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27/8/2017 28/8/2017
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    Viceroy Riviera Maya

    Playa Xcalacoco Frac 7, Playa del Carmen 77710, Mexico
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    Best prices for your stay
    27/8/2017 28/8/2017
    US$603
    US$513
    SAVE US$90
    US$603
    US$603
    Traveller (1169)
    Room & Suite (438)
    Pool & Beach (282)
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    Overview
    • Excellent79%
    • Very good13%
    • Average5%
    • Poor2%
    • Terrible1%
    Travellers talk about
    “outdoor shower” (182 reviews)
    “plunge pool” (161 reviews)
    “ikal del mar” (78 reviews)
    Free Wifi
    Free Parking
    Breakfast Available
    Air Conditioning
    Beachfront
    Pool
    Non-Smoking Rooms
    Restaurant
    Airport Transportation
    Room Service
    Suites
    Poolside Bar
    Fitness centre
    Concierge
    Spa
    Facilities for Disabled Guests
    Business Centre
    Dry Cleaning
    Butler Service
    Housekeeping
    Private Balcony
    5.0 Star Hotel
    All hotel details
    Offers from Viceroy Riviera Maya
    Special Offer: 35% Off + Daily Breakfast
    Hotel packages
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    Azul Beach Resort The Fives Playa Del Carmen
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    #56 of 210 hotels in Playa del Carmen
     
    Grand Velas Riviera Maya
    3,189 reviews
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    Occidental at Xcaret Destination
    12,595 reviews
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    Grand Riviera Princess All Suites Resort & Spa
    8,216 reviews
    #79 of 210 hotels in Playa del Carmen
     
    Rooms
    27 Aug28 Aug
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    1 room, 2 adults, 0 children
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    Write a Review
    Reviews (1,128)
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    There are newer reviews for Viceroy Riviera Maya
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    431 - 435 of 1,037 reviews

    Reviewed 19 August 2014

    I have just returned from a 12 night stay at the viceroy. I stayed in room 14 and I had friends in room 18. Check in - Great staff made the check in process very simple, a quick tour of the hotel and you are...More

    5  Thank Thelmaequi
    Response from VICEROYRM, General Manager at Viceroy Riviera MayaResponded 25 November 2014

    Dear Thelmaequi, We were so pleased to hear that you thought our staff was “Excellent”. We pride ourselves on providing exceptionally thoughtful service. Since our resort is nestled in the jungle, guests do see lizards and monkeys on occasion. Fortunately, mosquitos are a seasonal issue....More

    Reviewed 18 August 2014

    I stayed at the Viceroy from August 11-15th with a friend. We opted to do the all-inclusive option. If I could, I would give this hotel 3.5 stars. 3 is too harsh and 4 is too generous. First I will outline the pluses of this...More

    2  Thank kb0mb
    Response from VICEROYRM, General Manager at Viceroy Riviera MayaResponded 25 November 2014

    Dear kb0mb, Thank you for posting your review on TripAdvisor following your recent stay with us. We were really happy to hear that you enjoyed your recent visit to our jungle refuge and we are glad to have made an impact in your stay. We...More

    Reviewed 14 August 2014

    We recently stayed 4 nights at the viceroy riviera maya. August 4 to august 8 2014. The day we arrived we didn't turn off the lights in the room and spent the day/evening on the beach and when we went back to our room to...More

    5  Thank anne l
    Response from VICEROYRM, General Manager at Viceroy Riviera MayaResponded 3 September 2014

    Dear anne l, We appreciate your feedback and take your comments and concerns very seriously. While incidents like this are quite rare, we can assure you that they are thoroughly investigated. We regret that it wasn’t resolved to your satisfaction. Our goal is to provide...More

    Reviewed 10 August 2014

    I went on a long weekend to this hotel in March and on the last night someone from the staff went inside my room while I was sleeping and stole my Rolex Watch. Since this is a small hotel the staff know when you will...More

    19  Thank fericervera
    Response from VICEROYRM, General Manager at Viceroy Riviera MayaResponded 21 August 2014

    Thank you for raising this issue with us. We strive to provide a safe and secure environment for all of our guests and take feedback like this very seriously. Our reputation as one Mexico's finest resorts is extremely important to us. We apologize for your...More

    Reviewed 9 August 2014

    My husband and I just got back from 5 days in this little piece of heaven. We were a bit on the fence given some of the negative reviews (mosquitos), the bad press Mexico has gotten in the recent years, and some of our previous...More

    3  Thank Gabriela R
    Response from VICEROYRM, General Manager at Viceroy Riviera MayaResponded 25 November 2014

    Dear Gabriela R, Thank you for taking the time to share your feedback on TripAdvisor following your recent stay in Viceroy Riviera Maya. Your complimentary remarks regarding your stay, our services and facilities were a definite delight to read. My colleagues take great pride in...More

