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Viceroy Riviera Maya

1,217 reviews
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Traveller (1252)
Room & Suite (473)
Pool & Beach (294)
Overview
  • Excellent79%
  • Very good12%
  • Average5%
  • Poor2%
  • Terrible2%
Travellers talk about
“outdoor shower”(196 reviews)
“plunge pool”(168 reviews)
“ikal del mar”(78 reviews)
Free Wifi
Free Parking
Breakfast Available
Air Conditioning
Beachfront
Pool
Non-Smoking Rooms
5.0 Star Hotel
All hotel details
Offers from Viceroy Riviera Maya
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Rooms
4 Mar5 Mar
|
1 room, 2 adults, 0 children
Standard Room
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Reviews (1,217)Write a Review
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Traveller rating
873
141
54
26
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873
141
54
26
23
Show reviews that mention
All reviewsoutdoor showerplunge poolikal del marcoral grillmayan indulgenceluxury villaour honeymoonsignature villaall inclusive packagejungle paradisetour of the groundsthatched roofsun deckday bedcevicheromantic getawayspider monkeys
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11 - 15 of 1,117 reviews
Reviewed 1 week ago

This hotel and the amazing staff will pamper you from the moment you arrive. They anticipate your needs before you do. If you are looking for a romantic couples destination this is the place. We have zero complaints, everything was amazing!More

Review collected in partnership with this hotel
1  Thank Sara E
Response from VICEROYRM, Director General at Viceroy Riviera MayaResponded 1 week ago

Dear Sara E. Thank you for taking the time to review your recient stay. We are thrilled to hear that you enjoyed the service from our dedicated team and all the facilities, and to know that both exceeded your expectations. Whe hope to welcome you...More

Reviewed 1 week ago

From beginning to end, our experience at the Viceroy Riveria Maya was exceptional - the villa, staff, the food, the service, and the attention to detail combined to more than fulfill our expectations for a wonderful stay. We would highly recommend.More

Review collected in partnership with this hotel
Thank hjandj
Response from VICEROYRM, Director General at Viceroy Riviera MayaResponded 1 week ago

I would like to take this opportunity to thank you for taking the time to provide us your comments about your recent stay at our little paradise. We are very happy to hear that you enjoyed your stay with us and the service from our...More

Reviewed 1 week ago

the Viceroy is a beautiful jungle resort. The villas are all just a very short walk down a beautiful path to the beach/pool areas. Upon arrival at the pool, there is always someone there to ask if you prefer beach or pool. You are then...More

1  Thank Jill O
Response from VICEROYRM, Director General at Viceroy Riviera MayaResponded 1 week ago

Dear Jill O Thank you for taking the time to provide us your comments about your recent stay at our little paradise. We are very happy to hear that you enjoyed your stay with us and the service from our dedicated team. We appreciate that...More

Reviewed 1 week ago via mobile

My wife and I just returned from three blissful nights at The Viceroy Riviera Maya, 30 minutes south of the Cancun Airport. From the moment we arrived to the moment we departed, staff hospitality and attentiveness was supreme. I was amazed how many members of...More

Thank Michael I
Response from VICEROYRM, Director General at Viceroy Riviera MayaResponded 1 week ago

Dear Michael I Thank you for choosing our jungle retreat for your more recently holidays and for taking the time to provide us your comments of your stay. We are very happy to read your comments about our facilities, the food and our dedicate team...More

Reviewed 1 week ago

the hotel and the staff seem to know what I wanted before I knew I wanted it, everything was seamless, there is no formal front desk and of course no need for one. the staff on all levels is excellent. the food is outstanding each...More

Review collected in partnership with this hotel
1  Thank Donald P
Response from VICEROYRM, Director General at Viceroy Riviera MayaResponded 1 week ago

Dear Donald P. Thank you very much for take the time to review your experience at Viceroy Riviera Maya.  We are very delighted to read your comments regarding our Villas, amenities and particularly our staff. we are glad to hear that everything exceeded your expectations,...More

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123456224
About
Awards & Recognition
Travellers' Choice
2018 Winner
Certificate of Excellence
Amenities
Top amenities
Pool
Free High Speed Internet ( WiFi )
Fitness Centre with Gym / Workout Room
Room Service
Restaurant
Beachfront
Bar/Lounge
Spa
Free Parking
Hotel Amenities
Room Service
Children Activities (Kid / Family Friendly)
Free Parking
Airport Transportation
Dry Cleaning
Business Centre with Internet Access
Laundry Service
Concierge
Multilingual Staff
Breakfast Available
Room amenities
Air Conditioning
Minibar
Things to do
Pool
Fitness Centre with Gym / Workout Room
Restaurant
Bar/Lounge
Spa
Hot Tub
Heated pool
Adult pool
Outdoor pool
Details
Price range
US$458 - US$1,421 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#9 Spa Hotel in Playa del Carmen
#9 Top resorts Hotel in Playa del Carmen
#11 On the Beach Hotel in Playa del Carmen
#11 Luxury Hotel in Playa del Carmen
#23 Romantic Hotel in Playa del Carmen
Room types
Suites, Non-Smoking Rooms
Details
Price range
US$458 - US$1,421 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#9 Spa Hotel in Playa del Carmen
#9 Top resorts Hotel in Playa del Carmen
#11 On the Beach Hotel in Playa del Carmen
#11 Luxury Hotel in Playa del Carmen
#23 Romantic Hotel in Playa del Carmen
Room types
Suites, Non-Smoking Rooms
Add Photo Photos
Traveller (1252)
Room & Suite (473)
Pool & Beach (294)
Dining (173)
Amenities (43)
Business Centre & Event Rooms (3)
Family and Play Areas (1)
Questions & Answers
Ask a question
jam207297
18 January 2018|
Answer
Response from VICEROYRM | Property representative |
Dear jam207297 Thank you considering us for celebrate your honeymoon. Ones of the characteristic of our jungle refuge is that each villa is completely different and private. The luxury and royal villa are excellent option... More
0
Votes
Google Translation
Attyah J
16 January 2018|
Answer
Response from VICEROYRM | Property representative |
Dear Attyah J; Thank you for contacting and selecting us to be a part of such an important celebration. Our All-Inclusive packages, have: Daily Breakfast, lunch and dinner a la carte. Room service (we charge only the... More
0
Votes
Google Translation
holidayfun85
15 January 2018|
AnswerShow all 4 answers
Response from nobizit | Reviewed this property |
Coco’s Cabanas is down the way. They have a pizza oven, pool and full bar. The food is decent, affordable and they are super nice.
0
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12345638
Room Tips
"Ask for a room with a plunge pool"
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"Don't spend the money on a villa with beach view. They are right off the path and have little or no..."
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"Ask for room away from neighboring hotel, use the awesome painting garden (they provide all the supplies and..."
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"skip the ocean view room"
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