We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.
The latest reviews. The lowest prices. The perfect place to shop for hotels.

City Express Playa del Carmen

Booking.comUS$69*
View Deal
07/05/2017 08/05/2017
1 room 2 adults 0 children
US$80*
US$69*
US$80*
US$69*
US$80*
US$69*
Compare best prices from top travel sites
and 6 more sites!
Professional photos
City Express Playa del Carmen
View Map
{"widget":{"name":"ibex_photo_carousel","template":"ibex_photo_carousel__widget","dust":{"nav_controls":"ibex_photo_carousel__nav_controls"},"moduleList":["handlers"],"divClasses":"prw_rup prw_ibex_photo_carousel","js":{"handlers":"(ta.prwidgets.getjs(this,'handlers'))"}},"scriptFlags":null,"containerClass":null}
Add Photo Write a Review

464 Reviews from our TripAdvisor Community

Traveller rating
Traveller type
Time of year
Language
  • More
There are newer reviews for City Express Playa del Carmen
See the most recent reviews
Showing 45: English reviews
Niceville, Florida
Reviewed 9 May 2015

Mahikal is a beautiful Garden of Eden in the midst of Playa Del Carmen. The white sand beach is breath taking, the food is amazing,and the staff are very helpful. You will stay in a little individual palapa with 2 hammocks in front. The resort sports 2 restaurants, one is directly on the beach. The property has been newly remodeled...

 Report
Helpful?
Thank Joy C
Brantford, Canada
Reviewed 3 May 2015

stayed here for a couple night waiting to get flight home. Room and hotel very clean good continental breakfast compared to other places we've been to. Pool was nice. Not much to do in the area. Mall is a 10 min walk north. Collectivo can be had just out front on the road and a 10 min ride to 5th...

 Report
Helpful?
Thank rtoniett
marlen c, Guest Relations Manager at City Express Playa del Carmen, responded to this review

Dear Guest Thank you for contacting City Express Hotels, for us it was a pleasure to make you feel like home and live the experience to stay with us. It is pleasurable to know that the hotel accomplished with your High expectative. Thank you for your comments and we hope to see you soon.

Johannesburg, South Africa
Reviewed 23 April 2015

This was a no frills, no fuss, great value experience for me in Playa del Carmen. At first I thought the hotel was quite far away from the main drag in Playa, but in fact it is only about 10-15min walk. Breakfast is included but it is very simple, enough to get you going in the day. The room &...

 Report
Helpful?
Thank Jonathan D
marlen c, Guest Relations Manager at City Express Playa del Carmen, responded to this review

Dear Guest Thank you for contacting City Express Hotels, for us it was a pleasure to make you feel like home and live the experience to stay with us. It is pleasurable to know that the hotel accomplished with your High expectative. Thank you for your comments and we hope to see you soon.

Puerto Vallarta, Mexico
Reviewed 15 April 2015

I had a reservation but they didn't keep it so they sent me to a sister hotel and they didn't get my reservation so they made me pay rack rate checked out the next day, Didn't get all my money back and had to pay more and wasted a whole day talking to head office with no results.

 Report
Helpful?
1Thank toonietom
Port-Cartier, Canada
Reviewed 28 March 2015

Great place, clean and pleasent hotel with friendly staff. They have a very good breakfast. A large well lit parking lot, The pool area has a cosy atmosphere. Well situated for visiting the different attractions along the highway. The only negative is that the room card that also opperates the elevator would malfuction regularly. We will reserve here on our...

 Report
Helpful?
1Thank GOslowBE
marlen c, Guest Relations Manager at City Express Playa del Carmen, responded to this review

Dear Guest Thank you for contacting CityExpress Hotels, for us it was a pleasure to make you feel like home and live the experience to stay with us. It is pleasurable to know that the hotel accomplished with your High expectative. We are thankful for your comments about the room keys service, this kind of comments help us to improve...

Nottingham, England, United Kingdom
Reviewed 19 February 2015

If you're looking to stay here as part of a holiday/vacation, don't. The location itself was fine, as we are walkers we liked the 15 minutes or so walk to town everyday. The hotel is on the highway however the traffic cannot be heard from here. It seemed to us that we were the only British people here, and 99%...

 Report
Helpful?
1Thank JessMayx
marlen c, Guest Relations Manager at City Express Playa del Carmen, responded to this review

Dear Guest First of all I want to offer you an apology for any inconvenience during your stay in reference with the incident with the service the reception and the noise as this helps us to identify our areas of opportunity and work on them to improve the quality of our services; we reported that we have implemented corrective action...

Vancouver, British Columbia, Canada
Reviewed 15 February 2015

The hotel is cheap ($70 at Christmas season) and the service is good (they give two free bottles of water everyday). There is travel agency inside the hotel. The rooms are comfortable. The drawback is the location. It is a bit far (5mins taxi) to downtown of Playa del Carman. There is no restaurant nearby and very isolated.

 Report
Helpful?
Thank Yichuan D
marlen c, Guest Relations Manager at City Express Playa del Carmen, responded to this review

Dear Guest. Thanks for contact us we are thanks for your comments and its plased to know that the Hotel City Express Playa del Carmen did with your expectatives of comfort and service and make you very comfortable Looking foward for your next visit soon

Regina, Canada
Reviewed 12 February 2015

My partner and I stayed one night at this budget hotel, essentially we just needed a place to sleep. We checked in late, at nearly 11:00PM, and our cab driver had some trouble finding the hotel and we had some trouble locating it on Google Maps as the address confuses the system for some reason. The front desk check-in individual...

 Report
Helpful?
Thank SmartyBoy
marlen c, Guest Relations Manager at City Express Playa del Carmen, responded to this review

Dear Guest First of all I want to offer you an apology for any inconvenience during your stay in reference with the incident with the service the reception as this helps us to identify our areas of opportunity and work on them to improve the quality of our services; we reported that we have implemented corrective action in relation to...

