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City Express Playa del Carmen

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341 Reviews from our TripAdvisor Community

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There are newer reviews for City Express Playa del Carmen
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Showing 42: English reviews
Durango, Colorado
Level Contributor
29 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 72 helpful votes
Reviewed 18 December 2015

We stayed here one night before we went to our resort. It had a nice room, beds were nice, room was clean, bathroom was nicely equiped. They are doing construction in front of the hotel which didn't look good but didn't have any noise at all inside the hotel. For the price it was good enough. I don't know if... More 

Helpful?
Thank Kryn H
marlen c, Guest Relations Manager at City Express Playa del Carmen, responded to this review

Dear Kryn H, Thank you for choosing our hotel as your first stop at Playa del Carmen, pleased to hear how the hotel made a lasting impression, and thank you for sharing your valuable comments in the tripadvisor community, We look forward to your next visit. More 

Bowmanville, Canada
Level Contributor
86 reviews
30 hotel reviews
common_n_hotel_reviews_1bd8 45 helpful votes
Reviewed 28 November 2015

I am presently in the middle of a two week stay at City Express and am so satisfied that I am writing my review as I sit in the business center. The rooms are very comfortable and very clean. The morning breakfast is terrific and I look forward to it each morning. The staff is very friendly and Helpful. I... More 

Helpful?
Thank Ken1949
marlen c, Guest Relations Manager at City Express Playa del Carmen, responded to this review

Dear Ken1949 Thank you for sharing your comments in the tripadvisor community. I am pleased to hear you enjoyed your stay with us. We look forward to your next visit. Kind Regards More 

Boston, Massachusetts
Level Contributor
30 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
Reviewed 25 August 2015

The hotel was clean. Everything you'd expect from a franchised hotel company. The pool was relaxing but not very deep to enjoy swimming. The hotel was far away from the active night life of Playacar. We'd have to take a taxi back and forth to the main chopping strip and club whenever we wanted to go out. Hence, we only... More 

Helpful?
Thank Chuck T
marlen c, Guest Relations Manager at City Express Playa del Carmen, responded to this review

Dear Guest Thank you for contacting City Express Hotels, for us it was a pleasure to make you feel like home and live the experience to stay with us. It is pleasurable to know that the hotel accomplished with your High expectative. Thank you for your comments and we hope to see you soon. More 

Cancun, Mexico
Level Contributor
192 reviews
28 hotel reviews
common_n_hotel_reviews_1bd8 89 helpful votes
Reviewed 18 August 2015

Excellent hotel for the money. Low budget with a breakfast buffet. Affordable hotel that won't kill your wallet, safe, clean, and family friendly. We have found this chain to be consistant in offering affordable rooms with a good breakfast buffet. Safe location and free wi-fi. Stayed one night during a two day excursion in the area. Clean bathroom and room.... More 

Helpful?
Thank A_Casados
marlen c, Guest Relations Manager at City Express Playa del Carmen, responded to this review

Dear Guest Thank you for contacting City Express Hotels, for us it was a pleasure to make you feel like home and live the experience to stay with us. It is pleasurable to know that the hotel accomplished with your High expectative. Thank you for your comments and we hope to see you soon. More 

Level Contributor
20 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
Reviewed 12 July 2015 via mobile

If you're planning a few days in the parks like xcaret and others, you'll spend the whole day in the park, so do not spend the money in a nice and expensive hotel that is not even close to the parks... I highly recomend this hotel, it has breakfast and is very close to the parks... So saving in hotels... More 

Helpful?
2 Thank Antonio R
marlen c, Public Relations Manager at City Express Playa del Carmen, responded to this review

Dear Antonio, Thank you for contacting City Express Hotels, for us it was a pleasure to make you feel like home and live the experience to stay with us. It is pleasurable to know that the hotel accomplished with your High expectative. Thank you for your comments and we hope to see you soon. More 

Level Contributor
5 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed 6 June 2015 via mobile

Staff were not very helpful at all. Breakfast was awful and pool was gross. Worst part was the bed was horrendously uncomfortable. Was a bit far out from the main drag (about a 20 minute walk). Overall was just extremely overpriced for what it was. Expected more for our money, or a lower cost for lower expectations. Not recommended

Helpful?
Thank KaitlynRae
marlen c, Guest Relations Manager at City Express Playa del Carmen, responded to this review

Dear Guest First I want to apologize for any inconvenience during your stay, relating to the incident with housekeeping, as this helps us identify our areas of opportunity and work on them. For this reason we have taken steps to our Housekeeper and maintenance, who will be working on better training and meet the quality standards Hotels City. I hope... More 

Travellers are raving about these Playa del Carmen hotels

Atlanta, Georgia
Level Contributor
261 reviews
88 hotel reviews
common_n_hotel_reviews_1bd8 118 helpful votes
Reviewed 19 May 2015

