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Viceroy Riviera Maya

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1,061 Reviews from our TripAdvisor Community

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Showing 983: English reviews
Colombia
Reviewed 2 weeks ago

Small luxury hotel with a few beautiful villas where you will relax and enjoy every second of your stay. Staff is courteous and always ready to help you in any possible way! Perfect place for an amazing adult vacation at Riviera Maya.

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Helpful?
Thank brujacali
VICEROYRM, General Manager at Viceroy Riviera Maya, responded to this review

Dear brujacali Thank you for your review and for choosing to spend the holiday with us. We were pleased to read that you enjoyed our service, is a real pleasure to surprise our guest with details that enhance their stay. We look forward to host you again in your next visit to Riviera Maya. Best wishes, Pedro Lara General Manager

New York, NY
Reviewed 3 weeks ago

I wanted a very special place for my partner's 60th birthday, and the Viceroy was the perfect choice. Truly exclusive, private, beautiful. Gorgeous grounds with hidden casitas, veyr ingeniously sited to offer maximum privacy. Very spacious and well-appointed. Staff tremendously gracious and solicitous. The pool area is gorgeous. So many different ways to enjoy the casitas and the property. Very...

Review collected in partnership with this hotel
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3Thank eidolonnyc
VICEROYRM, General Manager at Viceroy Riviera Maya, responded to this review

Dear eidolonnyc Let me take this opportunity to thank you for choosing Viceroy Riviera Maya and for taking few minutes of your valuable time to give us your comments in Trip Advisor. We are thrilled to hear that your parents had a memorable stay with us. We always strive to provide an exceptional service to our guests. Also, I should...

Oklahoma City, Oklahoma
Reviewed 3 weeks ago

The most unreal hotel I have ever stayed. 5 star in every facet of service & facilities. Only 41 Palapa covered room, each with private pool, outdoor shower and guaranteed relaxation. Two restaurants with varied menus or anything you may wish to custom order. beautiful beach , Pool and attentive, friendly service. Secure & relaxing. We just returned to the...

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Helpful?
1Thank Paul M
VICEROYRM, General Manager at Viceroy Riviera Maya, responded to this review

Dear Paul M Thank you for your review and for choosing to spend the holiday with us. We were pleased to read that you enjoyed our service, is a real pleasure to surprise our guest with details that enhance their stay. We look forward to host you again in your upcoming visit this July. With best regards, Pedro Lara General...

Fulton, Maryland
Reviewed 3 weeks ago

If you're lucky, when you arrive you will be greeted by someone like Rosie, who will escort you down the path, into the little slice of jungle, to the spa where you will be welcomed with a blessing by a shaman. As you walk the property, you might even get to see a few of the spider monkeys carrying their...

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Helpful?
Thank Heather M
VICEROYRM, General Manager at Viceroy Riviera Maya, responded to this review

Dear Heather M I would like to take this opportunity to thank you for taking the time to provide us your comments about your recent stay at our little paradise. We are very happy to hear that you enjoyed your stay with us, particularly the service from our dedicated team. At Viceroy Riviera Maya we strive to delight our guest...

Green Bay, Wisconsin
Reviewed 3 weeks ago

My wife and I just returned from a fantastic six night stay at the Viceroy Riviera Maya and I can tell you it was truly a great experience from the moment we were whisked away from the airport until we, sadly, had to leave. Once we arrived at the hotel, Edward met us and we were given a Mayan blessing...

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Helpful?
Thank candkfhoward
VICEROYRM, General Manager at Viceroy Riviera Maya, responded to this review

Dear candkfhoward Let me take this opportunity to thank you for choosing Viceroy Riviera Maya and for taking few minutes of your valuable time to give us your comments in Trip Advisor. We are thrilled to hear that you had a memorable stay with us. We always strive to provide an exceptional service to our guests. Also, I should say...

Reviewed 3 weeks ago

I've never felt so welcome, so accommodated. The treated me like I was royalty, always pleasant, respectful and goes overboard to make sure you are taken care of, that your comfortable and your plans go smoothly. I loved being there, so peaceful, private and the jungle retreat was simply more than I could have dreamed. It was like I was...

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Helpful?
Thank Trina B
VICEROYRM, General Manager at Viceroy Riviera Maya, responded to this review

Dear Trina B I would like to take this opportunity to thank you for choosing Viceroy Riviera Maya and for taking time to give us your valuable comments. We are truly delighted to hear that you enjoyed the stay with us. I have shared this note with our entire team, as we always strive to provide a personalized and unique...

London, United Kingdom
Reviewed 4 weeks ago via mobile

Absolutely loved this place, so comfy, lovely private villas with heated pools, that are properly heated not slightly heated, at first I was concerned that our villa would not be beach front unless we paid a lot more but it was actually perfect as they are so private in the jungle and only a short couple of minutes walk to...

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Thank s0skia
VICEROYRM, General Manager at Viceroy Riviera Maya, responded to this review

Dear s0skia Thank you for giving us your comments, I appreciate that you have taken the time to write about your recent stay. We are very happy to hear you have a great experience at our jungle paradise. I thank you for choosing to stay at Viceroy Riviera Maya and we look forward to welcoming you back in the near...

