More

View more reviews
About
Awards & Recognition
Certificate of Excellence
Amenities
Top amenities
Pool
Fitness Centre with Gym / Workout Room
Restaurant
Bar/Lounge
Free Parking
Beachfront
Spa
Breakfast included
Hotel Amenities
Business Centre with Internet Access
Free Parking
Children Activities (Kid / Family Friendly)
Wheelchair Access
Breakfast included
Dry Cleaning
Meeting Rooms
Laundry Service
Concierge
Banquet Room
Multilingual Staff
Conference Facilities
Babysitting
Breakfast Available
Room amenities
Air Conditioning
Refrigerator in room
Minibar
Things to do
Pool
Fitness Centre with Gym / Workout Room
Restaurant
Bar/Lounge
Tennis Court
Spa
Hot Tub
Adult pool
Outdoor pool
Details
Price range
US$150 - US$396 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#34 Family Hotel in Playa del Carmen
#41 Top resorts Hotel in Playa del Carmen
#53 Luxury Hotel in Playa del Carmen
#53 Spa Hotel in Playa del Carmen
#63 On the Beach Hotel in Playa del Carmen
#77 Romantic Hotel in Playa del Carmen
Room types
Suites, Non-Smoking Rooms, Family Rooms, Accessible rooms
Details
Price range
US$150 - US$396 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#34 Family Hotel in Playa del Carmen
#41 Top resorts Hotel in Playa del Carmen
#53 Luxury Hotel in Playa del Carmen
#53 Spa Hotel in Playa del Carmen
#63 On the Beach Hotel in Playa del Carmen
#77 Romantic Hotel in Playa del Carmen
Room types
Suites, Non-Smoking Rooms, Family Rooms, Accessible rooms
Photos
Traveller (14,516)
Pool & Beach (3,022)
Room & Suite (1,310)
Dining (999)
Family and Play Areas (134)
Amenities (58)
Business Centre & Event Rooms (17)
Questions & Answers
Ask a question
J H
17 August 2018|
AnswerShow all 2 answers
Response from Rhonda C | Reviewed this property |
Not dangerous, stupid predictive, that should say it’s a very done thing !!!!!!
0
Votes
cherylholborough151
14 August 2018|
Answer
Response from smileysunbob | Reviewed this property |
From memory I think an unlimited pass bought from the hotel was about 200 US dollars for an adult and half that for a child , but you can also get passes for less days which are cheaper.
1
Vote
Room Tips
"building 21 is right next to the best part of the main pool. there is also a lift in this building."
Read review
"Book on Occidental's website to get a room in a good location."
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"We stayed in building 20 and did not have any issues."
Read review
"Stayed in block 21 so was about central"
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