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The Palm at Playa

Traveller (1147)
360
Panoramas (11)
Room & Suite (390)
Certificate of Excellence

About

Location
Cleanliness
Service
Value
Certificate of Excellence
For a boutique hotel in central Playa del Carmen, The Palm at Playa goes beyond the typical hospitality by offering the true lifestyle-beach character. With an accurate service, contemporary-beach design and a superb location by the "5ta Avenida", the town's most vibrant area, The Palm at Playa puts the best in town to handy distance.There are 69 resort-style accommodations which include lofts and apartment-like suites, very chic, generous in space and details. Our Restaurant Calle 8 offers Mexican contemporary cuisine at local prices, while the gym, yoga and holistic-themed therapy rooms at the Spa are still parts of the experience.But our star is the rooftop with the Bar and swiming pool. It's a perfect spot for celebrating the occasion in a stylish atmosphere, a place where dramatic ocean views and rounds of mojitos and margaritas flow constantly. The swimming pool, Jacuzzi and snack bar are the prefect set to relax under the warm and balmy Caribbean sun. But at night the whole terrace transforms itself into to a jazzy-vibrant stage. A chic and trendy place meaning the perfect setting for young souls seeking the groove, while gazing at the horizon and the sizzling lights of Cozumel Island.There are many things to know about The Palm, but the true is just feeling good factor.
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Property amenities
Free High Speed Internet (WiFi)
Pool
Fitness Centre with Gym / Workout Room
Room service
Restaurant
Bar/Lounge
Spa
Breakfast included
Adult pool
Airport transportation
Breakfast Available
Concierge
Hot Tub
Laundry Service
Multilingual Staff
Outdoor pool
Public Wifi
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Room features
Air conditioning
Minibar
Refrigerator in room
Accessible rooms
Non-smoking rooms
Suites
Good to know
HOTEL STYLE
Trendy
Centrally Located
HOTEL CLASS

Location

Full view
Contact
Calle 8 Norte entre 5ta Avenida y 10ma Manzana 29, Lote 5 Centro, Playa del Carmen 77710 Mexico
Name/address in local language
Getting there
Cozumel Airport19 km
Cancun Airport50 km
See all nearby hotels
2,101Reviews
1,832Photos
70Q+A
100Room tips
Traveller rating
  • 1,570
  • 373
  • 83
  • 39
  • 37
Time of year
Traveller type
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Popular mentions
I've just returned from a week at The Palm hotel. It's centrally located in town about a block from the beach. The big plus of the location - it's walking distance to almost everything in town - including a Walmart for those last minute items like sunscreen, swimsuits, or
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Response from MiguelGEs, Director de Recepción at The Palm at Playa
Responded 2 days ago
Thank you so much for your comment, we really appreciate your opinion and please be sure that we are going to share your mentions with our staff, we could find opportunity areas and to be better in our service without your help. Thanks for helping us to be the best Hotel in Playa del Carmen, we will keep working on this to achieve it.
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The server at breakfast, Luis, was great! Friendly, helpful, very attentive & patient w/my mediocre Spanish skills! The concierge, Sandra Lopez, could not be more helpful. She went out of her way to be sure we were happy & had what we needed. She made herself available to
Read more
Response from MiguelGEs, Director de Recepción at The Palm at Playa
Responded 1 week ago
Thank you so much for your comment, we really appreciate your opinion and please be sure that we are going to share your mentions with our staff, we could find opportunity areas and to be better in our service without your help. Thanks for helping us to be the best Hotel in Playa del Carmen, we will keep working on this to achieve it.
Read more
My husband & I stayed a week at this lovely hotel and were impressed in almost every way. The location can't be beat: central, a block off the main drag, two blocks to beach. The hotel is gorgeous in every way. The roof, the garden, the restaurant. All are aesthetically
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Response from MiguelGEs, Director de Recepción at The Palm at Playa
Responded 1 week ago
Thank you so much for your comment, we really appreciate your opinion and please be sure that we are going to share your mentions with our staff, we could find opportunity areas and to be better in our service without your help. Thanks for helping us to be the best Hotel in Playa del Carmen, we will keep working on this to achieve it.
Read more
The only negative was the humid smell in the room. The room was large and very nice. The pool and bar at the rooftop was beautiful and had great views. The staff and food in the restaurant was outstanding. I enjoyed breakfast and dinner in the restaurant the felt the quality of
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Review collected in partnership with this hotel
Response from MiguelGEs, Director de Recepción at The Palm at Playa
Responded 1 week ago
Thank you so much for your comment, we really appreciate your opinion and please be sure that we are going to share your mentions with our staff, we could find opportunity areas and to be better in our service without your help. Thanks for helping us to be the best Hotel in Playa del Carmen, we will keep working on this to achieve it.
Read more
This was a marvelous hotel with just a few flaws. On arrival we were greeted with margaritas and an efficient front desk. The walk to our room was through a courtyard that looked like a jungle with a very large mural, consistent with all the murals seen around Playa. Our suite
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Response from MiguelGEs, Director de Recepción at The Palm at Playa
Responded 1 week ago
Thank you so much for your comment, we really appreciate your opinion and please be sure that we are going to share your mentions with our staff, we could find opportunity areas and to be better in our service without your help. Thanks for helping us to be the best Hotel in Playa del Carmen, we will keep working on this to achieve it.
Read more
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Album Categories
All photosTravellerRoom & SuitePool & BeachDining Family and Play AreasBusiness Centre & Event Rooms
Proximity to 5th Av restaurants and shops
Professional photo exclusively commissioned by TripAdvisorThe Palm at Playa
The Loft at The Palm at Playa
Professional photo exclusively commissioned by TripAdvisorThe Palm at Playa
The Loft at The Palm at Playa
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12345677
Do all rooms have balconies?
Yes
0 votes
Also, is there a safe free parking lot for the rental car?
Do you offer free Wi-Fi inside the rooms or is it just confined to the lobby
WiFi is offered in the rooms. Best reception is actually in the rooms. Pool area has the worst reception
0 votes
Suitable to bring a baby??
Sorry Ms., is only for adults.
1 vote
Show all answers
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12345614
"Try to freshen the air to remove the humid smell. Need to add a flat sheet under the duvet on the bed."
"I was given a room on the 'quiet' side; slept great."
"Ask for a room away from the street side to avoid the noise from the night club/bar next door. "
"Just go there and enjoy!"
"If you prefer a quiet room, try to avoid the ones on the street side."
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12345620
PRICE RANGE
US$112 - US$243 (Based on Average Rates for a Standard Room)
LOCATION
MexicoYucatan PeninsulaQuintana RooRiviera MayaPlaya del Carmen
NUMBER OF ROOMS
69
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