Irving, Texas
Reviewed 4 weeks ago

We absolutely can NOT say enough about how amazing our stay was with the Viceroy! We loved it so much, we were scheduled to stay at another hotel for the 2nd half of our honeymoon, but cut our stay there short, JUST so we could get back to the Viceroy! You get what you pay for, and the Viceroy is...

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Helpful?
Thank Shaneandnicholepace
VICEROYRM, General Manager at Viceroy Riviera Maya, responded to this review

Dear Shaneandnicholepace We are thrilled to hear your honeymoon stay with us was so special! Thank you for giving us the opportunity to share the Viceroy Riviera Maya experience while providing a relaxing stay and as memorable and beautiful as possible for you. We believe the most beautiful jewels are difficult to find, we are happy that you have found...

Washington, District of Columbia, United States
Reviewed 4 weeks ago

The service at this hotel is top notch. Each and every employee greets you and accommodates you. It is a pleasure to dine in the restaurants. The food was delicious and very fresh. We enjoyed participating in the chef's table with other hotel guests. Each day we sat out in the beach cabanas. We also took a trip to a...

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Helpful?
Thank Kate L
VICEROYRM, General Manager at Viceroy Riviera Maya, responded to this review

Dear Kate L Thank you for giving us your comments, I appreciate that you have taken the time to write about your recent stay. We are very happy to hear you have a great experience at our jungle paradise. I thank you for choosing to stay at Viceroy Riviera Maya and we look forward to welcoming you back in the...

Reviewed 4 weeks ago via mobile

This place is amazing and beautiful. We stayed in the beachfront villa and it was wonderful! The staff were all simply perfect. The food and drinks were top notch. The whole experience just completely amazed us. We will definitely be going back

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Helpful?
Thank rjs418
VICEROYRM, General Manager at Viceroy Riviera Maya, responded to this review

Dear rjs418 Thank you for your review and for choosing to spend the holiday with us. We were pleased to read that you enjoyed our service, is a real pleasure to surprise our guest with details that enhance their stay. We look forward to host you again in your next visit to Riviera Maya. Best wishes, Pedro Lara General Manager

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Amenities

Highlights
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Room Service
  • Restaurant
  • Beachfront
  • Bar/Lounge
  • Spa
  • Free Parking
  • Free High Speed Internet ( WiFi )
About the property
  • Beachfront
  • Pets Allowed ( Dog / Pet Friendly )
Things to do
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Restaurant
  • Bar/Lounge
  • Spa
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
In your room
  • Air Conditioning
  • Minibar
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Room Service
  • Children Activities (Kid / Family Friendly)
  • Free Parking
  • Airport Transportation
  • Dry Cleaning
  • Business Centre with Internet Access
  • Laundry Service
  • Concierge
  • Multilingual Staff
  • Breakfast Available
  • Banquet Room
Official Description (provided by the hotel)
Located just 35 minutes from Cancun International Airport and three miles from popular Playa del Carmen, Viceroy Riviera Maya is a serene hideaway set on the turquoise Caribbean amid a lush jungle ambiance. As Riviera Maya’s #1 resort in Conde Nast Traveler’s 2011 Readers’ Choice Awards, Viceroy offers world-class amenities, personalized pampering, exquisitely appointed villa accommodations with private patio and plunge pool, refined Mexican cuisine accented with international touches at La Marea and Mexican-Mediterranean fare at the seaside Coral Grill. Mayan influences abound, from the Mayan Blessing performed on arrival by the resort’s Shaman to the Mayan healing techniques offered at the award-winning spa. A Lagoon Pool, private pier, fitness center and traditional temazcal sweatlodge are among the resort’s many other pleasures. ... more   less 

Additional Information about Viceroy Riviera Maya

Address: Playa Xcalacoco Frac 7, Playa del Carmen 77710, Mexico (Formerly The Tides Riviera Maya)
Region: Mexico > Yucatan Peninsula > Quintana Roo > Riviera Maya > Playa del Carmen
Price Range: €367 - €963 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Viceroy Riviera Maya 5*
Number of rooms: 41
Reservation Options:
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Also Known As:
Viceroy Riviera Maya Hotel Playa Del Carmen
Tides Riviera Maya Hotel
Tides Riviera Maya Resort
Ikal Del Mar
Viceroy Riviera Maya Mexico - Playa Del Carmen
Hotel Style:
#10 Top resorts Hotel in Playa del Carmen
#11 Luxury Hotel in Playa del Carmen
#11 Spa Hotel in Playa del Carmen
#13 On the Beach Hotel in Playa del Carmen
#23 Romantic Hotel in Playa del Carmen
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Questions & Answers

Here's what travellers have asked, with answers from Viceroy Riviera Maya staff and other travellers.
88 questions
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Premium Villa really private and felt like we were in the jungle. Ocean View rooms closer to beach but seemed less private.”
Boomer_from_Boulder, 23 Apr 2017 | Read review
“The villas near the reception and along the upper side are more private than those in the area of the restaurants or in front of the beach”
RitaNogueiraRamos, 12 Apr 2017 | Read review
“Ask for total privacy, not directly on beach is fine”
elizabethlV5030YA, 11 Apr 2017 | Read review
“avoid villa 38. We ended up in villa 30. Noise was not problem for us.”
CMelendi, 11 Apr 2017 | Read review
“We liked the mid area, Unit 16, very quiet. I'm sure other areas are as good. Ocean front available.”
H782LKpaulm, 31 Mar 2017 | Read review
5 of 5