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Paradisus Playa Del Carmen La Esmeralda

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Paradisus Playa Del Carmen La Esmeralda
Paradisus Playa Del Carmen La Esmeralda
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6,328 Reviews from our TripAdvisor Community

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Showing 4,071: English reviews
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Phoenix, Arizona
Reviewed yesterday NEW

The hotel staff and amenities are great; however, there was a mix up with our reservation (that's what they told us) which had us stay on the family side of the resort during our honeymoon. We had spend the previous 6 days at the Paradisus in Cancun and loved it. We expected the same here but unfortunately did not have...

Review collected in partnership with Meliá Hotels International
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1Thank 582joshuaj
Reviewed yesterday NEW

This place is absolutely fabulous! We are a family of 5 with 3 minor children and we were treated like royalty with the family concierge. The service was amazing and consistently professional all throughout, the food was impressive and incredible (with one minor hiccup at Bana - sushi was too dry) the drinks were perfect, the entertainment was mind-blowing, and...

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1Thank ani b
Denton, Texas
Reviewed yesterday NEW

We booked this trip for 4 nights. After reading many reviews and comparing prices and airfare from DFW this was our choice. I was nervous about booking based on internet reviews only, but they proved to be fair and accurate. We booked through TripAdvisor so could not choose if we were in La Esmeralda or La Perla, but that was...

Review collected in partnership with Meliá Hotels International
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Thank nicolesT3523IW
Greenwich
Reviewed yesterday NEW

Truly outstanding experience. Was not expecting this. First real all-inclusive and the food was outstanding.The service was impeccable as well. Leonardo, our concierge/Butler went above and beyond to make the stay unforgettable.

Review collected in partnership with Meliá Hotels International
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Thank 924sachins
New York City, New York
Reviewed yesterday NEW

The hotel is beautiful. The rooms and how you cater to families and especially children with the in room services and offering a children's menu in every restaurant is top notch. I do think some butlers are much more engaging and ours was very nice but it seems some families had a lot more amenities from their butlers than my...

Review collected in partnership with Meliá Hotels International
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Helpful?
Thank bethsG505IT
Toronto, Canada
Reviewed yesterday NEW

We stayed at Paradisus Playa del Carmen eary this February. we paid for the concierge upgrade and it was worth every single penny. To have someone roganise all your reservations, and book your trips, deal with the return bus info etc. was great. Our concierge person was Briz (Brizedia) was exceptional and would recomemend asking for her if possible. She...

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Thank aikinghorn
Reviewed 2 days ago NEW

We were faced with severe added expenses when we arrived even though I confirmed our reservation online. The front office staff were rude and not accommodating. I was promised ocean front on the phone which didn't happen. The only positive was the friendliness of the wait staff. Please choose a different hotel if you are looking for an all inclusive.

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Helpful?
Thank Melanie H
QD_Paradisus, Guest Experience at Paradisus Playa Del Carmen La Esmeralda, responded to this review

Dear Melanie H, It is very important to let you know that we do not have ocean fronts in our Resort however we do have 13 different restaurants, unlimited premium liquor and as you mention a very friendly service. We would kindly like to ask you if you could please contact us via email at aldo.delgado@melia.com to provide us more...

New York City, New York
Reviewed 2 days ago NEW

My wife and I were very impressed with this hotel, service and food. The seafood platter we had at Sunrise Grill was awesome. Waiter Agustin and Manager Oriel Iborra (sorry if I did not spell the names correctly) were very friendly and helpful. Valentine's Day Dinner at Hadar Restaurant was unforgettable. Bella and Lenny

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Thank le0nidgl
Montreal, Canada
Reviewed 2 days ago NEW

Impecable hotel + top notch service. Eduardo Vasquez, our attendant at the beach, offered the best high qaulity service that we expected from this hotel. Beautiful grounds, especially at night. Peaceful relaxing background music. Thank you for this memorable stay.

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Thank Kimik2997
Cancun, Mexico
Reviewed 2 days ago NEWvia mobile

Excellent staff, good food, spacious rooms, and beautiful surroundings. Dinner reservations system needs to improve as they say they are full when there are many many empty tables. It is confusing to get to the rooms as all the entrances look alike and signs r confusing.

