We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.
The latest reviews. The lowest prices. The perfect place to shop for hotels.

Viceroy Riviera Maya

Travellers' Choice award winner
04/06/2017 05/06/2017
1 room 2 adults 0 children
Lock in the lowest price from our partners
View Deal
Compare best prices from top travel sites
and 8 more sites!
Professional photos
Viceroy Riviera Maya
View Map
{"scriptFlags":null,"containerClass":null,"widget":{"name":"ibex_photo_carousel","template":"ibex_photo_carousel__widget","dust":{"nav_controls":"ibex_photo_carousel__nav_controls"},"moduleList":["handlers"],"divClasses":"prw_rup prw_ibex_photo_carousel","js":{"handlers":"(ta.prwidgets.getjs(this,'handlers'))"}}}
Add Photo Write a Review

1,079 Reviews from our TripAdvisor Community

Traveller rating
Traveller type
Time of year
Language
  • More
There are newer reviews for Viceroy Riviera Maya
See the most recent reviews
Showing 998: English reviews
Lufkin, Texas
Reviewed 13 July 2014

Beautiful boutique style hotel! Very quiet & relaxing atmosphere. Truly a get away for couples wanting to unwind! None of the loud music & noise we have experienced at large resorts. The food was excellent! The property is tucked away off the main road. The beach was perfect for swimming. We were always able to have a chair under a...

 Report
Helpful?
1Thank dpmoore
VRMManagement, General Manager at Viceroy Riviera Maya, responded to this review

Dear dpmoore, Thank you for taking the time to write your review on your holiday experience at Viceroy Riviera Maya. We try our best to offer our guests an incredible experience, whether they spend time at the beach in one of our palapas, relax at one of our jungle cabin while taking a massage or have a delicious meal at...

long islland, ny
Reviewed 13 July 2014 via mobile

Beyond amazing service. From check in to check out it was a flawless stay. Special shout out to Manny and David and Chef Paloma for helping us with our dietary restrictions. Service from Pepe at the pool and beach was outstanding. If you are thinking of going don't look any further. They address you by name and know how you...

 Report
Helpful?
Thank marissad
VRMManagement, General Manager at Viceroy Riviera Maya, responded to this review

Dear marissad, Thank you for staying with us and sharing your review of Viceroy Riviera Maya. We couldn't be happier to hear that you had such a wonderful experience and that you appreciated the attention to detail and service from our amazing staff. Our Culinary Team is honored by your kind words and is delighted that they could assist with...

Los Angeles, California
Reviewed 10 July 2014

What can I say...this was the best customer service I've ever received, and I know my new wife would agree with me. From being greeted at our tranquil check-in (there is no front desk, just a breezy bamboo entryway) by Omar, to the impeccable service day in, day out courtesy of Pepe and Francisco, I've never felt more welcomed, honored...

 Report
Helpful?
1Thank Michael F
VRMManagement, General Manager at Viceroy Riviera Maya, responded to this review

Dear Michael F, We really appreciate you taking the time to share your honeymoon experience. We are truly honored to read that you enjoyed your stay and most of all this was one of the best experiences you have had. The fact that you had a wonderful experience reinforces that we are certainly doing an amazing job. We are happy...

New York City, New York
Reviewed 8 July 2014

My girlfriend and I just spent 7 nights at the Viceroy for the 2nd time in a year and can't wait to go back again! It's an incredibly relaxing, beautiful, and enjoyable experience and the staff bend over backwards to make you feel welcome and accommodate any request. The rooms are mostly set back in the lush jungle with a...

 Report
Helpful?
1Thank Tom L
VRMManagement, General Manager at Viceroy Riviera Maya, responded to this review

Dear Tom L, We greatly appreciate the wonderful, detailed review you have posted on your recent holiday and second visit at Viceroy Riviera Maya. We ensure that everyone who steps foot into our jungle paradise feels special and that they leave our romantic getaway with memories that will indeed last a lifetime. One of the key attributes of Viceroy Riviera...

Concord, NC
Reviewed 6 July 2014

We just returned from five days at Viceroy, celebrating our anniversary in one of their luxury villas and it was an amazing experience even before we got there. About 2 weeks before our scheduled departure, we contacted the concierge to request a "quiet, private, secluded villa" (we had read many Trip Advisor reviews and wanted to make sure we were...

 Report
Helpful?
1Thank Natacha C
VRMManagement, General Manager at Viceroy Riviera Maya, responded to this review

Dear Natacha C, Thank you for taking time out to post such positive feedback about your recent stay at Viceroy Riviera Maya. We are committed to making every holiday experience a fulfilling and memorable one and so we are delighted to know that your experience was exceptional and that the services, accommodation and amenities we delivered contributed to a wonderful...

