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Ocean Maya Royale

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5,994 Reviews from our TripAdvisor Community

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Showing 4,912: English reviews
St. Louis
Reviewed 15 June 2014

My wife and I have made a commitment to go to Mexico every May for our anniversary and this year we chose the Ocean Maya based on its location near Playa and price. We've been to the VIM and CRT so far, plus have been through easily a dozen time share presentations as well so we have a lot to...

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3Thank 314St_Louis
Tulsa, Oklahoma
Reviewed 15 June 2014

June 6th-12th, 2014 stay…...Ocean Maya Royale......simply put.......is among the best for what you’re paying! I’m amazed by the one’s who post whining comments on petty complaints........Not sure what kind of people they are exactly but they need to go somewhere else! We spent 7 days there this past week (from Oklahoma) and NEVER experienced “odors”, “attitudes” or “issues”. Did get...

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15Thank Brad M
Reviewed 14 June 2014

My boyfriend and I stayed at the ocean maya for a week in arriving on April 29. We enjoyed our stay! Met some amazing new friends and enjoyed our time in the pool. The bartenders at night in the lobby bar could be quite rude and seemed inconvenienced by asking for drinks, night time entertainment could be much better.. No...

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3Thank SamanthaMae87
Manchester, United Kingdom
Reviewed 14 June 2014

Sitting writing this review in the Hacienda court yard waiting for the airport pick up. Here with my husband for a two week break and had a fantastic time. Do not let the bad reviews put you off - if you are coming here to be critical of course you will always find faults. Our room came with an Iguana...

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10Thank Yorkshire_girl31
Pittsburgh, Pennsylvania
Reviewed 13 June 2014

We arrived at Ocean Maya and were greeted by friendly and warm staff. Our room was clean and more updated than some other budget-friendly all inclusive properties in the Caribbean that we have stayed at. The room was tidied up daily and the refrigerator restocked. The bed was comfortable for our preferences. We spent most of our time by the...

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6Thank global_latte2
Bristol, United Kingdom
Reviewed 12 June 2014

The hotel was excellent with more wild life in the grounds than you might see in a zoo. Raccoons iguanas and birds of all kinds roam freely through the superbly maintained grounds. The rooms were well appointed and well cleaned. The staff were extremely friendly and because the weather was very changeable, with long periods of heavy rain, they were...

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2Thank Terry F
Reviewed 12 June 2014

We had the best time at Ocean Maya Royale Hotel. The employees were very nice and everything was clean. We had a blast at the pool and beach. The games all day were great. The pool bar is where we spent most of our time, it was awesome. I booked my trip through THE TROPICAL TRAVELERS. Jen Wynne at The...

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1Thank Lindsey M
Calgary, ab
Reviewed 11 June 2014

Yes they make you feel like royalty! It was our 3rd visit and even with the cloudy and rainy days we had the bad luck of catching, the resort came through to exceed our expectations. The food was amazing and the staff are so well trained you can't help but have a smile on your face from arrival to departure....

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2Thank Mexcal
Grand Falls Windsor, Canada
Reviewed 10 June 2014

This is a nice resort, the grounds and rooms are clean as well the staff are accommodating and approachable. I came to this resort with 9 friends in June 2014. The experience was dampened by the food and each of my friends had a similar experience. The entire week we were at the resort, my friends and I suffered very...

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2Thank Justin C
Ft. Worth
Reviewed 10 June 2014

We happen to run into some bad rain storms last week, but still had a wonderful time. The welcoming attitude of the staff made the initial days go by nicely. The bartenders (Oli, Angel, Obsolon) were terrific and in addition to making a multitude of great drinks they were very friendly. The social activities staff (Mario, Poncho, et al) were...

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Thank AHG1213

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Free Parking
  • Fitness Centre with Gym / Workout Room
  • Pool
  • Beachfront
  • Restaurant
  • Room Service
  • Bar/Lounge
  • Breakfast included
  • Spa
About the property
  • Beachfront
  • Wheelchair Access
Things to do
  • Fitness Centre with Gym / Workout Room
  • Pool
  • Restaurant
  • Tennis Court
  • Bar/Lounge
  • Spa
Room types
  • Non-Smoking Rooms
  • Suites
In your room
  • Air Conditioning
  • Refrigerator in room
  • Minibar
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Free Parking
  • Room Service
  • Breakfast included
  • Business Centre with Internet Access
  • Airport Transportation
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
Official Description (provided by the hotel)
All-inclusive luxury in an intimate Caribbean setting, in the heart of the Riviera Maya. Ocean Maya Royale is a luxury all-inclusive beachfront resort in Riviera Maya, in the heart of the Mexican Caribbean. Offering intimate settings and lush tropical landscapes, this Caribbean gem is very close to Playa del Carmen, Tulum, Cozumel and Cancun. Relax and enjoy our Despacio Spa, two swimming pools, exclusive south beach section featuring Balinese sun beds, Dive It! Watersports center and our a la carte restaurants, where you can taste the best International cuisine, including our new beachfront La Dolce Vita restaurant. Ocean Maya Royale is exclusively an Adults Only resort, a perfect retreat for couples, honeymooners and any one over the age of 18 looking for a more relaxing and sofisticated Caribbean experience. ... more   less 

Additional Information about Ocean Maya Royale

Address: Carretera Federal Chetumal, km. 299, Playa del Carmen 77710, Mexico
Region: Mexico > Yucatan Peninsula > Quintana Roo > Riviera Maya > Playa del Carmen
Price Range: €184 - €1,584 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Ocean Maya Royale 4*
Number of rooms: 320
Reservation Options:
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Also Known As:
Ocean Maya Royale Hotel Playa Del Carmen
Ocean Maya Hotel
Ocean Maya Playa Del Carmen
Hacienda Maya
Ocean Maya Royale Riviera Maya, Mexico - Playa Del Carmen
Hotel Style:
#23 Top resorts Hotel in Playa del Carmen
#32 Luxury Hotel in Playa del Carmen
#33 Family Hotel in Playa del Carmen
#33 Spa Hotel in Playa del Carmen
#34 On the Beach Hotel in Playa del Carmen
#53 Romantic Hotel in Playa del Carmen
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Questions & Answers

Here's what travellers have asked, with answers from Ocean Maya Royale staff and other travellers.
1,454 questions
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“all rooms are great, ground floor you get to experience the wild life on your terrace”
 of 5 bubbles Nathaniel-Richards, 17 Jan 2017 | Read review
“Ask for an upgrade! Might get one for free. Also, be wary of Ocean-View rooms. Many were over party pool. So they could be pretty loud.”
  • Lovely patio with whirlpool tub!
  • Lovely spacious room
  • Seating area in suite
  • Beautiful comfortable suite
 of 5 bubbles SteadE09, 16 Jan 2017 | Read review
“Don't go unless you are prepared to pay for Privilege”
 of 5 bubbles Nippy65, 14 Jan 2017 | Read review
“rooms near the pool were noisy during the day because of the activities”
 of 5 bubbles 956SueB, 10 Jan 2017 | Read review
“block 25 is very quiet near buffet & restaurants, lobby”
 of 5 bubbles whitesand2travels, 9 Jan 2017 | Read review
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