    Azul Beach Resort The Fives Playa Del Carmen
    6,344 reviews
    #56 of 210 hotels in Playa del Carmen
     
    Grand Velas Riviera Maya
    3,189 reviews
    #2 of 210 hotels in Playa del Carmen
     
    Occidental at Xcaret Destination
    12,595 reviews
    #70 of 210 hotels in Playa del Carmen
     
    Grand Riviera Princess All Suites Resort & Spa
    8,216 reviews
    #79 of 210 hotels in Playa del Carmen
     
    About
    Awards & Recognition
    Travellers' Choice2017 Winner
    Certificate of Excellence
    Amenities
    • Top amenities
    • Pool
    • Fitness Centre with Gym / Workout Room
    • Room Service
    • Restaurant
    • Beachfront
    • Bar/Lounge
    • Spa
    • Free Parking
    • Free High Speed Internet ( WiFi )
    • Hotel Amenities
    • Room Service
    • Children Activities (Kid / Family Friendly)
    • Free Parking
    • Airport Transportation
    • Dry Cleaning
    • Business Centre with Internet Access
    • Laundry Service
    • Concierge
    • Multilingual Staff
    • Breakfast Available
    • Room amenities
    • Air Conditioning
    • Minibar
    • Things to do
    • Pool
    • Fitness Centre with Gym / Workout Room
    • Restaurant
    • Bar/Lounge
    • Spa
    • Hot Tub
    Details
    • Price range
    • US$472 - US$943 (Based on Average Rates for a Standard Room)
    • Hotel class
    • Hotel Style
    • #9 Spa Hotel in Playa del Carmen
    • #9 Top resorts Hotel in Playa del Carmen
    • #12 On the Beach Hotel in Playa del Carmen
    • #12 Luxury Hotel in Playa del Carmen
    • #23 Romantic Hotel in Playa del Carmen
    • Room types
    • Suites ,
    • Non-Smoking Rooms
    • Number of rooms
    • 41
    • Reservation Options
    • TripAdvisor is proud to partner with Expedia, Travelocity, Orbitz, Hotels.com, Booking.com, Cancelon, TripOnline SA, Agoda, Hotwire, Cheap Tickets, HotelsforEveryone, Evoline ltd, HotelQuickly and getaroom.com so you can book your Viceroy Riviera Maya reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
    • Location
    • Mexico >
    • Yucatan Peninsula >
    • Quintana Roo >
    • Riviera Maya >
    • Playa del Carmen
    • Also Known As
    • Viceroy Riviera Maya Hotel Playa Del Carmen ,
    • Tides Riviera Maya Hotel ,
    • Tides Riviera Maya Resort ,
    • Ikal Del Mar ,
    • Viceroy Riviera Maya Mexico - Playa Del Carmen
    Add Photo Photos
    Traveller (1169)
    Room & Suite (438)
    Pool & Beach (282)
    Dining (168)
    Hotel & Grounds (602)
    Bathroom (31)
    Business Centre & Event Rooms (3)
    Family and Play Areas (1)
    Nearby
    Occidental at Xcaret Destination
    12,595 reviews
    3.34 km away
     
    Grand Velas Riviera Maya
    3,189 reviews
    1.48 km away
     
    Grand Riviera Princess All Suites Resort & Spa
    8,216 reviews
    .74 km away
     
    Azul Beach Resort The Fives Playa Del Carmen
    6,344 reviews
    .09 km away
     
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    Nearby Attractions
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    Ask a question
    Questions & Answers
    InspiredPDX
    14 August 2017|
    AnswerShow all 3 answers
    Response from VICEROYRM | Property representative |
    Hello again! Very easy! you can let our front desk know you will be going to town and tha you will like us to call a taxi for you. The drive to town, restaurants and 5th avenue are in the same area therefore it will be no... More
    0
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    Google Translation
    InspiredPDX
    14 August 2017|
    AnswerShow all 4 answers
    Response from VICEROYRM | Property representative |
    Dear InspiredPDX, Thank you for contacting us! how are you today? The condition of our beach significantly depends on the weather, today and in the past few days it has been just perfect! warm, humid, refreshing breeze... More
    0
    Votes
    Google Translation
    bradsamkatie
    11 June 2017|
    AnswerShow all 4 answers
    Response from VICEROYRM | Property representative |
    Dear bradsamkatie, Thank you for contacting us! How are you today? Yes we do have a fitness center on property. Should you have any further questions please let us know. Warmest regards, ViceroyRM
    0
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    Room Tips
    "Beachfrontvilla's are superb but less secluded than the luxury villa's. Luxury villa's are..."
    Read review
    "Honestly, it's so private, I have no idea what the other rooms mite have been like"
    Read review
    "I would not get a beach front view; they are not private"
    Read review
    "Rooms away from the beach have the most privacy"
    Read review
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