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Viceroy Riviera Maya

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1,022 Reviews from our TripAdvisor Community

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Showing 947: English reviews
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Charlotte, North Carolina
Reviewed 4 days ago NEW

This was my second stay at this property and I can't come up with a single complaint. Service was outstanding by all, especially Pepe on the beach and Jose behind the bar. This is my favorite property between Cancun and Playa, but be prepared to spend a lot of extra money between food and drinks which are very expensive, but...

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Thank WoodyNC74
Madison, Wisconsin
Reviewed 4 days ago NEW

We have stayed at many resorts from economy to 5-star and this resort is at the top of our list now! The quality of staff, amenities, food, and accommodations are beyond exceptional. From the moment you arrive to the moment you depart staff go out of their way to may your experience exceptional. When you arrive you are greeted by...

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Thank Brent M
Sugar Land, Texas
Reviewed 4 days ago NEW

Just returned from 4 night/5 day visit to the Viceroy. This was our first time at this property, although we have stayed at many high-end Mexican reports. My wife and I stayed in Villa #1 and our youngest daughter and her husband in villa #28. First let me say that the quality of the service is OUTSTANDING, the food was...

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Thank craig s
Reviewed 4 days ago NEW

This was my third time to stay at the Viceroy (formerly called The Tides) and it didn't disappoint. From the moment we arrived we were treated like royalty and it didn't end until we had to leave. Very private, very pampered.

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Thank Brian J
Dallas
Reviewed 6 days ago NEW

We have visited this property at least 5 times. It is always well maintained and staffed. The size of the resort is perfect for an intimate getaway. The pictures on the Viceroy website are accurate. There were always other visitors present, but not too many. Most mornings we would only see a handful of people. The premium villa is very...

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Thank kqueenan
New York
Reviewed 6 days ago NEW

We just spent the long weekend at the Viceroy in Playa del Carmen and it was not only beautiful, but the staff were the most wonderful people we have ever met. We had the most spectacular room with beautiful outdoor space with lots of privacy. Every single person we met was personable, professional, fun and interesting. Notable people were Edgar,...

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Thank osnarr
Guatemala City, Guatemala
Reviewed 1 week ago

It was a perfect 3 day vacation Hidden away in a jungle paradise. From the moment we checked in till the moment we left all I can say is we were very impressed with the staff,food,spa and the room suite.We arrived at 7:30pm and were recieved with a welocme drink of coconut water with lemon grass and a cold moist...

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Thank gloriakolton
Houston, Texas
Reviewed 1 week ago

We went to the Viceroy for our 20 yr anniversary trip. Pick up was so easy and we were in the lobby( gorgeous outdoor area) 40 minutes later. We were in Villa 40 as far away from the beach as you can get. IT WAS PERFECT. I loved my walk through the jungle more and more everyday. We had coffee...

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1Thank Lesli P
Saint-Louis, Senegal
Reviewed 1 week ago

I just needed a few days to get away from our Midwestern winter. The Viceroy was perfect. The staff could not have been more accommodating, no matter what the task. Our villa was amazing, particularly the heated plunge pool which was great for after dinner drinks and a dip. The beach and bar staff were polite and attentive without being...

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Thank hunterfritz
Hertfordshire, United Kingdom
Reviewed 1 week ago

My husband and I stayed here for a week and have recommended this hotel to everyone! I say hotel when actually it feels more of a hidden jungle retreat, villas are all detached, private and beautifully decorated.The Viceroy have thought of every little detail to make the stay perfect. The service was outstanding especially around the pool area during the...

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Thank lns333

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Room Service
  • Restaurant
  • Beachfront
  • Bar/Lounge
  • Spa
  • Free Parking
About the property
  • Beachfront
  • Pets Allowed ( Dog / Pet Friendly )
Things to do
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Restaurant
  • Bar/Lounge
  • Spa
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
In your room
  • Air Conditioning
  • Minibar
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Room Service
  • Children Activities (Kid / Family Friendly)
  • Free Parking
  • Airport Transportation
  • Dry Cleaning
  • Business Centre with Internet Access
  • Laundry Service
  • Concierge
  • Multilingual Staff
  • Breakfast Available
  • Banquet Room
Official Description (provided by the hotel)
Located just 35 minutes from Cancun International Airport and three miles from popular Playa del Carmen, Viceroy Riviera Maya is a serene hideaway set on the turquoise Caribbean amid a lush jungle ambiance. As Riviera Maya’s #1 resort in Conde Nast Traveler’s 2011 Readers’ Choice Awards, Viceroy offers world-class amenities, personalized pampering, exquisitely appointed villa accommodations with private patio and plunge pool, refined Mexican cuisine accented with international touches at La Marea and Mexican-Mediterranean fare at the seaside Coral Grill. Mayan influences abound, from the Mayan Blessing performed on arrival by the resort’s Shaman to the Mayan healing techniques offered at the award-winning spa. A Lagoon Pool, private pier, fitness center and traditional temazcal sweatlodge are among the resort’s many other pleasures. ... more   less 

Additional Information about Viceroy Riviera Maya

Address: Playa Xcalacoco Frac 7, Playa del Carmen 77710, Mexico (Formerly The Tides Riviera Maya)
Region: Mexico > Yucatan Peninsula > Quintana Roo > Riviera Maya > Playa del Carmen
Price Range: €410 - €1,203 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Viceroy Riviera Maya 5*
Number of rooms: 41
Reservation Options:
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Also Known As:
Viceroy Riviera Maya Hotel Playa Del Carmen
Tides Riviera Maya Hotel
Tides Riviera Maya Resort
Ikal Del Mar
Viceroy Riviera Maya Mexico - Playa Del Carmen
Hotel Style:
#7 Top resorts Hotel in Playa del Carmen
#7 Spa Hotel in Playa del Carmen
#8 Business Hotel in Playa del Carmen
#8 Luxury Hotel in Playa del Carmen
#9 On the Beach Hotel in Playa del Carmen
#23 Romantic Hotel in Playa del Carmen
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Questions & Answers

Here's what travellers have asked, with answers from Viceroy Riviera Maya staff and other travellers.
82 questions
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Rooms in the middle of the resort have the most privacy and easy access to the hotel front desk, car pick-up area, restaurants, and beach.”
 of 5 bubbles 984brentm, 23 Feb 2017 | Read review
“All rooms are very private”
 of 5 bubbles brianjK3468KN, 23 Feb 2017 | Read review
“The premium villa are the most private rooms.”
 of 5 bubbles kqueenan, 21 Feb 2017 | Read review
“All rooms are great aand all have the same amenities”
 of 5 bubbles gloriakolton, 20 Feb 2017 | Read review
“We had zero problems with noise in Villa 40.”
  • Monkey's visit in the morning
  • Jungle villa 40
 of 5 bubbles leslip2014, 15 Feb 2017 | Read review
5 of 5