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Paradisus Playa Del Carmen La Esmeralda

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Traveller (5497)
Room & Suite (1398)
Pool & Beach (1109)
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Overview
  • Excellent72%
  • Very good19%
  • Average6%
  • Poor2%
  • Terrible1%
Travellers talk about
“family concierge”(1,298 reviews)
“mole”(682 reviews)
“kids zone”(272 reviews)
AMENITIES
Free Wifi
Free Parking
Breakfast included
Air Conditioning
Beachfront
Pool
Non-Smoking Rooms
4 Star Hotel
All hotel details
Additional information
Offers from Paradisus Playa Del Carmen La Esmeralda
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Reviews (8,438)
There are newer reviews for Paradisus Playa Del Carmen La Esmeralda
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5,412 results
Traveller rating
3,593
1,166
413
138
102
Traveller type
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LanguageEnglish
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3,593
1,166
413
138
102
Show reviews that mention
All reviewsfamily conciergemolekids zonekids clubsunrise grillfc poolnaos buffetolio restaurantthe pirate ship poolbana fusionheated poolbedroom master suiteballoon animalsdinner reservationsfamily vacationkids poolbubble bath
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11 - 15 of 5,412 reviews
Reviewed 4 days ago

Overall - it was a very nice property, kind people, good food - enjoyable stay. Unfortunately our flight was 12 hrs late so we arrived the morning after, no special efforts were made to " make it up for us" and sure enough as soon...More

1  Thank funandtravel
Reviewed 5 days ago via mobile

Walked through this complex every morning and afternoon (Fitbit) had to do my steps so it was great vacation for one week NO MOTHERS SCOLDING THE KID! Did not hear crying. Fighting non of this BECAUSE there is everything a kid could want. Hot dog...More

Thank Idabelle H
Reviewed 5 days ago

My husband and our 2 kids really enjoyed this vacation overall. Service- The service was amazing. Restaurant service, housekeeping, bartenders, and everyone else was top-notch. Special birthday touches for myself and my daughter were awesome! Room- We loved our one bedroom concierge suite! Housekeeping made...More

2  Thank Kelly G
Reviewed 5 days ago

Superb hotel with many things to do and enjoy. Just located in the middle of no where. The room is top, there are several nice bars and restaurants. A very nice environment too to enjoy vacations with small children.

Review collected in partnership with this hotel
Thank Marc T
Reviewed 6 days ago via mobile

Juan and Isaac from activities were awesome we did Zumba with them. They had great games for the kids . Entertaining, personable, always with a smile, they went out of their way to make sure we had great time. Thank you Juan and Isaac.

Thank Nina R
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About
Awards & Recognition
GreenLeaders Platinum level
Amenities
Top amenities
Pool
Free High Speed Internet (WiFi)
Beachfront
Restaurant
Bar/Lounge
Room Service
Free Parking
Spa
Fitness Centre with Gym / Workout Room
Breakfast included
Hotel Amenities
Room Service
Children Activities (Kid / Family Friendly)
Free Parking
Meeting Rooms
Laundry Service
Airport Transportation
Breakfast included
Dry Cleaning
Business Centre with Internet Access
Concierge
Banquet Room
Multilingual Staff
Conference Facilities
Babysitting
Breakfast Available
Room amenities
Air Conditioning
Refrigerator in room
Minibar
Things to do
Pool
Restaurant
Bar/Lounge
Spa
Fitness Centre with Gym / Workout Room
Hot Tub
Tennis Court
Heated pool
Adult pool
Outdoor pool
Details
Price range
US$243 - US$1,247 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#5 Green Hotel in Playa del Carmen
#7 Family Hotel in Playa del Carmen
#20 Top resorts Hotel in Playa del Carmen
#25 Spa Hotel in Playa del Carmen
#26 Romantic Hotel in Playa del Carmen
#29 On the Beach Hotel in Playa del Carmen
#31 Luxury Hotel in Playa del Carmen
Room types
Suites, Non-Smoking Rooms, Family Rooms, Accessible rooms
Details
Price range
US$243 - US$1,247 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#5 Green Hotel in Playa del Carmen
#7 Family Hotel in Playa del Carmen
#20 Top resorts Hotel in Playa del Carmen
#25 Spa Hotel in Playa del Carmen
#26 Romantic Hotel in Playa del Carmen
#29 On the Beach Hotel in Playa del Carmen
#31 Luxury Hotel in Playa del Carmen
Room types
Suites, Non-Smoking Rooms, Family Rooms, Accessible rooms
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Traveller (5497)
Room & Suite (1398)
Pool & Beach (1109)
Dining (611)
Family and Play Areas (139)
Amenities (113)
Business Centre & Event Rooms (12)
Questions & Answers
Ask a question
21 June 2018|
AnswerShow all 2 answers
Response from undertow01 | Reviewed this property |
Yes, your butler will arrange any laundry services you might require. Ask for Fernando, he’s a genuine guy that takes pride in his work!
1
Vote
Tabitha9703
19 June 2018|
Answer
Response from Brendiux R |
Yes they do have towels cabins at the pool and beach area. They have the kids zone which is free of charge and available from 8:30 a.m to 9:30 p.m great nanny’s !!! All of them are caring and lovely with the... More
1
Vote
DKR304
18 June 2018|
Answer
Response from xsfforce | Reviewed this property |
There are servers on the beach....they were around all the time...
1
Vote
Room Tips
"None of the rooms have an ocean view, pick a pool view room. Pool swim ups are nice"
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"Choose swim up room if available and if you are not concerned with kids jumping into the water on their own."
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"It's seem to be fine the rooms allocated to us at family areas"
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"My I-PAD or the TripAdvisor site will not permit me to check hotel ratings... so for this hotel service-5..."
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