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Ocean Maya Royale

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5,887 Reviews from our TripAdvisor Community

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Showing 4,827: English reviews
st. louis
Reviewed 9 January 2014

We stayed at this resort from 12/29/13 - 1/3/14 during our first trip to Mexico. While I don't have a lot to compare it to as far as all-inclusives go, I thought this resort was phenomenal. First, some of the best qualities as far as I'm concerned: -The room (standard) was really nice and very spacious. The hotel isn't one...

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9Thank jkmccue
OCT-CustomerService, Manager at Ocean Maya Royale, responded to this review

Dear Guest, Thank you for posting a review on Tripadvisor. We apreciate all the good comments that you have made but also the things that needs improving like the chairs by the pool and beach, we are just about to recieve new ones on the next days; also about the gym, we are geting new equipment. So as you have...

Reviewed 8 January 2014

We stayed at this hotel as this was our 2nd vaca alone ever. It was wonderful....we are planning to go again very soon. Spring 2014 or fall, depending on our finances. We were treated with utmost respect and warmness....if you give it they freely give back to you, hugs, smiles, jokes, sweet service, gentle handshakes....would we stay again of course....

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1Thank Heather D
Hull
Reviewed 8 January 2014 via mobile

Been to this hotel 5 times now, and already looking forward to June 2014 and December 2014. We arrived normal, but because we had registered for a club card (free). We had collected enough points to enable us to be upgraded to privilege status, and was taken away from the reception area, too be met by the privilege staff, who...

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5Thank Peter H
Reviewed 8 January 2014 via mobile

Nice, well kept resort with a few issues. Breakfast and lunch were passable at best but on the second last day we discovered that as a privledge guest you could have breakfast at the privledge club which was much better. Dinners were fairly good but don't bother with paying for wine. We tried them all looking for something half decent...

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Thank Dive4Ever
London, Canada
Reviewed 7 January 2014

I recently came back from my first trip to Mexico...and I loved it!! We travelled from Dec.27 to Jan. 3. My husband and I travelled with another couple. We arrived at the hotel around 2pm so our room was not ready (as was expected) but we were directed to a bathroom/shower/change room to change our clothes and freshen up which...

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2Thank MaryBoog
Fond du Lac, Wisconsin
Reviewed 7 January 2014 via mobile

My husband and I stayed here dec 5-11th, 2013. We had a wonderfully relaxing time and felt that we got more than we paid for. The beach was nice, food was good, staff was very friendly, room was great, and grounds were beautiful.

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1Thank Peanut54937
Toronto, Canada
Reviewed 7 January 2014

The resort wasn't overly priced like some of the other resorts I have stayed at e.g Secrets Maroma, Iberostar Grand etc. The hotel itself is lovely the grounds are immaculate it is very clean and very well kept. The rooms are above average for sure, I had read previous reviews that the beds were hard, I had no problem at...

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2Thank seaton2770
Leicester, United Kingdom
Reviewed 7 January 2014

Nov 28 was our 2nd visit to the ocean maya, a fantastic getaway from the daily routine, this is a couples only resort , so you can be as loud or as peaceful as you like, & has so much or as little as you wish to do. Entertainment is ok but amusing as they are at work most of...

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2Thank Ian S
Edinburgh, United Kingdom
Reviewed 7 January 2014

Well, firstly I never return to a hotel twice as I like to experience new places and new things, However this was our 2nd time to this Hotel, and the reason.....the staff....the hotel is spotless...it's impressive in itself....not a high rise concrete hotel but an immaculate spread out series of apartments that mean it never feels crowded even if full....

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5Thank Ton444
ashford
Reviewed 6 January 2014

I have travelled all over the world many times to many resorts in many countries and for us this was by far the best holiday we had ever had !!! The resort was an amazing tropical paradise with 5 top quality al carte restaurants including an Italian, French, Japanese, Mexican and Buffet restaurant to die for. Our accommodation was top...

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7Thank charliedj

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Free Parking
  • Fitness Centre with Gym / Workout Room
  • Pool
  • Beachfront
  • Restaurant
  • Room Service
  • Bar/Lounge
  • Free Breakfast
  • Spa
About the property
  • Beachfront
  • Wheelchair Access
Things to do
  • Fitness Centre with Gym / Workout Room
  • Pool
  • Restaurant
  • Tennis Court
  • Bar/Lounge
  • Spa
Room types
  • Suites
  • Non-Smoking Rooms
In your room
  • Air Conditioning
  • Refrigerator in room
  • Minibar
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Free Parking
  • Room Service
  • Free Breakfast
  • Business Centre with Internet Access
  • Airport Transportation
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
Official Description (provided by the hotel)
All-inclusive luxury in an intimate Caribbean setting, in the heart of the Riviera Maya. Ocean Maya Royale is a luxury all-inclusive beachfront resort in Riviera Maya, in the heart of the Mexican Caribbean. Offering intimate settings and lush tropical landscapes, this Caribbean gem is very close to Playa del Carmen, Tulum, Cozumel and Cancun. Relax and enjoy our Despacio Spa, two swimming pools, exclusive south beach section featuring Balinese sun beds, Dive It! Watersports center and our a la carte restaurants, where you can taste the best International cuisine, including our new beachfront La Dolce Vita restaurant. Ocean Maya Royale is exclusively an Adults Only resort, a perfect retreat for couples, honeymooners and any one over the age of 18 looking for a more relaxing and sofisticated Caribbean experience. ... more   less 

Additional Information about Ocean Maya Royale

Address: Carretera Federal Chetumal, km. 299, Playa del Carmen 77710, Mexico
Region: Mexico > Yucatan Peninsula > Quintana Roo > Riviera Maya > Playa del Carmen
Price Range: €192 - €1,156 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Ocean Maya Royale 4*
Number of rooms: 320
Reservation Options:
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Also Known As:
Ocean Maya Royale Hotel Playa Del Carmen
Ocean Maya Hotel
Ocean Maya Playa Del Carmen
Hacienda Maya
Ocean Maya Royale Riviera Maya, Mexico - Playa Del Carmen
Hotel Style:
#23 Top resorts Hotel in Playa del Carmen
#32 Luxury Hotel in Playa del Carmen
#33 Family Hotel in Playa del Carmen
#34 On the Beach Hotel in Playa del Carmen
#35 Spa Hotel in Playa del Carmen
#53 Romantic Hotel in Playa del Carmen
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Questions & Answers

Here's what travellers have asked, with answers from Ocean Maya Royale staff and other travellers.
1,403 questions
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Not sure I think they are all the same”
 of 5 bubbles darens2015, 7 Dec 2016 | Read review
“We had 1802 back in a corner. Quiet nice view. No people traffic”
  • People upstairs kept throwing food down so the Coatis kept coming.
 of 5 bubbles mbsub, 29 Nov 2016 | Read review
“Ocean view with balcony would be ideal.”
 of 5 bubbles claudia69a, 27 Nov 2016 | Read review
“do homework”
 of 5 bubbles BobM348, 26 Nov 2016 | Read review
“Do not accept room on the groun level floor.”
 of 5 bubbles vbaescu, 26 Nov 2016 | Read review
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