Reviewed 26 January 2015 via mobile

The towels were in bad shape, they looks dirty, like they haven't been washed in several months. There wasn't hot water in the room. The bed sheets were with stains. To be an international Hotel brand, they left to much to desire in this hotel.

 Report
Helpful?
1Thank Andrés G
Marlen C, Guest Relations Manager at City Express Playa del Carmen, responded to this review

Dear Andres, First of all I want to offer you an apology for any inconvenience during your stay in reference with the incident with the service the towels and the problem of hot water as this helps us to identify our areas of opportunity and work on them to improve the quality of our services; we reported that we have...

Los Angeles, California
Reviewed 7 December 2014

Great hotel. Close to beach. Super friendly. we visited xcaret xplor and other parks that were really close to the hotel. they had a beach club with a nice restaurant señor frogs. it was fuuuuun! good breakfast in the morn and i liked the gym and pool as well.. all aound great little hotel

 Report
Helpful?
1Thank fabianr0mer0
Marlen C, Guest Relations Manager at City Express Playa del Carmen, responded to this review

Dear Fabian. Thanks for contact us we are thanks for your comments and its plased to know that the Hotel City Express Playa del Carmen did with your expectatives of comfort and service and make you very comfortable Looking foward for your next visit soon

191 photos of this hotel

Traveller photos: See what travellers like you saw

Viewed
All Traveller Photos (28)
Viewed
Hotel & Grounds (3)
Viewed
Bathroom (1)
Viewed
View from Room (1)
Viewed
Room/Suite (2)
Viewed
Pool/Beach Area (8)
Viewed
Other (13)

TripAdvisor Photos: Professional photos exclusively commissioned by TripAdvisor

Viewed
All TripAdvisor Photos (124)
Viewed
Amenities (21)
Viewed
One bed (20)
Viewed
Pool (13)
Viewed
Dining (18)
Viewed
The Hotel (29)
Viewed
Two beds (23)

Management photos: Courtesy of the property manager

Viewed
All Management Photos (39)
Viewed
Hotel & Grounds (4)
Viewed
Room/Suite (6)
Viewed
Business Centre/Function Rooms (1)
Viewed
Other (28)
07/05/2017 08/05/2017
Hotels you might also like...
Travellers also viewed these Playa del Carmen hotels
0.2 km away
Wyndham Garden Playa Del Carmen
Wyndham Garden Playa Del Carmen
#121 of 213 in Playa del Carmen
461 reviews
0.4 km away
City Express Suites Playa del Carmen
City Express Suites Playa del Ca...
#146 of 213 in Playa del Carmen
29 reviews
0.8 km away
Apart Hotel Casaejido
Apart Hotel Casaejido
#36 of 213 in Playa del Carmen
556 reviews
Show Prices
Show Prices
Show Prices
3.1 km away
Sunrise 42 Suites Hotel
Sunrise 42 Suites Hotel
#60 of 213 in Playa del Carmen
278 reviews
1.8 km away
One Playa Del Carmen
One Playa Del Carmen
#71 of 213 in Playa del Carmen
706 reviews
2.6 km away
Magic Express Hotel
Magic Express Hotel
#177 of 213 in Playa del Carmen
153 reviews
Show Prices
Show Prices
Show Prices

Amenities

Highlights
  • Pool
  • Free Parking
  • Breakfast included
  • Fitness Centre with Gym / Workout Room
  • Free High Speed Internet ( WiFi )
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Fitness Centre with Gym / Workout Room
Room types
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Free Parking
  • Breakfast included
  • Business Centre with Internet Access
  • Laundry Service
  • Conference Facilities

Additional Information about City Express Playa del Carmen

Address: Av. Balamkanche Playacar | Manzana 30 Lote 4, Playa del Carmen 77710, Mexico
Region: Mexico > Yucatan Peninsula > Quintana Roo > Riviera Maya > Playa del Carmen
Price Range: €62 - €106 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — City Express Playa del Carmen 2.5*
Number of rooms: 135
Reservation Options:
TripAdvisor is proud to partner with Booking.com, Hotels.com, Orbitz, Travelocity, Hotwire, Expedia, Priceline, getaroom.com and HotelQuickly so you can book your City Express Playa del Carmen reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
City Express Playa Del Carmen Riviera Maya, Mexico
Hotel Style:
#75 On the Beach Hotel in Playa del Carmen
Is This Your TripAdvisor Listing?
Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.
Claim Your Listing

Questions & Answers

Here's what travellers have asked, with answers from City Express Playa del Carmen staff and other travellers.
3 questions
Ask a question
Questions? Get answers from City Express Playa del Carmen staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“I selected the basic room, and it was perfect, not sure if the hotel offers best options, but trust me, are not required.”
AndresC182, 7 Mar 2017 | Read review
“2nd floor further away from the area where breakfast is servied”
RiveraMayaPA, 15 Jun 2016 | Read review
“make sure you ask what type of bed comes with room; standard room has two twin beds NOT queen or full size”
CancunVIP10, 17 Aug 2015 | Read review
“Rooms are Palapas with a thach roof and 2 hammocks on the porch, pick an ocean front room for a great view.”
402joyc, 9 May 2015 | Read review
“Try get a top floor room so you won't hear folks walking around above you as the ceiling was thin on the ground floor.”
JessMayx, 19 Feb 2015 | Read review
5 of 5
Booking.com
US$69* /night
View Deal
Hotels.comUS$69
Orbitz.comUS$69
TripAdvisorUS$69
View all 10 deals
*Disclaimer
Prices are for 1 room, 2 adults
Change dates