Greater Melbourne, Australia
Reviewed 6 July 2014

The facilities at this hotel are beautiful, private and perfect for honeymoon which we were on. The staff - Pepe, Karen and Roberto in particular were magnificant - always trying to please and do anything they can to help. The pool is great as are the beach huts. The room is great (we had #37 closer to reception - this...

 Report
Helpful?
1Thank Tiger70SH
VRMManagement, General Manager at Viceroy Riviera Maya, responded to this review

Dear Tiger70SH, Thank you for taking the time to post your valuable feedback following your recent stay. We do value the comments from our guests as this helps us improve in the areas where we may have fallen short. We are always deeply concerned about our guest experience and do our utmost to listen to their perception and do what...

Los Angeles, California, United States
Reviewed 2 July 2014

Recently married, we had a big decision to make. Where did we want to spend our Honeymoon? I had heard from colleagues and friends that Viceroy Riviera Maya offered it all; Intimacy, destination, service, unique accommodations and all was true. There are not enough words to explain how special this hotel is. They pay attention to the smallest of details....

 Report
Helpful?
Thank AADill
VRMManagement, General Manager at Viceroy Riviera Maya, responded to this review

Dear AADill Thank you for making us your hotel of choice and we are happy to hear that you loved every aspect of Viceroy Riviera Maya experience, from the hands on personalized service to all the little touches we offer. Viceroy Riviera Maya prides itself in providing guests with amazing hospitality and there is nothing more satisfying than knowing our...

Great Neck, New York
Reviewed 1 July 2014

From the minute my husband and I arrived at the Viceroy in Riviera Maya, it was perfection. From the hydrating coconut drink to every member of the staff knowing our names, it made the experience personal from the start. Our room was incredible-the presidential suite had everything you could imagine and was immaculate. The pool outside our suite was gorgeous...

 Report
Helpful?
1Thank Sol G
VRMManagement, General Manager at Viceroy Riviera Maya, responded to this review

Dear Sol G, Thank you for your kind comments about your recent visit at Viceroy Riviera Maya. We take great pride in the range of services and facilities we offer and I am delighted to read that you enjoyed them. We enjoy making all our guests feel at home and assisting them in any way we can. No request is...

Houston
Reviewed 28 June 2014

We were originally scheduled for 4 nights but stayed 5 nights Did the all inclusive Worth it The breakfast is fabulous Lunches are great Fresh ceviche if you like it Salads terrific Dinner could be sketchy depending upon what you ordered Desserts were awful except for the ice cream Fortunately they have hired a new chef. Pepe is the man...

 Report
Helpful?
1Thank EKWhouston
VRMManagement, General Manager at Viceroy Riviera Maya, responded to this review

Dear EKWHouston, Thank you for sparing your valuable time to share your feedback on your recent stay at Viceroy Riviera Maya. I am pleased to note that our services and facilities were up to your satisfaction. Your positive feedback about the hotel is deeply appreciated and has been communicated to all the members of our team. Our staff is our...

Santa Barbara, California, United States
Reviewed 24 June 2014

After 7 nights of roughing it south of Playa Del Carmen, we booked the Viceroy for our last night before heading back to the US. Our welcome to the hotel was 5 star, with our host offering a shady spot to rest, a fresh coconut drink and a tour of the property. Our villa was absolutely stunning with plenty of...

 Report
Helpful?
1Thank Beth B
VRMManagement, General Manager at Viceroy Riviera Maya, responded to this review

Dear Beth B, Many thanks for your review regarding your recent stay, and for highlighting our great services and amenities that we offer at Viceroy Riviera maya. We are absolutely delighted that you enjoyed your holiday in the Riviera Maya and that we were able to exceed your expectations. We do appreciate all of your feedback as it does help...

1,489 photos of this hotel

Traveller photos: See what travellers like you saw

Viewed
All Traveller Photos (1090)
Viewed
Room/Suite (246)
Viewed
Pool/Beach Area (213)
Viewed
Hotel & Grounds (128)
Viewed
Dining (107)
Viewed
Business Centre/Function Rooms (1)
Viewed
Bathroom (30)
Viewed
View from Room (21)
Viewed
0:53
Videos (3)
Viewed
Other (341)

TripAdvisor Photos: Professional photos exclusively commissioned by TripAdvisor

Viewed
All TripAdvisor Photos (370)
Viewed
Amenities (43)
Viewed
Beach (26)
Viewed
Ocean View Villa (99)
Viewed
Pool (37)
Viewed
Dining (52)
Viewed
Royal Villa (53)
Viewed
The Hotel (60)

