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Viceroy Riviera Maya

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1,039 Reviews from our TripAdvisor Community

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Showing 963: English reviews
Washington DC, District of Columbia
Reviewed 8 April 2014

Beautiful place with approx 40 private villas with pools and outside showers. Very attentive, great and friendly staff. Extremely relaxing! You can also see monkeys in the trees and other animals on the pristine property.

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Thank Josh J
Kangasala, Finland
Reviewed 3 April 2014

Very nice, intimate, quiet, clean. Excellent service! Food was good and the cabins were classy and comfortable, private pool was lovely. Definitely worth it!........................................................................

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1Thank Nanna K
Lake Orion, Michigan
Reviewed 1 April 2014

My husband and I just returned from Viceroy a few days ago and I am still glowing from our trip! First of all, the resort is just spectacular. Private, romantic, luxurious, it's a perfect getaway for couples of all ages. Each private room is a stand alone bungalow complete with a private plunge pool (you can select how warm you...

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1Thank Tracie V
Minneapolis, Minnesota
Reviewed 31 March 2014

You are provided your own private casita and each nought they surprise you with romantic rose petals and candles around your room and private plunge pool. I surprised my wife with a 25th wedding anniversary recommitment ceremony. Daniella, our concierge worked on every last detail including bringing in a fabulous minister Enrique. The service is above five star in every...

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1Thank JTM926
Reviewed 28 March 2014 via mobile

I went with my wife last year for a honey moon celebration. Service is more than excelent. The tropical atmosphere the hotel provides is amazing. The attention is personalized and the personnel is always trying to help you have a better stay. I would definitely advise you to purchase the all inclusive package in advance. There is no downside with...

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Thank Luis C
Boston
Reviewed 24 March 2014

Warmth surrounded me in more ways than one on my joyous return to what I fondly refer to as my new home away from home. As I experienced this paradise last in 2008, which was fabulous I must say that this visit, time did stand still and I was able to defrost from the cold Boston winter that began to...

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Thank Laura G
New York City, New York
Reviewed 24 March 2014

PROS: First, let me start by saying the service was really top notch. They go above and beyond for you and do whatever they possibly can to accommodate everything you want (within their power). Daniella our concierge was especially fantastic as was the majority of the staff. The really do go above and beyond. Also, the resort is really beautiful....

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3Thank Jdosh14
San Francisco, California
Reviewed 22 March 2014

My one and only complaint was that there was no coffee maker in my villa. Of course, when I mentioned it to the manager, one magically appeared the next day. Other than that I'd have to say ( as so many have said before me) that this was a dream vacation. What is different about my review is that while...

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Thank Food-E
Miami Beach, Florida
Reviewed 22 March 2014

After shopping around many hotels we knew Viceroy was it,we had the most amazing experience,it is a beautiful place,different from everything else!! Every single day was wonderful! They made us feel like royalty,amazing service!! LOVED IT! Special thanks to: Alberto,Anastasio,Ricardo,Omar,Pepe,Salvador,Sofia,Daniela,Mirella,David,Francisco & every single member of the staff,is wonderful to see people loving their jobs and caring like you all do!!...

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1Thank Sandra J
Plainfield, Illinois, United States
Reviewed 21 March 2014 via mobile

We just returned from a 4 night stay and easily should have booked for 7 nights. I am not going to repeat many of the common reviews here but highlights are as follows - Villa 28 is amazing and private - Peppe and Salvatore are attentive and great at their jobs - Spring for dinner on the pier very romantic...

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2Thank Christine P

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Room Service
  • Restaurant
  • Beachfront
  • Bar/Lounge
  • Spa
  • Free Parking
About the property
  • Beachfront
  • Pets Allowed ( Dog / Pet Friendly )
Things to do
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Restaurant
  • Bar/Lounge
  • Spa
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
In your room
  • Air Conditioning
  • Minibar
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Room Service
  • Children Activities (Kid / Family Friendly)
  • Free Parking
  • Airport Transportation
  • Dry Cleaning
  • Business Centre with Internet Access
  • Laundry Service
  • Concierge
  • Multilingual Staff
  • Breakfast Available
  • Banquet Room
Official Description (provided by the hotel)
Located just 35 minutes from Cancun International Airport and three miles from popular Playa del Carmen, Viceroy Riviera Maya is a serene hideaway set on the turquoise Caribbean amid a lush jungle ambiance. As Riviera Maya’s #1 resort in Conde Nast Traveler’s 2011 Readers’ Choice Awards, Viceroy offers world-class amenities, personalized pampering, exquisitely appointed villa accommodations with private patio and plunge pool, refined Mexican cuisine accented with international touches at La Marea and Mexican-Mediterranean fare at the seaside Coral Grill. Mayan influences abound, from the Mayan Blessing performed on arrival by the resort’s Shaman to the Mayan healing techniques offered at the award-winning spa. A Lagoon Pool, private pier, fitness center and traditional temazcal sweatlodge are among the resort’s many other pleasures. ... more   less 

Additional Information about Viceroy Riviera Maya

Address: Playa Xcalacoco Frac 7, Playa del Carmen 77710, Mexico (Formerly The Tides Riviera Maya)
Region: Mexico > Yucatan Peninsula > Quintana Roo > Riviera Maya > Playa del Carmen
Price Range: €406 - €1,155 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Viceroy Riviera Maya 5*
Number of rooms: 41
Reservation Options:
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Also Known As:
Viceroy Riviera Maya Hotel Playa Del Carmen
Tides Riviera Maya Hotel
Tides Riviera Maya Resort
Ikal Del Mar
Viceroy Riviera Maya Mexico - Playa Del Carmen
Hotel Style:
#10 Top resorts Hotel in Playa del Carmen
#11 Spa Hotel in Playa del Carmen
#11 Luxury Hotel in Playa del Carmen
#13 On the Beach Hotel in Playa del Carmen
#23 Romantic Hotel in Playa del Carmen
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Questions & Answers

Here's what travellers have asked, with answers from Viceroy Riviera Maya staff and other travellers.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Try and stay far away from the hotel next door - or don't expect to ever get a relaxing evening”
 of 5 bubbles LouiseG313, 21 Mar 2017 | Read review
“The Premium Villas are secluded and lovely!”
 of 5 bubbles jwb2, 20 Mar 2017 | Read review
“All the rooms are excellent.”
 of 5 bubbles 833SueB, 15 Mar 2017 | Read review
“Ocean view rooms are great but don't seem as private as some of the others that are tucked away in the garden area of the property”
 of 5 bubbles johannahb69, 13 Mar 2017 | Read review
“All rooms are individual villa style. One closer to pool area are less private, ones towards front of resort are very private.”
 of 5 bubbles hauensteink, 8 Mar 2017 | Read review
5 of 5