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Ocean Maya Royale

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5,996 Reviews from our TripAdvisor Community

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Showing 4,914: English reviews
Overland Park, Kansas
Reviewed 27 February 2014

The ocean maya is a decent hotel in a decent location. The problem is the lack of staff and horrible customer service with H10 hotels in general. I would not recommend this hotel chain to anyone ever!! Save yourself the headache and find another resort/hotel chain. This is a spain company that only deals with Europeans. They will NOT get...

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1Thank simplelux
Barnsley, United Kingdom
Reviewed 27 February 2014 via mobile

Lovely hotel best ive ever been to. Cant wait to go again. Entertainment staff were awsome does anyone have there facebook names or whatsapp please. Said we would stay in touch but 4 got to write their names down. Would appreciate it if someone knew

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4Thank Barnsley14
Fort Worth, Texas
Reviewed 26 February 2014

we booked this for our wedding back in July with 11 of our friends,this place is beautiful and was everthing we expected,great people,we had the best room on property and eve had a mishap where I accidently broke a window,they fixed it right away and didn't even charge me,i would go back in a heartbeat

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8Thank Brad Rowdy W
Manistique, Michigan
Reviewed 26 February 2014

Our Ocean Maya experience was definitely the best we have had so far in Mexico! The friendly, helpful staff are such an asset to this resort - the front desk personnel who also fixed our computer problems; the bartenders including Consuella, Miguel, Angel; our favorite waiter Alfredo; the entertainment crew including Mario, Andy, Poncho, David; adopted granddaughter, Aerey & so...

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5Thank Nancy M
Columbia, Missouri
Reviewed 25 February 2014

This was our 14th trip to the Riviera Maya/Cancun area. By far this was the best experience we have had. First of all I have to extend a sincere thanks to Maria Lopez, Manageress, that made everything so personal and perfect. Maria greeted us at check in with a very thoughtful photo, she arranged dinner for our group on the...

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11Thank Yahoo13
York, United Kingdom
Reviewed 25 February 2014

We had a fantastic holiday January 2014. Two weeks. Our room was always kept clean and tidy. Tried all the Resturants our fav was the Itallian. Fillet steak was cooked to perfection. Oscar our waiter nothing was to much trouble. Thank to everyone for our Holiday. We will be Back.

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4Thank angela m
Essex
Reviewed 25 February 2014

We have just had an 11 night holiday at the Ocean Maya Royale an adult only hotel in Playa del Carmen. We had a good holiday in a lovely hotel. Our room was spacious and very clean with a small terrace, and a nice bathroom. We had problems getting hot water each time we used the shower but if you...

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4Thank Champagne1958
Manchester, United Kingdom
Reviewed 24 February 2014 via mobile

Had Japanese table last night, great food and fantastic entertainment by chef Nick well worth another visit.we have tried three of The other restaurants all have been very good, friendly staff good choice of food. All bar staff very efficient We will be trying Italian tonight.

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7Thank welltraveled431
Atherstone, United Kingdom
Reviewed 24 February 2014

i was at the ocean maya in december 2013 and have decided to write an honest review of this lovely place. i traveled with thompson and it was well manged from start to finish although we didn't fly back on the dreamliner,wasn't a big issue though we got home in one piece. flying out on the dreamliner was lovely,comfy seats...

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2Thank mark d
Watertown, South Dakota
Reviewed 24 February 2014

I read all the reviews online before heading to the Ocean Maya with my husband and some friends for a week. I read all the "bad things" and I'm writing to say that some people just aren't happy...EVER. We had a wonderful time. We had trouble with the bed in our first room (very hard), but we were taken care...

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5Thank Jasmine D

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Free Parking
  • Fitness Centre with Gym / Workout Room
  • Pool
  • Beachfront
  • Restaurant
  • Room Service
  • Bar/Lounge
  • Breakfast included
  • Spa
About the property
  • Beachfront
  • Wheelchair Access
Things to do
  • Fitness Centre with Gym / Workout Room
  • Pool
  • Restaurant
  • Tennis Court
  • Bar/Lounge
  • Spa
Room types
  • Non-Smoking Rooms
  • Suites
In your room
  • Air Conditioning
  • Refrigerator in room
  • Minibar
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Free Parking
  • Room Service
  • Breakfast included
  • Business Centre with Internet Access
  • Airport Transportation
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
Official Description (provided by the hotel)
All-inclusive luxury in an intimate Caribbean setting, in the heart of the Riviera Maya. Ocean Maya Royale is a luxury all-inclusive beachfront resort in Riviera Maya, in the heart of the Mexican Caribbean. Offering intimate settings and lush tropical landscapes, this Caribbean gem is very close to Playa del Carmen, Tulum, Cozumel and Cancun. Relax and enjoy our Despacio Spa, two swimming pools, exclusive south beach section featuring Balinese sun beds, Dive It! Watersports center and our a la carte restaurants, where you can taste the best International cuisine, including our new beachfront La Dolce Vita restaurant. Ocean Maya Royale is exclusively an Adults Only resort, a perfect retreat for couples, honeymooners and any one over the age of 18 looking for a more relaxing and sofisticated Caribbean experience. ... more   less 

Additional Information about Ocean Maya Royale

Address: Carretera Federal Chetumal, km. 299, Playa del Carmen 77710, Mexico
Region: Mexico > Yucatan Peninsula > Quintana Roo > Riviera Maya > Playa del Carmen
Price Range: €184 - €1,584 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Ocean Maya Royale 4*
Number of rooms: 320
Reservation Options:
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Also Known As:
Ocean Maya Royale Hotel Playa Del Carmen
Ocean Maya Hotel
Ocean Maya Playa Del Carmen
Hacienda Maya
Ocean Maya Royale Riviera Maya, Mexico - Playa Del Carmen
Hotel Style:
#23 Top resorts Hotel in Playa del Carmen
#32 Luxury Hotel in Playa del Carmen
#33 Spa Hotel in Playa del Carmen
#33 Family Hotel in Playa del Carmen
#34 On the Beach Hotel in Playa del Carmen
#53 Romantic Hotel in Playa del Carmen
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Questions & Answers

Here's what travellers have asked, with answers from Ocean Maya Royale staff and other travellers.
1,454 questions
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“all rooms are great, ground floor you get to experience the wild life on your terrace”
 of 5 bubbles Nathaniel-Richards, 17 Jan 2017 | Read review
“Ask for an upgrade! Might get one for free. Also, be wary of Ocean-View rooms. Many were over party pool. So they could be pretty loud.”
  • Lovely patio with whirlpool tub!
  • Lovely spacious room
  • Seating area in suite
  • Beautiful comfortable suite
 of 5 bubbles SteadE09, 16 Jan 2017 | Read review
“Don't go unless you are prepared to pay for Privilege”
 of 5 bubbles Nippy65, 14 Jan 2017 | Read review
“rooms near the pool were noisy during the day because of the activities”
 of 5 bubbles 956SueB, 10 Jan 2017 | Read review
“block 25 is very quiet near buffet & restaurants, lobby”
 of 5 bubbles whitesand2travels, 9 Jan 2017 | Read review
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