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25/12/2017 26/12/2017
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    Los Itzaes Hotel

    Avenida 10 Lote 3 Esq. 6 bis, Playa del Carmen 77710, Mexico
    011 52 55 4164 6898
    Hotel website
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    25/12/2017 26/12/2017
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    Traveller (64)
    Room & Suite (145)
    • Excellent60%
    • Very good33%
    • Average5%
    • Poor1%
    • Terrible1%
    Travellers talk about
    “no elevator” (8 reviews)
    “rooftop pool” (12 reviews)
    “great hotel” (8 reviews)
    Free Wifi
    Breakfast included
    Air Conditioning
    Non-Smoking Hotel
    Meeting Rooms
    Laundry Service
    Rooftop Terrace
    3.0 Star Hotel
    All hotel details
    Offers from Los Itzaes Hotel
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    25 Dec26 Dec
    1 room, 2 adults, 0 children
    Standard Room

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    Standard Room

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    Write a ReviewReviews (159)
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    1 - 5 of 63 reviews

    Reviewed 13 October 2017 via mobile

    Like every average hotel, this hotel also have his pluses and minuses: Pluses: nice people at the front desk, clean, very good location, nice rooms. Minuses: not everyone in the front desk speaks English, sometimes lizards in the room, noise if taking a room to...More

    Thank Itzik J
    Response from Maria Eugenia U, Gerente at Los Itzaes HotelResponded 23 October 2017

    Hello Itzik J, Thank you very much for your review about your stay at our hotel. We take great pride in our staff's service and our rooms, so we are glad you enjoyed them both. Most of our staff members understand english, perhaps you encounter...More

    Hotel's Favourite
    Reviewed 27 July 2017 via mobile

    Wonderful place to stay, close to everything from the Sea to 5th Ave to public transportation. The Staff is wonderful, informative and so accommodating! Maria is so professional and kind. We Felt very comfortable here . We stayed in the king room and very clean...More

    Thank Ruth P
    Response from Maria Eugenia U, Gerente at Los Itzaes HotelResponded 1 August 2017

    Hello Ruth, We are glad that you enjoyed your time here at Los Itzaes Hotel. We are very proud of our service and our spacious rooms, so we are pleased to see they didn't go unnoticed. Happy to hear you had a good time and...More

    Reviewed 23 September 2017 via mobile

    As I write this review at 445 in the morning, I have not slept the entire night. The street noise is unbearable. Between the police cars and the clubs that are still open and blasting their music I have literally been up most of the...More

    Thank Laura r
    Response from Maria Eugenia U, Manager at Los Itzaes HotelResponded 24 September 2017

    Hello Laura, I am sorry to hear that you couldn't sleep properly on your second night with us. Playa del Carmen's nightlife is usually busier on Fridays and Saturdays, but bars normally close earlier (there is a bar nearby, which was the source of the...More

    Reviewed 2 September 2017

    Nice little hotel, not far from fifth avenue. Stayed for here for 19 days. Very polite and helpful staff. Good cleaning of the room. Simpel breakfast included in the price. We stayed in room 206 - not facing the main road, so it was quiet....More

    Thank Rune H
    Response from Maria Eugenia U, Gerente at Los Itzaes HotelResponded 7 September 2017

    Hello Rune, Thank you for taking the time to leave us a review. We are delighted to hear that you liked our service and the overall hotel. Hoping to see you again soon, Maria

    Reviewed 19 July 2017

    We stayed at this hotel a few days ago!! It was a really nice experience, since the arrival our room was ready and the check in went smoothly. The receptionist was very nice and she was always there for anything we may needed. The room...More

    Thank Miguel Angel C
    Response from Maria Eugenia U, Gerente at Los Itzaes HotelResponded 20 July 2017

    Hello Miguel, Thank you for taking the time to share your experience with other guests on Tripadvisor. We love to read that you enjoyed the pool and our facilities, that you found our stafff to be helpful and that our location was convient, because we...More

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    Hotel Lunata
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    Awards & Recognition
    Certificate of Excellence
    • Top amenities
    • Pool
    • Free High Speed Internet ( WiFi )
    • Breakfast included
    • Hotel Amenities
    • Meeting Rooms
    • Concierge
    • Breakfast included
    • Laundry Service
    • Multilingual Staff
    • Room amenities
    • Air Conditioning
    • Minibar
    • Things to do
    • Pool
    • Price range
    • US$71 - US$211 (Based on Average Rates for a Standard Room)
    • Hotel class
    • Hotel Style
    • #66 On the Beach Hotel in Playa del Carmen
    • Room types
    • Non-Smoking Rooms ,
    • Suites ,
    • Family Rooms
    • Number of rooms
    • 16
    • Reservation Options
    • TripAdvisor is proud to partner with Orbitz, Booking.com, Expedia, Hotwire, Travelocity, TripOnline SA, getaroom.com and Cancelon so you can book your Los Itzaes Hotel reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
    • Location
    • Mexico >
    • Yucatan Peninsula >
    • Quintana Roo >
    • Riviera Maya >
    • Playa del Carmen
    • Also Known As
    • Hotel Los Itzaes ,
    • Los Itzaes Hotel Riviera Maya, Mexico - Playa Del Carmen
    Add Photo Photos
    Traveller (64)
    Room & Suite (145)
    Pool & Beach (30)
    Dining (8)
    Hotel & Grounds (97)
    Family and Play Areas (7)
    Bathroom (2)
    Business Centre & Event Rooms (1)
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    Nearby Attractions
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    Ask a question
    Questions & Answers
    4 February 2017|
    Response from Maria Eugenia U | Property representative |
    Hello, there is a parking company in front of the hotel. They charge $150 MXN per night if you are staying with us, if not it is $200 MXN.
    28 April 2016|
    Response from Maria Eugenia U | Property representative |
    Hello, We do have rooms with 2 double beds. About the music, it depends on when are you coming. Usually it gets pretty loud on high season such as Easter or Christmas/New Year. On low season such as May, June, September or... More
    16 February 2015|
    Response from Maria Eugenia U | Property representative |
    Hello Gema, We are only 2 blocks away from the beach and 1 block away from the 5ta Avenida, so I think we are definitly an ideal choice. Hope to see you soon! Maria Ucañan Los Itzaes Hotel
    Room Tips
    "There isn't an elevator but you can ask for help at the front desk."
    Read review
    "You will love this hotel. The pool is on the roof and is very shallow-only three feet deep, but it feels..."
    Read review
    "roomview disappointing, but honestly cleanliness, location and comfort 2 thumbs up ! ."
    Read review
    "Our room faced the street and with the doors shut at night we slept peacefully."
    Read review
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