Management photos: Courtesy of the property manager

Viewed
All Management Photos (29)
Viewed
Room/Suite (13)
Viewed
Hotel & Grounds (5)
Viewed
Dining (2)
Viewed
Bathroom (1)
Viewed
Pool/Beach Area (3)
Viewed
Business Centre/Function Rooms (2)
Viewed
Other (3)
04/06/2017 05/06/2017
Hotels you might also like...
Travellers also viewed these Playa del Carmen hotels
2.2 km away
Banyan Tree Mayakoba
Banyan Tree Mayakoba
#2 of 214 in Playa del Carmen
1,960 reviews
2.6 km away
Fairmont Mayakoba
Fairmont Mayakoba
#7 of 214 in Playa del Carmen
3,657 reviews
4.7 km away
Mahekal Beach Resort
Mahekal Beach Resort
#29 of 214 in Playa del Carmen
2,586 reviews
Show Prices
Show Prices
Show Prices
7.2 km away
Rosewood Mayakoba
Rosewood Mayakoba
#1 of 214 in Playa del Carmen
1,615 reviews
1.5 km away
Grand Velas Riviera Maya
Grand Velas Riviera Maya
#3 of 214 in Playa del Carmen
2,981 reviews
5.3 km away
The Royal Playa del Carmen
The Royal Playa del Carmen
#13 of 214 in Playa del Carmen
15,525 reviews
Show Prices
Show Prices
Show Prices

Amenities

Highlights
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Room Service
  • Restaurant
  • Beachfront
  • Bar/Lounge
  • Spa
  • Free Parking
  • Free High Speed Internet ( WiFi )
About the property
  • Beachfront
  • Pets Allowed ( Dog / Pet Friendly )
Things to do
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Restaurant
  • Bar/Lounge
  • Spa
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
In your room
  • Air Conditioning
  • Minibar
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Room Service
  • Children Activities (Kid / Family Friendly)
  • Free Parking
  • Airport Transportation
  • Dry Cleaning
  • Business Centre with Internet Access
  • Laundry Service
  • Concierge
  • Multilingual Staff
  • Breakfast Available
  • Banquet Room
Official Description (provided by the hotel)
Located just 35 minutes from Cancun International Airport and three miles from popular Playa del Carmen, Viceroy Riviera Maya is a serene hideaway set on the turquoise Caribbean amid a lush jungle ambiance. As Riviera Maya’s #1 resort in Conde Nast Traveler’s 2011 Readers’ Choice Awards, Viceroy offers world-class amenities, personalized pampering, exquisitely appointed villa accommodations with private patio and plunge pool, refined Mexican cuisine accented with international touches at La Marea and Mexican-Mediterranean fare at the seaside Coral Grill. Mayan influences abound, from the Mayan Blessing performed on arrival by the resort’s Shaman to the Mayan healing techniques offered at the award-winning spa. A Lagoon Pool, private pier, fitness center and traditional temazcal sweatlodge are among the resort’s many other pleasures. ... more   less 

Additional Information about Viceroy Riviera Maya

Address: Playa Xcalacoco Frac 7, Playa del Carmen 77710, Mexico (Formerly The Tides Riviera Maya)
Region: Mexico > Yucatan Peninsula > Quintana Roo > Riviera Maya > Playa del Carmen
Price Range: €408 - €776 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Viceroy Riviera Maya 5*
Number of rooms: 41
Reservation Options:
TripAdvisor is proud to partner with Expedia, Booking.com, Hotels.com, Travelocity, Hotwire, Cancelon, getaroom.com, TripOnline SA, Evoline ltd, HotelQuickly and HRS so you can book your Viceroy Riviera Maya reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Viceroy Riviera Maya Hotel Playa Del Carmen
Tides Riviera Maya Hotel
Tides Riviera Maya Resort
Ikal Del Mar
Viceroy Riviera Maya Mexico - Playa Del Carmen
Hotel Style:
#9 Top resorts Hotel in Playa del Carmen
#9 Spa Hotel in Playa del Carmen
#10 Luxury Hotel in Playa del Carmen
#12 On the Beach Hotel in Playa del Carmen
#23 Romantic Hotel in Playa del Carmen
Is This Your TripAdvisor Listing?
Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.
Claim Your Listing

Questions & Answers

Here's what travellers have asked, with answers from Viceroy Riviera Maya staff and other travellers.
90 questions
Ask a question

See all questions (90)

Questions? Get answers from Viceroy Riviera Maya staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“North side of the property rooms to avoid the Azul resort”
BMozekian, 16 May 2017 | Read review
“Room 37 was great and close to the entrance”
Febe222, 10 May 2017 | Read review
“Can't go wrong, all villas great.”
omearajr, 5 May 2017 | Read review
“The premium villa was very spacious and we felt as though we had complete privacy.”
Mark349, 27 Apr 2017 | Read review
“I can't imagine a bad room, but I enjoy privacy so would recommend a room in the middle (away from the beach and the lobby).”
shwall07, 25 Apr 2017 | Read review
5 of 5
Expedia.com
US$544* /night
View Deal
CancelonUS$679
Booking.comUS$544
Hotwire.comUS$544
View all 10 deals
*Disclaimer
Prices are for 1 room, 2 adults
Change dates