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      Occidental at Xcaret Destination

      12,377 Reviews
      #70 of 209 Hotels in Playa del Carmen
      Carretera Federal Chetumal Puerto Juarez Km. 282 | Solidaridad, Playa del Carmen 77710, Mexico
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      6/8/2017 7/8/2017
      Lock in the lowest price from our partners
      US$234US$331
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      Agoda.comUS$331
      Booking.comUS$331
      Expedia.comUS$265
      Barcelo.comUS$265
      TravelocityUS$265
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      Prices are provided by our partners, and reflect average nightly room rates, including taxes and fees that are fixed, known to our partners, and due at time of booking. Please see our partners for more details.
      All photos (12,738)
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      Certificate of Excellence
      Traveller (12448)
      Pool & Beach (2660)
      Room & Suite (1033)
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      Overview
      4.0
      12,377 reviews
      • Excellent47%
      • Very good32%
      • Average12%
      • Poor5%
      • Terrible4%
      Travellers talk about
      “royal club” (1,471 reviews)
      “man made beach” (416 reviews)
      “fun club” (349 reviews)
      Wifi
      Free Parking
      Breakfast included
      Air Conditioning
      Beachfront
      Pool
      Non-Smoking Hotel
      Restaurant
      Suites
      Poolside Bar
      Fitness centre
      Concierge
      Spa
      Wheelchair Access
      Business Centre
      Dry Cleaning
      Tennis Court
      Babysitting
      Private Balcony
      4.5 Star Hotel
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      Offers from Occidental at Xcaret Destination
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      Rooms
      6 Aug7 Aug
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      1 room, 2 adults, 0 children
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      Write a Review
      Reviews (12,377)
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      1 - 5 of 10,311 reviews

      Reviewed yesterday via mobile
      Great stay

      Friendly and attentive staff. Very helpful and knowledgeable of the hotel and it's surroundings. It might have been the heat and humidity that caused the room to be a bit warm but the bed and room amenities were fantastic. Plus a free mini bar and...More

      1  Thank paldopena
      Reviewed yesterday
      Occidental at X-Caret- Spectacular!

      The Eco Park is gorgeous, entertaining, and the staff makes up for everything else. The rooms are beautifully decorated, the public areas like the beach and the pool looked clean and everything felt secured. I hope that next time i return to Playa del Carmen,...More

      Review collected in partnership with Barcelo Hotels & Resorts
      Thank montanoeric26
      Reviewed yesterday via mobile
      Do not exchange your money in hotel!

      Lovely hotel, always looked presentable and clean. Staff were absolutely amazing, were always attentive, welcoming, and overall nice people who would do anything for you. Separate restaurants such as steak house were always nice, although portions were small but it was quality food so can't...More

      Thank fayeclappison
      Reviewed yesterday
      Pleasantly Surprised!

      A group of us from Minnesota traveled to this resort in February 2017. I admit that I was a little leery due to some of the unfavorable reviews, but thought it looked amazing - so went with my gut! I'M GLAD WE DID! It is...More

      4  Thank Dana F
      Reviewed 2 days ago
      OK, but I have been in Cancun in better hotels

      The place is huge, a lot of food but not the level of service and attention we have experienced in other places. Still unconfortable the constant pressure the put on you to buy time share. We tried to talk with a manager. The reception sends...More

      Review collected in partnership with Barcelo Hotels & Resorts
      Thank apcquijote
      Response from OccidentalatXcaret, Claudia Uscanga Hondal. Social Media & Customer Care Coordinator at Occidental at Xcaret DestinationResponded yesterday

      Dear apcquijote, Thank you for choosing Occidental as your holiday destination during your visit to Riviera Maya. Our guests play a key role in helping us to improve our services and we truly appreciate the feedback. I am saddened to read that your stay was...More