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Helpful?
Thank ac0hn

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Beachfront
  • Restaurant
  • Bar/Lounge
  • Room Service
  • Free Parking
  • Spa
  • Fitness Centre with Gym / Workout Room
  • Breakfast included
GreenLeadersPlatinum level
About the property
  • Beachfront
  • Wheelchair Access
Things to do
  • Pool
  • Restaurant
  • Bar/Lounge
  • Spa
  • Fitness Centre with Gym / Workout Room
  • Hot Tub
  • Tennis Court
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
  • Accessible rooms
In your room
  • Air Conditioning
  • Minibar
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Room Service
  • Children Activities (Kid / Family Friendly)
  • Free Parking
  • Meeting Rooms
  • Laundry Service
  • Airport Transportation
  • Breakfast included
  • Dry Cleaning
  • Business Centre with Internet Access
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Babysitting
Official Description (provided by the hotel)
Set on the beach and surrounded by mangrove trees, Paradisus Playa Del Carmen La Esmeralda is an all-inclusive four Diamond resort with its promise of all-inclusive fun and LUXExclusive experience designed with the entire family. All suites feature a private balcony or terrace and include air conditioning with climate control, free Wi-Fi, 24-hour room Service, cable TV service, Minibar, in-room safe, complimentary toiletries, bathrobes, living area with sofa and a coffee maker. Services for relaxation and pampering include a YHI Spa, a hair salon ($), Wedding services, tours/ticket assistance and a business center. World-class facilities including Family Concierge ($), Fitness, YHI Kids, Kids Zone, Kids Club, Baby Club, Game Room, Life enriching experience, Kids Pool. The resort offers 14 restaurants to choose from which are open daily. ... more   less 

Additional Information about Paradisus Playa Del Carmen La Esmeralda

Address: 5a Avenida Esquina Calle 112, Playa del Carmen 77719, Mexico
Region: Mexico > Yucatan Peninsula > Quintana Roo > Riviera Maya > Playa del Carmen
Price Range: €277 - €865 (Based on Average Rates for a Standard Room)
Hotel Class:4.5 star — Paradisus Playa Del Carmen La Esmeralda 4.5*
Number of rooms: 512
Reservation Options:
TripAdvisor is proud to partner with Expedia, BookIt.com, Booking.com, Prodigios Interactivos SA, Hotels.com, Travelocity and Jetsetter so you can book your Paradisus Playa Del Carmen La Esmeralda reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Paradisus Playa Del Carmen La Esmeralda Hotel Playa Del Carmen
Paradisus Playa Del Carmen La Esmeralda Riviera Maya, Mexico
Hotel Style:
#12 Family Hotel in Playa del Carmen
#17 Business Hotel in Playa del Carmen
#18 Top resorts Hotel in Playa del Carmen
#23 Spa Hotel in Playa del Carmen
#25 On the Beach Hotel in Playa del Carmen
#25 Luxury Hotel in Playa del Carmen
#26 Romantic Hotel in Playa del Carmen
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Questions & Answers

Here's what travellers have asked, with answers from Paradisus Playa Del Carmen La Esmeralda staff and other travellers.
936 questions
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Questions? Get answers from Paradisus Playa Del Carmen La Esmeralda staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“If you do not want to be around kids all the time stay on the La Perla side but be careful when you book, our reservation was not honored.”
 of 5 bubbles 582joshuaj, 21 Feb 2017 | Read review
“Turn down service should be earlier for families with children. We had our aid come at 9:15PM two nights when I was putting my children to bed. ”
 of 5 bubbles bethsG505IT, 21 Feb 2017 | Read review
“We had a room by the concierge pool, on the corner facing the ocean. totally quiet and private.”
 of 5 bubbles aikinghorn, 21 Feb 2017 | Read review
“I would not stay facing the pools on the adult side unless you are a party person.”
 of 5 bubbles MJC82, 16 Feb 2017 | Read review
“If you book with a time share and you want the adult only side, make sure they book you in La Perla instead of La Esmeralda!”
 of 5 bubbles bregabe, 16 Feb 2017 | Read review
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