We thought this hotel was excellent. It was clean, the aircon and free wifi worked, and best of all it was cheap. No frills, but functional and we had a very comfortable stay. Most surprising was the excellent hot breakfast that was included in the price. Location was just on the south side of the centro but still very close.... More 

Helpful?
Thank BlueHeeler777
marlen c, Guest Relations Manager at City Express Playa del Carmen, responded to this review

Dear Guest Thank you for contacting City Express Hotels, for us it was a pleasure to make you feel like home and live the experience to stay with us. It is pleasurable to know that the hotel accomplished with your High expectative. Thank you for your comments and we hope to see you soon. More 

Niceville, Florida
Level Contributor
75 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 32 helpful votes
Reviewed 9 May 2015

Mahikal is a beautiful Garden of Eden in the midst of Playa Del Carmen. The white sand beach is breath taking, the food is amazing,and the staff are very helpful. You will stay in a little individual palapa with 2 hammocks in front. The resort sports 2 restaurants, one is directly on the beach. The property has been newly remodeled... More 

Helpful?
Thank Joy C
Brantford, Canada
Level Contributor
18 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
Reviewed 3 May 2015

stayed here for a couple night waiting to get flight home. Room and hotel very clean good continental breakfast compared to other places we've been to. Pool was nice. Not much to do in the area. Mall is a 10 min walk north. Collectivo can be had just out front on the road and a 10 min ride to 5th... More 

Helpful?
Thank rtoniett
marlen c, Guest Relations Manager at City Express Playa del Carmen, responded to this review

Dear Guest Thank you for contacting City Express Hotels, for us it was a pleasure to make you feel like home and live the experience to stay with us. It is pleasurable to know that the hotel accomplished with your High expectative. Thank you for your comments and we hope to see you soon. More 

Johannesburg, South Africa
Level Contributor
41 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 30 helpful votes
Reviewed 23 April 2015

This was a no frills, no fuss, great value experience for me in Playa del Carmen. At first I thought the hotel was quite far away from the main drag in Playa, but in fact it is only about 10-15min walk. Breakfast is included but it is very simple, enough to get you going in the day. The room &... More 

Helpful?
Thank Jonathan D
marlen c, Guest Relations Manager at City Express Playa del Carmen, responded to this review

Dear Guest Thank you for contacting City Express Hotels, for us it was a pleasure to make you feel like home and live the experience to stay with us. It is pleasurable to know that the hotel accomplished with your High expectative. Thank you for your comments and we hope to see you soon. More 

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Free Parking
  • Free Breakfast
  • Fitness Centre with Gym / Workout Room
About the property
  • Non-Smoking Hotel
  • Wheelchair Access
Things to do
  • Pool
  • Fitness Centre with Gym / Workout Room
Room types
  • Non-Smoking Rooms
In your room
  • Air Conditioning
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Free Parking
  • Free Breakfast
  • Business Centre with Internet Access
  • Laundry Service
  • Conference Facilities
  • Dry Cleaning

Additional Information about City Express Playa del Carmen

Address: Av. Balamkanche Playacar | Manzana 30 Lote 4, Playa del Carmen 77710, Mexico
Region: Mexico > Yucatan Peninsula > Quintana Roo > Riviera Maya > Playa del Carmen
Price Range: €48 - €92 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — City Express Playa del Carmen 2.5*
Number of rooms: 135
Reservation Options:
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Also Known As:
City Express Playa Del Carmen Riviera Maya, Mexico
Hotel Style:
#14 Best Value Hotel in Playa del Carmen
#70 On the Beach Hotel in Playa del Carmen
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Questions & Answers

Here's what travellers have asked, with answers from City Express Playa del Carmen staff and other travellers.
1 question
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Questions? Get answers from City Express Playa del Carmen staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“2nd floor further away from the area where breakfast is servied”
 of 5 bubbles RiveraMayaPA, 15 Jun 2016 | Read review
“make sure you ask what type of bed comes with room; standard room has two twin beds NOT queen or full size”
 of 5 bubbles A_Casados, 17 Aug 2015 | Read review
“Rooms are Palapas with a thach roof and 2 hammocks on the porch, pick an ocean front room for a great view.”
 of 5 bubbles 402joyc, 9 May 2015 | Read review
“Try get a top floor room so you won't hear folks walking around above you as the ceiling was thin on the ground floor.”
 of 5 bubbles JessMayx, 19 Feb 2015 | Read review
“We stayed on the ground floor and it was pretty quiet, close to the business center and breakfast area. We didn't need an elevator.”
 of 5 bubbles lizluvsc, 1 Dec 2014 | Read review
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