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      About
      Awards & Recognition
      Certificate of Excellence
      Amenities
      • Top amenities
      • Pool
      • Fitness Centre with Gym / Workout Room
      • Restaurant
      • Bar/Lounge
      • Free Parking
      • Beachfront
      • Spa
      • Breakfast included
      • Hotel Amenities
      • Business Centre with Internet Access
      • Free Parking
      • Children Activities (Kid / Family Friendly)
      • Breakfast included
      • Dry Cleaning
      • Meeting Rooms
      • Laundry Service
      • Concierge
      • Banquet Room
      • Multilingual Staff
      • Conference Facilities
      • Babysitting
      • Room amenities
      • Air Conditioning
      • Refrigerator in room
      • Minibar
      • Things to do
      • Pool
      • Fitness Centre with Gym / Workout Room
      • Restaurant
      • Bar/Lounge
      • Tennis Court
      • Spa
      • Hot Tub
      Details
      • Price range
      • US$143 - US$534 (Based on Average Rates for a Standard Room)
      • Hotel class
      • Hotel Style
      • #39 Top resorts Hotel in Playa del Carmen
      • #46 Luxury Hotel in Playa del Carmen
      • #47 Spa Hotel in Playa del Carmen
      • #48 Family Hotel in Playa del Carmen
      • #51 On the Beach Hotel in Playa del Carmen
      • #77 Romantic Hotel in Playa del Carmen
      • Room types
      • Suites ,
      • Non-Smoking Rooms ,
      • Family Rooms ,
      • Accessible rooms
      • Number of rooms
      • 764
      • Reservation Options
      • TripAdvisor is proud to partner with Orbitz, BookIt.com, Hotels.com, Booking.com, Expedia, Barcelo, TripOnline SA, Agoda, Travelocity, HotelsforEveryone, Cheap Tickets, Cancelon, Hotwire, getaroom.com, Evoline ltd and HotelQuickly so you can book your Occidental at Xcaret Destination reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
      • Location
      • Mexico >
      • Yucatan Peninsula >
      • Quintana Roo >
      • Riviera Maya >
      • Playa del Carmen
      • Also Known As
      • Occidental Grand Xcaret Hotel ,
      • Occidental Grand Flamenco Xcaret ,
      • Grand Flamenco Xcaret ,
      • Xcaret Grand Occidental ,
      • Occidental Xcaret ,
      • Hotel Xcaret ,
      • Xcaret Playa Del Carmen ,
      • Grand Xcaret Occidental ,
      • Xcaret Hotel ,
      • Grand Occidental Xcaret
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      All photos (12,738)
      Full view
      Traveller (12448)
      Pool & Beach (2660)
      Room & Suite (1033)
      Dining (926)
      Hotel & Grounds (7827)
      Family and Play Areas (113)
      Bathroom (98)
      Business Centre & Event Rooms (17)
      Nearby
      Nearby HotelsSee all 209 hotels in Playa del Carmen
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      Ask a question
      Questions & Answers
      See all 1,806 questions
      Haslet B
      27 July 2017|
      Answer
      Response from OccidentalatXcaret | Property representative |
      Hello Hastelb, We will send you the info or please contact the hotel to get more assistance.
      0
      Votes
      Google Translation
      kentgirl23
      27 July 2017|
      Answer
      Response from OccidentalatXcaret | Property representative |
      Dear Kentgirl23, I recommend you to bring some of each but please let me send you details and we do have a cash machine for american dollars and pesos as well.
      1
      Vote
      Google Translation
      Jo K
      26 July 2017|
      Answer
      Response from OccidentalatXcaret | Property representative |
      Dear Jo k, There are many places to get access to the park and they have different offers. I recommend you to see different options once you check in.
      0
      Votes
      Google Translation
      Room Tips
      "First Club rooms are great"
      Read review
      "Stay with standard option in rooms, added ecpense to upgrade not worth expense."
      Read review
      "Don't mind the walks, the concentrate on interesting the surroundings"
      Read review
      "Best tip is not to book here."
      Read review
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